Apple? Hello...Is there anybody in there? Just nod if you can hear me.

Has anyone seen any kind of acknowledgment from Apple that there even is a problem? It is clear from the outcry across this and other boards that this latest version is negatively affecting a considerable amount of users. But I still haven't seen Apple apologize and reassure us that they are trying to fix the problem. If they have and I just missed it, could you please point me to the light. I'd like to know this is temporary.
I've always been impressed with iTunes. I never had any problems installing or using any of the versions...until I installed 7.0.2.16. Then everything seemed to go wrong.
I can't import cds...they don't even show up after I insert them. I can't add or import files at all anymore. Tracks skip for the first few seconds if any other programs are running. And some tracks purchased from iTunes are gone.
Apple? Do you hear us?
Hp Windows XP

Hey Dave,
Glad you asked.
I completely removed 7, Quick Time and all iPod applications. After running a search for itunessetup.exe, I discovered I still had an earlier version 6.0.5.20 which I then installed. It seemed like a successful installation but I received the response:
The file "iTuneslibrary.itl" cannot be read because it was created by a newer version of iTunes.
iTunes wouldn't even open. Rather than immediately uninstall, I went for the repair option. Again, it stated a success...but I still could not open iTunes.
So maybe my reasoning that an earlier version could be reinstalled was faulty. I uninstalled everything again...being sure to follow every step meticulously...made sure I had a clean slate...and then installed the latest version again.
Every problem I had remained.
BTW, I wasn't expecting to see Apple respond in this forum. I was asking if a statement had been made addressing the many issues plaguing users and if so, can someone point me to it. On the other hand, I own a successful business and if I knew my product or service was causing a great number of people grief, I would be in here finding out what their problems are and addressing them if not individually in some kind of a statement acknowledging and reassuring my customers, to whom I am eternally grateful, that "we are doing everything we can to fix this." There is absolutely no antagonism here. I'd just sincerely like to know if they've done that.
The subject line is the first verse from Pink Floyd's Comfortably Numb...it was rhetorical

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