Apple Configurator says "Zip Archive corrupt"

Hi,
I have an issue when trying to restore a backup which was taken on one iPad to another. I'm using Apple Configurator and it says "Zip Archive corrupt" upns failure.
I'm not onsite today to test dirrectly, but any advice regarding this is much appreciated.
Kind regards,
Josh

This is the contents of the clients install log file:
Performing runtime install
UI SWF load is complete
UI initialized
starting user confirmation
Installation type: new
starting install
Scheduling runtime installation operations
Installed Product GUID: is same:false
Beginning runtime installation
Beginning install
Installing
c:\docume~1\abbeys~1.dmh\locals~1\temp\airf4.tmp\setup.msi
Error occurred; beginning rollback: [ErrorEvent type="error"
bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
Rolling back install of
c:\docume~1\abbeys~1.dmh\locals~1\temp\airf4.tmp\setup.msi
Rollback due to error complete
error during install: [ErrorEvent type="error" bubbles=false
cancelable=false eventPhase=2 text="1603" errorID=0]
runtime install entering error state: [ErrorEvent
type="error" bubbles=false cancelable=false eventPhase=2
text="1603" errorID=0]
begin quitting
error in stateQuitting: [ErrorEvent type="error"
bubbles=false cancelable=false eventPhase=2 text="Unhandled
exception TypeError: Error #1009" errorID=1009]
What does that mean?
I talked to the client's IT and they says "all restrictions
have been removed, it's not on our end" but I'm not confident this
is really true.
IT tried to install as an admin.
Thanks for your help.

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