Apple ID email authentication not working

Hi - My husband has been down a rabbit hole of nonsense ever since restoring his iPhone. He's been locked out of iTunes on his phone b/c it says it's associated with another device. Suggested by Apple to create a new apple ID and change on devices. Now he can't get in, PW reset questions say he has wrong answers, and email authentication emails never reach his inbox. Trying old and new IDs. I tried to have email auth sent to my email using my acct ID and it doesn't come. Checked spam. Checked Apple and Apple ID service is not shown as being down. Btw - he paid $20 for phone support and was disconnected after being on hold waiting for a supervisor for 30 minutes. Ready to go to Android. Both of us. His contract is up and mine is up in Nov.

I have been attempting this since November 17 in the evening.  I've been trying to get help on the support line but no one is helping.  I get the same message not matter what e-mail address I try to use to set up an Apple Id.  We tried in my name with my e-mail address and my husband's name with his e-mail address.  When the e-mail comes to verifty, my results are:   "This e-mail address is already in use or you may already have........"  Same problem.  Has anyone been able to get some acknowledgement from support that there is a problem?

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    I have been attempting this since November 17 in the evening.  I've been trying to get help on the support line but no one is helping.  I get the same message not matter what e-mail address I try to use to set up an Apple Id.  We tried in my name with my e-mail address and my husband's name with his e-mail address.  When the e-mail comes to verifty, my results are:   "This e-mail address is already in use or you may already have........"  Same problem.  Has anyone been able to get some acknowledgement from support that there is a problem?

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