Apple doesn't recognize password

Apple said it would send a link to reset pw and it has not twice. It won't recognize what i have used or the answers to my security question.
I have a PC and a 4s iPhone and Retina iPad
What to do.

Follow the steps here:
If you didn't receive your Apple ID verification or reset email - Apple Support
(Some you already did)

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I got a new iMac in Sept., and haven't been able to log in to my ichat account. When opening iChat and trying to change my account status to Available (or anything) a window pops up wanting me to put in my password, I do, and it says
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9:11 PM Monday; June 18, 2012
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