Apple Configurator & Reset

The introduction of Apple Configurator is fantastic, however I seem to see a problem. Even with restrictions setup an individual only needs to hit the "Erase all content and settings" to return the ipad to factory settings. Which in an education setting this is more likely to happen, with learners being more tech savy than staff. What I am asking; dose anyone know of a way to restrict access to the reset settings?

Just guessing it sounds like you have used configurator on this iPad before it stopped showing in Prepare. So most likely you have supervised this iPad, and now it will only show up in the Supervise tab.
Have only the iPad in question plugged into the Mac, go to the Supervise tab and click USB connected devices on the left hand side. If an iPad is in that list, there it is. If you would still like to wipe it and start fresh, right click (or click with two fingers at the same time, depending on your settings) on the iPad and a drop down menu will appear. Click on 'Unsupervise'. That will wipe your iPad and unsupervise it, as if it was a brand new iPad that had never been plugged into Apple Configurator.

Similar Messages

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    Did you follow the instructions here:
    http://support.apple.com/kb/HT4367
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    Also some microUSB leads don't seem to work - try another if you can. Disconnect superfluous USB device/hubs too if possible.
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  • Resetting Disabled iPads with Apple Configurator...

    I'm having an issue trying to get iPads reset via Apple Configurator that have been disabled because the student has forgotten their passcode. Apple Configurator just says I need to unlock the iPad before I can reset it. What do I need to do as I work around? I have 5-10 iPads having this same issue.

    Have they logged into an iTunes account, or an iCloud account? If they have logged into an iCloud account, there is nothing you can do personally, you'd need to contact Apple.
    Here is some information I found previously about calling Apple and removing Activation Lock from an iPad
    "Streamlined email process for removing activation lock
    AppleCare has announced a new process to assist institutions with returned devices which may be activated locked.  For customers who experience this for the first time please call AppleCare at 800-800-2775 so that the process and needed documentation can be explained.  After the initial call customers can email with the required documentation for all Activation Lock Removal requests."

  • How do I reset ipad in apple configurator

    trying to configure ipads in configurator, cant get it to work correctly. it there a way to delete existing profile and wipeout ipad to start new again. I cant get configurator to see ipad in prepare mode. thanks.

    Just guessing it sounds like you have used configurator on this iPad before it stopped showing in Prepare. So most likely you have supervised this iPad, and now it will only show up in the Supervise tab.
    Have only the iPad in question plugged into the Mac, go to the Supervise tab and click USB connected devices on the left hand side. If an iPad is in that list, there it is. If you would still like to wipe it and start fresh, right click (or click with two fingers at the same time, depending on your settings) on the iPad and a drop down menu will appear. Click on 'Unsupervise'. That will wipe your iPad and unsupervise it, as if it was a brand new iPad that had never been plugged into Apple Configurator.

  • Apple configurator - Passcode Restriction saving on one ipad but won't save on the others

    I have read a few different posts about the ipad restrictions passcode not transferring to the rest of my ipads but can’t understand why it saves on one of them ?
    I have 2 cabinets with 10 ipads in each both linked up to an imac using Apple Configurator.
    On iPad One I’ve set up the available restrictions within profile, added apps, changed wallpaper/background etc and the enabled restrictions using a passcode on the actual device and backed up.
    I then apply the backup and profile to the remainder 19 ipads and everything looks fine except enable restrictions is set to off on all of the 19 ipads.
    So I think this can’t be a setting that’s transferable. I then un-tick Automatic Refresh in Preferences and go through all 19 ipads and enable restrictions manually choosing the exact same passcode for all devices.
    I plug them back in and refresh the devices. All 19 loose their passcode except for ipad one ?
    Why does ipad one save this setting yet all other 19 devices cant save theirs ?
    I intend of giving out the 20 ipads for public use but can restrict users from going in to settings, then reset and erase the device back to factory settings.
    This seems like a basic requirement for anyone deploying ipads for public, business or education use.
    Is there a smarter way to do this that I a missing?

    HI nsdjoey,
    Many thanks for your reply.
    Hopefully this will be an update within Apple Configurator soon. The configurator has the potentail to be a great tool but lacks soem really basic features.
    I'll take a look at making an encrypted backup in iTunes, although none of my iPads are showing up as devices within iTunes. Maybe becasue they are in supervise mode ?
    Also just noticed that iPad 20 is not appearing in the Configurator even though its conected and lit up in the sync cab. I've change leads and ports in the cab but getting nothing.
    Thanks for your advice.

  • Is there a way to hide or disable settings in Apple configurator

    Is there a way to hide or disable settings in Apple configurator because the students are resetting them.

    Sorry but no, there is at present no way to hide or disable the Settings app, nor any of the settings within that app not included in the Restrictions. Schools at this time basically just have to get used to the idea that you have to restore the iPads from time to time, or use one of the MDM solutions that allow you to push out settings remotely.
    Regards.

  • Apple Configurator Device Backup Not Working - HELP ASAP Please

    Hey Everyone!
    We are trying to backup one iPad so we can take that backup and add it to all of our other iPads....
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    I'm going to assume this has nothing to do with my USB connection as I've tried several ports and several cables.
    We really need to get this backup and restore it onto all of our ipads as soon as possible.
    This is our first time using apple configurator!
    Thanks so much!
    Any help would be greatly appreciated!!!

        Let's get your iPhone back up and running reeset12! My first recommendation is to try a soft reset by holding down the power and home keys. If the device doesn't respond, I recommend connecting it to a computer via the usb cable. If you are unable to get past the logo screen in either case, I recommend a hands on evaluation at a store location.
    http://bit.ly/3SdsA
    Sincerely,
    JonathanK_VZW
    VZW Support
    Follow Us on Twitter@VZWSupport

  • Software deployment using Apple Configurator

    Hello,
    We are going to be deploying MacBook Air computers to our teachers and I was wondering whether anyone has used Apple Configurator to manage and supervise sofware deployment.  I have searched these forums and I've seen a few tutorials that show AC managing mobile devices.  I do intend using AC to manage our iPads (used by some of our teachers).  We are primarily a Windows environment, however, this year, some of our teachers have opted for Macs and I'm trying to find the most efficient way to manage all these devices.  Any advice or suggestions would be most helpful.
    Thanks,
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    Yes, an MDM is your best bet. If you aren't currently using an MDM and want to try one out, there is a free MDM solution by Meraki called Systems Manager. http://www.meraki.com/products/systems-manager/ . They have a location feature that might help you. The MDM can also allow you to lock the screen or do a remote wipe to keep the thief from accessing the data on the iPad.
    You can also have your users sign up with the Find My iPad app http://www.apple.com/ipad/find-my-ipad.html to help locate a stolen iPad.
    As ryanm512 said, if you Supervise your iPads in Apple Configurator the iPads can only be unsupervised using the computer that Supervised them.
    However, everything is out the window if the thief resets the iPad when its not connected to a network. Once wiped clean, the MDM and Find My iPad won't work.
    Here are some links I found on another post that may be helpful:
    How to Track and Report Stolen iPad
    http://www.ipadastic.com/tutorials/how-to-track-and-report-stolen-ipad
    Reporting a lost or stolen Apple product
    http://support.apple.com/kb/ht2526
    Report Stolen iPad Tips and iPad Theft Prevention
    http://www.stolen-property.com/report-stolen-ipad.php
    How to recover a lost or stolen iPad
    http://ipadhelp.com/ipad-help/how-to-recover-a-lost-or-stolen-ipad/
    How to Find a Stolen iPad
    http://www.ehow.com/how_7586429_stolen-ipad.html
    Apple Product Lost or Stolen
    http://sites.google.com/site/appleclubfhs/support/advice-and-articles/lost-or-st olen
    Oops! iForgot My New iPad On the Plane; Now What?
    http://online.wsj.com/article/SB10001424052702303459004577362194012634000.html
    If you don't know your lost/stolen iPad's serial number, use the instructions below. The S/N is also on the iPad's box.
    How to Find Your iPad Serial Number
    http://www.ipadastic.com/tutorials/how-to-find-your-ipad-serial-number
    Hope this helps!
    ~Joe

  • What are the steps in Apple Configurator iPad restore? It appears to me that Configurator repeats steps, but it probably is that I don't know what happens and when.

    what are the steps in Apple Configurator iPad restore? It appears to me that Configurator repeats steps, but it probably is that I don't know what happens and when.

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can get a clue to what it is, and potentially use it, by going to https://appleid.apple.com/ and clicking 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
    If you don't have, or don't want to use, your rescue email address (you won't be able to add/change it until you can answer 2 of your questions) then you will need to contact iTunes Support or Apple to get them reset (which will be by phone as they need to verify your id - we are fellow users here on these forums).
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
    When they've been reset you can then use the steps half-way down this page to add/change rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or you could change to 2-step verification : http://support.apple.com/kb/HT5570

  • Configure restrictions not listed in Apple Configurator?

    I work in a school to deploy iPads to be used by 11-16 year olds. Apple configurator seemed like the tool to use, and indeed has proven invaluable in setting up the iPads and deploying applications.
    The Apple Configurator has a section where you can define restrictions, which is useful to stop improper use.
    However not all restrictions available in iOS are configurable here. Users can even completely reset the iPad.
    Is there a method to mass configure these restrictions, or am I out of luck?

    What are you restricting right now?

  • Apple Configurator Unable to supervise error 33004?

    During one of my school organization's monthly iPad car updates, using Apple Configurator, a number of them kick back this error message.
    Current version is 1.4.3 and during this update we have been trying to get the iPads up to iOS 8.0.2. I have mentioned an update may be in order, but there was uncertainty, based on Apple Configurator habits of eating codes and early bugs. Google has been unable to provide a match to the error, which prompted this discussion. From what I know, these iPads should not be in MDM at this time, as they were removed this morning. I guess this is a two-fold question of has anyone else experienced this issues, and has there been a solution to the problem.

    I am having this same issue as well and I cannot find anything on the internet in regards to this issue besides this one post. I have tried restoring the iPad many different ways including a factory reset. I have made sure it is connected to the correct iTunes and I still get this error. Has anyone else had better luck with this problem? Or has anyone had this problem and had to go to apple to get it fixed? Thank you for all your help a head of time.
    Regards,
    Zah

  • I have an Apple Configurator install that wont recognize an iPad when I attach it via USB.  I cant prepare it or refresh it.  It was supervised.  I get an error message that says "policy does not have correct profile data".  Please help!!!

    I have an Apple Configurator install that wont recognize an iPad when I attach it via USB.  I cant prepare it or refresh it.  It was supervised.  I get an error message that says "policy does not have correct profile data".   At some point there was a mismatch between the profile on the iPad and the MAC server.  The profile on the MAC server has been deleted and the iPad has been erased and reset to default.  I need to be able to get Configurator to recognize this device to prepare it for deployment and issue Apps to it.   Please help!!

    Run the application 'Terminal.app' which you will find in '/Applications/Utilities' on your Macintosh.
    Type this into it: defaults delete com.apple.configurator PreprationSavedPolicyDefaultsKey
    Hit the return key.
    If you get no error message, it worked, and you can quit the app.

  • HT201334 Apple configurator vs Profile Manager

    I downloaded apple configurator and have it working. Then I realized profile manager in OSX Server does the same thing. What is the difference, can I leave it as is? Any benefit of just using profile manager?

    Apple configurator has its uses.
    Apple configurator can be used as a "manual" standalone solution to manage you iDevices and AppleTVs.
    Apple configurator can be used in blended approach with Profile Manager.
    With Profile Manager you can manage iDevices , Macs , and I believe AppleTv over the AIR.
    - Apple Configure Stand Alone.
    When using Apple Configurator by itself you can , lock down an iPad in a way you see fit.
    1. You can make an iDevice in "Supervise Mode" increasing restricting of your iDevice , Profile Manager cannot do this at the moment , this feature will be available in Mavericks.
    2. Any future configuration changes to your iDevices , must be physically plugged in everytime for those changes.
    3. You can distribute free and paid apps.
    4. You can update your IOS updates all at once. When IOS 7 comes out this fall you probably dont want to touch every iDevice and update 1 at a time. You can use Apple Configurator to download the latest IOS , and any IDevice that you plugin will receive the update, this means downloading th IOS update one time on the mac, and pushing it out to whoever needs it. Profile Manager can't do this.
    5. You can name several iDevices sequently. If you have a cart of 30 it will be easy to rename your iDevices. Profile Manager can't do this.
    6. Apple configurator allows you to "backup and restore" its not a true complete image but its close. Profile Manager does not do backups or restores.
    7. Apple Configurator can be used to erase an iDevice.
    8. I'm probably missing some more features.
    - Profile Manager Stand Alone
    1. You can manage Macs not just iDevices.
    2. You must enroll the device before you can manage it, this can be done by pushing out an email , via a website etc.
    3. Everything happens over the Air.
    4. When enrolling , users can use their Open Directory or Active Directory ( if your Apple server is bound to AD server ). You can also create a generic account for enrolling purposes.
    5. You can wipe devices over the air.
    6. You can make pass code resets for iDevices.
    7. You can manage users in groups , even nested groups. I manage staff and student iDevices. Our wireless system is seperated for staff and students each wireless has its own SSID. I created 2 upper level Profile Manager Groups , one called WiFi Student and one called WiFi Staff, all my student iDevice groups are nested under WiFi Student group and all my staff idevice groups are nested. This makes managing my wifi a breeze. I also include my mifi wireless info , in case i need a backup emergency wireless.
    8. Im sure theres other features.
    - Apple Configurator And Profile Manager Blended
    1. Push out initial wifi settings. I setup a simple wireless router to connect my devices ( there are types when I setup over 50 ipads , and our network runs out of IPs)
    2. You can use Apple Configurator to push out Profile Managers "enrollment profile" to many iDevices. You dont want to enroll a full iDevice cart one at a time via a web browser.
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    In the fall everything will change , it is amazing what we will be able to do. Over the Air Supervise Mode , Install Apps over the air with no user interaction, App codes become licenses , which are revokeable and reusable. Out of the box enrollment ... There may be no need for Apple Configurator come this fall. So many things are changing I recommend watching the new WWDC2013 Videos, specially the one on device management.
    Back to original topic. 
    I value both products , they have their specilties and when you blended , you can get things done efficiently.

  • Apple Configurator: The configuration for your iPad could not be downloaded from organisation . Invalid Profile.

    Good afternoon,
    I am really struggling with a deployment of 10 iPad Minis.
    The iPads are brand new and I have downloaded and installed Apple Configurator onto our Apple Air laptop.
    I have configured Apple Configurator in the following way:
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    Settings
    Name is ticked with 'Number sequentially starting at 1'.
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    Update iOS is set to "When update is available". Erase before installing is ticked.
    Restore is set to "Don't restore backup".
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    Apps
    I have copied in some appropriate apps.
    Setup
    Skip: Restore, Passcode, Siri, Touch ID, Apple Pay, App Analytics all ticked.
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    In "Configure Settings..." Device Enrollment is not configured.
    After preparing my iPads, they all connect and prepare correctly. When I select any iPad and unlock it, the following happens:
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    Select language, UK selected
    Select Your Country or Region, UK selected
    Choose a Wi-Fi Network, correct network selected and authenticated
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    Configuration, "<organisation> can automatically configure your iPad". Apply Configuration or Skip Configuration. Apply selected.
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    Apple Configurator is showing no errors, have tried Supervise>Reset, makes no difference.
    Have skipped configuration and erased iPad before trying again, same problem.
    Any suggestions would be really appreciated.

    FYI - This is an iPad user to user forum. Apple doesn't read the forum posts.
    iPad: Basic troubleshooting
    http://support.apple.com/kb/TS3274
    iTunes: Specific update-and-restore error messages and advanced troubleshooting
    http://support.apple.com/kb/TS3694
     Cheers, Tom

  • Apple Configurator and Mass Device Set-up

    I’m having some issues with iPads using the Apple Configurator and a Bretford Cart.  I submitted this to my lovely Apple account team, however they have not acknowledged or replied to me.  I could really use some help with this one!! PLEASE
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    Load iPads in to it. 
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    Restore a backup of an iPad configured with customized wallpaper.
    Install a profile that contains a webclip to our MDM install.
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    This used to work for me with minor issues.
    Now I’m having some problems.
    In particular:
    On some devices, I no longer get the choice to select “Next” at choose a Network connection.  Sometimes I get it and it allows me to go to choose “Continue without Wifi” and I’m good to go.  Sometimes I don’t have this choice and that is an issue.  Why is this happening? (Incidentally, when I erase all content and settings of a device that HAS allowed me to choose Next and Continue without Wifi, when it is restored, the option is no longer there.)
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    I have about 1000 iPads deployed and need to find the smoothest way to go about doing this.
    Thank you for any help or advice.

    Yes, an MDM is your best bet. If you aren't currently using an MDM and want to try one out, there is a free MDM solution by Meraki called Systems Manager. http://www.meraki.com/products/systems-manager/ . They have a location feature that might help you. The MDM can also allow you to lock the screen or do a remote wipe to keep the thief from accessing the data on the iPad.
    You can also have your users sign up with the Find My iPad app http://www.apple.com/ipad/find-my-ipad.html to help locate a stolen iPad.
    As ryanm512 said, if you Supervise your iPads in Apple Configurator the iPads can only be unsupervised using the computer that Supervised them.
    However, everything is out the window if the thief resets the iPad when its not connected to a network. Once wiped clean, the MDM and Find My iPad won't work.
    Here are some links I found on another post that may be helpful:
    How to Track and Report Stolen iPad
    http://www.ipadastic.com/tutorials/how-to-track-and-report-stolen-ipad
    Reporting a lost or stolen Apple product
    http://support.apple.com/kb/ht2526
    Report Stolen iPad Tips and iPad Theft Prevention
    http://www.stolen-property.com/report-stolen-ipad.php
    How to recover a lost or stolen iPad
    http://ipadhelp.com/ipad-help/how-to-recover-a-lost-or-stolen-ipad/
    How to Find a Stolen iPad
    http://www.ehow.com/how_7586429_stolen-ipad.html
    Apple Product Lost or Stolen
    http://sites.google.com/site/appleclubfhs/support/advice-and-articles/lost-or-st olen
    Oops! iForgot My New iPad On the Plane; Now What?
    http://online.wsj.com/article/SB10001424052702303459004577362194012634000.html
    If you don't know your lost/stolen iPad's serial number, use the instructions below. The S/N is also on the iPad's box.
    How to Find Your iPad Serial Number
    http://www.ipadastic.com/tutorials/how-to-find-your-ipad-serial-number
    Hope this helps!
    ~Joe

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