Apple Configurator unable to redeem codes

I have a cart of 30 iPads, 25 of which recieved the paid app Visual Poetry as expected. Five can not get the app though the AC program shows 5 codes remaining. I have unsupervised and renamed the ipads. I have restarted AC and the Mac. I don't understand why AC shows 5 licenses available and also shows "This code has been redeemed."

I am having this same issue as well and I cannot find anything on the internet in regards to this issue besides this one post. I have tried restoring the iPad many different ways including a factory reset. I have made sure it is connected to the correct iTunes and I still get this error. Has anyone else had better luck with this problem? Or has anyone had this problem and had to go to apple to get it fixed? Thank you for all your help a head of time.
Regards,
Zah

Similar Messages

  • Unable to redeem code error in configurator

    When installing an app purchased through the VPP onto an iPad using configurator it came up completed with error and unable to redeem code. I downloaded the spreadsheet again and reinstalled the app but it's now saying I have no codes left even though it is not installed on any device.

    Yeah, that's what I would try next... unsupervising and re-supervising. Note that if you have any existing data on your supervised iPad it will be wiped when you unsupervise it so back it up.
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    ~Joe
    ---a post I did on a previous thread---
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    It will say that "This Apple ID will be used to redeem VPP codes…" It is NOT the Apple ID used to purchase the VPP codes… The VPP codes can be redeemed by any Apple ID.
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    while transferring a digital copy to itunes disc was ejected and transfer was cancelled now i am unable to redeem code again. any ideas how to resolve ?

    You welcome

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    hope this helps...per Apple support doc
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