Apple external fax modem

i just bought apple external fax modem and looking for a free program that I can use to Send & receive faxes and also store these faxes for further use. I now go through the network in order to send and after I send I lose the message.

Apple stopped selling the little fax dongles some years ago - are you sure that is what you purchased? If so, and if your OS (10.6?) supports it, you should be able to use the Print & Fax Preference Pane in System Preferences. I've not used this feature in years, so I don't remember the steps one has to go through, but (as far as I know) you can save any text document in any folder you like. Here is a link to the Apple kb article search page for "fax" with a lot of different information for you to check:
http://support.apple.com/kb/index?page=search&src=support_site.home.search&local e=en_US&q=fax

Similar Messages

No recognition of external Fax Modem

I have an Apple External Fax Modem connected via USB. It does not always respond to incoming faxes.
Although it shows up in the Preferences, Print & Fax as idle, it periodically does not answer when incoming Faxes come in.
Sometimes, when I reconnect, it will respond. Other times, no.
I have tried restarts with no avail. It just seems to be a random occurrence.

This solution is a "workaround" and will not affect in any problems, like I saw that they will happen after:
1.) Removing and changing "IOSerialFamily.kext" : ("The system extension '/System/Library/Extensions/IOSerialFamily.kext' was installed improperly and cannot be used....")
2.) or go back to OS 10.5.5... (latest security-updates not included)
Go to your System-Prefs -> Printing and Faxing
chose the Fax-Modem -> Options
1.) to receive faxes: choose "receive faxes on this computer"
2.) to send faxes: choose not to "receive faxes on this computer",
plug your modem out, wait 5 seconds and plug it in.
Now you can send faxes, but not receive,
before you choose "receive faxes on this computer" again.
To send, you have to start with 2.) again...
It's strange for a mac, but better than 10.5.5 or a corrupted system...
APPLE-STUFF: HERE AGAIN: FIX THAT FAX-PROBLEM FOR 10.5.8 QUICK PLEASE - IT'S IMPORTANT!!!
trollius

Apple USB Fax-modem failure

I have an Apple USB fax-modem to be used only to send and recieve faxes. The modem had worked proberly since installation several months ago.
Suddenly it returns the message "waiting for the modem to be avaible" (translated from danish) in the "External modem" print queue window. Or sometimes another message something like "preparing the message for sending...". In the Print & Fax list the modem is registered as "ready".
The modem works proberly on another computer. The computer has had a P- and NV-Ram reset and the cache files has been removed using Onyx. And the modem has been removed on the network list just to make sure, that it can't be used by another part of the system.

This solution is a "workaround" and will not affect in any problems, like I saw that they will happen after:
1.) Removing and changing "IOSerialFamily.kext" : ("The system extension '/System/Library/Extensions/IOSerialFamily.kext' was installed improperly and cannot be used....")
2.) or go back to OS 10.5.5... (latest security-updates not included)
Go to your System-Prefs -> Printing and Faxing
chose the Fax-Modem -> Options
1.) to receive faxes: choose "receive faxes on this computer"
2.) to send faxes: choose not to "receive faxes on this computer",
plug your modem out, wait 5 seconds and plug it in.
Now you can send faxes, but not receive,
before you choose "receive faxes on this computer" again.
To send, you have to start with 2.) again...
It's strange for a mac, but better than 10.5.5 or a corrupted system...
APPLE-STUFF: HERE AGAIN: FIX THAT FAX-PROBLEM FOR 10.5.8 QUICK PLEASE - IT'S IMPORTANT!!!
trollius

Which external fax modem is compatible with deskjet 3050 All-In-One j611 series

I would like to use my HP DESKJET 3050 All-In-One j611 series printer to send and receive faxes. Which external fax modem do you recommend?

Hi 1937,
The Deskjet 3050 j611 printer doesn't support faxing. If you need a printer with fax capabilities check out the following link below.
http://shopping2.hp.com/en_US/home-office/-/products/Printers/Printers?SearchParameter=%26%40QueryTe...
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"

Apple USB Fax Modem

To whom it shall concern:
I have to say that I recently purchased the Apple USB Fax Modem from an unsuspecting Apple Store, and plugged it into an iMac running Leopard. The Fax Modem worked in the absence of any appreciable problems, pronouncing full functionality most auspiciously!
I had to install zero drivers, nor effectuate the appointment of any difficult configuration.
The only "issue" that one might wish to be cognizant of that I experienced, turned out to be an ID10T error. I entered the entirety of the fax number into the "dialing prefix" box below the entry to key in the intended recipients name, not realizing MacOS was attempting to draw the number from an Address Book entry, in the instant case, absent from the Address Book.
Remediation of the issue dictated that I enter the name and fax number into Address Book, and then subsequently attempted to reassert the transmission of my telecopy, only to then experience 100% success!
This product truly seems to exude excellence in design and function in terms categorically not uncertain.
Stuart

Just a thought, isn't it the _fax capability_ in system prefs that you are praising and not specifically the Apple Modem itself?
I do agree though, faxing works like a charm once you figure out how to do it.
Mrs H

Is Apple USB Fax Modem working under Vista

Hi I need to send out Fax's from my mini, I like to buy Apple USB Modem.
Will it work under Vista (is there drivers for it)?
Thx for the help

I'm unable to get the USB external modem working on boot camp with Windows XP. Spent a long time on the phone with Microsoft technical support staff and my ISP's technical support staff over the past 2 or 3 days. Still not working. Their conclusion is that Windows does not work well on Apple (could be finger pointing). Apple tech support told me they could not provide support for Windows (total cop out) on Boot camp.
I've ordered a US Robotics USB modem that is compatible with both Mac and Windows. Won't have it for 2 weeks. If you find any answers, please pass on to me.

Apple External Modem FAX Does Not work in 64bit mode

Apple needs to update its Fax Driver to 64bit mode. Since upgrading to the i7 in 10.6.6, the system boots in 64bit mode which is great! Except i can't fax anymore from my MacBook. Research has shown that it only works in 32bit mode. I do not want to boot in 32 at this point. Anybody know of any other solutions, external fax modems or 64bit drivers or software that will work with the Apple External modem?

I am having similar issue. I can't order a new McBook Pro until I know I can fax directly from it ... its essential for me. I'm shocked no one as addressed your concern. Is Apple so arrogant when it comes to their business customers that they abandon fax/telephony technology with out a fall back position or warning to users?
I got used to Microsoft arrogance; but I was hoping more user concern from Apple.

Apple fax modem significantly increases kernel_task load

I discovered that plugging apple's external fax modem into a USB port causes the kernal_task CPU load to increase from ~0.3% to 7.9%. With the modem plugged in, the kernal_task load stays pegged at 7.9 to 8.1 percent.
This was with the modem plugged into one of the USB ports of my Cinema display. My printer is plugged into the other Cinema USB port.
Moving the modem to one of the ports on the front panel of the MacPro reduced the kernal_task load to about ~4.8%.
I noticed that having the modem plugged in fires up a process named AppleModemOnHold. This process uses a negligible amount of CPU time, but apparently, it's slamming a system service ... or the modem itself is slamming a system service ... way too often. Not sure if this is a configuration problem, a feature of dubious utility (FODU) or a design flaw.
8% is a pretty serious chunk of resources to sac for a device I don't use very often ... sure, I can just unplug it ... but I really ought to have the convenience of having it just be there when I want it without it needing so much attention by the system.
Comments?

Follow up:
For the 1st time in a month, I actually sent (successfully) a fax. After sending the fax, the kernel_task CPU load is now 0.3% (did not return to 7.9%).
Examination of prior faxes shows my last fax attempt (a few weeks ago) failed.
Could the failed fax have left the fax driver in a state of limbo that persists through power cycles (and thereby caused the kernel loading I have been seeing) ?

Problem using Apple External Modem in France

Hi,
My dad lives in France but purchased his MacBook and Apple External USB modem here in the US. He has been unable to get a reliable dialup connection with the Apple modem, though his older PC laptop routinely gets a solid connection. I know about the USB bug in 10.4.7 mentioned in several other discussions, but downloading and installing the "backgrade" fix did not solve the problem. He even purchased a second Apple modem from the French online Apple store but had the same problem.
Does anyone know if the Apple modem is designed to work in foreign countries, or does he need to buy a third-party modem manufactured in France? Any other suggestions?
Thanks!
MacBook Mac OS X (10.4.7)

I'm guessing here, but since all the issues with 10.4.7 have been addressed with 10.4.8, your dad should be fine right now. Tell him to upgrade. I seem to recall that this upgrade specifically states that French issues with the modem have been addressed and solved.

Can't get usb fax modem to work

I have one of those small white apple phone/fax usb connectors, and I am trying to send a fax of a word doc but I can't get the process to work.
It reports that there is no dial tone yet it is connected correctly from the computer to my phone line.
I recall being able to do this a couple of years ago, but now I can't figure it out.
Could there be a compatibility problem with the OS?
I used it before with Tiger and now I am on Snow Leopard.
Is there some setup that I need to do before using it?
When I plug it in, it reports that there is a new network interface detected called external modem and it needs to be set up in network preferences.
In the setup, it asks for a phone number an account name and a password, but which account is it referring to? My computer, my ISP, my network router?
It then disconnects and reports that there is no dial tone and to try connecting the phone line again, but it is connected and is working.
Thanks for any advice

Thanks.
It does appear correctly, and everything seems ok, but it doesn't work.
I've been reading around, and apparently the apple usb fax modem doesn't work with digital phone lines.
The last time I used it, in 2007-08, we had an analogue phone line but now we have a digital line as part of the Virgin media phone, cable and broadband service.
Unless someone has had positive results getting it to connect to a digital phone line, I have to conclude, sadly, that it is now obsolete hardware.
I can't even find a comparable item on the apple store website anymore, so they must know that it doesn't work with digital phone lines and stopped selling it.

Re: newer iMac (mid-2010 w/Snow Leopard) fax operation w/o external fax machine

Noting that Apple no longer offers an external USB fax modem product, are similar kinds of devices (like, for example, USRobotics5637 or Zoom3095) reliable for sending (via the print menu in OS X 10.6.x applications) and receiving?
An existing "automatic fax switch" is already connected to the landline, and it routes incoming calls now to the phone handset (after initially listening for incoming fax handshaking signals, which it is assumed would be routed to the iMac -- where they are archived and displayed is yet to be determined) or to the voice answering machine if the handset isn't picked-up after a few rings. This has been serving admirably as a way to screen incoming calls, BTW!)). My Internet connection is an ISP DSL, which wouldn't come into play if I'm sending/receiving fax via landline, at "dial-up" speeds and protocols through te external USB fax modem, as I understand it.
My understanding is that the USB external fax modem would be connected to a USB port (USB keyboard or rear panel of the iMac) and the RJ11 connector on the other end of that fax modem would be connected to RJ11 "fax modem" receptical on the existing "automatic fax switch". I'm guessing that the "automatic fax switch" would go off-hook and dial up the phone number of the distant fax machine, from phone number data provided in the "send a fax" set-up invoked when "send a fax" is selected as a "print" option in an OS X 10.6.x application.
Please advise if the equipment and scenario described, and elaborate on anything I'm missing, will work for the intended goal.
thanks,
dL

Gaston,
This is not the correct Feedback venue for your issue.
Please select an appropriate product from those displayed HERE and use the corresponding form to communicate to the correct department.
ali b

Want a Help page on installing Fax Modem and how to use it.

I have bought the Apple USB fax Modem.
But I have been unable to find instructions on:
1) installing the modem,
2) setting up the modem
3) configuration of software that drives the modem, cover sheets etc.
4) If I need to deactivate my Airport before using it
5) How to connect my cell by Bluetooth or tether to send/receive Faxes
Now I know that you use the print to PDF Fax,
But I have sent several faxes and never found a prompt that says they made it or failed.
Does anyone know where I can find this info??
Thanks
Dunc
I have a MBP 2.4, 4 gigs

1) installing the modem,
Plug it in
2) setting up the modem
If you want to use it for connecting to dial-up you would do this in Network Preferences, where you would enter the number, username and password, but I guess this isn't what you want to do as you have Airport.
3) configuration of software that drives the modem, cover sheets etc.
To send a fax, choose 'Fax PDF' from the Print dialog. You set up the telephone number and whether you want a cover sheet there.
4) If I need to deactivate my Airport before using it
Not to send a fax
5) How to connect my cell by Bluetooth or tether to send/receive Faxes
I'll have to pass on that, I don't have a clever mobile phone. You might like to post it again as a separate question.
But I have sent several faxes and never found a prompt that says they made it or failed.
You don't get any progress report faxing this way.
If you are going to do a lot of faxing you might like to look at PageSender which offers many more features.

Need better external dialup modem

I have a software called Meditech by Cambridge Computer Corporation that allows me to connect to my hospital computer system via a dialup modem. The Mac version of this software does not appear to work with the newer Mac modems, either the one built into my G5 iMac or the Apple external USB modem I bought for my new Macbook. When the software dials in, I get the tradition modem sound but then it hangs on the whirlybird type sound and nothing happens. Does anyone have a suggestion as to a different external modem that might work? I also have installed Parallels and tried to connect on the Windows side with the Windows version of this software but have been unable to make that happen either.

I have tried connecting at home via an Apple External Modem with my new Macbook, with the same whirlybird sound. So neither the built-in internal modem on my G5 iMac and the external Apple USB modem with my new Macbook are able to connect this software. I have a G3 iBook at home which is able to connect this software without any difficulty. That is why I figured the newer Apple modems may be different and problematic. I tried installing the Windows version of this Meditech software on the Windows side of my Parallels desktop, but cannot get the Apple external modem to show up. I bought an inexpensive Trendnet external USB modem and that didn't work either. I seem to recall that I spoke with Cambridge about this and they thought it might be a problem with the newer Apple modem. They are not highly motivated to fix the Mac side of this issue.
ds

Controlling a USB Fax modem

Is it possible to control the speed at which the Apple USB Fax modem runs? I have just set up my new iMac to receive faxes and sometimes I receive only part of the page. I am using PageSender software which previously worked very well for me. The problem I now have is similar to a problem I had years ago running FAXStf Pro. I solved the problem by turning down the receive speed. There does not seem to be any similar way to adjust the speed at which the modem operates.

PageSender has sent me a new initialization string which is supposed to force my modem to run at 9600 baud when receiving a fax.

Fax modem won't work - Apple USB external modem

I am new to Mac, well relatively.... It's been 8 years, and now I am back!!
Anyway, I got an iMac 3 weeks ago, and love it. However, I can't get my external modem/fax modem working. I bought the Apple USB external modem, hooked it up, setup a fax printer, and NOTHING. I try to print to the fax and it won't even dial. I call the fax number, and it won't answer. I know it's a live phone line b/c I can hook it up to my fax machine and it works fine, both for incoming and outgoing messages. Is there a trick? Do I have to set up an actual external modem interface in the networks panel just to use an existing phone line? Thanks for your help....

You actually need to configure your iMac as a fax machine to send and receive faxes through the Apple USB modem.
From Faxing in Mac Help in the Finder Help menu;
*To set up your Mac to receive faxes*:
1. Choose Apple menu > System Preferences and click Print & Fax.
2. Select the fax modem in the Printers list.
3. Type your fax number in the Fax Number field. This is used to identify your computer when you send or receive a fax.
4. If you want to control your computer’s fax functions from the menu bar, select “Show fax status in menu bar.” If you don’t want to receive faxes automatically, you must select this option. If you receive faxes automatically, you may want to select this option so you can view status information more easily.
5. Click Receive Options.
6. Select “Receive faxes on this computer,” and choose the number of rings before your computer answers a fax.
a. If you want to receive faxes automatically, make sure your computer answers the phone before any other device that may be connected to it, such as a phone answering machine.
b. If you don’t want to receive faxes automatically, set the number of rings to the highest number possible, and use the Fax status menu to receive faxes manually.
7. Choose what to do with the fax after it arrives; you can save it as an image file, email it, and print it to a printer.
*To send a fax:*
1. Choose File > Print, and then choose Fax PDF from the PDF pop-up menu.
2. Type the fax number in the To field, or click the Address Book button to the right of the To field to select a number. If you want to paste a number into the To field and the Edit > Paste command isn’t available, hold down the Control key as you click the To field and choose Paste from the menu that appears.
3. If your phone system requires you to dial a prefix for an outside line, type it in the Dialing Prefix field.
4. If you want to include a cover page, select “Use Cover page” and enter a subject and message.
5. Make sure the correct fax device is selected from the Printer pop-up menu.
6. To change your options, choose the option category from the print options pop-up menu. For example, to choose your modem’s behavior when faxing, choose Fax Modem. You can choose whether to dial with touch tones or pulse tones, whether to listen to the modem as it dials, and whether to wait for a steady dial tone before dialing.
7. Click Fax.

Apple external fax modem

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