Apple configurator installing wlan profile eduroam fails

Hey,
i want to use apple configurator to install a wifi profile on some ipads. the preparing works but when i'm in supervising mode and try to install the profile there comes an error message with following error codes:
4001 profile installation fails
4001 profile couldn't be installed
1009 the profile "xxx" could not be installed
13000 wifi network "eduroam" could not be installed
13004 wifi network "eduroam" could not be configured for EAP
all i want is that the user has to enter his username and password when the wifi network appears because every staff member has it's own.
It would be great if anyone could help me!

Thank you kind sir. I have contacted Meraki to ask the all-important question of "Y U NO CHARGE MONIES?" and got a very helpful representative. I'm signed up now and going to start reading their documentation.
As far as the 16-port hub, I agree a larger one would be nice once I know what I'm doing but again I'm trying to be fiscally responsible with the tax-payer money we use. Many deployment models I read about online suggested keeping yourself to 15-20 devices at a time instead of going for the 30 device Apple says or the 49-port sync that Datamation has. I appreciate the feedback though. If this pilot expands I will feel more comfortable suggesting the purchase of additional equipment.

Similar Messages

I have an Apple Configurator install that wont recognize an iPad when I attach it via USB. I cant prepare it or refresh it. It was supervised. I get an error message that says "policy does not have correct profile data". Please help!!!

I have an Apple Configurator install that wont recognize an iPad when I attach it via USB. I cant prepare it or refresh it. It was supervised. I get an error message that says "policy does not have correct profile data". At some point there was a mismatch between the profile on the iPad and the MAC server. The profile on the MAC server has been deleted and the iPad has been erased and reset to default. I need to be able to get Configurator to recognize this device to prepare it for deployment and issue Apps to it. Please help!!

Run the application 'Terminal.app' which you will find in '/Applications/Utilities' on your Macintosh.
Type this into it: defaults delete com.apple.configurator PreprationSavedPolicyDefaultsKey
Hit the return key.
If you get no error message, it worked, and you can quit the app.

Apple Configurator: installing an app

To determine if Apple Configurator will work for my company's needs, I have been testing it with my personal iPad.
After hours of testing and reading through documentation, I have 3 questions about using Apple Configurator to install a free app onto iPad.
Question 1: In-use iPads
I have been unsuccessful in using Configurator to install a free app onto my personal 1st-gen iPad. No matter what I try, I get this error message:
Apple ID not authorized.
Is there any way to use Configurator to install a free app onto an iPad that has previously been associated with an Apple ID?
Question 2: Brand-new iPads
My company needs to install a free app onto 300 new 3rd-gen iPads. Because my tests failed, I don't know if Configurator will actually help us with this task.
Can Configurator be used to simply install a single free app onto a bunch of brand-new iPads?
Question 3: Deleting & redownloading the app
The guide Deploying iPhone and iPad: Apple Configurator says on page 3:
To update apps deployed using Apple Configurator, you must reconnect to the same Mac from which the apps were installed. Additionally, you can’t redownload these apps via iTunes in the Cloud. [emphasis added]
Our goal is to install the free app onto the 300 iPads and then never to connect these iPads to Apple Configurator again. If the individual users want to update the app, they will need to delete the app and then redownload it from the App Store using their own Apple IDs.
Is it possible to delete a Configurator-installed app and then redownload it using a personal Apple ID?
I really appreciate any help that knowledgeable folks can give me.

Thank you kind sir. I have contacted Meraki to ask the all-important question of "Y U NO CHARGE MONIES?" and got a very helpful representative. I'm signed up now and going to start reading their documentation.
As far as the 16-port hub, I agree a larger one would be nice once I know what I'm doing but again I'm trying to be fiscally responsible with the tax-payer money we use. Many deployment models I read about online suggested keeping yourself to 15-20 devices at a time instead of going for the 30 device Apple says or the 49-port sync that Datamation has. I appreciate the feedback though. If this pilot expands I will feel more comfortable suggesting the purchase of additional equipment.

Apple Configurator e-mail profiles not sticking

We've been using Apple Configurator to supervise and configure iPads for quite a while now. We use Configurator's wonderful modular profile to configure e-mail accounts that are through Google. We also use different profiles to establish wireless connections and put security on the iPads. The problem is that we keep having e-mail profiles mysteriously stop working. I configure them using the imap.gmail.com/smtp.gmail.com addresses as the sending and receiving. I have even dropped off the "Outgoing password is same as incoming" setting and put the password on both parts. Removing the profile and re-adding it to the device brings back the e-mail connection. The wireless connection is fine through all of this. Each device uses only one email profile. The e-mail works fine until they get sent a group email and then one of them stops working. Is there something that could be done differently to make sure that each email accounts work fine completely all the time?

There's a way to retrieve your email verification link if this happens to you:
1. Open the the blank email
2. Hit ctrl+U- this will bring up the source code for the original email. Even though you cant see it showing up its still there.
3. Scroll down towards the bottom of the source code to line 524-
4. Slowly scroll to right and you will see the "Dear *Your Name*
5. On line 525 a bit to the left of that you will see : "You recently initiated a password reset for your Apple ID. To complete the process, click the link below. "
6. The link is on line 526 and begins with <a href="https://iforgot.apple.com/verify/ema- etc.
7. Copy that link into a new internet window and hit enter- *Do Not Click the Link*
This should allow you to get to the reset password screen and finish the process. As long as it is still in the time frame from when the email was sent. I think 1hour. This worked for me, I was using a pc at the time though, didn't try it on a mac. Let me know if this helps you. Apple let me know if I can have a job!

Apple configurator vs MDM profile

Hi All
I am new this community . I have a doubt about Apple Configurator profile vs MDM profile .
Through the Apple Configurator forbidden the camera and using the MDM would like to re-enable it. Is it possible? Will it work this way? Is the MDM able to override the PASSWORD PROTECTED configuration profile from the Apple Configurator?

both are not my expertise and I am unable to tell whether you want to deal directly with your mobile device or the remote management thereof
give more details so tha we may get you to right forum, as this is posted in Using ASC (how do I use this forum?)
Quoted from  Apple's "How to write a good question"
To help other members answer your question, give as many details as you can.
Include your product name and specs such as processor speed, memory, and storage capacity. Please do not include your Serial Number, IMEI, MEID, or other personal information.
Provide the version numbers of your operating system and relevant applications, for example "iOS 6.0.3" or "iPhoto 9.1.2".
Describe the problem, and include any details about what seems to cause it.
List any troubleshooting steps you've already tried, or temporary fixes you've discovered.
From ChitlinsCC: "Keep It Short and Simple" - Take your time...
regards
CCC

Using Apple Configurator to upload profiles to an iPhone

I was using the iPhone Configuration Utility (ICU) to upload profiles to my iPhone 4S. There were a couple of useful tweaks that were only possible using this method, such as specifying that the App Store should always ask for a password, regardless.
ICU doesn't support iOS 6, so I've had to move to the Apple Configurator app. However, I can't for the life of me figure out how to use this to simply upload a new profile to my phone. As far as I can tell, any attempt to do so will erase all the data on the phone, which is unnecessary and unwanted under the circumstances.
Could someone explain the step-by-step method for doing this?
Thanks

Hey Scotch Brawth,
I haven't migrated from ICU to AC, but I have used Configurator quite a bit. Using Configurator in "unsupervised" mode doesn't require you to erase all of your data. I add configuration profiles all the time to iPads without deleting any data on the devices. If you try to "supervise" your iPad with Apple Configurator, then yes it will wipe all of your data.
If I were in your shoes, first I would make an encrypted backup in iTunes (always good to make a backup just in case something goes wrong). Then I would use the Prepare tab in Apple Configurator and create the configuration profile to specify that the App Store should prompt for passwords. I'd click on the "+" sign at the bottom of the "Profiles" area within Apple Configurator and choose "Create new profile." I would give the profile a name. Select Restrictions in the left column. Click Configure on the right side. Scroll down and place a check box next to "Require iTunes Store password for all purchases." Click Save. Back on the Prepare screen I would be sure that Supervision is Off, iOS is "No Change," Restore should be "Don't Restore Backup." I would place a checkmark next to the new configuration profile and click the Prepare button.
Hope this helps.
~Joe

Apple Configurator - Restore failed- is there a fullproof workflow?

Hey all,
I have had to switch out machines in which I am running configurator off of. I have up to date versions of IOS installed on the machine and devices. I have the latest version of apple configurator installed as well. I am installing close to 150 apps on iPad's and I have to put everything in to folders. As far as I know there are only two options for doing this.
Option 1
Do it through iTunes (The easy way)
Option 2
Load all the apps on an ipad using configurator and to drag all the icons with your finger and make folders (the hard way)
I went ahead and made a master ipad image in itunes and then realized when I went to supervise an ipad that everything would be gone (Doh)
I have since SUPERVISED an ipad first and then went in to settings and disabled auto refresh. I then took this supervised ipad and brought in to itunes.
I placed all of the apps on the device and moved them in to a folder. I have created a perfect ipad image again and created a backup in configurator. No matter what I do I can't get a backup of an ipad to succseffuly restore in configurator. The ipad goes through the restore process but it turns off and doesn't turn back on. Is there a fool proof workflow out there right now?
I haven't tried Option 2 as it is a painstakingly slow process. But it does leave Itunes out of the equation so would that help?

Well it appears this is no more than the problem most everyone is having with to many application icons...

Apple Configurator Wi-Fi password bug? or just need to RTFM?

I've been playing around with the new Apple Configurator for a few days now and have run into a problem when creating profiles that I want to install on a few iPad 2s. I'm either doing something fundamentally wrong and need to RTFM more closely, or there's a bug in the software that I'm hoping someone could (a) confirm and (b) provide a workaround.
The problem is when I define a Wi-Fi payload for a network that uses WPA2 Enterprise (PEAP with user/pass RADIUS authentication) in that Apple Configurator steadfastly refuses to save the password. I've tried installing Configurator on a couple of different Macs and have been able to replicate this problem on each of them. I have also tried recreating the profile in Configurator and also importing a profile into the it from IPCU. In this scenario, Configurator *does* remember the Wi-Fi password, but does *not* remember/honor the passcode timeouts. Furthermore, *any* changes I make to the imported profile wipes the saved Wi-Fi password.
I realize that this is 1.0 software, but somehow I expected something a little bit more polished from Apple (afterall, it's not "0.9b"). So the question for the community is this: Am I doing something wrong or is this simply a bug? Is there a workaround that anyone has discovered?
TIA,
Mike

Thanks for the reply. I was in touch with a Apple engineer who also recommended that I file a bug report. The Bug ID for this is: 11054681.
In the meantime, I was able to figure out a workaround.
Create configuration profiles in IPCU for (a) Wi-Fi (b) Passcode settings and (c) Everything else
Export each of those config profiles
Using Apple Configurator, import those profiles into it using the "+" button
Prepare and Supervise the devices as usual.
So long as I don't touch the Wi-Fi or Passcode profile, Configurator honors the password and passcode settings and applies them to the iOS devices as expected. Another reason to use IPCU for the passcode settings is that IPCU allows for Autolock to be set up to 15 minutes whereas Configurator only allows for up to 5 minutes.
Another bug (feature?) that I noticed is that if you have a configuration profile that contains Web Clips, Configurator duplicates those Web Clips on the iPad when you make and apply changes to a supervised device. If the Web Clip is defined as "Not Removable", you're left with multiple copies of the same Web Clip on the iPad. The only way I was able to get around that was to either (a) not use Web Clips or (b) Erase all Settings from the iPad and allow Configurator to reapply the config everytime I made any changes to the iPad. I also filed a bug report for this behavior (Bug ID# 11054780)
Anyhow, Configurator has a lot of promise, just a lot of bugs for a 1.0 release.
Regards
Mike

Apple configurator and ios 6.1 cannot install config profile

I'm using the Apple Configurator v1.2.1 to install my enterprise app into iPad 2's. First of all, I am unable to upgrade from iOS 6.0.1 to 6.1.2. It either fails or gets stuck and I have to "stop". My work around is to upgrade via the device (which is actually pretty fast). My big problem is that I am also installing provisioning and configuration profiles, which include files for the app. Every things seems to go ok, the app and all the data installs properly, so does the profisioning profile, until the end where the configurator tells me to "tap device to install profile" but the profile prompt never appears on the iPad. The iPad goes into setup as if it's a new iPad and the config profile nevers gets installed. I do get a warning saying it can't install the profile. I'm forced to update the configuration manually. I'm updating about a dozen each time, so it's starting to get tedious as well as error-prone. Any ideas would be greatly appreciated.

Use whatever method you wish to update iOS
Go though,the setup as needed
Then try apple Configurator to install your profiles
From memory updating iOS with apple Configurator
Causes the setup to run like a new device the same if you used iTunes to update
As the complete OS is installed
However it will only download iOS once, providing all your devices are the same
Updating iOS on the device still has a setup but it's only for iCloud
And you'd have to download the (smaller) update each time
I would think it is the iOS update and setup that's causing your profiles etc
to fail there maybe to much going on at the same time

Apple Configurator: Enable to install profile code=14

So I am trying to manage a iPhone 3Gs using OSX Server and Apple Configurator.
For OSX server:
I am running:
- Open Directory
- DNS with the zone local and the mini.local (which is my OSX server machine)
- Websites
- Profile Manager
I created a self signed certificate for the OSX Server profile manager, checked the 'Sign Configuration files' where I use this self signed certificate.
In Profile manager (https://mini.local/profilemanager/) I created a Enrollment Profile which I downloaded and I downloaded the trust certificate.
In Apple configurator I created a WiFi profile which only contains information about my WiFi connection.
Using Apple Configurator I configure the iPhone 3Gs (Supervision is on) and I upload the three profiles:
- Wifi
- Trust
- Enrollment
Everything works, accept for the enrollment profile.
I tried several stuff, including setting the ipaddress for the DNS of the mini into the iphone.
Unfortunately I keep getting this error in my logs:
Jun 22 13:44:27 mini.local com.apple.usbmuxd[77]: CheckForChangedPairingRecords Missing bonjour listener.
Jun 22 13:45:12 mini.local Apple Configurator[19246]: ERROR - 9684074ms <ACUProfileInstallOperation: 0x60000019e780 { UDID = 468c1ab5b9598098542fd04bbdb4f6a52b424c94 }> finished in 45.54 seconds with an error: Error Domain=com.apple.configurator.operation.error Code=14 "Unable to install profile \u201fEnrollment Profile\u201d" UserInfo=0x60000087fb80 {NSLocalizedDescription=Unable to install profile \u201fEnrollment Profile\u201d, NSUnderlyingError=0x608000858330 "Profile Installation Failed"} (/SourceCache/AppleConfigurationUtility/AppleConfigurationUtility-424/Engine/Op erations/ACUOperation.m:151)
Jun 22 13:45:12 mini.local Apple Configurator[19246]: ERROR - 9684075ms <ACUConformProfilesOperation: 0x6000003a6f20 { ECID = 4124343178700 }> finished in 48.59 seconds with an error: Error Domain=com.apple.configurator.operation.error Code=14 "Unable to install profile \u201fEnrollment Profile\u201d" UserInfo=0x60000087fb80 {NSLocalizedDescription=Unable to install profile \u201fEnrollment Profile\u201d, NSUnderlyingError=0x608000858330 "Profile Installation Failed"} (/SourceCache/AppleConfigurationUtility/AppleConfigurationUtility-424/Engine/Op erations/ACUOperation.m:151)
Jun 22 13:45:12 mini.local Apple Configurator[19246]: ERROR - 9684077ms <ACURefreshPolicyRequestOperation: 0x60800015e090> finished in 50.89 seconds with an error: Error Domain=com.apple.configurator.operation.error Code=14 "Unable to install profile \u201fEnrollment Profile\u201d" UserInfo=0x60000087fb80 {NSLocalizedDescription=Unable to install profile \u201fEnrollment Profile\u201d, NSUnderlyingError=0x608000858330 "Profile Installation Failed"} (/SourceCache/AppleConfigurationUtility/AppleConfigurationUtility-424/Engine/Op erations/ACUOperation.m:151)
Can you help me figuring this out?

Self fixed. Found an unauthorized app had modified the HOST file to prevent check in with Apple.

Installing Profiles always fails

We are currently using 2 profiles on our iPad carts adn deploying them with Apple Configurator. The first just contains our wireless information. The second is a profile for Meraki Systems Manager. It looks like the Meraki Profile is the one that always fails.
The only way we can get it to work is to install just the wireless profile. Then go to each iPad and pass through the lock screen, then reconnect all the iPads and install the Meraki Profile. This is a major inconvenience.
To me it looks like it needs the wifi for it to work, but don't understand why or if that is even true.
Any help would be greatly appreciated.

A little more background.
We have a cart of ipads. They are all setup with apps and profiles. They all have the wifi profile and Meraki profile. When it is time to add more apps, we go ahead and add the apps to our 'Master' ipad. We place the apps in the correct folders. Then we go ahead and backup the 'master' ipad using Apple Configurator. Then we go ahead and restore that backup to all the ipads to install the apps and place them in the correct folders. We keep both the Wifi and Meraki profiles checked for this process. They will always fail when installing the profiles. I understand that it is because the wifi is not connected. Is there a way to get this to connect? It is really a pain to have to unlock all of the ipads before installing the Meraki profile. How long does the wifi profile take to go into effect and connect? Would it work if we just installed the wifi profile with the restore and then waited a few minutes and installed the Meraki profile?
Thanks

Apple Configurator failing to activate iPad(3)

Hi all
I'm having a problem with Apple Configurator and Preparing devices - Specifically an iPad 3rd Gen.
Apple Configurator sees the iPad fine but when I start the Preparation phase it fails at 'Activation failed'.
When I hover over the yellow warning triangle I see:
'Unable to activate (Activation store bag request could not be obtained). Try again later.'
Looking in the console, I see:
02/04/2012 17:38:04.300 [0x0-0x4a04a].com.apple.configurator: ERROR - 1398185ms Apply policy of UDID:*REMOVED_BY_ME* failed: Error Domain=com.apple.mdk.error Code=5 "Unable to activate (Activation storebag request could not be obtained). Try again later." UserInfo=0x7f91bab25df0 {NestedError=Error Domain=NSURLErrorDomain Code=-1001 "The request timed out." UserInfo=0x7f91bad737c0 {NSUnderlyingError=0x7f91bab89af0 "The request timed out.", NSErrorFailingURLStringKey=http://ax.init.itunes.apple.com/bag.xml?ix=3, NSErrorFailingURLKey=http://ax.init.itunes.apple.com/bag.xml?ix=3, NSLocalizedDescription=The request timed out.}} (/SourceCache/AppleConfigurationUtility/AppleConfigurationUtility-90.1/Applicat ion/Controllers/CDDeviceController.m:456)
I have no idea what is going on!
So far I have tried:
- Activating the iPad manually through wi-fi and iTunes
- Downloading the iOS IPSW file and using that as the OS to install
- Enabling and disabling Supervision
- Creating a profile to be applied
All of the above hasn't fixed this so now I'm a bit stumped!
I'm using a MacBook running OS X Lion 10.7.3 and everything is up to date as far as System Updates go.
If anyone can help that would be great, I'm supposed to be demo'ing this tomorrow!
Thanks in advance
- D

I believe this is caused by an issue with your internet connection (i.e. firewall, proxy, web filtering). I had the same issue on my Mac Mini.
I think it need to have communication with the Apple servers to ensure it can get the payload information when Supervision is on.
Clark

HT5487 So we just got a new Macbook and I also installed the apple configurator tool. I'm using it to prepare the iPads for deployment and it won't let me prepare them? It gets an error stating "retrieving iOS info from apple" then it stops and says "inte

So we just got a new Macbook and I also installed the apple configurator tool. I'm using it to prepare the iPads for deployment and it won't let me prepare them? It gets an error stating "retrieving iOS info from apple" then it stops and says "internet error". My Internet connection is fine with the Mac-book. It shows the iPad is listed under the Prepare logo up top as 1 but under supervise none are shown. Although it does show itself in iTunes. Also the profile I created is fresh and has no errors. We have tryed nearly everything I cna think of and online forums are not giving us to much info on this error.

A wag at this. A port issue?
"Apple Push Notification network setup
When MDM servers and iOS devices are behind a firewall, some network configuration may need to take place in order for the MDM service to function properly. To send notifications from an MDM server to Apple Push Notification service, TCP port 2195 needs to be open. To reach the feedback service, TCP port 2196 will need to be open as well. For devices connecting to the push service over Wi-Fi, TCP port 5223 should
be open."
http://www.google.com/url?sa=t&rct=j&q=ports%20ios%20configure%20ipad&source=web &cd=1&ved=0CC0QFjAA&url=http%3A%2F%2Fimages.apple.com%2Fipad%2Fbusiness%2Fdocs%2 FiOS_MDM.pdf&ei=5lXGUPCcJMXx0gH2wYG4BA&usg=AFQjCNFzINvs7ktT-6o6Q_l4Qk2HkpjtCA&ca d=rja
google: ports ios configure ipad
Try it on your home network where there isn't a lot of 'controls' -- network filtering , firewalls, etc.
Robert

Provisioning Profiles and Apple Configurator

I try to install a provisioning profile (a .mobileprovision file) using Apple Configurator and I find no way of importing it into Configurator.
Apples PDF "Deploying iPhone and iPad - Apple Configurator" says I can use provisionong profiles with Configurator.
What am I doing wrong?

With this I can import configuration profiles (*.mobileconfig), but not the provisioning profile (*.mobileprovision).
The profile I am using is probably fine, as it is working in iTunes. It is used to enable enterprise Apps.

HT202577 Is the apple configurator available for Windows in order to push profiles to apple TVs?

We currently have a windows environment at work and use 802.1x authentication and have some 1st generation apple TVs. We would like to get them on our wireless but are having issues. I would like to push profiles to these apple TVs to see if I can get them on but I am not going to buy a Mac to do it.
Is the apple configurator available for Windows or even ubuntu?

Hello,
Thanks for using Apple Support Communities.
Apple Configurator requires both Mac OS X, and the most up to date version of iTunes, and can only be installed from the Mac App Store.
Mac App Store - Apple Configurator
Cheers,
Alex H.

Apple configurator installing wlan profile eduroam fails

Similar Messages

Maybe you are looking for