Apple ID Disabled for no good reason

Hi, guys.
My apple id has been disable by apple on 3rd April.
I've sent out email to them, and apparently they replied it was due to the fact that the card holder whose card purchased the ($100)iTunes Gift Certificates redeemed to my account has refuted the charges with his or her credit card company. The buyer will need to contact the credit card company to discuss the disputed purchase.
However, I'am totally not involved with purchasing the itunes gift card certificate, i'm only redeeming it.
I'm okay if apple deduct the $100 from my apple id balance, but it is unfair and illogical for apple to disable the id of the receiver.
I've sent 2nd email telling them about this, but they close down my case before i even knew it. I still have $15 balance on that id, and I don't want to create another id. Im guessing that even if i do call them, they wont even bother about my case. What should i do?

All you can do is call them:
1-800-275-2273

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