Apple Earpod volume down control not working

The play/pause button works great as well as the volume up, however the control doesn't respond when I press the volume down. The earpod has not been exposed to any water or the sort. Why is this happening?
Thanks.

Hello milkaballet,
This article provides troubleshooting suggestions and information that’ll resolve most issues with remote buttons on EarPods, like the one you’re running into when trying to reduce volume with your EarPods.
If the remote buttons don't work on your Apple EarPods - Apple Support
Cheers,
-Jason

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