Apple EarPods not working ("Gummy" holding wire to jack gone), Will Apple Replace Them?
I bought the EarPods separately from my iPhone on August 19, as the ones that came with it also broke the same way, at an apple store in Denver (where I live). They have warranty and everything, but will apple replace them under the warranty? If need more details on how they broke: the white, thick strip around the meeting point of the wire and headphone jack input came off, and first the left side stopped working then the right side.
If you have ruined two sets, I suspect it is the way you are treating them. From what you describe it sounds like undue strain is being put on the jack, like maybe you are unplugging them by pulling the wire instead of grasping the jack. Or maybe the phone is allowed to dangle from the cord.
At any rate, if they replace them, and only Apple will be the judge on this, you should pay attention to any possible undue strain you are putting one the cord.
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Apple Earpods - Not Working. Help?
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Would Apple trade my earpods for new ones?
- I still have my 1 year warrenty and it doesn't expire until December 25, 2013.If you have ruined two sets, I suspect it is the way you are treating them. From what you describe it sounds like undue strain is being put on the jack, like maybe you are unplugging them by pulling the wire instead of grasping the jack. Or maybe the phone is allowed to dangle from the cord.
At any rate, if they replace them, and only Apple will be the judge on this, you should pay attention to any possible undue strain you are putting one the cord. -
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When i listen to music with my headphones if i move or press the cable right above the jack voice control starts or when i move around the music stops or changes..the problem is mainly that the headphone commands start randomly when the cable moves or when i press the cable right above the jack.
CAN THEY BE FIXED OR SHOULD I BUY NEW ONES?If they're under warranty (same warranty as the iPhone) bring them to Apple for replacement.
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i hooked it up with hdmi cable - doubled checked all connections - connected power cord - set tv to HDMI input - the apple tv comes on and the apple logo shows up - after about 2 seconds signal is lost from the apple tv - the tv screen displays "no signal" - the power light on the apple tv remains on - i've reset and restarted but the same thing keeps happen - the logo shows up then disappears and all signal is lost to the tv
Thanks for that information!
I'm sure I will be calling AppleCare, but the problem is, they charge for the phone calls don't they? Because I don't have money to be spending to be on the phone with a support service.
In other things, it seemed like the only time my MacBook was working was when I had Snow Leopard without the 10.6.8 update download that was supposed to be done to prepare for OS X Lion.
When I look at the information of my HD it says that I have 10.6.8 but that was the install that it claimed to have failed and caused me to restart resulting in all of the repeated problems.
Also, because my computer is currently down, and I've lost all files how would that effect the use of my iPhone? Because if it doesn't get fixed by the time OS 5 is released, how would I be able to upgrade?! -
My Apple remote is not working with my MacBook. The Mac OS X 10.5 Help Knowledge Base says to go to Security > Systems > and Disable remote control infrared receiver. I don't have a systems button or box nor the checkbox to Disable remote control infrared receiver. And, my MacBook has an infrared receiver.
Hi Focus,
I have the same problem. When I update from TIger to Leopard the front row apple remote still working. But is been a long time the last time i used and now on 10.5.2 osx the apple remote not working as I imagine.
I read some answers that help me understand better the problem. My check box of "disable remote.."is unchecked and I saw a "pair" button and try to pair with my apple remote. The tips told me to HOLD "menu" and "next" buttons of apple remote to pair him with computer. And Works fine. So I try to push only Menu button (as I've done so many times on tiger) but still does not working. So I realize the command to "start front row from apple remote" now on Leopard 10.5.2 is MENU+NEXT buttons and does not anymore only menu button. For me works like this.
While I write this answer I try again push and hold only MENU button and after almost 2 or 3 seconds holding button appears on screen an virtual image of my apple remote signaling to replace the battery, may be now will be works only on push menu, but I need to change the battery first.
I hope help somebody. -
Why is my Apple ID not working after I've reset it? After I change it the password icon pops up and I type the new password in and it says it's wrong? What's happening
Perform a Reset... Try again...
Reset ( No Data will be Lost )
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
Wait for the Apple logo to Appear...
Usually takes about 15 - 20 Seconds... ( But can take Longer...)
Release the Buttons... -
apple tv not working - message NO SIGNAL for this plasma. Was working before. Major difference a download from itunes 4 g movie yesterday. I have tried rebooting the apple device more than once. Switched off all plugs,checked all plug positions. Can anybody help please? Australia. Maggie.APple tv oroblem
Good morning Winston.
thanks.
i eventually found a one-liner in THE APPLE MANUAL which fixed it.
i.e. Resetting the APPLE TV. The instruction was to use the silver small operating APPLE device,
HOLD DOWN THE MENU BUTTON AT THE SAME TIME AS THE BLACK DOWN BUTTON UNTIL THE WHITE LIGHT ON THE APPLE TV STARTED BLINKING RAPID WHICH IT DID. I then released the pressure ON THE BUTTONS and within a few moments, the TV screen cleared and it started working again.
The interesting part is that I had thought a reset of the APPLE TV may have taken place when it was unplugged. BUT NO IT DID NOT.
Also, there was much helpful comment in the forums but not this simple solution which I found ON the WEBSITE APPLE MANUAL.
HOPE THE ABOVE IS CLEAR ENOUGH TO HELP OTHERS. Maggie 3/1/2015 -
Apple tv not working just showing apple icon on tv screen
apple tv not working tv screen just showing the apple icon
Hi spirogro!
I have an article for you that can help you troubleshoot this issue with your Apple TV:
Apple TV: Basic troubleshooting
http://support.apple.com/kb/ht1551
If you can see a picture but Apple TV isn't responding
Note: If the Apple TV status light does not flash white when you press a remote button, the issue may be with the remote. In this case, go to the the "If the remote isn't working" section below.
Press and hold Menu on the Apple Remote to return to the Apple TV main menu.
Reset Apple TV by unplugging it from the power outlet, waiting about five seconds, then plugging it in again or by pressing and holding Menu and down / scroll on your Apple remote.
Power off your TV, wait five seconds, then power it back on.
Make sure your TV is functioning correctly. See the documentation that came with your TV for more information.
Take care, and thanks for visiting the Apple Support Communities.
-Braden -
I bought a new iphone in miami that does not work, how can i get it repaired by apple?
I live in Argentina. I bought a new iphone 3gs unlocked on January 20th, 2012, in Aventura Mall in Miami, Florida. I arrived in Buenos Aires last Saturday, 28th, turned it on, and it never worked. It shuts down, and freezes for long periods of time, strange things appear on the screen, basically, it DOES NOT WORK AT ALL.
I want to give it back, and get my money back, but there's no contact mail, or telephone I can call from Argentina. There are only 1-800 telephone numbers which I cannot use from here. Also, there is no official Apple Store or Repair Centre here in Buenos Aires.
I call to the Aventura Apple Store and a machine answers me, and does not re-direct my call to a repair centre or support centre.
I find no way to contact Apple regarding my problem. It seems I could only contact them if I lived in USA.
I can't believe I have bought an Apple product that does not work, and that I cannot claim to anybody. I have no way of asking for a replacement.
Thanks for your help.dologimenezzapiola wrote:
I call to the Aventura Apple Store and a machine answers me, and does not re-direct my call to a repair centre or support centre.
I find no way to contact Apple regarding my problem. It seems I could only contact them if I lived in USA.
This is the way of Apple all over the world, Their toll free telephone numbers for AppleCare support are all country specific. Apple does not provide an international support number anywhere.
http://support.apple.com/kb/HE57 -
Why is my Apple ID not working in iTunes or App Store on my iPhone? When I try to buy apps or music it asks for Apple ID so I enter my info and nothing happens. When I go to settings/iTunes App Store my Apple ID is not there. When I enter my ID and password it does not save or link to account. I do not have this problem with iPad ID is stored and can be used in App Store and iTunes. I have just upgraded to 5c and it's still a problem.
LeesaHeeley wrote:
When I go to settings/iTunes App Store my Apple ID is not there. When I enter my ID and password it does not save or link to account.
When fist setting up your new iphone you will be asked to log in with an apple id and password. If this did not happen you can then do as you suggested going to settings to itunes and app store and add your apple id login. This apple id login must have already been created for the iphone to accept it. If this apple id is already created but is not being accepted by your iphone you then should shut down your iphone and restart the device.
Good luck. -
Apple remote not working, is there a way to setup Apple TV without the remote
Apple remote not working, is there a way to setup Apple TV without the remote
Welcome to the Apple Community Sylvia.
There is no way to set up home sharing on the Apple TV without the original remote from Apple, you will need to purchase a new remote from the Apple Store. -
Why is my apple id not working in itunes store?
why is my apple id not working in itunes store?
When is it asking for it ?
If you are updating from iOS 7+ to 7.0.4 then did you have Find My iPod enabled on it ? If you did then it might be asking for the password for your account when you set that 'on'. -
My apple ID not working in Apple Store.
My apple ID not working in Apple Store, in iTunes work fine and with my iPhone work fine too but in my iMac only works in iTunes, App Store and iCloud say "Incorrect password or username", I reset my keychain with the same result. My OS is 10.7.4
In my iPhone I can acces to App Store, Itunes and iCloud but in my iMac only work in iTunes and online iCloud (icloud.com), the App Store and iCloud system say "Incorrect password or username" and never can loging.
My Apple ID its confirmed and I buy in iTunes perfect...
Please help, I have this problem for a long time...This is quite strange, as MAS is really the same store as iTS. It's the same account.
This issue has to be something else going on with your system, and not at the Store's end.
How about make a new user account for testing. And see what happens when you try to use your Apple ID through there. -
Apple TV not working with new softwear iOS 7, Apple TV not working with new softwear iOS 7
Since updated softwear on iPad to 7.0 Apple TV not working?
I had a similar issue, without the actual error message. If you can't get it running at all, you will be forced to do what I, and many others have done over the past 24 hours. You can restore your Apple TV to factory settings (you will then have to enter your ID, passwords, etc., to connect everything again--sigh--) by obtianing a Micro-USB cable (found one today at Best Buy for 5 bucks, available other places that sell electronics, etc.) disconnect your Apple TV, and connect it via the micro usb cable (which attaches in the back of the ATV) to your computer, plug the ATV power cord into the wall and open iTUnes. You can click the Apple TV on the left side of iTunes and click restore--it will not take too long on a decent internet connection, and it will automatically install the software update (you have no choice on this, BTW, you can't go back to the previous software, as Apple only supplies the new software online (sadly). Your ATV 3 should work and you can put it back to your TV and re-enter all your info and enjoy the new features. But if you are like me, you won't enjoy AirPlay, something seems to be wrong with that if you use an iPhone or iPad and have updated to IOS7--not sure which is the problem, or both, but be prepared for a little more frustration, but at least your ATV 3 will "work" mostly as it did before.
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Apple tv not working with panosonic TH-50PX75U old.
Apple tv not working with a 3-4 year old Panasonic TH50PX75U tv, works fine on all other tv's in the house. HDMI cables seem to be fine they work with the DVD and DVR. Ratio is set to auto, apple logo on screen when booting up then Goes away. Seen twice for a split,nano second the apple tv menu on screen. Then in upper left corner of tv a grey box appears with HDMI 2 appears. any help would be great... Thanks in advance, Tom
I had a similar issue, without the actual error message. If you can't get it running at all, you will be forced to do what I, and many others have done over the past 24 hours. You can restore your Apple TV to factory settings (you will then have to enter your ID, passwords, etc., to connect everything again--sigh--) by obtianing a Micro-USB cable (found one today at Best Buy for 5 bucks, available other places that sell electronics, etc.) disconnect your Apple TV, and connect it via the micro usb cable (which attaches in the back of the ATV) to your computer, plug the ATV power cord into the wall and open iTUnes. You can click the Apple TV on the left side of iTunes and click restore--it will not take too long on a decent internet connection, and it will automatically install the software update (you have no choice on this, BTW, you can't go back to the previous software, as Apple only supplies the new software online (sadly). Your ATV 3 should work and you can put it back to your TV and re-enter all your info and enjoy the new features. But if you are like me, you won't enjoy AirPlay, something seems to be wrong with that if you use an iPhone or iPad and have updated to IOS7--not sure which is the problem, or both, but be prepared for a little more frustration, but at least your ATV 3 will "work" mostly as it did before.
I hope this helps, it is frustrating, but it is resolveable with a little bit of time--not that I'm happy about it, either.
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