Apple Configurator VPP Australia

Hello,
I am using Apple Configurator to install free apps to 38 iPads for use in a primary school in Australia. The VPP is not available in Australia (as of writing), and I wish to distribute apps that we purchase to the iPads. Can Apple Configurator be used to do that? If not, what is the recommended approach? If just some of the iPads were to access the iTunes account to purchase apps outside of using the Configurator program, would the paid apps remain on the iPads when reconnected to the MacBook originally used to install free apps to the iPad?
Education dollars are hard to come by, but in the interim, I will just have to spend the money to download onto each iPad and install the apps required.
Any help with this Apple Configurator program, VPP, and paid apps install appreciated.
Many Thanks,
Richard

The database in which Apple Configurator records the use of redemption codes is your only record of the valid use of those codes. Be sure to maintain a backup of the Mac on which you use Apple Configurator.
If you lose the Apple Configurator database, your users will retain rights to use the apps already installed on devices, and you can reimport any spreadsheets to install additional apps on devices using unredeemed codes. But if an app is deleted from a device after you lose the database, Apple Configurator will be unable to determine the device’s rights to that app, and you will need to redeem another code in order to reinstall the app.
http://support.apple.com/kb/HT5188

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HT5194 Apple Configurator, VPP code and Hardware failure

We use VPP for many iPads, but the likely hood of one of those being damaged/stolen/lost is high (devices imaged and deployed to multiple, and changing users) and we don't want to loose a VPP code each time one of our devices needs to be replaced due to damage, lost or stolen. Can Apple Configurator handle this situation w/o buying a new VPP code each time a new iPad is brought into the environment? I have read that backing up the configurator database should handle the issue if the MAC managing the devices and running the configurator goes down and needs to be replaced, but what about the actual devices themselves?
Thanks.

Hi cdgoodlett,
Your questions address a feature that many of us want Apple to support...the ability to recover and/or redistribute VPP codes, which is so important especially in schools. However, the process you are asking for is currently unsupported by Apple and most MDM providers. Currently the only way to recover VPP codes is to remove the app from Supervised iPad(s) using Apple Configurator. If you don't have the iPad, you can't recover the VPP code(s). So yes (unfortunately) if the iOS devices is lost/stolen/broken then the VPP redemption codes are lost.
If you were in a situation where a large number of devices were stolen all at once (like a whole cart or multiple carts), you may be able to call Apple Store support for Education at 1-800-800-2775 and explain the situation. I have heard of circumstances where VPP codes have been returned/recovered but that is a rare circumstance.
I know its not the answer you wanted to hear, but I hope this answers your question.
~Joe

Apple Configurator, VPP Codes, Import

We tried to import a VPP code spreadsheet but when it came in it had some text that weren't codes.
It was suppose to have 20 codes and now it is showing 21.
One of the codes says https://buy.itunes.apple.com/.........
When I looked in the spreadsheet there was text in there that someone must have typed in.
Is there a way to clear the codes that were imported to Apple Configurator and redo the import after clearing out the text in the spreadsheet.
Any help would be appreciated. Thanks!

We tried to import a VPP code spreadsheet but when it came in it had some text that weren't codes.
It was suppose to have 20 codes and now it is showing 21.
One of the codes says https://buy.itunes.apple.com/.........
When I looked in the spreadsheet there was text in there that someone must have typed in.
Is there a way to clear the codes that were imported to Apple Configurator and redo the import after clearing out the text in the spreadsheet.
Any help would be appreciated. Thanks!

Apple Configurator VPP "app not authorized" error

Hi, I’m new to using Apple Configurator and VPP licensing for setting up iPads for our business. In a nut shell I had several free apps and a couple VPP apps imported and deployed to several iPads with no problems. Everything seemed to be working great until I went to import some additional apps from my iTunes folder and accidently re-imported the entire folder. Once the entire folder was import “overriding all the existing apps and VPP apps” I could no longer re-deploy any of the VPP apps to the iPads –I am getting an “app not authorized” error for only the VPP apps. I then tried to remove and re-import all the apps, re-import the VPP licenses, check-in and check-out the iPads, deleted and re-downloaded apps under iTunes, etc. (just about every troubleshooting combination) with no luck.
Any ideas would be appreciated! Thanks in advance!

The database in which Apple Configurator records the use of redemption codes is your only record of the valid use of those codes. Be sure to maintain a backup of the Mac on which you use Apple Configurator.
If you lose the Apple Configurator database, your users will retain rights to use the apps already installed on devices, and you can reimport any spreadsheets to install additional apps on devices using unredeemed codes. But if an app is deleted from a device after you lose the database, Apple Configurator will be unable to determine the device’s rights to that app, and you will need to redeem another code in order to reinstall the app.
http://support.apple.com/kb/HT5188

I have set up our school ipads to be supervised by Apple Configurator and am using VPP to buy apps. I now find the supervised ipads do not allow the pupils to download photos or movies etc. Any suggestions would be great please.

I have set up our school ipads to be supervised by Apple Configurator and am using VPP to buy apps. I did this initially as our school internet connection was stopping us from being able to update the IOS and our County was offering a managed system, Lightspeed, which took control of every device in school which proved very expensive. I now find the supervised ipads do not allow the pupils to download photos or movies etc. As we frequently use the ipads as cameras this is causing us a problem. We have a school imac that I use to keep the devices updated with Apple Configurator (not connected to our network), and this doesn't seem to offer any solution to download them either. I was told there was a setting in Apple Configurator to allow other computers to download from supervised devices, but I can't see it anywhere. I am very new to this so any advice or help would be greatly appreciated please.

I assume you are wanting to take the photos and movies off the iPads?
Connect the iPad to a Apple computer. Open "Image Capture". Any photos or video can me imported to the desktop or other location on your computer.
I had this same problem last year and as we have no wifi I asked lots of people at Apple what I could do - no one provided this answer (a little unbelievable!). If you have wifi using something like dropbox would be an easier solution.
Hope this helps

HT5188 iTunes/ VPP /Apple Configurator

I previously used iTunes to redeem and install apps purchased through the VPP for Education and would like to start using Apple Configurator with these iPads. How can I get Apple Configurator to accept the redemption codes already used by iTunes?

Go to your VPP account and download the spreadsheets for these apps and see how many codes are unredeemed. If they are all redeemed through various individual itunes accounts you are probably out of luck. If there a unredeemed codes left you can use these with Configurator.

Will Apple configurator work when Ipads already have paid apps on them via VPP redemption code

HI - we have 60 ipads under our care, and until very recently we bought apps using the VPP redemption code method, and loaded them on manually - there was something in the Ts&Cs which allowed you to load a code onto one ipad, then as long as you had enough codes, you could auto install apps on multiple ipads using the same apple id. We have a master backup on the icloud.
We have now got a Mac and I was looking into using Apple Configurator, but I'm not sure how that will work with existing paid apps already on the ipads. Can anyone give me some pointers?

Wait unti the app is done downloading in your iTunes. Then go back to your VPP account and down load the spreadsheet again and upload into configurator. The process is a pain, but the only way it works for you to get all of your codes into configurator.

Apple Configurator won't install a purchased VPP app

I'm trying to install Puffin Browser on 20 iPads through a sync cart using Apple Configurator. I purchased it through VPP and imported it in ok, but when I go to add the apps, the check mark is grayed out (see pic below).
Help!!!

Hi joemoorhead,
Thanks for using Apple Support Communities. This article has instructions for downloading your previous purchases on Apple TV:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
If you've purchased it and still can't get it to download, I would also report the issue to the iTunes Store:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Cheers,
- Ari

Apple configurator and paid apps without VPP codes?

Is it possible to use the Apple Configurator to install paid apps by using Gifted apps?
We cant use VPP as it is not available outside the US and iTunes support suggested the following:
"Create separate accounts for each Apple ID, and there should be one designated "Purchasing account", which can purchase all of the necessary apps as gifts, and then the redemption codes can be sent to the correct Apple IDs"
Does anyone have other workarounds for this situation in case this is not possible?
Thanks.

Hi Lesli,
You could use an MDM solution like Meraki Systems Manager (free) http://www.meraki.com/products/systems-manager/ . Purchase VPP codes for your 1:1 teachers. Add the VPP codes to Meraki and distribute to teachers. That way the teachers wouldn't have to tie back to the AC computer. Meraki (and other MDMs) can do things wirelessly.
You could also email VPP codes to the teachers and have them redeem the codes with their own Apple IDs.
But to answer your question, yes you should create a separate VPP order for carts vs your 1:1 teachers.
Hope this helps!
~Joe

Apple Configurator - can we move VPP license?

We purchase using VPP for 73 iPads. Importing the 73 licenses went OK but we need to move 33 to another Mac that will control the 33 iPads. Is there a way to do this?
Basicallly we initially set up the 73 iPads on one Mac. Everything went well and all iPads are working as they should. Now that everything is set up we wanted to move 33 to a Bretford cart that can house the 33. Apple Configurator was installed on the 2nd Mac, all apps imported via iTunes (Mac is authorized) but we can't import the VPP licenses that were originally installed on the 1st Mac.
Any way to move them?

http://support.apple.com/kb/HT5188
"For supervised devices, if you use Apple Configurator to remove an app from a device, Apple Configurator marks the corresponding redemption code as available. It can be reassigned to a different device supervised by this copy of Apple Configurator for this Mac only. It is not available for redemption by other Macs or iOS devices"
You may be able get a workaround via apple enterprise support.

Vpp Transfert to apple configurator.

I have 20 ipads and 21 vpp code.
When i am importing app to apple configurator, I have exclamation point in the front of apps. And the 21 code is in. but we can't select the apps for installation.
to the ipads. ?????

Hi leboss,
Thanks for using Apple Support Communities!
You might find the information in this article helpful:
Apple Configurator: Using Volume Purchase Program (VPP) Redemption Codes
http://support.apple.com/kb/ht5188
In the past, I've overlooked this particular step, which is also mentioned in the "Apps and documents" section of Apple Configurator Help:
Authorize iTunes
If the Mac using Apple Configurator isn’t authorized in iTunes, open iTunes and choose Store > Authorize This Computer.
Cheers,
-Jeremy

Trouble w/ VPP in Apple Configurator

Hi all - hope you had a great Thanksgiving! I am working a small (80 device) iPad rollout at Ovid-Elsie Area Schools in Michigan and although it seems to be working perfectly for us otherwise, I am experiencing some issues with Apple Configurator when it is working with VPP redemtion codes.
used an initial Apple ID to download and add free apps into Apple Configurator. This worked perfectly and I had no issues with adding these apps to the devices to be managed, which involves putting check marks next to all apps before pressing Prepare.
Using a second (program manager) Apple ID I purchased 2 apps (40/ea) through volume.itunes.apple.com/us.store on the same Mac Mini that runs Apple Configurator.
Using the Apple ID initially used to purchase free apps (not the ID of the VPP program manager used to purchase apps through the volume purchase site) I took the first redemption code in my downloaded spreadsheet to purchase one of the apps in iTunes. That spreadsheet went in the trash and I re-downloaded the spreadsheet, added the app to Apple Configurator (trying both the + button in the app panel and the dragging app from iTunes methods) and imported the new spreadsheet into Apple Configurator for the first time.
When the import was all take care of, the paid apps showed in the app dock along with the free apps and also displayed the number of redemption codes remaining. HOWEVER, the two rows for just the two paid apps appeared dim (grayed out) and were inactive. Meaning I was unable to select that app to be included in the Preparation of devices.
I also made sure that the Mac Mini used throughout this process was an authorized iTunes Store computer for the initial, non-VPP Apple ID. I did not select the devices to be supervised because after having so much trouble & running short on time, I wanted to be able to install the apps manually as a plan B. (which I wasn’t able to do either….) Note: I am working with Mountain Lion & iPad 6.0 software. We are using an Ergotron cart to sync with Apple Configurator.
Any thoughts? I have two elementary schools dying to use these apps immediately so any help would be greatly appreciated….
Thanks again everyone,
Kali
<Email Edited By Host>

Hi,
You can only enter one code per iTunes account for the same app. So if you were not to use Configurator, you would enter one code into iTunes and sync the all the iPads to that iTunes account manually keeping track of your codes for any audit purposes. You could create a backup and restore to each of the iPads. I use encrypted backup. I have only used Configurator at this time to update iOS, it works very well for that and cuts down on update time greatly. I am leery of configurator with VPP because of all of the issues posted. I would have used VPP/Configurator exactly as you had stated.
I thought from your post you were able to get all of your apps loaded except for the two that were greyed out. I was curious if you would be able to go into the App store on the one iPad that did not get the two apps because they were grayed out and sign in to the apple ID where those two apps resided ( the iTunes account you used for Configurator) and download them. I am not sure if once you associate an iTunes account to Configurator if that marks the paid apps in itunes so they can not be used. I think that it would not.
I would also call the Apple Store support for Education. They may be able to help and or they will know your area rep.
Good luck, Please post your outcome, I am sure there are many who would benefit.

HT200046 How do I delete VPP codes from Apple Configurator 1.4?

I have updated Apple Configurator to 1.4, and have "null" VPP codes. I have imported new codes from VPP, but can't delete the "null" codes. I believe the null codes are interferring with the new codes.

Hi adrienne_d,
This is a known issue (the "null" VPP codes). There's another thread addressing this:
https://discussions.apple.com/thread/5498949?start=15&tstart=30
Hope this helps point you in the right direction.
~Joe

VPP and Apple Configurator

We started our iPad deployment with just a few iPads. We bought some VPP and use them to install apps on a few devices. Now we have added to the group of iPads to make it a cart of 20. We are going to start using configurator to setup and manage them. Is it possible to take the codes we have used on the first iPads and move them over to Apple Configurator so we can deploy the apps that way?

My understanding is you need to have deployed in supervisor mode on the ipad to get the code back. You may want to talk to your apple salesperson to discuss alternative ways of getting the codes back.
These pages will not answer your question.
Excellent guide. See announcment post -- https://discussions.apple.com/thread/4256735?tstart=0
https://docs.google.com/document/d/1SMBgyzONxcx6_FswgkW9XYLpA4oCt_2y1uw9ceMZ9F4/ edit?pli=1
good tips for initial deployment:
https://discussions.apple.com/message/18942350#18942350
https://discussions.apple.com/thread/3804209?tstart=0

HT5487 Apple configurator using VPP

Hi,
Sorry if this is in the wrong section, there was no section to do with Apple Configurator or VPP at all.
I know that Apple Configurator was bought by Apple so I'm pretty sure it is ok to ask for support through this.
I have 1 dilema at the moment,
I have purchased 4 licenses for 3 different apps (4 of each to go to 4 devices).
And to import that list of codes that is on a spread sheet, in to Configurator, you must click on the 0 number, on the app in the app list, import the file, there ya go.
However... in order to get that app on your app list, you'd need to actually have downloaded the app on to the macbook.
So here is the question,
Doesn't that mean you'd need to download an extra of every single app, to put it on your macbook, which you'll never use, for the simple purpose of being able to deploy it to other devices?
I hope this has been clear, ill reply to any reponse this topic may get, as soon as possible, as long as it sends me an email to tell me someone replied.
Thank you in advance for any and all help.
Conor

hope this helps...per Apple support doc
"If you do not already have a copy of the app on your computer, use the first redemption code in your spreadsheet to purchase it in iTunes. After using this code, re-download the spreadsheet and import it into Apple Configurator again. This allows Apple Configurator to automatically reassign this code to one of your devices."
http://support.apple.com/kb/ht5188
I have not yet tried this but I have been told by Apple engineers that it works...

Apple Configurator VPP Australia

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