Apple ID - At My Wits End

This exact same text has been posted in the "iTunes" forum.
This question is probably not in the right place. Fact of the matter is, there ISN'T a right place here for this question.
I see I am signed in here as "Mudsharkbytes". Even THAT surprises me, but after this evening, it shouldn't.
My first mistake was updating my iPhone to iOS5.
When I restarted the iPhone, I found I was FORCED to create a new apple ID in order to proceed through the startup procedures. It would not let me enter my regular apple ID nor any of my email addresses I have used - it would say "Those addresses have already been used" or some such.
So, after I register yet another new email address, I'm dismayed to find that only iCloud recognizes that particular address, iTunes doesn't, and neither does the app store.
So, after a LOT of screwing around, I finally get my standard email address re-established with my apple ID. Itunes is working again.
However, when I go to iCloud and try to enter my now reestablished ID, I can't because it is still locked in with the address I entered during the new IOS5 startup. Finding no other way to change it, I DELETE that iCloud account then go to log in with my regular account to create an new one - then it says "this email address has not been verified - go to appleid and create a new appleid"!
Well, I have already used up all my email addresses - I have no more to use to create a new id with!
When I go to apple ID, sure enough, it says my email address has not been verified. I click the 'verify now' link - repeatedly - but no verification email is sent.
Checking my email history, I find that nearly a year ago I got an email asking me to verify my email address, thinking I must not have clicked the link, I clicked to 'verify now'.
Well, I get a page telling me that my email address has ALREADY BEEN VERIFIED! But it hasn't because on the 'manage your apple ID' page it says it ISN'T verified!!!
So, now I have no way to use the new iCloud, which was a big part of the reason I updated to ios5!
But wait, IT GETS WORSE!
I have six apps that need to be updated. When I click 'update', it has my previous apple ID, which DOES happen to be "Mudsharkbytes" already entered so, of course, when I enter my password - it fails!
I go to the "Store" under "Settings" and, yes, the correct apple ID is there, but when I go to the app store, the old id refuses to let go.
So, for all my trouble, not only can I not use iCloud, I can not update or download any apps either! I was MUCH better off before I updated to the new IOS!
Further, there seems to be no way to get a simple answer from Apple as to how to fix this either - I am forced to come here to the discussion page and HOPE I can find some help.
Arrgh!

Similar Messages

Tidying Apple Mail-at my wits end...

I've literally been battling this scenario, on and off, for well over a week now, probably closer to two weeks. All I'm trying to do is save, then delete some emails. But I just cant seem to get it done. Here are some details...
At work, we're using Apple Mail as the front end to a Gmail Account. They're connected via IMAP. A couple of weeks ago, the boss man said his HD was nearly full and Mail was the main suspect. Yeah, I'll say! A 200GB Mail folder is a little excessive. So I decided that I would spear-head the clean-up efforts. We're a photography business. We send / receive a lot of emails and we have a ton of massive attachments all the time. The whole email "system", which pre-dates my involvement with the company, is so convoluted it's scary. I don't even know how many emails we're talking about. We'll over 40,000.
Here's my general tactic so far. I made a Smart Mailbox to show me everything from 2011, including Sent but not including Trash. This was to be my main filter. I made another Smart Mailbox, identical to this one, but I also had it reveal emails that specifically "Contain Attachments". I went into this Smart Mailbox and tried to select all and chose to Remove Attacments. This would eventually lock Mail up, I'd have to force quit and try again. I eventually sorted this on Size and started at the top and would select small clusters of emails and remove attachments. I did this long enough and often enough to eventually remove all the attachments. Although this is where an anomaly revealed itself. When I would bounce back over to the "all 2011" Smart Mailbox, some of those emails seemed to have attachments still. Huh? A lot of them still had attachments. I thought I'd just dumped these attachments? So I did another Select All, in the full 2011 Smart Mailbox and selected Remove attachments. This too choked things down to the point of needing to force quit Mail. Upon re-launching, one of the many times I needed to, Mail acted almost like it had been initialized and needed to be set up again. Not from scratch, but it did want to re-import 35K emails. I waited this out and eventually it seemed to come back to life. Although this is where Anomaly #2 came in. The IMAP account seemed okay. But I also have my own work email in Apple Mail too, a POP account. Instead of the 1,500 emails I should have had in my own inbox, there were essentially none. No drafts (should've been a dozen.) No Sents and about 6, very recent, emails in my inbox. So my account got toasted along the way! Great. This was days ago. I'm delirious from struggling this with for so long...
After nearly pulling all my hair out, I was finally able to archive all of 2011. The general process was to
1.) Make 2011 Smart Mailbox
2.) Remove Attachments
3.) Save as: Raw Message Source
4.) Delete 2011 emails
This took our 200GB Mail folder down to around 60GB. Hooray! Though, now it was (is) time to try the same move with 2012.
I tried the exact procedure and found pretty much the same oddities: despite having "removed attachments" for the 2012-with-Attachments Smart Mailbox, when I'd move to the "Everything 2012" Smart Mailbox, there were still (large) attachments floating around inside. Again: huh? This stil does not make sense to me, but a some point I had already given up trying to make sense of a lot of this. But I did the same thing: stayed inside 2012 Everything and tried removing more attachments. I've been doing this crap for another week now as once Mail got relaunched, emails with supposedly removed attachments, were re-appearing with their attachments attached. Stil scratching my head on that one...
So now I'm at the point where I'm over it! I'm done trying to remove attachments. I'm simply trying to do a Save As, Raw Message Source, like before. I don't care how large the resulting mbox file may be. But the issue now is a ridiculous amount of waiting—again. When I reveal the Activity Window I'm seeing long, long waits in a few areas: "updating cache directory" and "fetching headers" to name a few. I'm trying the "Save As" right now, as I type and I'd say in the past hour, the status bar *may* have move .1 %—if that!!
What can I do? Do I just need to wait, what feels like is going to be a year, for this process to complete? What about my, essentially lost, emails. (When I log into gmail, via the web, I can see the emails "labeled" with MY address are still there. At least 1,000 of them.)
I can't express how frustrating this has become. I'm a photo editor. I'm supposed to be editing. But I'm technically savvy and have been using Macs for over a decade so these kinds of tasks also, by default, fall into my jurisdiction. I'm *just* trying to archive some emails. I had no idea it would take TWO SOLID weeks. And. I'm not even done. I'd be different if I spent two weeks to get it completed. I've spent two weeks and I'm not even half way done.
I'm feeling so defeated.
Any words of wisdom or guidance at this point would be greatly appreciated. I can provide any kind of additional info that may be needed. The system that I'm trying this on is an iMac running 10.6.8. The bosses machine with the clogged HD is a white plastic MacBook running 10.6.8. He also has this IMAP/Gmail account up and running on our Mac Mini running 10.8.3. FWIW, my POP account is not installed on these latter two machines. I just took a look at the Mail folder on the Mini and it's at about 53GB. What can I do to get out of this straight jacket. What sort of tactics should I be employing, more regularly, to not end up in this torture room that I'm sitting in now...
Thanks for listening!
That top bar, Saving 39027 messages, hasn't budged at all. It's been running for over an hour now...
The one beneath has only moved as far as shown, in the same time—over an hour. Ugh.

Hopefully, it's working. Slow and steady. [S L O W being the operative word.]
But 9 hours later it looks like the Save As process is about half done.
Another week and I might actually get this done.

When trying to update apps an invalid apple id show up and I cannot get the apple id to update to the same id, I have restored, restored as a new phone, I have been into the manage I am at wits end after 7 hours on hold and working with techs.

When trying to update apps an invalid apple id show up and I cannot get the apple id to update to the same id, I have restored, restored as a new phone, I have been into the manage I am at wits end after 7 hours on hold and working with techs.

Finally got through to tech support and found someone who seemed to know what was going on, he walked me through and using appleid.applesupport got me to a point where i could get a new password for the apple id that kept showing up.
I think you were on the right trail and I want to say thanks for your help. Much appreciated
ccl43

How do I prove that I have never once changed my screen on my iPhone 5 since I upgraded in August. I am at my wits end. I work for o2 and I can promise I have never changed the screen. I got this phone in a sealed box and been down 3 times to Apple Store

I am furious about this. 3 visits to Aberdeen Union Square to be told the screen on my phone is not apple merchandise. How can this be when I got the phone from o2 (my work) in a sealed box. I have never once sent the phone away to be repaired or made an insurance claim?
The problem is my screen is becoming unresponsive. Sometimes does not work.
I have restored my phone as told by Apple Technical ( may I add this gentleman was very helpful)
I am basically sick of being called a liar by apple. I can swear this phone has never been tampered with except at The Apple store. I always have recommended Apple phones when doing my job as a sales advisor. I am at my wits end. I will not give up on this.

I have heard of this possibly happening after insurance claims but nothing coming from a sealed box. I'm so frustrated by this as my touch screen doesn't work sometimes and this is causing big problems trying to answer calls. I have only had the phone since August. I set the phone up myself from the sealed box and its never been away from me, never have I had to send the phone away for repair or insurance claim.
Feel like I've got a faulty phone and no one will help me...I trully believe all my phone is all Apple and always has been. I wish I could get photo evidence of inside the phone so i could see for myself.
Its a very expensive phone which is driving me crazy.

I keep getting the error message "apple application support is required to run itunes. Please uninstall itunes and then install it again." I've done this twice and still keep getting the same message...I'm at wits end Please HELP!!!

I keep getting the error message "apple application support is required to run itunes. Please uninstall itunes and then install it again." I've done this twice and still keep getting the same message...I'm at wits end Please HELP!!!

Let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Does it install properly for you? If so, does iTunes launch properly now?
If instead you get an error message during the install, let us know what it says. (Precise text, please.)

Please help, im at my wits end!!

Hi All,
Ive had my Ipod Video 30G since Xmas, and ive never had any problems with it. I used to use my boyfriends laptop but ive recently bought a new macbook.
I transferred all of my songs over, and contacted apple so i could download my already purchased videos onto my new mac.
I did this and all of them downloaded fine - however, the videos will not sync to my ipod. Everything else works fine (songs both purchased and imported from my cd collection).
Whenever i try to sync my ipod i get this message: "some of the videos in your itunes library, including XXX were not copied to the ipod XXX beacuse they cannot be played on this ipod".
Now this has NEVER been a problem before, and at first i thought that maybe itunes wasnt recognising my ipod as a video one, which it is. However when i clicked into the individual file problems it said, "XXX was not copid becuase the video format is not supported by XXX ipod"
So, the plot thickens....i guess this is because of the format of the file.
So, i spend 50 mins on the phone with apple support, they say there is nothing wrong with either my mac nor ipod, it is an itunes issue.
So i email itunes, SEVERAL TIMES, for them to tell me to do the following:
1: the 5 R's, restart, restore blah blah
2: Deauthorise and Re-authorise my itunes store with my mac
3: Reinstall Itunes
All of which i have done. The problem remains...
So i scower the internet for the solution, someone tells me to choose the "convert selection to ipod" option. This doesnt work an brings up an error -50 message.
Someone tells me to trash the apple.itunes.com option in itunes documents, this doesnt work either!
So, now i dont know what else to do, apple have emailled me and told me that they havnt a clue, but will "get back to me" GREAT EH?
Now, since the newer version of itunes was installed today, now i can play the videos on itunes or through quicktime, but I STILL CANT PUT THE VIDEOS ON MY IPOD.
Please someone help, im at my wits end and im about ready to throw all my apple items in the bin.

is this a witch hunt? I just need some help and didnt know whether to put this post in the ipod or the itunes section, and when i tried to send them my computer froze and ended up adding the post a few times. If i could delete them i would all but one.
Youd think i had broken a law with all the comments im getting!
All I need is help.
thanks

Bluetooth not available - at my wits end.

Hello Apple community, this is my first post.
Problem: Bluetooth not available - i think it started after installing Lion, intermittent on and off for about 12 months, gave up about 6 months ago until now.
System:   Macbook 13.3 mid 2010 OSX Lion 10.7.5
Tried:       PRAM Reset
               SMC Reset
               Removed apple.com.bluetooth.plists
               All devices disconnected
               All wireless disabled
               Auto login
               Hold power button until led flashed
Full shutdown - overnight even disconnected the battery, on startup bluetooth worked, but the batteries in the mouse went flat (6 months old lol) then no bluetooth after installing new batteries.
Too scared to try a complete wipe and reinstall, i can't backup with time machine until i get a large external drive 1tb+
Please help i am my wits end trying to get this working,
thankyou for looking

Hello:
Reset the SMC and PRAM again.
Barry

Desperately Need Help. At my Wits End

Ok Here is the issue. I live in a house with my GF and 3 roommates. I have an elaborate home network setup with 4 wireless laptops and 4 Desktops hardwired in. I am having an issue where it is dropping my connection to everything every hour if I am not playing a game and every 20 minutes If I am playing a game. Here is how it is set up
Cable Modem - Router (Router Goes to)
My Bedroom 8 Port Hub (Hub Goes to)
My Desktop
Wired Laptop
Radio Server
My Roommates Laptop
My Other Two Roommates Bedroom (Goes to Wireless Router set to Gateway - Connects...)
2 Desktops
1 Lapto
Network Printer
The Hardware...
Cable Modem - Motorola Standard Comcast Cable
Router from Modem - Linksys WRT54G V6.0 With Cisco Security
8 Port hub - Linksys 8 port Network Switch
Second Router/Gateway - Linksys/D-Link I can't remember
Network Printer - OkiPage 24DX/NX
Laptops:
Dell Latitude D620
Dell Latitude D600
Apple Powerbook
Desktops
My Custom Rig for Pwn
HP Pavilion 1915 (Roommates)
HP Pavilion 1915 (Radio Server)
Apple G3/G4 Desktop (Maybe 2)
Now Here is the issue. My laptop is connected wirelessly to my base router from the cable modem. The router is directly below me in the basement and I am on the second floor of the condo. My Desktop is connected by a network wire run through the house to the second floor from the same router. At any point while play in a game the connection will either lag or stop; DoD:s will freeze like I am having a connection error, vent will either dissconnect or lagg to hell and Everything has even disconnected for about 3 seconds so i lose connection to everything. If i am not play a game it will lose connection every hour or so along with my laptop. Xfire, vent will disconnect for about 3 second and reconnect. The router is brand new and it has been happening with the old router too. NOw this has become a major issue because I can't play DoD well because **bleep** keeps disconnecting and I can't paly anything. I can't talk on vent or even download cause **bleep** keeps disconnecting.
Steps to trouble shoot so far:
Comcast has come out to check the modem wires and connection to house. All Normal
New Router Implemented
New wire from modem to router installed
Updated router firmware
Changed MTU
Changed Network Wires Everywhere
I am totally out of Ideas. I have an 8MB download and a 768 UP. I have done a check with Comcast and They show me using about nothing of that speed at anytime to prove I am not going over speed.
Does anyone have an Idea or can help me figure this out because that would be most help full. Thanks
Can anyone help me please I am at my wits end. Connection drops for everything, Ventrilo, Xfire, All Instant Messengers, Lags all my games, and makes it hard to hear my online team. Can anyone help me I am at my wits end with this problem and it has been happenning for about a month and a half now and I am really pissed off. Thanks.

The next step is to do my #3 suggestion.
You have to eliminate the possibility that the problem is local to your network and by performing #3 you can do that.
The next thing to do is while the problem is occurring, do a traceroute to some destination on the Internet. If your desktop is using Windows do the following:
tracert www.google.ca
The first hop in your listing will be your WRT router.
The 2nd hop will be the 1st router within your ISP's network.
If you do not get a response from the first hop, the problem is local to your network.
If you don't get a response from the 2nd hop the problem could be that your router has lost connectivity to your ISP or that it's routing table is fouled up.
If the 1st hop is reachable, you should log into your router and check the router to see if it has an IP address that would have been acquired from your ISP. The WRT is, by default, configured to acquire an IP automatically using something called DHCP. You can check the current IP by looking at "Status" after logging into the router.
If the router has an IP address you could try tracerouting from the router itself, but if the traceroute failed from your desktop it will likely fail from the router.
By the way when this problem occurs how long do you have to wait for connectivity to return?
Does connectivity return by itself or do you have to do anything (i.e., is a router reboot required) to restore connectivity?
If the traceroute from your desktop gets past hop 2, the problem is further out on the Internet. This will require further investigation.

OK...I am at my wits' end here!

Hello all,
I just received my iPod shuffle in the mail today (it was ordered on eBay from Circuit City, a major retail electronics chain in the US). It was sold in excellent working condition, according to Circuit City (I have dealt with them before).
Now, When I plug my shuffle into the computer, the amber light blinks steadily. BUT! The Shuffle does NOT appear in iTunes (I am using 6.0.1 or whatever the newest version is, and when I click preferences->iPod, it says "No iPod connected), and it does not show up as a disk in My computer. As a matter of fact, when I open the "Safely remove hardware" dialog, nothing shows up! According to documentation, the amber light blinking means "Do not disconnect", but according to my computer, it's not connected at all! I have tried restoring it, but the iPod updater (1.1.3) won't recognize the shuffle; and from what I have read about the new update, I am mighty reluctant to download and update the shuffle with this new software (after reading the horror stories about it).
PLEASE, I am at my wits' end! I desperately want to be able to love my shuffle, but it is being an impossible &#$%@ right now! Unfortunately, I don't think Apple will repair it under warranty because I bought it used from Circuit City (it was not in the original packaging...sigh)...and it's not the first problem I've had with an iPod product (my 4g 20GB's click wheel died on me, and I can't afford $249 to replace it). Alas, I think this may be the last Apple product I'll ever buy...
I do apologize for the length of this rant, but I really really need help! Thank you all in advance...
Adam (who is very frustrated right now)
Dell Inspiron 5160, 3.2 GHz P4, 512 MB RAM Windows XP 2 USB 2.0 ports (both hi-powered)
Dell Inspiron 5160, 3.2 GHz P4, 512 MB RAM Windows XP Service Pack 2, 2 USB 2.0 ports (both hi-powered)

Sir L,
Might be worth having a look through all the comments at http://discussions.apple.com/thread.jspa?threadID=264297&tstart=0 since I (and a lot of others) are having the same problem.
Keep in touch and maybe we'll get a solution

HT5312 Help!!! I am at my wits end. Can anyone tell me how to have my security questions re-set? Truth is I do not even remember the questions and so dont know the answers I keep getting refered to 'answer security questions' when I reset my password hel

Hi can anyone help me with the solution to get my security questions and answers re-set?
I have done everything the site asks you to do/ reset passwords/ confirm re-send mail and so on BUT the site still does a 360 back to answer security
questions to confirm your identity....that is the point -I do not rememeber the questions and certainly therefore dont remember answers to questions that I am supposed to recall....so what do I do?
For the last 8 months ++ I've gone full circle and am at my wits end?
Anyone have some deep wisdom on this issue
Thanks and regards

Alternatives for Help Resetting Security Questions and Rescue Mail
     1. Apple ID- All about Apple ID security questions.
     2. Rescue email address and how to reset Apple ID security questions
     3. Apple ID- Contacting Apple for help with Apple ID account security.
     4. Fill out and submit this form. Select the topic, Account Security.
     5. Call Apple Customer Service: Contacting Apple for support in your
          country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID

At my wits end - HELP!!!!

After 22 total restores and many many crashes and quits I brought the iPhone 3G to the Genius Bar, they replaced it without questions when I told them what was happening making me think I was NOT alone (although, the Apple Forums are FULL of problems with 2.0 and iTunes problems).
I got the new iPhone 3G on Friday afternoon, I have already had to do 2 total restores on the new one! Crashs, quits, and the stuck Apple logo killing the phone has been my experience. The last two times it died was was using Safari - it crashed leaving me with the Apple logo and would not restart.
The second time I just deleted AIM on the iPhone as it was quitting. It killed the iPhone. The first iPhone died differently so many times I lost count. Unfortunately the new repacement one that was BRAND new, not a replacement part seems no better.
I have tried running only a few apps and restoring it from different Macs and have even re-downloaded the Firmware several times.
I am now going to try to run the iPhone without ANY third party apps at all and see what happens. Kind of kills the point of owning an iPhone 3G, but I am at my wits end with this phone.
The restores take forever and when it happens on the road it leaves me without a phone! This is the worst experience I have ever had with an Apple product, maybe the worst with any product. This was no ready for public consumption.

Michael,
They replaced my iPhone 3G with a brand new unit (not refurbished or service part). Opened it in front of me and it was a new SIM that they activated by transferring only my account to the new iPhone 3G. Also when I restored these units I set them up as a NEW iPhone and did not use the backup in order to risk a corrupted backup. I even re-downloaded the firmware several times and used two different Macs.
I finished running onyx, ran it twice, rebooted and ran it again. I did not find much. I deleted all the applications from iTunes on my MacBook Pro. Rebooted and downloaded them from App Store one by one.
I plan on running the iPhone 3G with NO apps for a day or two first. I need to have a working phone and the discussions here are FULL of people having similar issues with having to restore. One guy restored 33 times, even beat me. I saw people with 8 to 20 crashes and restores, so apparently I am NOT alone.
I sure hope Apple has an update soon! I have filled out feedback form.
If I see the iPhone working without apps, I will try one at time with the simple ones first. I have lost hours and hours on this problem. I either need to move on or get a Blackberry. After three weeks, no fixes from Apple is not encouraging. They should at least acknowledge the problem.
They were supposed to certify apps, it is pretty clear they never looked at them or tested them. They need to allow developers to talk to each other and get rid of the stupid NDA.
It is totally unacceptable that if ONE app quits, and even after a reboot of the iPhone it still does not allow ANY of them to run again. I have had ONE app quit, immediately leaving me with an Apple logo and a bricked phone. Hard restart still left me with an Apple logo on a bricked phone.
No quitting app should KILL the iPhone, unacceptable. We need a software fix now. What a terrible rollout of what should be a fantastic product. I got to wonder how many returns there will be. I am getting close to doing something I have not ever done, return an Apple product for being dissatisfied. I really could not recommend the iPhone to anyone at this point.

At my wits end with this horrible company

I am beyond frustrated with the lack of service with Verizon and the way I have been treated. I ordered a phone and tablet om-line to start new service with Verizon back in December, the following day I found a better deal elsewhere so I called to cancel the order I had placed. I was assured by the rep on the phone that this order would be cancelled and it was, I verified with Fedex that they routed the order directly back to the warehouse and it was received and signed for at the warehouse 2 days later. I have received bills each month since for service on this phone line that I cancelled and have called 10 times in the past 3 months and was assured time and time again that this will be "cleared" it just takes up to 3 billing cycles to clear?! What?! That is insanity. Why on earth would it take 3 months of billing to reflect a cancelled line of service? At least half of those calls I was treated absolutely horrendously by the reps who refused to give their names or allow me to speak with a manager or supervisor. The last time I called I was assured the credit would be posted by the manager that day. Well this is now the end of March and today I got an email from CBE collections for a bill of $622 for the equipment and months of service that I never received as my order was cancelled. I have now tried calling CBE 5 times, the first 2 calls I was hung up on after saying hello then received a message stating to call back later on the last 3 tries. HELP!!!! I am at my wits end on how I can resolve this, can anyone offer any advice for how to resolve this? I am screaming from the rooftops how awful this company is.

Lasina,
Thank you for the response, however I feel as though you did not read my complaint. The phone was ordered Nov 30, 2014 and the order cancelled the following day Dec 1, 2014, the equipment was routed back to the warehouse directly from FedEx and was signed for in the Verizon warehouse in Ft. Worth, TX at 8:52 am on 12/4/2014 by a C. Champion (FedEx tracking# removed). This is now March 31, 2015, it has been almost 4 months since the return was received and I am now in collections with Verizon for $622.54. I have called and called and called and continue to get the runaround, different responses every time I call and assurances that it will be taken care of only to get another bill or new collection notice. Every time I call the reps can clearly see the return was received. Is this a scam to get money from would be customers? Please help me resolve this. I have in the meantime filed complaints against your company with the FCC and BBB. I look forward to hearing from you.
Thanks.
>> Edited by Verizon Moderator to comply with the Verizon Wireless Terms of Service <<

ATV2 music drops out after 2-3 songs, withou fail. Restarted/rebooted everything and my router shows no signal drops, suspect it is the home sharing but can't get into it to fix it. Am at my wits end.

Recently bought the ATV2, all working well until 2-3 songs played and it drops out and returns to the main menu. I have rebooted/restarted everything, and checked the event log in my router which shows no drop outs in WiFi connection. When I tested it with a movie, it worked, ran for the length of the movie, but when I put on music it did it again. Suspect problem is software, maybe the home sharing and the time until it drops out is close to the same each time. I am at a complete loss, and at my wits end. Please help

Did you happen to allow enough time for a power recycle when switching the router connected to your DSL modem?
Modem/Router Power ReCycling
- Power-off the DSL/Cable modem, Internet Router, & computer(s). (Wait at least 30 minutes. If possible, leave the modem off overnight.)
- Power-on the DSL/Cable modem; Wait at least 30 minutes.
- Power-on the Internet Router; Wait at least 5 minutes.
- Power-on the computer(s)

I Tunes will not ley me play purchased songs from a computer that is broken, and from a previous e-mail address. I am at my wits end, as whenevr I try to authorise the computer I am using with my dead e-mail address. Any suggestions please?

i Tunes will not let me play purchased songs from a computer that is broken, and which has a previous e-mail address. I am at my wits end, as whenever I try to play the songs I receive a message to authorise the computer I am using with my dead e-mail address. I end up in a mess, changing I-Ds, etc. I have paid an IT company to sort things out, with some success, but still I keep getting thiese messages. Surely iTunes should be less complex than this. I am not brilliant with IT, but not at all stupid. Any suggestions please?

1. The forum suggestions and feedback section is not the proper section of this forum, as you question/issue is not an idea or feedback about this forum.
2. Reason : You have installed Desktop Manager using the 'Desktop Redirector' option.
Step 1: If you're not using Redirector, you should uninstall Desktop Manager and then reinstall it using the BlackBerry Internet Service option.
Step 2: On your device, go to: Options > Advanced > Service Book, and delete all service books for [Desktop]
1. If any post helps you please click the below the post(s) that helped you.
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At my wits end re Saga of erratic Broadband connec...

I guess there are many people with connection speed problems but are they general or related to local exchanges or what.
I have been a customer of BT Broadband based in Tavistock Devon, for 2 years or more and during this time my connection speed has been consistently reliable and fast. It started of at around 7.5Mb and increased last year to 14 Mb as they switched me to a faster link at the exchange and I have consistently achieved those speeds until 14th April 2012 when after losing web access totally and being put through the test hoops by the BT support people in India, it was agreed that my Home Hub 2 had failed. I could only finally prove this by connecting up an old Netgear hub I had and proving that everything was then OK, despite the fact that I kept telling them that everything had worked satisfactorily for two years and had only just gone wrong. They seem fixated on - either the amber light comes on the router - in which case it's the line, or no amber light shows on the router in which case it's a wireless fault and it's down to you the user to fix it.
They agreed to send me a new hub and after 3 days (despite them promising it would be a next day delivery) I recieved a new Home Hub 3 which I duly connected up and everything seemed OK. However, my wife uses a DS connected over the internet to play online with friends around the world. The problem is this game will only work on a hub with WEP security set ( It doesn't like WPA or WPA2) so I have had the previous router set to WEP and everything has worked OK. When I try this on the Home Hub3, the game will not work and having spoken to Nintendo, they cannot explain why that would be. BT also cannot explain why it would be different with HH3 and decided to send out an engineer to me but to also ship me a brand new Home Hub 2. The engineer duly came out and checked my internal connections, checked the line between my house and the exchange and pronounced everything in order. I had to agree on that day running my normal BB Max speedtest, I was getting nearer 10Mb and assumed that as I had switched routers there would maybe be a learning curve again and the speed would get back up to full speed after a few days.
As everything seemed to be working apart from the DS, I assumed that I would be able to replace the HH3 with the HH2 when it arrived and everything would then be back to normal. Well, it wasn't and after a few days the speed dropped back to almost zero. Over the next couple of days the speed jumped around from between 436Kb to 4Mb but nowhere near the 14 Mb I had been getting.
So back on the phone to India, and having gone through all the basic tests yet again, they agreed to send an engineer out who "understood" about wireless as they thought this would be more helpful. The engineer was booked for 26th April and over the ensuing days, the connection speed bounced about from less than 1 Meg and up to 14Meg. I had checked my home wireless network, paying paricular attention to the wireless signal strength using InSSIDER which shows the amplitude of the wireless signal from any router in the vicinity. One thing I noticed was that th HH3 signal was almost as weak as my neighbours HH2 and also seemed to be quite erratic. I tried changing channels which did improve it a bit. On the 25th April in the afternoon, I lost my telephone connection for about 15 minutes and then amazingly, the internet connection speed jumped up to 14 - 15Mb almost immediately. I was looking forward to the Open Reach engineer visiting hoping he would be able to determine what was wrong. He arrived at 8:15 on the morning and I first asked him whether anything had been changed at the exchange end yesterday as things had now seemed to be back to how they had been originally. He said, I don't know, I'm not based at the exchange but from what you describe it could be a "cut and move" or some similar term, I can't remember exactly, but he implied that they may have moved my connection to a different port in the exchange.
We then went upstairs where I have all my system and where the line comes up from the master socket downstairs by the street entrance. He then asked me how many devices I had connected to the HH3 router. At that moment I only had my own desktop and my wife's laptop. He asked how many devices I usually have connected to the router and I went through a list - 1 Desktop PC , 2 Laptops, A PS3, a Nintendo Wii, a nintendo DSiXL, A Humax PVR, an Epson printer and finally my daughters Android phone when she was visiting. I made it clear that not all theses devices would be accessing the internet at once, and at most I might have three or four devices connected at the same time. Well that's what your problem is, he said, you can't connect more than 3 or 4 devices to this router! Who says I asked, I just did he replied. Yes I know that but where are you getting that information from? Well you can't just connect loads of devices to the router, it's like telephone extensions, you can't just connect any number of phones, there's a limit to how many the router will take. I was astounded by this comment and said so. He seemed to know nothing about wireless networks and when I said that I had used similar set-ups in an office environment, he said well you only have a domestic router and that has a limit to the number of devices. I said, but BT offer the same router to their Business customers. He was really aggresive and patronising and I was becoming very frustrated by his attitude so I said maybe he had better do his tests and then leave. At this he just said, I don't have to put up with this, and stomped out of my home without doung anything.
On 3rd May the Home Hub 2 arrived which I then connected up and everything seemd to work OK. The connection speed seemed to be more or less stable at around 14Mb, so I concluded that something had been done at the exchange which had corrected the fault. This was later confirmed when I spoke to the Indian support people again who recorded that there had been a line fault (low voltage on the line) which would have explained why my connection was erratic. This had been corrected on 26th April. I had contacted India again to complain about the way I had been dealt with and why it had taken so long to correct the problem. They said they would arrange for a rebate on my Broadband rental as I had lost my service and I asked them also to look at compensating me for the trouble I had been put to trying to find the cause which they continually treated as a "wireless connection fault".
They said they couldn't deal with that so they transferred me to the "Customer Service" department who then proceeded to ask me to phone back in few days, when the fault might be cleared. I was at a complete loss as to what they were talking about, so just gave up. Later I made a complaint about the Open Reach engineer and the loss of my time, on the BT website complaints form and yesterday I got an answer back saying that it sounded like a wireless fault and I should refer to their self help guide on the web. This despite me telling them that the fault had been an exchange fault and nothing to do with wireless and had been working satisfactorily for the last two years. Does'nt anybody at BT support listen to or read complaints properly? I have replied to that email accordingly, but I am now at my wits end because today the connection speed has been bouncing about from less than 1Mb up to a maximum of 4Mb again and I just don't know what to do.
Is there anybody at BT who is prepared to take ownership of this problem and actually resolve it? I heard on the news that BT's sales were down 4%. Mr BT Chairman, have you thought that it might be something to do with the level of service you are providing to your customers? I for one will be considering very carefully whether I renew my contract with you. Any commecnts or suggestions would be very gratelfully received. Paul Burton
Solved!
Go to Solution.

ok then it is back to basic tests if you can go through all the notes we can try and find your connection problems
Here are some help pages done by CL Keith http://www.btinternet.com/~cbeddoe/speed/Speed.html
also post your full hub stats details shown in this link http://www.btinternet.com/~cbeddoe/others/adslstats.html
Can you also post the full results fromBT Speedtest speedtester.bt.com
Have you tried connecting to the test socket at the rear of the master socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
This is a customer to customer self help forum the only BT presence here are the forum moderators
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