Apple ID (AOL email address) wont work on Apple TV - any ideas?
Although I did not know it, I apparently have two apple IDs - one with a @AOL.COM extension and one without. My library, apps etc are on the ID without the extension but I cannot get to sign the Apple TV into that account as it says that account is frozen (which it isn't as I still buy things using it) - but I cannot get into it in customer service nor change password as it does not send the email to me when it confirms that it has been sent.
Anyone else experiencing such annoyances ?
Hi tried the various options but ended up deleting the apps associated with the old Appleid and then accessing them from the App Store and reloading. They automatically asked for the new Appleid and password.
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HT5312 my rescue email address wont work
i have a rescue email address but it wont work even those i need to us it now. HELP!!!!
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(102981) -
Ive put in an incorrect iCloud email address and cannot verify my password any ideas
I got the iPhone 5s and when doing set up I put in an email address that doesn't exist and a password , after set up it tells you to follow email to verify , now I can't get in to my iCloud due to not being able to verify password, and when I am trying to put password in it tells me its incorrect
If you want to use another Apple I.D, you can go to SETTINGS - STORE. Click on the Apple I.D; select Sign out and Sign in with a valid Apple I.D.
If you want to change the password of an existing Apple I.D. you need to sign in to the account first which apparently you can't as the "password" is incorrect. Here is what you can do to change the password.
Go to https://appleid.apple.com
Login with the Apple I.D. and you will see these 2 option.
Select your authentication method.
Email authentication: To access your information, we will send an email to the address(es) on file for you.
Answer security questions: To access your information, you will answer the security question(s) provided when you originally created your Apple ID.
Proceed with the one that's easy for you. -
My Apple ID is my AOL email address. Since I set up iCloud & another email address, I only have an Inbox. I kept getting a IMAP error. How do I restore to a previous iCloud backup before this happened?
It may be that the process you used to change the iCloud ID created these issues. What I would suggest you do is the following:
If you have any photo stream photos on your device that you want to keep, save them to your camera roll by opening your photo stream album, tapping Edit, tap the photos, tap Share, tap Save to Camera Roll.
Go to icloud.com on your computer, sign into your iCloud account and check to confirm that your data is all there.
Assuming your data is on icloud.com, go to Settings>iCloud on your device, tap Delete Account and choose Delete from My iDevice when prompted. This will only delete the account and your synced data from your device but not from iCloud. Your data will be synced back to your device when you sign back in.
Go to Settings>iCloud, sign back in with the correct iCloud ID and password and turn your iCloud data syncing preferences back on. This will sync your iCoud data back to your device and recreate your iCloud email account.
Try your Mail again and see if it works properly now. -
Need help setting up 3 different iCloud accounts for my kids (so each has own iMessanger)using same Apple ID (mine) ....they don't have their own separate email addresses to work from...how do I do this?
Any devices connected to the same icloud account can sync all the data on that account. For this reason an icloud account is really for a single user.
On a mac, if each user has their own account, then the itunes for that mac account should be set up to connect to that user's icloud account (System preferences>icloud). -
FaceTime: I have a iPad, iPhone, iMac all on the same apple Id/account. Without changing id/email address can I use FaceTime between any 2 of my devices? It works from iPad to iPhone but not the other way??? I would like talk/see my kids if am away.
Hope you can help.
I have added a new email address but kept my Id, but I get busy when trying from iPhone to iPad as they are clashing. Like find my iPhone app hence trying to keep them all on one accountIOS: using facetime http://support.apple.com/kb/ht4319
using an ipad will use the email address since you can't make a phone call. see the link.
Your basically calling/emailing yourself that's why your getting a busy signal. -
I'm trying to set up icloud account and it won't accept my current apple ID which is my aol email address. I don't want to have to use a me.com address.
You will need to remove it as your rescue email : log into your account via the 'manage your apple id' button on http://appleid.apple.com, select the 'Password And Security' section on your account's screen, and answer the two security questions that show - you should then be taken to another screen where you can change or remove your rescue email address.
Then try logging out of your account and then log back in and see if you can then use it as your primary email address. -
What if my Apple ID is the same as my AOL email address?
If my Apple ID is the same as my AOL email address but the passwords are different, do I still need to change it? I logged out of iTunes and back in as instructed but no prompt to change my Apple ID.
If your iTunes account is an AOL email address then it's not affected, it's only AOL username (e.g. without the '@aol.com') iTunes accounts that need to be converted by the end of March to be an email address instead.
Your iTunes account password and the password that you use to login to your AOL email account (for viewing/sending email) don't have to be the same, and it's more secure if they aren't. -
I just updated my Apple ID to a current email address, it worked on my laptop but my phone is still using the old one and neither password works. I can't download or use anything other than phone calls and texting on my phone now. Help!
go to settings
then to store
tap your id then click sign out
then sign back in and you should be fine -
My security questions aswer neld to be reset bye emaill but wont work help me pris
my security question aswer neld to be reset bye email but wont work help me
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contacting Apple for support or
Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
Account Security.
3. Rescue email address and how to reset Apple ID security questions.
How to Manage your Apple ID: Manage My Apple ID -
why my Alternate Email Addresses does work on my send an email to your rescue email address to reset your security questions and answers.?
Because an alternate email isn't the same as a rescue email. If you can't get an email sent to your rescue email address or don't have one, you need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(103736) -
HT5312 Rescue email address not work and I forget my security question answers
Rescue email address not work and I forget my security question answers
If you don't have access to your rescue email account (you won't be able to change it until you can answer 2 of your questions), or you aren't receiving the email to it, then you will need to contact iTunes Support or Apple to get the questions reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset you can then use the steps half-way down the page that you posted from to update your rescue email address for potential future use, or you could change to 2-step verification : http://support.apple.com/kb/HT5570 -
Erec - leaving action deleted internal candidate email address not working
Good morning
We have the following situation:
1. A person was made a leaver in HR with future leaving date.
2. Decision was made that the person could actually stay so the leaving action was deleted in HR.
3. In erec in SU01 person still showing as role RCF_INT however the email address (produced from IT105 subtype 0010 in HR) was blank and his Alias field populated with his employee number ie: as if he was a leaver still.
4. I have manually updated the email address in erec for his internal email address - this did not let him apply for an internal job. I then deleted it in IT105 in HR and then recreated it in IT105 - this has gone across to Erec however he still cannot apply and the Alias field is still being populated.
So erec is behaving as if he is part internal and part external! How can I stop the Alias field being populated for him and how can I then get the email address to work?
many thanks
DawnHi Nicole
Thank you. The order of events was as follows:
a. On 25.01.11 a leaving action was done to start 01.04.11
b. A decision made in March that the individual could stay however the leaving action was not deleted until 08.04.11
c. This meant that he became a leaver in erec and due to subsequently deleting the leaving action he has reverted to INT_CAND (which is what we want).
I have managed to get the email address to work by deleting the IT105 subtype 0010 in HR, I then recreated it in HR and it has PFAL'd over to erecruitment so the user is now able to apply for jobs.
However the Alias field is still populated and the user has an additional employee number in erecuitment. Are you able to advise how the alias field can be depopulated?
Many thanks
Dawn -
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