Apple ID already set up, but not getting email to reset

Trying to set up apple IDs for my boys, but the website says their email address have already been used. I hit the send the reset my password by email, but got no email. Anyone familiar with this issue?

Settings>Store...tap the ID shown...sign out...sign back in with the ID you want to use.
Note: Any & all apps obtained with your old ID are forever tied to that ID & can only be updated using that ID. Apps cannot be transferred to another Apple ID.

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