Apple Denied My Upgrade Request For Mountain Lion

Ok i'm a bit confused and have not heard back from anyone at apple but i recently bought a 13 inch macbook pro  in june and sent in my request for the upgrade, i got and email saying my request has been DENIED because
We are unable to process your request for OS X Mountain Lion because of the following:
Purchases must be through an authorized reseller
I bought the macbook pro from The Military Exchange ( AFFEES ) How are they not an authorized Reseller ?  I'm currently deployed and do not have access to any apple stores etc.
I'm just wondering if anyone else is in the same boat.

So I was able to go on shop.aafes.com and find some MBPs and indeed they included the "authorized reseller" logo.  I called 1-800-my-apple and was transfered about 5 times trying to determine if AAFES was an authorized reseller.
I was finally transfered to an apple care representative who told me that the "up to date" program doesn't have its own support, but he would be happy to assist me.  He was able to verify that AAFES is an authorized reseller and built me a case number that I could forward to you for your use in disputing your claim.
He said to include your claim number, my case number, and email [email protected], case number 334608008.
I am going to unhide my personal email address on my profile page, if the host edit this information out click on my username and email the address mentioned.  I will help you resolve this issue.

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