Apple genius employee claims laptop is water damaged when no water sensors have even been activated
Track pad is being temperamental one minute it is working, next it is clicking all over the place. So I took it to apple store today to see if they could find out what was wrong. Apple claim that it has been water damaged (coke or something spilt on it) impossible and refuse to fix it even though no water sensors have been activited. there was a tiny bit of sticky substance on the battery and around the sticker for the battery. When they then took out the battery they tried to say that one of the connectors for the track pad with the screws had been in contact with water even though it appeared to be just dirt. Has anyone had any experience with anything like this before? or what should i do?
If you can take to another Apple store and get their opinion, or the same store when other techs are working. See if others have the same opinion. Also ask to see the store manager.
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I have bought itunes songs on an ipad with my daughter apple id. i would like to back them up on the same computer I sync my iphone with using my apple id but they will not transfer. Both iphone and ipad have only been synced on the computer mentioned since they were purchased. Is there any way to get the ipad music transferred to the computer?
And they were definitely purchased from the iTunes store, they show on the account's purchase history (Store > View Account on a computer's iTunes, or you can view the last 90 days purchases via http://reportaproblem.apple.com) ?
You could potentially log into the account on that computer's iTunes (Store > Sign Out to log out of your account, that will then change to a Store > Sign In option) and redownload them by clicking on the id towards the top right of the iTunes screen and Purchased on the popup :
But that will potentially tie that computer to that account for 90 days : Manage your associated devices in iTunes - Apple Support
Or do you have a different computer that you could redownload them on and then copy them over to that computer via a flash drive or memory card, and then add them to its iTunes via File > Add To Library ? -
Lightroom 4 crashes when trying to open the slideshow module. I spent over three hours with both Adobe and Apple tech support and we know it is a permission issue but have not been able to get it solved. It started with the last upgrade to 10.8
Back up all data.
This procedure will unlock all your user files (not system files) and reset their ownership and access-control lists to the default. If you've set special values for those attributes on any of your files, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it.
Step 1
If you have more than one user account, and the one in question is not an administrator account, then temporarily promote it to administrator status in the Users & Groups preference pane. To do that, unlock the preference pane using the credentials of an administrator, check the box marked Allow user to administer this computer, then reboot. You can demote the problem account back to standard status when this step has been completed.
Triple-click the following line to select it. Copy the selected text to the Clipboard (command-C):
{ sudo chflags -R nouchg,nouappnd ~ $TMPDIR.. ; sudo chown -Rh $UID:staff ~ $_ ; sudo chmod -R u+rwX ~ $_ ; chmod -R -N ~ $_ ; } 2> /dev/null
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window (command-V). You'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
The command will take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear, then quit Terminal.
Step 2 (optional)
The first step should give you usable permissions in your home folder. This step will restore special attributes set by OS X on some user folders to protect them from unintended deletion or renaming. You can skip this step if you don't consider that protection to be necessary.
Boot into Recovery by holding down the key combination command-R at startup. Release the keys when you see a gray screen with a spinning dial.
When the OS X Utilities screen appears, select
Utilities ▹ Terminal
from the menu bar. A Terminal window will open.
In the Terminal window, type this:
resetpassword
That's one word, all lower case, with no spaces. Then press return. A Reset Password window will open. You’re not going to reset a password.
Select your boot volume ("Macintosh HD," unless you gave it a different name) if not already selected.
Select your username from the menu labeled Select the user account if not already selected.
Under Reset Home Directory Permissions and ACLs, click the Reset button.
Select
▹ Restart
from the menu bar. -
trying to download CS5 extended on a new laptop with no disk drive. Do not have my old activation serial number to do it online...any help much appreciated.
you need your serial number to activate.
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5.6| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'. -
After opening the sim holder and using a light and a magnifying glass to inspect properly the liquid contact indicator it was still perfectly white without a spot of red. Why did the Apple genius lie to me and try to make me pay for a replacement phone when mine is under warranty and is experiencing an intermittent internal fault.the fault I am experiencing is the phone not recognising the SIM card every so often. It is fixed temporarily buly switching off and on again or removing and reinserting the sim.
My iPhone is up to date with the latest software and runs fine apart from this fault.Why did the Apple genius lie to me and try to make me pay for a replacement phone when mine is under warranty and is experiencing an intermittent internal fault.
There is more than one LI sensor. In any case, there's no way for anyone but that genius to answer your question. Why didn't you ask him when you were there? -
I have Recently been trying to update several apps of mine, and when i click update all, or one at a time, it takes me straight to my billing information. Then after that it says i need to pay to update my apps that have already been purchased or apps that i have gotten for free, i have never used a credit card to buy apps, i have always just used iTunes Cards to Redeem apps. However, when i took my iPhone 5 with iOS 7.1.1 to the apple store, the "geniuses" have told me i have outstanding payments on an app so in order to update them, i need to go and purchase more itunes cards.. So i have went out and bought about Three 20$ itunes cards hoping that by using just 1 card - it would fix the problem im having. but it isnt. ALSO if i purchase an app without having the same amount of what it costs it will not let me buy/download it, so how can i have to pay for apps that are already on my phone?? MOST THAT ARE FREE. Can someone please help me solve this issue that actually knows what they are doing?! thanks..
Divine88 wrote:
I have Recently been trying to update several apps of mine, and when i click update all, or one at a time, it takes me straight to my billing information.
That's because the billing information is out of date or there was a problem with a previous purchase.
Then after that it says i need to pay to update my apps that have already been purchased or apps that i have gotten for free
No. That's not what it says. What is the EXACT message you get?
However, when i took my iPhone 5 with iOS 7.1.1 to the apple store, the "geniuses" have told me i have outstanding payments on an app so in order to update them, i need to go and purchase more itunes cards.. So i have went out and bought about Three 20$ itunes cards hoping that by using just 1 card - it would fix the problem im having. but it isnt.
Contact iTunes store support and find out what the problem is.
ALSO if i purchase an app without having the same amount of what it costs it will not let me buy/download it
Um... yeah... That's the way it works. If you want to buy something, you have to have enough to actually pay for it.
Contact iTunes store support.
You're not talking to Apple. This is a user forum. -
I followed these steps from this article;
In Finder, press Command-Shift-U.
Double-click Migration Assistant.
Click "Continue" and enter an administrator name and password when prompted.
Select the "From a Time Machine backup or other disk" option, then click "Continue".
Select your Time Machine backup disk or Time Capsule (enter the user name and or password if prompted), then click "Continue".
Having selected the correct disk nothing happened, other than the word "connecting" appeared. After some time this also appeared. "The backup disk image “/Volumes/Ross Backup Data/Ross’s iMac.sparsebundle” could not be accessed (error -1)". I tried both with the Time achine connected wirelessly and via Ethernet, with the same result.
Select the Time Machine backup you would like to restore (such the most current one you just made), then click "Continue".
Select Items to Migrate, then click "Continue". Note: The "Continue" button will be dimmed until the "Calculating…" stage is complete.
Any ideas please?How big is your Time Machine image? If it's really big (eg, several hundred gigs), it can take a lot of time to calculate the time needed to restore it onto your Mac. This said, I'm still on SL, so maybe you have to reinstall Lion from the restore partition first, then migrate your personal stuff from the Time Machine image.
Additionally, you'd be better served if you posted this thread in the Lion part of the forum... -
So my iphone is about 5 months old, over the last week it has been searching for a network signal. Yesterday i blew inside the sim tray to as i thought there was something stuckin there (stupid i know) but today apple denied replacement due to water damage. theres no water damage and the wet indicator is white. any advice on what i can do?? as i know it hasnt been submerged in water or exposed to water the phone was broken before i blew in it...the phne works fine its just not picking up a network
Take it back to the Apple store and ask for an explanation as to why they believe there is water damage. They should be able to show a water sensor that has been affected.
If still unhappy with the explanation, ask for a manager.
IF that does not get a satisfactory resolution, contact Apple customer care. -
I bought an Iphone 4 for my daughters birthday from the Apple shop, I am trying to use a Giff Gaff sim card which has been activated and has credit on it but the phone keeps giving me the message "please use a compatable sim"
Read here:
http://support.apple.com/kb/HT5014 -
I believe an Apple Genius has damaged my computer, what can I do?
I took my Mac Pro to the Apple Store today to get a heatsink looked at (it's overheating). I know the heat sink retainer clip is broken, you can see it with a flashlight. So I asked the Genius to take a look at it.
He took the processor board out of the machine with a ground strap on and took it into the back room where he continued to take off the CPU heatsinks so he could get a look at the faulty heat sink (northbridge). He puts it back together, brings it back out to me WITHOUT a ground strap on. He tells me they can't sell me only the retainer clip, the best they can do is sell me a brand new processor board. $330. I told him I'd shop around for a better price (come on, it's just a standard plastic heat sink push pin).
So I take my machine home and plug it in and turn it on. No chime, no boot. Uh oh! Maybe he just didn't push the processor board in all the way, so I ground up with my ESD strap and reseat the processor board.
So the machine finally turns on and I get to the gray boot screen, which suddenly has a kernel panic... Recovery partition also gives me a kernel panic... and my snow leopard DVD also gives me a kernel panic... but I can successfully boot to Windows 7! All right!
However, Windows is reporting that I only have 4 CPU cores (the machine is supposed to have 8) and that I only have 3 GB of RAM (I have 6 GB installed)... I begin to think that the Apple Genius has installed the processor wrong.
So I take the machine back to the Genius Bar, explaining what happened to a different person this time (original guy was gone). Now the machine won't even boot into Windows, or even get the gray boot screen... the same issue I had as soon as I got home... Except this time, reseating the CPU board isn't helping.
The new genius starts telling me that the processor board was broken when I came in earlier, and I tell her that this is a new problem that I didn't have before I came by the first time.... The only thing that was broken about it was the heatsink push pin. I explain to her that the Genius before could have reinstalled a processor incorrectly, as I understand that human error happens (I work at an electronics manufacturing company).
She tells me that the only thing he did was detailed in his notes he left behind earlier (which were vague, and left out the part where he took apart my processor board). She starts telling me that there's nothing they can do now except charge me for a new processor board.
I do not want to pay for a processor board that the Apple Genius may have broken earlier today. He was not grounded when he was handling my board and may have damaged something unintentionally. I'm frustrated at the thought of paying a lot of money for something I did not break.
Is there anything I can do? Who can I talk to about this? Apple seems to be impossible to get a hold of.sorry, but Apple doesn't really read or have much to do with stuff that's posted here. Your best bet may be to speak to the Manager of the store or call/email Apple. Retain all documents, make your case thoroughly but politely, and cross your fingers. an EECB* may work as well, but be polite-maybe asking to speak to a supervisor?
John B
*Email Executive Carpet Bomb -
Does apple care for macbook pro cover water damage?
I just wanted to know if apple care for Macbok pro covers water damage. I mean, it should seeing as I paid over $200 for it.
No. AppleCare is an extension to the warranty. The warranty does NOT cover damage only material and workmanship of the ortiginal product.
Allan -
I am living in Pakistan, Lahore. I have purchased an Apple Iphone 5S online from apple store. I am facing water damage problem and there is no apple store here in Pakistan, How can I repair my phone from apple service center? Please help me
Take it to an authorized service center or Apple Store in the country where the phone originated. Apple does not sell iPhones in Pakistan, nor will they ship them to Pakistan.
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I lost my laptop to water damage. how many installations do i get with PS CS6?
i lost my laptop to water damage. how many installations do i get with PS CS6?
You can get 2 activations count which allow you to install and use the Adobe software on 2 computers.
So, you can install the PS CS6 on the new computer without issues.
You can also contact Adobe Support to get the activation count resetted so that you can use the software on 2 computer again. -
Does the apple care for iphone 3gs cover water damage?
does the apple care + for iphone 3gs cover water damage?
No. Terms of the warranty call that "abuse".
You can hope, and try:
Turn it off, leave it off
Put it in a pile of "dessicant packs" (shipping packs found in hard disk boxes), possibly in a plastic bag (NOT rice -- that has rice-dust which gets into the unit)
Maybe try turning it on again in about 4-5 days
But this is really a desperation move, and I would not do it myself (although others say they have tried it).
Most likely you are paying for either a repair or a new unit. -
My laptop had water spilled on it 3 days ago, I let it sit as instructed by best buy . I am on it right now but the mouse movement isn't smooth anymore and it is slower. The first time I turned it on it didn't respond at all,can anyone tell how bad the damage really is without actually seeing it ? Do you think maybe it will be just a simple repair or am I looking at a whole new logic board?
Until you take it in so that a technician can look at it, it is all guessing and nothing more.
Allan
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