Apple ID both right and wrong in iPad

Hello:
I posted this in the entirely wrong place in this forum. I would delete the wrong post if I knew how to. Here it is, hopefully in the correct place.
I am helping my wife with her iPad/iPhone. Same issue with both.
In Settings > iTunes & App Store > Apple ID: new email address, indicating new Apple ID (I know the password)
In App Store > Update All: fails. Up comes box "Apple ID password" and in it is the email address for my wife's old Apple ID. We do not have the old password, and while I just tried to reset it, this failed too (I recreated the email address and tried to get a messsage from Apple with info what to do to reset the password, but no message arrived two hours later).
So, the question is:
How do I change the Appe ID in my wife's iPad and iPhone for App Store? (Remember, it is correct in Settings > iTunes & App Store.)
Thank you!
Hans L

Hello Hans,
Welcome to the Apple Support Communities. If you have put in the new Apple ID and when you update apps the old Apple ID appears. That means you will need to remove those apps and download them under the new Apple ID. You would need to know the old password to continue to use that Apple ID
Frequently asked questions about Apple ID
http://support.apple.com/kb/HT5622
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/ht1311
Regards,
-Norm G.

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Apple ID both right and wrong in iPad

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