Apple ID disabled following inquiry on iTunes bill.

About a week ago, a roughly $20 transaction on iTunes was charged to me, and I could not figure out what it was for. I sent a message to Apple to inquire about that transaction, telling them that I had no idea what it was.
A few days later, I finally figured out that the transaction was a summary total of a few apps that I bought, so everything was fine. I wrote another message to Apple about this.
My problem is that since my first inquiry, Apple has partially disabled my Apple ID. I cannot shop on iTunes or even apply free upgrades to my apps. I tried to reset the password as per Apple procedure on disabled Apple ID, which should restore the ID to full activation, but it is not working.
Apple is not responding to my messages within 24 hours as they claim they should do. They do not either provide any other way to contact them on this topic than my emails.
How can I fix this problem quickly, or contact an Apple rep to take care of it right away? I have a mobileme account and my $99 a year should give me a more direct customer support, and a way to talk to a rep.
Anyone can help me with understanding the procedure so I can talk to an Apple Rep?
Thanks.

The same thing happened to me...
I partially fixed it with the following: 1) called the apple online store and asked for "software sales" on automated line... 2) live person heard the issue and connected me to Apple Care... 3) Apple Care "live chatted" with tech person who enabled me to re-enter my account and reset the password and credit card info ...
Now all my account info is there, but like you, I cannot make purchases either via iTunes, App Store icon on Mac, iPhone or iPad... I am going to the Genius bar tomorrow with all my machines and will invoke my iPad's Apple Care plan with a genius in tow...                
I'll let you know what happens

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