Apple helpline confirm reasonable for an ipad to only last 2 years.
Have an ipad 1 3g model, cost approx £500. 2 years 3 months old.
Problem when charging if it reaches 100%, ipad will completely shut down. Can take up to an hour to reboot.
Spoke to Apple. Realise I can record calls for personal use but they cannot be used as evidence in court.
Lady confirmed not unreasonable for the battery to give up after 2 years.
Sales of goods act allows up to 6 years to claim for faulty items. However im being advised a battery is a consumable and therefore not covered.
Firstly as yet we have no idea this is a battery fault, its fine once its rebooted ok.
Secondly, ipads1 I believe they even glue the battery in, warranties invalid if you try and replace the battery, device is made so the average consumer cannot replace battery.
This to me makes it an integral part of the ipad, not a consumable part that can be swapped in and out.
Therefore the lady at apple is confirming it is bot unreasonable to have a faulty ipad after 2 years but that apple will not assist. I was even told they could replace my ipad1 for £206. With another ipad1! Have all this on a recording.
Im posting here to see what other apple staff may suggest. Is this lady incorrect? Do you think its 'perfectly reasonable' for a £500 tablet to fail after 2 years.
Finally I would add the item was actually bought from Currys, Apple have actually been a lot more helpful than Currys. Currys simply dont want to know, pass the buck to Apple etc, even though the sales of goods act states my contract is with the seller. Ie Currys.
Apologies for the waffle, but this ipad was a present for my mum. She is very elderly and trying to deal with cancer. Skype and her emails have become a bit of lifeline to her.
Many thanks
you can let apple know using feedback
http://www.apple.com/feedback/ipad.html
this forum is for user helping user and we can't really do much apart from sympathize and
pitch in wit that it being a battery issue sounds plausible and that all batteries dies sooner or later
and very few customers of anything ever change or buy a new battery unless the place they bought the device change the batt for them
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