Apple ID Disabled

Question

Hi all,
My situation is as follows. In 2009 I bought an iPhone3 and got a MobileMe family pack. I decided to use the MobileMe accounts with the primary/master one for myself, other sub accounts for family members. On 25 March 2010 I setup one of the sub accounts for a self-employed business as [email protected]. Obviously this all migrated to iCloud in 2012.
I now have a problem with the [email protected] account. I bought myself an iPhone6+, backed up my previous iPhone4S and restored to my iPhone6+.
Then my iPhone6+ decided it needed me to enter the passwords for the icloud/@me accounts. I failed to get the correct password for the [email protected] account within 4 attempts so my account was locked.
Now if I go to try and reset the password I get two options:
1) Answer security questions: This is a date of birth check : this doesn't recognise my actual date of birth so either it screwed up migrating to iCloud, I didn't enter it to start with in 2010 (probably didn't have to back then?) or I entered it wrong in 2010. 
2) Email authentication : I believe this was not mandatory back in 2010 and there is not one associated with this account. Remember when I set the account up this account was a sub account under my master/primary one but that link back to the primary account got broke when Apple migrated to iCloud? To be honest when I set up the MobileMe accounts I knew I was moving ISP so likely didn't have a none me.com email address to use (I guess I could have used a work one but that wouldn't have helped me now as I've moved jobs a few times since!).
So my [email protected] account is now disabled with no way of getting it undisabled/unlocked.
I spent ages on the phone yesterday with Apple support and apparently even though:
a) they can verify who I am via a series of security questions (four questions asked four answers correct on the phone) after telephoning me at home
b) they have verified my Apple device serial numbers (multiple iPhones and MacBook Pro)
c) I own the brandname.com and brandname.co.uk domains (they could check this with whois/nominet)
d) I provide support etc. for iTunes app store apps via pages on these brandname domains
e) they could potentially verify my identity via the bank account for the money Apple pay me each month for iAds revenue
f) they could ask me to provide my passport or driving licence for ID if necessary
g) I have access to most historical emails to this [email protected] account on my iPhone4S (except those that say they haven't been downloaded from the server) including my mobileMe signup confirmation email.
Apple support are apparently unable to unlock my [email protected] email account.
I imagine I wouldn't have this problem if MobileMe hadn't migrated to iCloud as my [email protected] address would still be linked to my primary / master account.
I really think when Apple moved from MobileMe to iCloud they should have made sure they retained the links between master and sub accounts to avoid these problems. Apparently over time the engineers are introducing new stricter procedures that result in situations like mine where historically I wouldn't have had a problem unlocking my account but now do.
Apple really need to communicate to users that if they don't have the correct DOB or a backup email account specified they will lose their email account if they fail to enter their password 4 times in a row.
Surely option 1 above (Answer security questions) should actually be a series of security questions not a single question whose answer was not mandatory at account setup.
Ideally I would like Apple to set my primary personal email address (the one that was the master mobileMe account) to the backup email address.
That said, in my opinion the security questions used to verify me over the phone should be enough to get the account unlocked so I can try password entry again or reset the password.
As it stands I wish I'd never bought this iPhone6+ as losing this email address is going to be a significant financial loss to my business.
My only option is to try to get the DOB check passed, which at 8 attempts a day might take me years.
ade

Answer 1

This Apple Help page provides contact information for various countries for security problems with an Apple ID (which is what this comes under):
http://support.apple.com/en-us/HT5699