Apple configurator will not import redemption codes

Apple configurator is not importing codes for several of the apps that we have already purchased. The only thing I can tell with this specific example is the name of the application has changed since original purchase. The name of the application is currently KidCalc 7-in-1 Math Fun (Including Valentine's
Day, Easter and Birthday Party Themes).
In another instance I get the same message for an application that is named EXACTLY as it should be. Is anyone else experiencing problems with importing their VVP codes? Our school can't affort to rebuy these apps.

There's more info under the iPhone discussion - same problem.
https://discussions.apple.com/message/19736652#19736652

Similar Messages

Apple Configurator: How to delete redemption codes?

I'm using Apple Configurator to manage about 200 iPads. For various staffing reasons, I'm using Apple Config on one Macbook to manage half the devices, and Apple Config on another Macbook to manage the other half.
Everything was working well, but then I inadvertently uploaded some VPP redemption codes to Macbook#2 that had already been redeemed using Macbook#1.
This shouldn't be a problem, as I have the same number of redemption codes as devices. However, Macbook#2 won't simply skip over the redemption codes that are coming back as already redeemed. It just refuses to install the app on the iPads, even though there are several valid redemption codes in the database.
If I could delete the already-redeemed codes from Macbook#2, I think the problem would be resolved, but I'm not sure how to do that. (I don't want to delete ALL the codes, as I used Macbook#2 to set up several iPads successfully before encountering the problem. Also, these iPads are already in use, so it would be a huge pain to pull them back, reclaim the codes and then re-set them up.)
Is there any way to do this, other than messing with the sqlite database (I'm afraid I'll really screw things up if I try that).
Thanks.

You may want to ask your question here
https://discussions.apple.com/community/ipad/ipad_in_business_and_education
the folks there work with the Configurator all the time.

Apple Configurator will not restore my WiFi settings

We have 120 iPads 1's running iOS 5.1.1, I created an backup from an iPad whos Wifi setting are pre-configured and working.
I then take a backup of that iPad and attempt to restore it to several others. The Wifi setting will not carry over to the other devices.
please help....

What I've done is create an enrolment wireless LAN
Create a profile for the enrolment wireless in apple configurator with auto join on
Along with auto device enrol and trust certificate just the bare minimum to enable enrolment
As you'd normally want to do most configuration from your mdm
In the mdm I've configured profiles for the wireless I want the device to connect to and enable auto join eg staff
And any other profiles required for the user, mail, VPN, ldap etc
Use apple configurator to prepair the device and get in enrolled
Once it's enrolled it will have whatever profiles you've configured in the mdm for the device
Turn off the enrolment wireless LAN and the device auto joins whatever wireless you've configured in profile manager
If you turn the enrolment wireless back on it won't auto join the enrolment wireless unless the wireless you've configured in profile manager and pushed to the device is off or it can't connect for some reason
If any wifi changes are nessesary turn your enrolment wifi back on and push out whatever you need
Having the enrolment wireless give you a sort of back door into he device when needed

WILL NOT TAKE REDEMPTION CODE IT WILL TAKE THE NUMBERS BUT NOT LETTERS WHEN I TYPE IT IN

IWhen i type in my redemption code it will not type the letters only the numbers

Most likely you are trying to enter a redemption code into a serial number entry. Redemption codes are normally used for acquiring the serial number that you would enter.
Redemption Code Help
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

Apple Configurator will not update

Apple Configurator was downloaded by different user and now i am unable to update. I'm thinking i should delete the app and reinstall on my mac book pro but, I dont want to lose the image files that already exist.. Can anyone give me some advise?

Deleting the app won't cause its files to be deleted. Back up all data before making any changes.

Recover redemption codes/Apple configurator could not open your library

Hi,
I closed Apple Configurator down when a couple of iPads weren't responding and not unsupervising as they were supposed to. When I started it back up it said "Apple Configurator could not open your library. The file couldn't be opened.' I've tried restarting, updating, and searching google for a fix.
I did come across this: Re: Apple Configurator 1.2 "The file couldn't be opened", but when I went to search for ~/Library/Containers/com.apple.configurator, it turned out that the directory doesn't even exist.
I don't have Time Machine enabled on this macbook, and we have a number of redemption codes at risk of being lost here as everything is saved in that configuration.
Alternatively could someone please advise if/how it's possible to use the redemption codes we had purchased again - if we were to start again with a brand new installation of AC?
I would greatly appreciate some support with this issue.
Many thanks,
Martin

This has happened to me a few times and in each instance it has been solved by going to the computer and toggling sharing on and off. If this alone doesn't solve your problem try rebooting the computer and then the ATV.
The error message, suggesting that you make sure your computer and ATV are on the same network isn't likely to be helpful, especially if your ATV and computer are both connected via Ethernet. Most likely your ATV just isn't able to get a share connection from the computer and the above should solve that problem.

Any Idea when Apple will email the redemption code for Mountain Lion?

Any Idea when Apple will email the redemption code for Mountain Lion? I got a code but it said it was invalid on the app store. When will this issue be solved? Kind of getting impatient, given I dropped 2k over their product...

Any Idea when Apple will email the redemption code for Mountain Lion? I got a code but it said it was invalid on the app store. When will this issue be solved? Kind of getting impatient, given I dropped 2k over their product...

I have old MacBook running OS 10.6.8 I was told in Apple Genius Bar that I need a code from apple support to upgrade to 10.7.   Apple support will not help because I am have their support plan. Can some one help?

I have old MacBook running OS 10.6.8 I was told in Apple Genius Bar that I need a code from apple support to upgrade to 10.7.   Apple support will not help because I am have their support plan. Can some one help?

hi Samberl
thanks a lot for the fast reply.
I was dragging folders from main folders on the laptop-desktop onto the external drive icon - to copy them across....
Your suggestion sounds very promising - I didn't know about 'cloning'.
Yes the idea is to backup the laptop -    I thought I would just move it all now, new - and then keep saving/dragging physically   across to the new drive myself each day or two...
Would this be the sizeof the internal hard drive = c.500 gb ?   =   under the HD icon on desktop is written :
" 499.76gb , 311.5 gb free "
I can erase and start agin on the new external drive - so this plan is to make two partititions, rather than the one at present, and make one of them 500 gb ?
I have found CCC [carbon copy cloner] googling - looks good.
When CCC site says it backs up the hard drive - would this mean all my files [over 100 gb] that are mostly in folders on the desktop, plus the others in itunes, iphotos etc found in the HD icon, would all copy across successfully [wherever they are in the computer ] ?
thanks again, hope you can clarify these things and then I will go for it.
It would be great and amazing if this 'lack of permission' message doesn't show up in the process of doing this ccc transfer - hopeful!
Julie

My apple account will not accept my security code

HI my apple account will not accept my security number for my registered debit card. I have tried to get into apple support but it says i need to have the latest safari or chrome but cannot check for updates as iit will not give me access.

You may want to contact iTune Support
https://ssl.apple.com/emea/support/itunes/contact.html

ITunes 10 Will not Import CDs

I just discovered that iTunes 10 will not import audio CDs. Once you insert the CD and iTunes launches, the CD disappears from the desktop. It is not there in the finder window nor in the iTunes window. This occured on all three Macs I tried it on and occurred with about four different audio CDs.
Apple Technical Support people duplicated the problem on their Macs and have referred this to engineering. If you plan on importing audio CDs in the near future I suggest not installing iTunes 10 now.
Jay

Jay Kappmeier wrote:
I just discovered that iTunes 10 will not import audio CDs. Once you insert the CD and iTunes launches, the CD disappears from the desktop.
Could you please check if your problem disappear when configuring your
iTunes so as to avoid automatic search of track names on the web:<pre> Preferences…
Automatically retrieve CD track names from Internet</pre>
<pre>--------
don't look for my Macs models in my signature, this would be uggly... and irrelevant
dan</pre>

My apple TV will not display anything although it [the TV] meets all of the requirements. It worked for about four or five days and than stopped yesterday, but when i brought it to the apple store, it connected fine to their tv. Any help or suggestion?

My apple TV will not display anything although it [the TV] meets all of the requirements. It worked for about four or five days and than stopped yesterday, but when i brought it to the apple store, it connected fine to their tv. Any help or suggestion?

mrdctaylor wrote:
Since I updated to the latest/greatest version of the software I can no longer put my Apple TV to sleep by holding down the middle button.
Thanks!
Apple have changed this setting with the Apple TV Software Update 5.1:
About Apple TV (2nd and 3rd generation) software updates
Feature
Summary
Shared Photo Streams
Accept invitations for Shared Photo Streams, browse photos and comments, and receive notifications of new content.
AirPlay
Send audio content from Apple TV to AirPlay-enabled speakers and devices (including AirPort Express and other Apple TVs). Also includes the ability to require an onscreen code to use AirPlay with your Apple TV.
iTunes account switching
Save multiple iTunes accounts and switch quickly between them.
Trailers
Search movie trailers. In the United States, see show times for local theaters.
Screen savers
New Cascade, Shrinking Tiles, and Sliding Panels screen savers.
Main menu
Reorder icons on the second page by holding down the select button on the remote.
Subtitles
SDH support for the deaf and hard-of-hearing as well as improvements to viewing and selecting subtitles.
Network configuration
Support for setting up advanced network options using configuration profiles. Seehttp://support.apple.com/kb/HT5437 for more information.
Stability and performance
Includes general performance and stability improvements.
If you don't like this, you can leave feedback here: Apple Feedback

Im running windows 7 64 bit. installed itunes 10.5.4.1 and now cds will not import or play. If i have the cd in the drive and then open itunes it will importor play but after removed the next disc will not read. the system has passed the cd/dvd test.

Cd import/play problem. Downloaded itunes 10.5.. Cd will play and import when disc is present when itunes is opened. If itunes is open cd will not import or play. Itunes passed the cd/dvd test.
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601) Dell Inc. Studio XPS 8100 iTunes 10.5.1.42 QuickTime not available FairPlay 1.13.36 Apple Application Support 2.1.5 iPod Updater Library 10.0d2 CD Driver 2.2.2.0 CD Driver DLL 2.1.3.0 Apple Mobile Device 4.0.0.97 Apple Mobile Device Driver 1.57.0.0 Bonjour 3.0.0.10 (333.10) Gracenote SDK 1.9.5.502 Gracenote MusicID 1.9.5.115 Gracenote Submit 1.9.5.143 Gracenote DSP 1.9.5.45 iTunes Serial Number 003AABF40351C940 Current user is an administrator. The current local date and time is 2011-12-01 17:19:39. iTunes is not running in safe mode. WebKit accelerated compositing is enabled. HDCP is supported. Core Media is supported. Video Display Information ATI Technologies Inc., ATI Radeon HD 5700 Series **** External Plug-ins Information **** No external plug-ins installed. iPodService 10.5.1.42 (x64) is currently running. iTunesHelper 10.5.1.42 is currently running. Apple Mobile Device service 3.3.0.0 is currently running. **** CD/DVD Drive Tests **** LowerFilters: PxHlpa64 (2.0.0.0), UpperFilters: GEARAspiWDM (2.2.2.0), D: HL-DT-ST DVD+-RW GH50N, Rev B103 Audio CD in drive. Found 16 songs on CD, playing time 72:03 on Audio CD. Track 1, start time 00:02:00 Track 2, start time 04:58:07 Track 3, start time 11:45:30 Track 4, start time 16:27:57 Track 5, start time 21:35:15 Track 6, start time 27:59:00 Track 7, start time 31:22:40 Track 8, start time 36:52:12 Track 9, start time 40:32:40 Track 10, start time 44:19:40 Track 11, start time 48:30:60 Track 12, start time 51:37:72 Track 13, start time 56:13:50 Track 14, start time 58:24:10 Track 15, start time 63:10:50 Track 16, start time 68:05:00 Audio CD reading succeeded. Get drive speed succeeded. The drive CDR speeds are: 4 8 16 24 32 40 48. The drive CDRW speeds are: 4. The drive DVDR speeds are: 4. The drive DVDRW speeds are: 4. Writing CD text is turned on in the preferences. If you’re having problems burning CDs, try turning this preference off
I ve tried completely removing itunes and reinstalling. also unchecked autocorrect and find art and track names which did not work as well. Any ideas of how to fix this?

Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601) Dell Inc. Studio XPS 8100 iTunes 10.5.1.42 QuickTime not available FairPlay 1.13.36 Apple Application Support 2.1.5 iPod Updater Library 10.0d2 CD Driver 2.2.2.0 CD Driver DLL 2.1.3.0 Apple Mobile Device 4.0.0.97 Apple Mobile Device Driver 1.57.0.0 Bonjour 3.0.0.10 (333.10) Gracenote SDK 1.9.5.502 Gracenote MusicID 1.9.5.115 Gracenote Submit 1.9.5.143 Gracenote DSP 1.9.5.45 iTunes Serial Number 001CA97403888A88 Current user is not an administrator. The current local date and time is 2011-12-03 16:12:39. iTunes is not running in safe mode. WebKit accelerated compositing is enabled. HDCP is supported. Core Media is supported. Video Display Information ATI Technologies Inc., ATI Radeon HD 5700 Series **** External Plug-ins Information **** No external plug-ins installed. iPodService 10.5.1.42 (x64) is currently running. iTunesHelper 10.5.1.42 is currently running. Apple Mobile Device service 3.3.0.0 is currently running. **** CD/DVD Drive Tests **** LowerFilters: PxHlpa64 (2.0.0.0), UpperFilters: GEARAspiWDM (2.2.2.0), D: HL-DT-ST DVD+-RW GH50N, Rev B103 Audio CD in drive. Found 19 songs on CD, playing time 68:17 on CDROM-XA media. Track 1, start time 00:02:00 Track 2, start time 02:36:15 Track 3, start time 05:52:55 Track 4, start time 08:48:37 Track 5, start time 11:50:00 Track 6, start time 16:08:30 Track 7, start time 19:21:52 Track 8, start time 23:31:17 Track 9, start time 28:27:45 Track 10, start time 32:05:00 Track 11, start time 35:40:32 Track 12, start time 39:10:30 Track 13, start time 43:50:25 Track 14, start time 47:11:10 Track 15, start time 50:32:47 Track 16, start time 56:31:25 Track 17, start time 60:03:10 Track 18, start time 62:37:37 Track 19, start time 64:55:62 Audio CD reading succeeded. Get drive speed succeeded. The drive CDR speeds are: 4 8 16 24 32 40 48. The drive CDRW speeds are: 4. The drive DVDR speeds are: 4. The drive DVDRW speeds are: 4. Writing CD text is turned on in the preferences. If you’re having problems burning CDs, try turning this preference off. Just turned pc on this is my test. Also dell has included a temp read in the dell support center. temp is 30 right now. Also listed was the max temp. in the pcs lifetime as 43.

One album will not import to authorized computer

I have a Macbook and an iMac. Both are set up to share, both are authorized in iTunes under the Apple ID I've had for years. I make all purchases on the Macbook. Then I copy them over to my iMac by selecting the Macbook under "Shared," choosing "Show: items not in my library," and importing those songs to the iMac. I copy all purchases onto the iMac so I can delete rarely-listened-to songs/albums from the Macbook when space gets low, which is often.
There is one album that the iMac will not let me import. For each song from that one album, I get an error saying there's a problem downloading it, because "You do not have enough access priviledges for this operation. Please check that the connection to the network is active and try again."
The crazy thing is, my network connection is just fine; albums I purchased minutes before and after this one copied over fine. It's just this specific album that will not import. The summary pane for each of the album's songs look the same as all my other files: purchased AAC audio files, same bit rate, same sample rate, shows my name and Apple ID as the purchaser, same directory location on my computer, all files have the .m4a extension, ... nothing at all seems strange or unusual about this album's files.
Does anyone have a clue why this is happening and how to fix it? In the past month, I've imported close to 12,000 songs. This is the only album this has ever happened with.
P.S. If anyone's curious which album won't transfer, it's Beck's Sea Change, purchased October 2nd, 2012. Oddly enough, I originally purchased this album (from iTunes) in 2008, but in 2009 iTunes began saying it couldn't locate the files. I didn't delete them — they just up and disappeared. That's never happened with anything else before or since, either. It's as if there's something wrong with the files of this particular digital album.

Hello welcome to apple discussions,
Itunes does tend to "Mess Up" sometimes when Importing/adding by folder. what you first need to do is try adding each file by going to File>Add FILE to library in iTunes.
If you do this and get no error message or anything but the one file you just tried to add does not show in iTUnes, its one or the other, Either the tags are corrupt or the song itself is corrupt. iTunes tends to be more "Picky" on windows then other windows based programs.
You can test the tag issue by searching google or yahoo for a program called "TidyMP3". Just pick one song that will not go into iTUnes, use Tidy MP3 to "Strip" the ID3 tag off this test song and then try to add it to iTUnes. If it goes in you now know the issue and can use this program to strip all tags off your "Problem" MP3s.
If it doesn't theres something wrong with the song itself. I covered a similar issue before where the person had the songs in iTUnes but it wouldn't play because the song was corrupt and they seemed to come accross great programs for fixing this so heres the link to that post, you can overlook it and follow the links they provide http://discussions.apple.com/message.jspa?messageID=2487497#2487497

Itunes won't add files or folders, also will not import

I have some songs on itunes, but now itunes won't add files or folders, also will not import at all.
I did an uninstall and reinstall but still does not work.
Can anyone help?
Lucille
Windows 2000

Ok. So its finally working again. Not sure why, but maybe my experience will help someone else.
All I can say is that I have been trying a relentless combination of mounting and mounting the drive, checking and unchecking the 'copy files to iTunes Library', running 'consolidate library', and everything in between. One of them finally kicked it back into action.
Nice Apple. 9.2.1 isn't buggy at all...that's sarcasm.

IPhoto 6.06 Will Not Import RAW CR2 files Taken Through an Uncoupled Lens

If I use adapters to couple my Canon 20D to a telescope (which is an electronically uncoupled lens and has no lens-related exif data), iPhoto freezes and will not import a RAW Canon CR2 file taken through any telescope. It imports such jpegs just fine, and Preview can open either. iPhoto, however, must be forced to quit under the Apple menu.
It doesn't matter where the RAW file is...in the camera, on the desktop, in a card reader, or on a CD.
This is an obvious bug in iPhoto.
Regards,
Don
MacBook Pro Mac OS X (10.4.9) 2G Core Duo; 1 G RAM

Do you have access to an Apple store, or a friend
with Aperture? It would be interesting to see if
Aperture has the same problem.
Not that it really matters, but a bug in both
iPhoto and Aperture is more likely to be fixed!
I don't know anybody who uses Aperture, and my nearest Apple Store is 120 miles away in Cincinnati.
I'm able to work around the problem since Canon's Digital Photo Professional, working with Canon's EOS Utilty, imports and processes these images just fine, as does Photoshop CS.
However, I miss the premise that iPhoto should be the central organizer and storage vessel for all of one's digital photos, making naming, finding, and backing them up a snap, even though a different program may be used for processsing them.
As an aside, Canon's download site warns that EOS Utility 1.1.1 will not work on Intel Macs; it does...with full functionality.
Thanks for your response.
Don

Apple configurator will not import redemption codes

Similar Messages

Maybe you are looking for