Apple ID disabled - any ideas?

About two weeks ago my wife noticed a duplicate charge on our credit crard from iTunes in the amount of 63.59. We thought it was a dup and made the mistake of have the credit card cancel the dup charge. After checking my iTunes account I realized that the charge was legit and I asked the credit card company to repost and pay the second charge which was done. At that point I noticed my Apple ID was suspended. I tried to call Apple but was lead to an email where I explained what happened. I was responded to with a series of preprogrammed emails to which I kept responding to that all they needed to do was call my credit card company ( I provided contact information) to fix the situation. I was told the reason for the Apple ID suspension had nothing to do with the purchase and that will will not contact anyone. They also will not telll me the real reason other than it is not just me but many people that are suspended. They also stated that they will not even estimate how long it will take to complete their investigation. They told me, "We ask that you endure this rather unfortunate circumstance with stead-fast resolve". Other things said include, "Michael, in order to make sure this gets looked into thoroughly, I've consulted with my senior advisor. I'd asked if it was possible to see if there was any way we could get this resolved over the phone, but I'm sorry to say I wasn't able to get approval for your request. Phone support is something that we're simply not able to offer for you.". Lastly all I was told is this.., "This is due to our increasing efforts to maximize security on the iTunes Store. Our current stage of operations dictates that we cannot comment on why we are enhancing these various security protocols; we also will not speculate on how long this security enhancement will last. "
I asked if I could go to an Apple store with photo ID etc and got the response below. I guess I became annoying as I kept asking what I could do but I cannot update anything.... Any ideas on fixing this with Apple???
From: iTunes Store <[email protected]>
Date: August 30, 2012 4:36:39 PM EDT
To:
Subject: Re: EL : (en_US) Purchases, Billing & Redemption; Follow-up: 224122824
Hey Michael,
I will not be responding to your emails any further.
Have a nice day.
Sincerely,
Shannon
Senior Advisor
iTunes Store/Mac App Store Customer Support
http://www.apple.com/support/itunes/ww/
Please note: I work Monday - Friday from 8:00 AM - 4:30 PM EST
Thank you for allowing me the opportunity to assist you.
What if I go to anApple store with photo ID??? Passport and drivers license?
All the best,
Michael Gross
(Please forgive any missed typos or unintended autocorrected spellings)
Sent from my iPad
On Aug 30, 2012, at 8:38 AM, iTunes Store <[email protected]> wrote:

I just noticed that this is not an acceptable topic for this forum. my apologies...I do not wish to cause trouble.. I just wanted help..

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