Apple ID for children / unknown security question answers / help needed

Good morning:
I have a question about my son's Apple ID that's been lingering for a bit.
Two years ago I set him up with a new Apple ID to purchase games and the like using gift cards that he occasionally gets for his birthday or Christmas. He is currently only 12, so I had to set him up with a false birthdate. However, despite my best efforts I appear to have lost the answers to the security questions; I thought I answered them with correct facts from my own life, but I've tried many permutations and none seem to work.
In addition, I didn't set up the account with a backup email address, so I can't reset the security questions.
The problem manifests itself in purchasing apps on a new iPhone (he gets our handmedowns). Because it's a new device, he's not allowed to purchase anything from ther store until he verifies his identify by answering his security quesitons. Unforutnately, he can't. He still can download apps on iTunes on a computer, but that's not a great substitute. In addition, we worry that avenue will be cut off someday. It's particularly annoying since I understand the security considerations, but he's never had a credit card linked to his acccount, only store credit, so the risk with a hijacking is minimal.
So, what I need to do is to be able to reset the security questions. Any suggestion as to how I sould do that? I was giong to just call Apple and explain things, but one thing that concerns me is if I identify myself that may lock the account. Perhaps I should wait until he turns 13 in a few months and so could legally have his own account? One workaround would be to start a new account, but if his old one is locked than I assume his old purchases could not be retrieved in the future.
Thanks very much, and happy holidays.
- geoff

All downloads from the store are tied to the account that downloaded them, so if you do create a new account all of his existing downloads will remain tied to his old account.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset (whether the 13 years old will matter if you contact them I don't know).
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

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