Apple Configurator won't open.

I am teacher using a class set of iPads for the first time. I had hoped to use Apple Configurator to sync iPads and manage everything.
When I first tried, I got the message during the Prepare stage that the Apple ID wasn't authorized. I authorized the MacBook Pro OSX I am using to use the Apple ID I wanted so that worked. Then, I got the error message during the Supervise stage that it cannot install app. I never figured out which one after some trial and error.
But, NOW Apple Configurator won't open - it says the file might be corrupted, truncated, or in an unexpected format. How can I totally get rid of a file and start again?
  I've tried moving to the trash, emptying the trash and then reinstalling. I've tried restarting my computer. I've tried using both of my iTunes accounts to get it from the App Store and every time I try to open it, the same error message comes up. Is there some temporary or other file that I need to get it out of in order to start new?
Thanks for your help.

You can try completely deleting your configurator data folder. This should reset the app to a clean state, but you will lose all device and user data.
For Configurator 1.2 or later, delete the folder ~/Library/Containers/com.apple.configurator
For Configurator 1.1 or previous, delete the folder ~/Library/Application Support/com.apple.configurator.

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