Apple hasn't charged me yet?
Today my refurbished 13-inch MacBook Pro was delivered. I used a debit card to order it but Apple hasnt charged it yet. I was wondering if I should give it a few more days so that I can call them? Does Apple always charge you when the item ships? Also techeniclly my MacBook Pro was suppose to ship on november 30th so might that be the date?
They usually charge when it ships. You may need to call them after Thanksgiving.
Similar Messages
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I have tried multiple times to download itunes on my pc with windows 7. At this point I am incredibly frustrated and have come to the conclusion that a) apple so doesn't care about the pc users that purchase their products b) itunes is apparently not meant to be user friendly since many people can't even download it and c) the people employed by apple aren't that bright since that can't make a working version of a program that they have put out not once or twice but over 10 times...
Hi there,
I had the same experience. I'm using a Dell Inspiron 1545 laptop, with Windows 7 Home Edition, 32 bit.
I tried to install iTunes 10.5 and it started installing, then, just before the end of the process, came up with the following error message:
"There is a problem with this Windows Installer Package. A program required for this install to complete could not be run. Contact your support personnel or package vendor."
Of course, no information on what the program that couldn't be run was! At first I tried the usual stuff, like scanning for viruses etc. but nothing doing. Then I started Googling. In the end, I uninstalled all Apple stuff from my computer. A lot of it I had to do manually, going in to the program files drive and deleting stuff from there, but some of it wouldn't delete as it was saying it was open in Windows Explorer. In the end, I managed to delete the iTunes folders by selecting one of my mp3 tracks saved on the computer and right clicking 'open with'. I then browsed my pc to locate the iTunes folders still outstanding and was able to right click and delete them that way.
Then emptied the recycle bin and did a restart before going online and downloading iTunes 10.5.
Thankfully it worked, but its taken me a good few hours and made me really quite tetchy! I've never had this problem before, so I hope this is going to be a one off.
One thing that doesn't seem to be working is that, despite how many times I tell it that my preference is for the iTunes Media folder to be located on my external hard drive, it keeps putting it back to the C drive! Didn't have that issue with the last version. Grrrrrr. Arrrrgggh.
Hope you manage to get yours sorted - this is affecting a lot of people by the look of things. -
My Iphone 4 won't charge. I began noticing it yesterday but I ignored it. Now the phone is dead. I've had it plugged up to my computer all day and it says that it is charging but hasn't cut on yet. I've used many different chargers and none of them work.
If the same when using the included power adaptor, there may be a hardware problem with the battery. Make an appointment at an Apple Store if there is one nearby.
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So, after my iPod touch died, i plugged it into the computer to try and charge it, and now it keeps changing between the charging screen, the apple logo, and a blank black screen, still hasn't charged, and its been plugged in for almost an hour now
See the not-charging topic of:
iPod touch: Hardware troubleshooting
Have you tried another cable?
Another charging source? Does iTunes see the iPod when you connect to your computer?
Look at the dock connector on the iPod. Look for abnormalities like bent or corroded contacts, foreign material and cracked or broken plastic.
- An appointment at the Genius Bar of an Apple store might be in order -
How to I get my Apple TV to charge to my loaded gift cards instead of my visa
How to I get my Apple TV to charge to my gift cards already loaded into I-Tunes instead of charging my Visa account?
I found the same issue trying to update pictures for the AppleTV3.
From what I can determine the issue is in iTunes itself not being able to select the new Photos app file format.
You will note that if you look inside your "Pictures" folder there is a new file called "Photo Library.migratedphotolibrary" (which is really a database of existing iPhoto pictures), plus a new file "Photos Library.photoslibrary".
Well, for whatever reason, it appears Apple missed or forgot that iTunes needs to be able to read the new file. Of course you can see your existing iPhoto pictures inside of Photos, but when it comes to being able to select them to share in iTunes, it just is not selectable - so much for the "IT JUST WORKS" factor - yet another defect from my perspective.
Besides this being some form of defect, it really is not intuitive that you have go into iTunes to select photos for the AppleTV. Or, rather it is not obvious as the Apple TV does not show up like the other iOS devices. User Experience (UX) is a hide and seek feature. -
Hello everybody!
I bought macbookpro retina in 4th july and I am suppose to download m lion free !! I just sent that form(up to date) to apple , the thing is I didn't know I have to give them Receipt so I gave them bird wallpaper !! know when I want to fill it in again , it says this serial number has been registered and something like this !
so what should I do? apple hasn't sent me an email yet
so worry..!Can I ask, for what Up-to-date section asks you to email them a receipt? When I claimed mine I wasn't asked to provide one.
Also still waiting on my code, been 24hrs now so not expecting it any time soon. -
Hi can anybody help or advise me? I've recently bought the i-phone 4s, I've set up my apple I.D and password but everytime I try and log in it says "this apple I.D has not yet been used on the i-tunes store" I click "review" follow the instructions and agree to the terms and condition's, enter my bank details but it declines every time? I've tried both my accounts and its declined both, this stops me from logging in so I can't download anything for free or buy anything, my sister had the option of skipping the bank details part when she created her apple I.D and just enters her's when buying something, why do I not have that option?? And why is it declining my bank details...please HELP!!!!!
The details I'm entering are correct, I choose visa as my card type, enter my card number, enter my expiry date and my last 3 digts on the reverse of the card, enter my address and zip code plus my home telephone number, click continue and it says "the payment method you have selected has been declined, please enter another payment method". I've lost count how many times I've tried, I've typed my details in slowly making sure I put them in properlly and it still declines it, I've even tried makeing a new apple I.D and when I get to the bank details part it declines it again so I am forced to press cancel and all details are not saved so its just like I'm hitting a brick wall, its ******* me off!!! I can't even download any of the free app's because to do so you must log in but when I do it says "this apple I.D has not yet been used in the i-tunes store" review my details and can't get past the bank details part. So doesn't log me in, I'm honestly out of ideas
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I am using iPhone 5 and tried to Erase All Contents and Settings but it is just showing an apple sign on the screen and nothing is happening now for about 3 days now. All it does is eat up my battery and still show apple sign after charging! Help!!!!
Hi DaVince Vince,
I'm sorry to hear that you are having issues with your iPhone. I also apologize, I'm a bit unclear what issues you were having that led up to the attempted Erase All, and/or exactly what behavior you are seeing now (restarting, not responding at all, etc). If you are seeing an Apple Logo screen and your iPhone does not appear to be starting correctly, you may find the following articles helpful:
If your iOS device restarts, displays the Apple logo, or powers off while you're using it - Apple Support
If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
Regards,
- Brenden -
How do I contact apple with unknown charges to my account
My account was charged almost $30.00 for apps that I did not purchase! How do I contact apple about these charges?
I'm guessing you are in the US, apologies if i'm wrong, but if you are then do the following
Check your account history for the relevant order numbers/purchase date, cost etc. of the disputed items
Go to the Apple Express Lane Support for iTunes
https://expresslane.apple.com/GetproductgroupList.do?PRKEYS=PF4
Choose iTunes Store
Then Purchases, Billing & Redemption
Click Continue
Choose the devices and versions of iTunes that you normally connect to the iTunes store from and click continue
you will be taken to a page where you can e-mail Apple who will aim to respond within 24 hours
hope this helps -
Why Lion is working too bad? why apple don't fix it yet?
why Lion is working too bad? why apple don't fix it yet?
Apple is constantly working to fix bugs that occur in operating systems and other applications. Lion may have some initial bugs that needs fixing, but rest assured that Apple is working on it. And not everyone is having problems with Lion. I for one, am not.
Cheers -
Can I use apple keyboard to charge iPad?
I am running low on USB ports. Can I use the apple keyboard to charge my ipad?
Not the ideal way... and may take forever...
See Here...
iPad Charging
"The fastest way to charge your iPad is with the included 10W USB Power Adapter.
iPad will also charge, although more slowly, when attached to a computer with a high-power USB port (many recent Mac computers) or with an iPhone Power Adapter.
When attached to a computer via a standard USB port (most PCs or older Mac computers) iPad will charge, but only when it's in sleep mode.
Make sure your computer is on while charging iPad via USB. If iPad is connected to a computer that’s turned off or is in sleep or standby mode, the iPad battery will continue to drain."
See... http://support.apple.com/kb/HT4060 -
IS COMPUTER FIX, INC A 3rd party Independent Tech Support Provider FOR APPLE? THEY CHARGED AS 339.00 DOLLARS TO REMOTELY REPAIR OUR MACBOOK
If you paid by credit card, contact the bank handling this payment
and ask that it be stopped since the provider did not actually do
anything to the computer and you are suspicious of their actions.
If the billing was added to a phone account, contact the vendor of
that service to dispute the charges against you; and cite concerns
of security, identify theft, privacy and of being scammed.
You may have to fill out forms, and see if the credit card bank will
refund or not; usually they mail them to your billing address, after
you call the bank customer service. Some are better at than others.
This could take some months to resolve, if you paid that way.
They may also have installed (or had you remove security) while
inside your Mac and its system software, remotely. If they were
able to 'scan' your Mac remotely, they may have harvested any
personal or financial information, including passwords saved to
online accounts that may have been in browsers or keychain.
On another track, complete repaired Macs of an older vintage
are not very expensive; even ones from companies who repair
them or those who have stock of repaired units...
While checking for a friend, online I found a few portables that
had been repaired and for sale by a company whose business
is to repair almost all portable Apple computers, in-house.
You can buy an early model guaranteed MacBook from reputable
repair companies with limited warranty for under $400. and that
includes a bill-of-health with an option to buy a longer warranty
for a little bit more. Or just mail in your computer in a flat-rate
postal carton with padding, to one of the well-reputed repairers
directly. They perform a physical/software hands-on diagnostic
& repair service, tell you before they fix anything what it will cost,
what the price variables are when they do hands-on testing; as
that is a real repair. An example: wegenermedia.com online.
The Apple support site has links to the better known AASP
authorized Apple service providers, and you could look up
the ones nearest your City & Country in the Locate section.
Blue links below require additional info once in their Site to
access the Authorized Apple Service Providers who have
an actual physical presence, where they offer services..
Find an Apple Authorized Service Provider
Visit an Apple Retail Store
Apple - Find Locations - Country Selector:
https://locate.apple.com/country
Contact Apple Support - Apple Support:
http://www.apple.com/support/contact/
Some independent providers may be in a situation to do more or
even less, than an Authorized service provider. Some may just
repair computers -- and not officially be affiliated with Apple...
Best to do the necessary research before committing to repair.
In any event...
Good luck & happy computing! -
None of the above have worked. Ipad completely bricked. This began when merely updating IOS software as instructed. Now Apple want to charge me for using their crappy software as directed. Surely this is not only immoral but potentially illegal.
Read: iPad Troubleshooting Assistant
That procedure eventually leads you to the need to restore it.
Make sure you are following the instructions in this procedure to the letter. Here they are, with emphasis on some easily overlooked requirements:
Disconnect the USB cable from the iPad, but leave the other end of the cable connected to your computer's USB port.
Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release only the Sleep/Wake button.
Continue pressing and holding the Home button while you reconnect the USB cable to the device. The device should turn on.Note: If you see the "low battery" screen, let the device charge for at least ten minutes to ensure that the battery has some charge, and then start with step 2 again.
Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears (iTunes icon and USB connector) release the Home button.
If necessary, open iTunes. You should see the "recovery mode" alert ("iTunes has detected a phone in recovery mode").
Use iTunes to restore the device.
If you do not see the "Connect to iTunes" screen, try these steps again. Be patient since it sometimes takes several of these attempts before you are successful.
If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Select the iPad in iTunes and choose "restore from backup". This assumes you have a backup. If you do not, you will have to download all your purchased iTunes content again. You do not have to pay for anything you already purchased.
If you still can't get it to work, you have done all you can and only Apple will be able to help. -
When I try to update or order a new (free) App on my iPod, I'm told that my Apple ID has been disabled, yet I can log on to my Apple Account and iTunes (where I have credit). Is there a simple solution to this??
In that case, your only remaining option is to contact iTunes Support.
http://www.apple.com/support/itunes/contact/
http://www.apple.com/contact/
http://www.apple.com/contact/
B-rock -
My daughter has forgotten her passcode on her ipod. Apple wants to charge me $60 to help me. Does anyone know how I can reset it?
Connect the iPod to the computer and restore via iTunes. Place the iPod in Recovery mode if necessary to allow the restore.
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