Apple Configurator still broken in 1.4.2 for me

My testing of 1.4.2 today shows it's still broken. I need to transfer existing supervised iPads from old 2008 MacBooks to new 2013 MacBook Airs with Mavericks. I have special ed students each assigned iPads that have unique configurations for each user. I can't just wipe the device and start over. They have many apps setup to communicate with teachers and parents that took time to configure. In the past when I needed to transfer an iPad to another laptop I was able to make a backup in iTunes un-supervise the device off the old laptop then re-supervise it on the new one. Once I copied the backup to the new laptop I was then able to open iTunes restore the backup for the students data. I then opened Apple Configurator which showed the device still supervised at which point I refreshed the device. This put the correct profiles back in place and I was off and running to enroll it back to our MDM. The product now just wipes the device and prepares it again. Since it's first release at the very beginning I've been held hostage to many times by this product. If Apple truly believes this product is the answer for enterprise and education device preparation they really need make sure the product actually works before releasing it to the masses. The hours I've wasted trying to get this working I'll never get back.
If anyone has any suggestions in how I can transfer existing devices to another laptop then restore, retain, & refresh the device without being brought back to square one I really appreciate it.

I am having issues with it not restoring the app locations on the screens or if they were in a folder.

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Apple Configurator: The spreadsheet provided has redemption codes for "(null)."
What can I do to import it?

I've got support from Apple Germany. It seems to be a problem of version 1.1.2 of Apple Configurator and Mountain Lion 10.8.2
As mentioned above I had the same problem using 10.7.4 and 10.7.5 and Configurator 1.1.2. Apple Germany sent me a different spreadsheet, where I've put my codes in and it worked. Strange but true.
Other story, I bought 50 redeem codes, after installing 22 iPads it stopped, telling me that there are no more redeem codes left ?
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How do I delete redemption codes in Apple Configurator?

I have a bunch of redemption codes that I had to get a refund for. I got the refund, and bought new ones...but the old ones still show up in configurator and are being assigned. HOW THE FLIP do I delete the old redemption codes.

I have a similar situation:
I'm using Apple Configurator to manage about 200 iPads. For various staffing reasons, I'm using Apple Config on one Macbook to manage half the devices, and Apple Config on another Macbook to manage the other half.
Everything was working well, but then I inadvertently uploaded some VPP redemption codes to Macbook#2 that had already been redeemed using Macbook#1.
This shouldn't be a problem, as I have the same number of redemption codes as devices. However, Macbook#2 won't simply skip over the redemption codes that are coming back as already redeemed. It just refuses to install the app on the iPads, even though there are several valid redemption codes in the database.
If I could delete the already-redeemed codes from Macbook#2, I think the problem would be resolved, but I'm not sure how to do that. (I don't want to delete ALL the codes, as I used Macbook#2 to set up several iPads successfully before encountering the problem. Also, these iPads are already in use, so it would be a huge pain to pull them back, reclaim the codes and then re-set them up.)
Is there any way to do this, other than messing with the sqlite database (I'm afraid I'll really screw things up if I try that).
Thanks.

Does apple store still sell the iPhone 4

Does the apple store still sell the iPhone 4 and for how much

Yes.
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Apple Configurator: How to delete redemption codes?

I'm using Apple Configurator to manage about 200 iPads. For various staffing reasons, I'm using Apple Config on one Macbook to manage half the devices, and Apple Config on another Macbook to manage the other half.
Everything was working well, but then I inadvertently uploaded some VPP redemption codes to Macbook#2 that had already been redeemed using Macbook#1.
This shouldn't be a problem, as I have the same number of redemption codes as devices. However, Macbook#2 won't simply skip over the redemption codes that are coming back as already redeemed. It just refuses to install the app on the iPads, even though there are several valid redemption codes in the database.
If I could delete the already-redeemed codes from Macbook#2, I think the problem would be resolved, but I'm not sure how to do that. (I don't want to delete ALL the codes, as I used Macbook#2 to set up several iPads successfully before encountering the problem. Also, these iPads are already in use, so it would be a huge pain to pull them back, reclaim the codes and then re-set them up.)
Is there any way to do this, other than messing with the sqlite database (I'm afraid I'll really screw things up if I try that).
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You may want to ask your question here
https://discussions.apple.com/community/ipad/ipad_in_business_and_education
the folks there work with the Configurator all the time.

Apple configurator import error

I'm trying to import a spreadsheet of redemption codes into Apple Configurator. I download the spreadsheet directly from https://vpp.itunes.apple.com, but when I try to import it, I get the following message:
Apple Configurator: The spreadsheet provided has redemption codes for "(null)."
What can I do to import it?

Called this morning since I had the same problem. Try to delete cells H1-> L1, those have info it doesn't need.
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I was using the iPhone Configuration Utility (ICU) to upload profiles to my iPhone 4S. There were a couple of useful tweaks that were only possible using this method, such as specifying that the App Store should always ask for a password, regardless.
ICU doesn't support iOS 6, so I've had to move to the Apple Configurator app. However, I can't for the life of me figure out how to use this to simply upload a new profile to my phone. As far as I can tell, any attempt to do so will erase all the data on the phone, which is unnecessary and unwanted under the circumstances.
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Hey Scotch Brawth,
I haven't migrated from ICU to AC, but I have used Configurator quite a bit. Using Configurator in "unsupervised" mode doesn't require you to erase all of your data. I add configuration profiles all the time to iPads without deleting any data on the devices. If you try to "supervise" your iPad with Apple Configurator, then yes it will wipe all of your data.
If I were in your shoes, first I would make an encrypted backup in iTunes (always good to make a backup just in case something goes wrong). Then I would use the Prepare tab in Apple Configurator and create the configuration profile to specify that the App Store should prompt for passwords. I'd click on the "+" sign at the bottom of the "Profiles" area within Apple Configurator and choose "Create new profile." I would give the profile a name. Select Restrictions in the left column. Click Configure on the right side. Scroll down and place a check box next to "Require iTunes Store password for all purchases." Click Save. Back on the Prepare screen I would be sure that Supervision is Off, iOS is "No Change," Restore should be "Don't Restore Backup." I would place a checkmark next to the new configuration profile and click the Prepare button.
Hope this helps.
~Joe

Apple Configurator 1.3.1 crashes. I haven't been able to prepare any IPad with the configurator.

New to this process and we are setting up bays for IPads in an education environment. I'm able to load a profile (unsupervised) onto an IPad but as soon as I choose supervise and prepare the IPad the Apple Configurator crashes with the error message below. I'm not sure how to proceed from this - running OSX 10.7.5 and configurator 1.3.1. The Mac book pro was bought to supervise the IPads and not used for anything else. Have reinstalled configurator without any luck. Any help would be appreciated.
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
274
*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'ACUUnpackFirmwareOperation cannot fail the operation and without setting an error'
*** First throw call stack:
          0   CoreFoundation                      0x00007fff82091f56 __exceptionPreprocess + 198
          1   libobjc.A.dylib                     0x00007fff8e4f1d5e objc_exception_throw + 43
          2   CoreFoundation                      0x00007fff82091d8a +[NSException raise:format:arguments:] + 106
          3   Foundation                          0x00007fff8971a71f -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 169
          4   Apple Configurator                  0x0000000105795563 _mh_execute_header + 701795
          5   Apple Configurator                  0x000000010579678b _mh_execute_header + 706443
          6   Apple Configurator                  0x0000000105756707 _mh_execute_header + 444167
          7   Apple Configurator                  0x0000000105757904 _mh_execute_header + 448772
          8   Foundation                          0x00007fff896aa912 ____NSOQSchedule_block_invoke_2 + 124
          9   libdispatch.dylib                   0x00007fff8a60da82 _dispatch_call_block_and_release + 18
          10 libdispatch.dylib                   0x00007fff8a60e961 _dispatch_worker_thread2 + 255
          11 libsystem_c.dylib                   0x00007fff87bd33da _pthread_wqthread + 316
          12 libsystem_c.dylib                   0x00007fff87bd4b85 start_wqthread + 13
objc[179]: garbage collection is OFF
abort() called
terminate called throwing an exception

Boy, I sure hope you found a solution to this. THe exact same thing happened top me, yesterday. I thought it was the updates to the iTunes store and the release of iOS 7. However, today, it is still happening. I was partway through setting up iPads for a 1:1 initiative. The first 11 worked fine, then the strangeness started.    Most of it seemed to relate to the iTunes store, but the worst part is exactly as you describe, and I have the same setup.   MacBook Pro specifically to manage the iPads. Configurator crashes whenever a device is hooked up to "supervise" even if it is fresh out of the box. The details on the crash also show the "Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'ACUUnpackFirmwareOperation cannot fail the operation and without setting an error'"
Oh, did I mention I have to have the iPads set up next week?
HELP!

How can I add an iPad to Apple Configurator without losing the user's settings, folders, etc?

When attempting to add an iPad that has already been in use (for some time) by a particular user into Apple Configurator, I end up having to either wipe the iPad entirely as if it is a new iPad, or restore the user's settings and configuration from iCloud during mini-setup. It seems to be one choice or the other.
Is there a way to add the "old" iPad into Apple Configurator for management purposes yet still be able to restore the user's settings from iCloud? That is - items like: folders, pictures, email settings, app data?

nsdjoey wrote:
theAntioch wrote:
This isnt true. Connecting an unsupervised device to configurator and supervising it will wipe the device, there is no way around that. You can attempt an iCloud restore from here, but anything not backed up prior to supervising the device will be erased when supervising it. I have never tried to restore data from an unsupervised iPad so I have no clue if everything will come back.
Let me clarify... You can successfully restore an iCloud backup of an unsupervised iPad to a new (i.e. different) iPad and have it Supervised with data intact. The process below will allow Configurator to Supervise a device without wiping it when an iCloud backup from a different unsupervised iPad is restored to it.
Try it… Get 2 new unsupervised iPads… we'll call them iPad "A" and iPad "B." Take iPad "A" and install a few apps, take a few photos, change the background, create a new document in Pages, etc. Run an iCloud backup of iPad "A" using your Apple ID. This is our unsupervised backup of iPad "A."
Now take new unsupervised iPad "B" and start running through the setup assistant. When you get to the restore screen, choose to restore from iCloud backup. Log in with your Apple ID. Select the backup for iPad "A." The backup will restore and then the iPad will restart. Once it restarts, you get to a "Hello" screen on the iPad. At this point, plug the iPad into your Configurator computer. On the Prepare screen, turn Supervision ON and select "Don't restore backup." Click Prepare.
Configurator will not wipe the iPad. It will run through the supervision process but not wipe it. Once complete, you'll see that iPad "B" is now exactly the same as iPad "A", but if you go to Settings -> General -> Profiles on iPad "B" you will see a Supervision profile installed.
The key here is to use a different iPad from the originally backed up iPad. You can't restore the backup of iPad "A" to iPad "A" again and supervise it without wiping it. But you can take the backup of unsupervised iPad "A" and restore it to iPad "B" and retain apps, data, and settings of iPad "A" but with the Supervision profile.
Hope this clarifies things!
~Joe
I see where your going with that. I dont have any way to reproduce this scenario in my environment, but I will take your word for it that this works. I have only ever plugged in an unsupervised device to configurator and gone through the setup, which always wipes the device. If your saying theres a way around that you should give that a shot OP.

I have an iphone and an ipad (which are connected by the same apple id) i broke the phone and sold it but i didnt get to factory reset it because it was broken, is there any way for me to wipe my iphone from my ipad?

i have an iphone and an ipad (which are connected by the same apple id) i broke the phone and sold it but i didnt get to factory reset it because it was broken, is there any way for me to wipe my iphone from my ipad?

Try this:
Open the "Find my iPhone" app on your iPad, fill in your AppleID and password at the start up screen, and you should see a list of all your devices and their current location, if connected to a Wi-Fi or mobile data network. Devices not connected will be shown as "offline". But you can still trap on the icon and hit "erase iPhone" in the right hand window.
If your iPhone is not listed, you did not activate this feature during the setup of the phone and it can't be erased remotely.
If the phone is listed, even as offline, tap on "erase" to send the erase command. The next time your device will be connected to any kind of network, the content will be erased.

App store icon gone missing/Web Content Filter - Apple Configurator

I am using Apple Configurator to manage the iPads at my school. I changed the settings on my school's profile, within Apple Configurator, so that the App store was not available. The App store icon disappeared and all was good. I decided to change the settings back, to allow the App store, saved the settings and refreshed a group of iPads. The App store icon is still missing and it doesn't appear that my new settings have been applied. I quit Configurator and tried again, but no success. I am running Configurator 1.5 and the ipads are running iOS 7.1.
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How do I reset ipad in apple configurator

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Just guessing it sounds like you have used configurator on this iPad before it stopped showing in Prepare. So most likely you have supervised this iPad, and now it will only show up in the Supervise tab.
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During one of my school organization's monthly iPad car updates, using Apple Configurator, a number of them kick back this error message.
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I am having this same issue as well and I cannot find anything on the internet in regards to this issue besides this one post. I have tried restoring the iPad many different ways including a factory reset. I have made sure it is connected to the correct iTunes and I still get this error. Has anyone else had better luck with this problem? Or has anyone had this problem and had to go to apple to get it fixed? Thank you for all your help a head of time.
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Apple Configurator still broken in 1.4.2 for me

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