Apple Configurator - Redeem Code Upload

I am trying to upload redeem codes for iMovie that I received from the VPP. I had to use StuffIT explanader to open the .zip file that I was sent. The files were then expanded to a .xlsx format. Apple Configurator (1.4.3) did not recognize this file type so I saved it as a .xls file. However, Apple Configurator could no longer read the file properly as I got the following error message.
Unable to import redemption codes for “iMovie”.
The spreadsheet provided has redemption codes for “iMovie”. Please provide a spreadsheet with codes for “iMovie”.
Any suggestions on waht might be going wrong here?

This is the console output:
"19/11/2014 10:48:04.069 pm Apple Configurator[6524]: ERROR - 1297519ms <ACUProfileInstallOperation: 0x600000189240 { UDID = 2991a2d4d7844f7c8f2b2cd3e3c69ad1a5c7dd22 }> finished in 0.14 seconds with an error: Error Domain=com.apple.configurator.operation.error Code=14 "Unable to install profile ‟Telstra ENIW HS”" UserInfo=0x608001274ac0 {NSLocalizedDescription=Unable to install profile ‟Telstra ENIW HS”, NSUnderlyingError=0x600001a54640 "The profile “Telstra ENIW HS” is invalid."} (/SourceCache/AppleConfigurationUtility/AppleConfigurationUtility-550/Engine/Op erations/ACUOperation.m:151)"
//Al

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Apple Configurator Redemtion Codes Spreadsheet format

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We use VPP for many iPads, but the likely hood of one of those being damaged/stolen/lost is high (devices imaged and deployed to multiple, and changing users) and we don't want to loose a VPP code each time one of our devices needs to be replaced due to damage, lost or stolen. Can Apple Configurator handle this situation w/o buying a new VPP code each time a new iPad is brought into the environment? I have read that backing up the configurator database should handle the issue if the MAC managing the devices and running the configurator goes down and needs to be replaced, but what about the actual devices themselves?
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Hi cdgoodlett,
Your questions address a feature that many of us want Apple to support...the ability to recover and/or redistribute VPP codes, which is so important especially in schools. However, the process you are asking for is currently unsupported by Apple and most MDM providers. Currently the only way to recover VPP codes is to remove the app from Supervised iPad(s) using Apple Configurator. If you don't have the iPad, you can't recover the VPP code(s). So yes (unfortunately) if the iOS devices is lost/stolen/broken then the VPP redemption codes are lost.
If you were in a situation where a large number of devices were stolen all at once (like a whole cart or multiple carts), you may be able to call Apple Store support for Education at 1-800-800-2775 and explain the situation. I have heard of circumstances where VPP codes have been returned/recovered but that is a rare circumstance.
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Apple Configurator, VPP Codes, Import

We tried to import a VPP code spreadsheet but when it came in it had some text that weren't codes.
It was suppose to have 20 codes and now it is showing 21.
One of the codes says https://buy.itunes.apple.com/.........
When I looked in the spreadsheet there was text in there that someone must have typed in.
Is there a way to clear the codes that were imported to Apple Configurator and redo the import after clearing out the text in the spreadsheet.
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We tried to import a VPP code spreadsheet but when it came in it had some text that weren't codes.
It was suppose to have 20 codes and now it is showing 21.
One of the codes says https://buy.itunes.apple.com/.........
When I looked in the spreadsheet there was text in there that someone must have typed in.
Is there a way to clear the codes that were imported to Apple Configurator and redo the import after clearing out the text in the spreadsheet.
Any help would be appreciated. Thanks!

Apple Configurator error code 2003 MCCAndMNCs is invalid

Hi,
I have updated my MBP to OS X 10.10 (Yosemite) and installed the latest Apple Configurator (AC) 1.7.1.
I have an existing Profile that includes one (1) payload: Wi-Fi. This profile is used for Passpoint (HS2.0).
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This is the console output:
"19/11/2014 10:48:04.069 pm Apple Configurator[6524]: ERROR - 1297519ms <ACUProfileInstallOperation: 0x600000189240 { UDID = 2991a2d4d7844f7c8f2b2cd3e3c69ad1a5c7dd22 }> finished in 0.14 seconds with an error: Error Domain=com.apple.configurator.operation.error Code=14 "Unable to install profile ‟Telstra ENIW HS”" UserInfo=0x608001274ac0 {NSLocalizedDescription=Unable to install profile ‟Telstra ENIW HS”, NSUnderlyingError=0x600001a54640 "The profile “Telstra ENIW HS” is invalid."} (/SourceCache/AppleConfigurationUtility/AppleConfigurationUtility-550/Engine/Op erations/ACUOperation.m:151)"
//Al

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When importing a spreadsheet with redeem codes into apple configurator, it says it's not the right codes for the app. But it is the right codes. I used one of the codes to purchase the app in itunes.

I have a cart of 25 ipads with a macbook air. I have logged into my VPP account and purchased the needed number of copies. I downloaded the spreadsheet. I took the first code from the spreadsheet, and logged into itunes using a regular account (not my VPP account), and used the code to download the app. I put the app into configurator and then tried to add the spreadsheet with the codes in it. It comes up and tells me that it is not the correct spreadsheet for that app. But it is the correct spreadsheet!! I tried re-downloading the spreadsheet again and even tried re-downloading the app. So I've now used two of my redeem codes and still can't get it to accept it into apple configurator. I removed the app from apple configurator and re-added it. The error message says it's not the right codes for the app "Grammar Games by Tap To Learn" and to please get the codes for "Grammar Games by Tap To Learn." It's the same one!

It won't let me edit my post, so I'm typing this reply to add...
I tried taking the version number out of the title. It looked like there were two spaces in the title "Grammar Games by Tap to Learn". So I even made sure that matched. I still can't import my codes. Any other things to try would be really appreciated.

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hope this helps...per Apple support doc
"If you do not already have a copy of the app on your computer, use the first redemption code in your spreadsheet to purchase it in iTunes. After using this code, re-download the spreadsheet and import it into Apple Configurator again. This allows Apple Configurator to automatically reassign this code to one of your devices."
http://support.apple.com/kb/ht5188
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Apple Configurator: How to delete redemption codes?

I'm using Apple Configurator to manage about 200 iPads. For various staffing reasons, I'm using Apple Config on one Macbook to manage half the devices, and Apple Config on another Macbook to manage the other half.
Everything was working well, but then I inadvertently uploaded some VPP redemption codes to Macbook#2 that had already been redeemed using Macbook#1.
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If I could delete the already-redeemed codes from Macbook#2, I think the problem would be resolved, but I'm not sure how to do that. (I don't want to delete ALL the codes, as I used Macbook#2 to set up several iPads successfully before encountering the problem. Also, these iPads are already in use, so it would be a huge pain to pull them back, reclaim the codes and then re-set them up.)
Is there any way to do this, other than messing with the sqlite database (I'm afraid I'll really screw things up if I try that).
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You may want to ask your question here
https://discussions.apple.com/community/ipad/ipad_in_business_and_education
the folks there work with the Configurator all the time.

Remove "bad" codes from Apple Configurator

Recently I was attempting to install an app onto several Supervised devices using Configurator. I ran out of codes and purchased more through the VPP system, uploaded my spreadsheet into Configurator and continued trying to install the app. Instead of redeeming the new codes however, it just hung, I left the computer running overnight in hopes that it would eventually communicate and be able to install the app. The next morning, I found things were at the same spot with Configurator attempting to redeem the code. I eventually Quit configurator to get the "multiple validation errors" message. After trying this a few dozen more times (this was during the ios7 rollover so I attributed some of the issues to that), still with no success, I re-downloaded the spreadsheet to find that codes were being redeemed, and they were appearing greyed out in Configurator, but none were installing on the iPad.
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No. The only way is to explain your situation to Apple and request new codes.
A side note... with MDM there is no way to reuse app codes. With Apple Configurator you can unsupervise a device and get your code back on that station. But with MDM it doesn't store the code in a database like Apple Configurator does. So once the code is handed out via MDM is belongs to whatever Apple ID downloaded it.

How do I delete redemption codes in Apple Configurator?

I have a bunch of redemption codes that I had to get a refund for. I got the refund, and bought new ones...but the old ones still show up in configurator and are being assigned. HOW THE FLIP do I delete the old redemption codes.

I have a similar situation:
I'm using Apple Configurator to manage about 200 iPads. For various staffing reasons, I'm using Apple Config on one Macbook to manage half the devices, and Apple Config on another Macbook to manage the other half.
Everything was working well, but then I inadvertently uploaded some VPP redemption codes to Macbook#2 that had already been redeemed using Macbook#1.
This shouldn't be a problem, as I have the same number of redemption codes as devices. However, Macbook#2 won't simply skip over the redemption codes that are coming back as already redeemed. It just refuses to install the app on the iPads, even though there are several valid redemption codes in the database.
If I could delete the already-redeemed codes from Macbook#2, I think the problem would be resolved, but I'm not sure how to do that. (I don't want to delete ALL the codes, as I used Macbook#2 to set up several iPads successfully before encountering the problem. Also, these iPads are already in use, so it would be a huge pain to pull them back, reclaim the codes and then re-set them up.)
Is there any way to do this, other than messing with the sqlite database (I'm afraid I'll really screw things up if I try that).
Thanks.

Will Apple configurator work when Ipads already have paid apps on them via VPP redemption code

HI - we have 60 ipads under our care, and until very recently we bought apps using the VPP redemption code method, and loaded them on manually - there was something in the Ts&Cs which allowed you to load a code onto one ipad, then as long as you had enough codes, you could auto install apps on multiple ipads using the same apple id. We have a master backup on the icloud.
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Wait unti the app is done downloading in your iTunes. Then go back to your VPP account and down load the spreadsheet again and upload into configurator. The process is a pain, but the only way it works for you to get all of your codes into configurator.

Why I can't import iMovie into Apple Configurator without asking me for more codes. If iMovie is free, and I upgraded the latest version and to Yosemite.

Previously, our school bought a number of codes for iMovie. One of our MacAirs that supervises some iPads through Apple Configurator showed that it was free. However, another Mac Air did not saying that I needed to import more codes. I upgraded everything, software, iMovie in iTunes, and Apple Configurator. Everytime I upload iMovie into Configurator it shows I only have 2 codes, while on the other MacAir, it shows it as free.

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You can import only folders of images or selected image files that have been exported from older iPhoto libraries, not the libraries themself.
Aperture 3.4.5 cannot work with iPhoto Libraries that have not been upgraded to iPhoto 9.4. or later at all:
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Without upgrading to iPhoto '11 your only option would be to export your original images and the edited versions from iPhoto '08 and to import the folders of images into Aperture. That would be a lot of work, a waste of disk space, and break the lossless workflow. You will clutter your Aperture library with duplicates (version and edite image) that are no proper original-version pairs.
For a smooth transit from iPhoto to Aperture I strongly recommend to bite the bullet and to upgrade to iPhoto '11 to upgrade your iPhoto libraries to the new version 9.4.3 to preserve all the previous work - albums, books, ratings - you have done in iPhoto.
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Regards
Léonie

Apple Configurator - Redeem Code Upload

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