Apple disabled my account due a application that I did not order

I Emailed Apple regarding a DownLoad that I did not Authorize. Now they froze my account and I can not update Apps., that I already purchased, even my emails are being affected?.. Any help out there

You told Apple that your account was compromised and people were using it to purchase things you didn't authorize.
Why wouldn't they shut it down?
How else would they stop the unauthorized people from running up your bill by making purchases you didn't want?

Similar Messages

  • I am so angry - there has to be a misundering.  my Itunes was disabled as there was a charge that I did not authorize and I cannot find the phone

    I am so angry - there has to be a misunderstanding.  my Itunes was disabled as there was a charge that I did not authorize and I cannot find the phone number for security and the dingbat girl who I'm emailing send me a link that does not work.  And I am extremely frustrated.   Please help.  I need a phone # to contact security.

    Contact Apple Support here:
    ACCOUNT SECURITY CONTACT NUMBERS
    Cheers,
    GB

  • I got an Itunes card and when I loaded it itunes downloaded an album that I did not order; so my question is how did this happen and how do I find out how much this album costs cause I would like to get my money back.

    My wife got me an iTunes card today and as soon as I redeemed it a music album that I did not order downloaded and deducted the cost from my iTunes card. I did this happen and how can I get my money back? I do not listen to the type of music that was downloaded and feel like I was robbed in a way cause the only way things are suppose to download is if I click on them and enter my password. Please let me know if there is anything I can do and am I the only person this has happened to?
    Thank you

    Thank you Niel,
    My wife loaded her ITunes card right after I loaded mine and the album did not and still has not loaded onto her phone so we think it could be in my settings we are going to check into that but I did have money removed my account so thank you for the link to the form.

  • TS1424 I have charges that I did not order. How do I get them off?

    I am recieving charges on my credit card that I did not order.

    Hello Cookiemom40,
    I recommend you report this to our iTunes Store support directly.
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/ht1933
    All the best,
    Sterling

  • TS1702 How do I return an app, that I did not order or mistakenly ordered?

    How do I return an app, that I did not order or mistakenly ordered?

    You can try and get a refund...
    Contact iTunes Store Customer Service:
    Apple - Support - iTunes Store - Contact Us
    But it is stated that all Sales are Final...

  • On my Account are 2 Articles that I did not buy. They charged 85€. What can I do?

    I read trough my iTunes shopping List and was shocked that I was charged 85€ for purchsases that I did not do!
    What can I do?

    it was not broken due to drop..we charged it and afterwardse we saw that there was a crack..if we drop it i think it will not only have a one small line...but anyway the authorized resseller facilitated the reporting of the complain of our ipad2...i think they have it pictured and send it to the apple.com...apple.com replied that my case is approved and still under warranty...they send it to the Authorized apple repair center...
    I actually got a brand new ipad2...they replaced a new one..but they charged me for the FREIGHT for the reason that i did not buy it in their APPle store...that i bought it on Apple online...

  • I have been billed for an app that I did not order

    I have been billed for an app that I have not ordered. What do I do to get the money refunded please?

    Click here and ask the iTunes Store staff for a refund.
    (105211)

  • HT204088 I got billed for an app that I did not order

    I got billed for an app that I did not order

    Hi...
    Follow the instructions here > How to report an issue with an iTunes Store purchase

  • HT4009 i was charged for a purchase that i did not order follow up number is30861120 all I want is either my chips that i was charged for or the money put backm into ,my account it was a  mistake on ur part my account is good [bank] so please just put the

    i got a reply to my complaint there were no other purchases going through my bank account except for the one for 39.99 and  the 99.99  one i did do the 39.99 one but did not do the other one there is noone else in the house who touches my phone so please it was a mistake on ur part so please just put the charge for the 99.99 in my double down account because it was a mistake yesterday nothing else is wrong in my bank account except for that one thanl u wilma

    To Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • HT4009 My daughter downloaded zombie farm and purchased 100 brains - I was billed for the purchase but she never recieved the brains.  Three days later I was billed for another purchase of brains that she did not order or recieve - how do I get my account

    My daughter downloaded zombie farm and tried to purchase 100 brains - I was billed for the purchase but she never recieved the brains - three days later I was billed for a purchase of 100 brains again even thought no one made the purchase - how do I get a refund?

    If you did not receive the "merchandise" then a refund is due. Just click through the support link provided above, fill out the form at the end, clearly state the facts and state them again via reply email.
    Also prepare to send copies of the billings and provide the user name associated with Zombie Farm and Game Center (if applicable).
    All should work out, but if satisfaction is not received, file a claim with your credit card issuer.

  • HT3702 How  can we get help on apps that we did not order?

    We have been billed for apps that were not ordered.  Where is our contact point to discuss?

    The most immediate thing you need to do is to call your credit card company and report the unauthorized charges. Your card company can contact Apple if they need additional information.
    Next, log into your iTunes Store account and see if the purchases are reflected in the Purchase History. If they are, immediately change the password to your iTunes Store account, making sure it's not something easily guessed or looked up. Then go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report the issue to the iTunes Store. 
    If the charges are not reflected in the Purchase History, then it's most likely a fraudulent charge to your credit card directly rather than an unauthorized purchase through your iTunes Store account in which case it will be up to your bank to handle.
    Regards.

  • Articles that I did not order are billed but not provided

    I made purchases two times closely after another two days ago and while the first one led to the expecetd downloading of two music albums and a correct bill the other showed 12 articles of which I only ordered one - another album. All the other items seem to be strange photography apps such as some blahNightVision nonsense. I did not intent to order those and as I only looked for music the night it is impossible I did it by mistake (and 11 times without noticing...). More strangly while I never had the application downloads (which of course is fine but does not match the billing information) suddenly a Miley Cyrus song showed up in the things bought (and I did not want to get that...) but never showed on any billing information.
    Obviously there is a software error somewhere but the German Apple support does not even to look into technical matters but only keeps repeating that I cannot undo my buyings - well I never bought those apps, they not even showed up - tehy only are on the bill...
    Any experience with WRONG, NOT UNINTENTIONALY ORDERED items?

    Click here and ask the iTunes Store staff for a refund.
    (105211)

  • HT204074 I had a charge to my iTunes that I did not order, what do I do to correct it.  It was only 1.99 but I don't want it to happen again.

    I had a purchase show up that wasn't mine or something I ordered.

    http://www.apple.com/support/contact/

  • Is it possible to return a HP printer that I did not order from HP?

    Back story:
    Ordered an HP Officejet 6500 E709n wireless all-in-one from an online retailer. It wouldn't connect wirelessy and after trying to instal it 3 times the printer itself "locked up" and none of the buttons would work --including power. So, I called HP and they sent out a replacement. This printer wouldn't connect wirelessly so I figured must be my network issues and after 4 days of trying just gave up and connected via USB cable. Voila! The printer would print. However, after I printed one document and then didn't print anything for oh, say 10 minutes, the printer "locked up" and none of the buttoms would work. No scan, no copy, nada. So to print, I have to unplu and replug the printer. I give up. I'll go back to the old Epson. Called HP support where I am still on hold with someone overseas. She is telling me I can send one printer back but the one I ordered from the online retailer is their responsibility. I can't return it to the online retailer because it has been more than 15 days since I ordered it. (Thanks to HP service which told me to return it to them after receiving the replacement refurbished printer.)
    So, is there anyone at HP who will take this defective printer back? Or  am I stuck with a printer that won't work? ANyone have ideas for what to do with it?

    I'm a little confused..your profile says home made windows, yet you're working with iMovie?
    Anyway, if you can get a Mac to read your discs, try Streamclip to extract the video TS file. That also is dependent of whether the format of that camera creates a video ts file on disc.

  • I got charged on my credit card that I did not order.

    Order ID: MH86MZKD4L
    Receipt Date: 04/24/13
    Order Total: $1.99
    Billed To: Visa .... 7827
    Please give me credit back to me.

    This is a user forum. You are not talking to Apple. Contact iTunes store support.

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