Apple Fax Modem and cupsRasterOpen failed

Ladies and Gentlemen:
I have installed the Apple Fax Modem under Printers and when i try to fax a page i get the message: "cupsRasterOpen failed" and the Modem does not send the page to that fax number.
What kind of problem is this and how do i solve it?
Thank you very much!
Kind regards
Dieter Zakel MD MA

I've just run into this with my new Mac Pro. It just says "The Apple USB Modem is not supported on this computer." I wasn't sure if it was the computer or Snow Leopard, or both, that was the problem. Anyone have any ideas how this can be worked around, or have any suggestions for implementing faxes now on a Mac Pro with Snow Leopard?
Thanks.

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Apple USB modem and snow leopard = kernel panic !

Hello,
With Snow (10.6.1) I encounter very often a kernel panic when I turn off the
Mac.
When I check the console I have this:
Interval Since Last Panic Report: 670049 sec
Panics Since Last Report: 1
Anonymous UUID: F080CD9F-6604-4AF2-82F1-D43BE33F40C5
Tue Oct 6 07:38:13 2009
panic(cpu 1 caller 0x2a6ac2): Kernel trap at 0x08090001, type 14=page fault, registers:
CR0: 0x8001003b, CR2: 0x00000000, CR3: 0x00100000, CR4: 0x00000660
EAX: 0x089ec400, EBX: 0x08e51000, ECX: 0x08e51004, EDX: 0x0145aff1
CR2: 0x00000000, EBP: 0x4c1ebc88, ESI: 0x087cd800, EDI: 0x00000000
EFL: 0x00010246, EIP: 0x08090001, CS: 0x00000008, DS: 0x00030010
Error code: 0x00000002
Backtrace (CPU 1), Frame : Return Address (4 potential args on stack)
0x4c1eba78 : 0x21acfa (0x5ce650 0x4c1ebaac 0x223156 0x0)
0x4c1ebac8 : 0x2a6ac2 (0x590a50 0x8090001 0xe 0x590c1a)
0x4c1ebba8 : 0x29c968 (0x4c1ebbc0 0x8c7c9e0 0x4c1ebc88 0x8090001)
0x4c1ebbb8 : 0x8090001 (0xe 0x48 0x4c1e0010 0x4f0010)
0x4c1ebc88 : 0x1333880 (0x8e51000 0x8e51000 0x0 0x8e6b400)
0x4c1ebca8 : 0x133269d (0x8e72280 0x0 0x0 0x1)
0x4c1ebce8 : 0x133277c (0x8e6b400 0xb000001 0x3 0x2000)
0x4c1ebd28 : 0x3064df (0xb000001 0x3 0x2000 0x8dfad20)
0x4c1ebd68 : 0x30cedb (0x4c1ebdb0 0x0 0x4000000 0x0)
0x4c1ebd98 : 0x2f8b48 (0x4c1ebdb0 0x246 0x4c1ebe08 0xa80d6f0)
0x4c1ebdd8 : 0x2ee35c (0xa80d6f0 0x3 0x4c1ebed8 0x0)
0x4c1ebe28 : 0x2ee422 (0xa80d6f0 0x3 0x4c1ebed8 0x0)
0x4c1ebe88 : 0x469be6 (0x92634e0 0x4c1ebed8 0x4c1ebeb8 0x3007dc)
0x4c1ebef8 : 0x46b9dc (0x865b280 0x92634e0 0x8dfad20 0x0)
0x4c1ebf38 : 0x46baad (0x0 0xa 0x4c1ebf5c 0x1)
0x4c1ebf78 : 0x4ed85f (0x8dfad20 0x9811ee8 0x9fa62a4 0x0)
0x4c1ebfc8 : 0x29d3fd (0x9811ee4 0x2 0x10 0x82d32a4)
Kernel Extensions in backtrace (with dependencies):
com.apple.iokit.IOSerialFamily(10.0.2)@0x132e000->0x1336fff
BSD process name corresponding to current thread: pppd
Mac OS version:
10B504
Kernel version:
Darwin Kernel Version 10.0.0: Fri Jul 31 22:47:34 PDT 2009; root:xnu-1456.1.25~1/RELEASE_I386
System model name: Macmini3,1 (Mac-F22C86C8)
System uptime in nanoseconds: 5693599172824
unloaded kexts:
com.apple.driver.AppleFileSystemDriver 2.0 (addr 0x105c000, size 0x12288) - last unloaded 98582035842
loaded kexts:
com.Logitech.Control Center.HID Driver 3.1.0
com.apple.driver.AppleHWSensor 1.9.2d0
com.apple.filesystems.autofs 2.1.0
com.apple.driver.MotorolaSM56KUSB 1.5.10
com.apple.driver.AppleHDA 1.7.4a1
com.apple.driver.ApplePlatformEnabler 2.0.0d2
com.apple.driver.AGPM 100.8.15
com.apple.driver.AppleUpstreamUserClient 3.0.5
com.apple.driver.NVSMU 1.1.7
com.apple.DontSteal_Mac_OSX 7.0.0
com.apple.driver.AudioIPCDriver 1.1.0
com.apple.driver.AppleIRController 161
com.apple.driver.AppleIntelPenrynProfile 17
com.apple.driver.ACPISMCPlatformPlugin 3.4.0a20
com.apple.driver.AppleLPC 1.4.6
com.apple.GeForce 6.0.2
com.apple.driver.AppleHIDKeyboard 1.1.5f1
com.apple.iokit.SCSITaskUserClient 2.5.1
com.apple.iokit.IOAHCIBlockStorage 1.5.0
com.apple.driver.AppleHPET 1.4
com.apple.driver.AppleFWOHCI 4.3.4
com.apple.driver.AirPortBrcm43xx 410.91.20
com.apple.BootCache 31
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.driver.AppleUSBHub 3.7.8
com.apple.driver.AppleAHCIPort 2.0.0
com.apple.nvenet 1.0.58
com.apple.driver.AppleUSBOHCI 3.7.5
com.apple.driver.AppleEFINVRAM 1.3.0
com.apple.driver.AppleRTC 1.3
com.apple.driver.AppleUSBEHCI 3.7.5
com.apple.driver.AppleACPIButtons 1.3
com.apple.driver.AppleSMBIOS 1.4
com.apple.driver.AppleACPIEC 1.3
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClient 90.0.0
com.apple.security.sandbox 0
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.0.11
com.apple.driver.AppleIntelCPUPowerManagement 90.0.0
com.apple.nke.ppp 1.5 - last loaded 158842070257
com.apple.iokit.IOBluetoothSerialManager 2.2.1f7
com.apple.iokit.IOSerialFamily 10.0.2
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.DspFuncLib 1.7.4a1
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.driver.AppleSM56KUSBModemFamily 1.1.12
com.apple.driver.AppleSM56KUSBAudio 1.9.16
com.apple.iokit.SM56KUSBAudioFamily 1.6.1
com.apple.iokit.IOFireWireIP 2.0.3
com.apple.iokit.IOSurface 73.0
com.apple.iokit.IOAudioFamily 1.7.0fc16
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleHDAController 1.7.4a1
com.apple.iokit.IOHDAFamily 1.7.4a1
com.apple.iokit.AppleProfileFamily 40
com.apple.driver.AppleSMC 3.0.1d2
com.apple.driver.IOPlatformPluginFamily 3.4.0a20
com.apple.nvidia.nv50hal 6.0.2
com.apple.NVDAResman 6.0.2
com.apple.iokit.IONDRVSupport 2.0
com.apple.iokit.IOGraphicsFamily 2.0
com.apple.driver.BroadcomUSBBluetoothHCIController 2.2.1f7
com.apple.driver.AppleUSBBluetoothHCIController 2.2.1f7
com.apple.iokit.IOBluetoothFamily 2.2.1f7
com.apple.iokit.IOUSBHIDDriver 3.7.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.5.1
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6
com.apple.driver.AppleUSBMergeNub 3.7.5
com.apple.driver.AppleUSBComposite 3.7.5
com.apple.iokit.IOAHCISerialATAPI 1.2.0
com.apple.iokit.IOSCSIArchitectureModelFamily 2.5.1
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IOFireWireFamily 4.1.7
com.apple.iokit.IO80211Family 300.20
com.apple.iokit.IOUSBUserClient 3.7.5
com.apple.iokit.IOAHCIFamily 2.0.0
com.apple.iokit.IONetworkingFamily 1.8
com.apple.driver.AppleEFIRuntime 1.3.0
com.apple.iokit.IOUSBFamily 3.7.8
com.apple.iokit.IOHIDFamily 1.6.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 6
com.apple.driver.DiskImages 281
com.apple.iokit.IOStorageFamily 1.6
com.apple.driver.AppleACPIPlatform 1.3
com.apple.iokit.IOPCIFamily 2.6
com.apple.iokit.IOACPIFamily 1.3.0
Model: Macmini3,1, BootROM MM31.0081.B00, 2 processors, Intel Core 2 Duo, 2.26 GHz, 4 GB, SMC 1.35f0
Graphics: NVIDIA GeForce 9400, NVIDIA GeForce 9400, PCI, 256 MB
Memory Module: global_name
AirPort: spairportwireless_card_type_airportextreme (0x14E4, 0x90), Broadcom BCM43xx 1.0 (5.10.91.19)
Modem:
Bluetooth: Version 2.2.1f7, 2 service, 0 devices, 1 incoming serial ports
Network Service: External Modem, PPP (PPPSerial), ppp0
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: HTS721010G9SA00, 93,16 GB
Serial ATA Device: PIONEER DVD-RW DVRTS08
USB Device: Hub, 0x050d (Belkin Corporation), 0x0264, 0x24700000
USB Device: EyeTV Diversity, 0x0fd9, 0x0011, 0x24730000
USB Device: Keyboard Hub, 0x05ac (Apple Inc.), 0x1006, 0x24100000
USB Device: USB Receiver, 0x046d (Logitech Inc.), 0xc50e, 0x24110000
USB Device: Apple Keyboard, 0x05ac (Apple Inc.), 0x0221, 0x24120000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x04500000
USB Device: Apple USB Modem, 0x05ac (Apple Inc.), 0x1401, 0x06400000
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8216, 0x06110000
We can see the following information:
BSD process name corresponding to current thread: pppd
so this is a bug with the Apple USB modem and snow leopard !
you know what to do?
Thank you very much for your help

up !
the problem is still there

Want a Help page on installing Fax Modem and how to use it.

I have bought the Apple USB fax Modem.
But I have been unable to find instructions on:
1) installing the modem,
2) setting up the modem
3) configuration of software that drives the modem, cover sheets etc.
4) If I need to deactivate my Airport before using it
5) How to connect my cell by Bluetooth or tether to send/receive Faxes
Now I know that you use the print to PDF Fax,
But I have sent several faxes and never found a prompt that says they made it or failed.
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Thanks
Dunc
I have a MBP 2.4, 4 gigs

1) installing the modem,
Plug it in
2) setting up the modem
If you want to use it for connecting to dial-up you would do this in Network Preferences, where you would enter the number, username and password, but I guess this isn't what you want to do as you have Airport.
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Not to send a fax
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I'll have to pass on that, I don't have a clever mobile phone. You might like to post it again as a separate question.
But I have sent several faxes and never found a prompt that says they made it or failed.
You don't get any progress report faxing this way.
If you are going to do a lot of faxing you might like to look at PageSender which offers many more features.

Apple fax modem significantly increases kernel_task load

I discovered that plugging apple's external fax modem into a USB port causes the kernal_task CPU load to increase from ~0.3% to 7.9%. With the modem plugged in, the kernal_task load stays pegged at 7.9 to 8.1 percent.
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8% is a pretty serious chunk of resources to sac for a device I don't use very often ... sure, I can just unplug it ... but I really ought to have the convenience of having it just be there when I want it without it needing so much attention by the system.
Comments?

Follow up:
For the 1st time in a month, I actually sent (successfully) a fax. After sending the fax, the kernel_task CPU load is now 0.3% (did not return to 7.9%).
Examination of prior faxes shows my last fax attempt (a few weeks ago) failed.
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I've been trying to help a friend set-up an Apple USB modem with his MacBook Pro. He wants to have it as a back-up, in case he is somewhere without any other form of Internet access. I've been using Macs for a long time and thought this would be a no-brainer, but it hasn't. I get a dial-tone, I hear the attempted connection sounds, then nothing - "dial tone not detected", or something like that. Earthlink confirmed that the access numbers were correct, plus the phone works fine. I've tried 2 different USB modems. I realized that he is using VoIP for his home phone and that the line runs through a Linksys "Viatalk" router. Could that be the cause of the problem? Are modems "supposed" to work over VoIP systems?
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and: http://www.usr.com/products/modem/modem-product.asp?sku=USR5637

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Hello ,
I'am trying to print with a MacBook Air (MacBookAir3,2; Mac OS X 10.7.1) to an internal modem at a Mac Mini (PowerMac10,1; MacOS X 10.5.8) and it failed with following error message at the Mac Mini (PrinterProxy->Printer->Log & History ):
          A fax number was not provided.
A fax number at Fax Information at priniting dialog at the MacBookAir was given. From the Mac Mini it is possible to send a fax. I tried it with different applications at the MBA.
Any ideas what is going wrong here?
Peter

Yes, I heard about the dropped support for the Apple Fax Modem adapter at Lion, but I send a print job from Lion to a shared internal fax modem at a Mac Mini. I think it is a normal print job with fax supplements at Lion and the remote Leopard has to convert the print job into fax format and calling the efax program with neccessary arguments. At the log at Leopard it looks for me that the Lion printinting dialog indeed ask for fax number, prefix and start banner but never send it to the remote leopard system.
Any ideas how to check this from the shell with more detailed debugging capabilities at Lion?
Peter
The log entries at the Mac Mini with Leopard:
E [01/Oct/2011:21:28:43 +0200] cupsdReadClient: 20 IPP Read Error!
I [01/Oct/2011:21:28:43 +0200] [Job ???] Request file type is image/tiff.
I [01/Oct/2011:21:28:43 +0200] [Job 7] Adding start banner page "none".
I [01/Oct/2011:21:28:43 +0200] [Job 7] Adding end banner page "none".
I [01/Oct/2011:21:28:43 +0200] [Job 7] File of type image/tiff queued by "peter".
I [01/Oct/2011:21:28:43 +0200] [Job 7] Queued on "Internal_Modem" by "peter".
I [01/Oct/2011:21:28:43 +0200] [Job 7] Started filter /usr/libexec/cups/filter/nsimagetopdf (PID 241)
I [01/Oct/2011:21:28:43 +0200] [Job 7] Started filter /usr/libexec/cups/filter/cgpdftoraster (PID 242)
I [01/Oct/2011:21:28:43 +0200] [Job 7] Started filter /usr/libexec/cups/filter/rastertotiff (PID 243)
I [01/Oct/2011:21:28:43 +0200] [Job 7] Started backend /usr/libexec/cups/backend/fax (PID 244)
E [01/Oct/2011:21:28:43 +0200] [Job 7] A fax number was not provided.
I [01/Oct/2011:21:28:43 +0200] [Job 7] Completed successfully.
The access_log log entries at the MacBookAir with Lion:
localhost - - [01/Oct/2011:21:28:03 +0200] \
      "POST /printers/Internal_Modem___Bachata__2_ HTTP/1.1" 200 7661 Create-Job successful-ok
localhost - - [01/Oct/2011:21:28:03 +0200] \
     "POST /printers/Internal_Modem___Bachata__2_ HTTP/1.1" 200 214610 Send-Document successful-ok

Setting up USRobotics USB Fax Modem with 10.8.2

I had an Apple USB Modem that worked fine for years until Mountain Lion
Now, I've purchased a USRobotics USR5637 to replace it.
I installed the fax modem exactly as the Apple device had been installed, but I can't get it to work.
I set up System Preferences/Network for the USB Modem enterring the phone number of my dedicated fax line, click connect . . . the system apparently tries to dial out to its own phone number and (of course) gets a busy signal.
Any suggestions how to set up the USR modem to get it to connect?
With thanks,
Janet

Solution found!
The problem was so simple . . . and so obtuse: my old Apple fax modem refused to work when connected directly to my iMac and would function only from the USB Hub
The new USR Fax modem refuses to work when connected to the USB Hub and functions only when connected directly to my iMac.
But
even though I'd tried both connection options when first installing the USR fax modem I failed to reset the preferences from External USB modem to regular USB modem. Once I made the switch, all was well.
Wow, that was a tricky one!

Apple Fax Modem and cupsRasterOpen failed

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