Apple Id has become corrupt and I can't fix it

One of my Apple Ids is demanding a password and the one I have always used doesn't work any more. I suspect it has been hacked because when I try to fix it I can't get past the security questions as it won't recognise my birth date. Moreover, when I ask to reset the security via email, I never receive an email so it looks like the password, birth date and email address have all been changed.
When I say 'one of my Apple Ids' I mean this is an old one that I first set up when I got an iTunes account, before I got either my Mac or my iphone. The account ID is an email address and to make things easier I'll call it by its short name of Lyonnesse. When I finally went Apple I couldn't log on to the account and set up a new one in my proper name - Helen for short - using a gmail account
My iphone is syncing to icloud using Helen and any photos I take on the phone have been finding their way onto my Mac, and into iphoto, but iphoto is now showing I have an issue with my icloud account - it tells me to check my settings. Opening icloud in my system preferences shows me that Lyonnesse is the icloud account. It won't let me change this without the password. I tried to add Helen to the list by pressing the plus sign in the bottom left of the list but when I saved it, i got a message saying it was already logged in.
I genuinely don't know where to go next with this. I'd ideally like to lose lyonnesse and just use Helen, but if I try to sign out of lyonnesse it says "Are you sure you want to turn off iCloud Photos? Photos that have not been imported will be deleted from this computer". I have to say, I find this immensely confusing. From where I sit, if they've not been imported they can't be deleted
How can I get back control of the lyonnesse account? There doesn't seem to be any help available from Apple. The Mac is outside its guarantee period so I can't get a call with a human being
Sorry for the long message but I'm trying to give the right information

Since have completely lost control of that Apple ID and neither recovery email nor security questions are working any more, you need to give Apple Support a call - only they will be able to help you. See this webpage on how to contact Apple Support in your country: There are either telephone numbers given or an email form:
Apple ID: Contacting Apple for help with Apple ID account security
Explain, that you need help with an account security problem.
You can also try to email the iTunes Support using this form: https://ssl.apple.com/emea/support/itunes/contact.html

Similar Messages

Hi, While writing an email online using Firefox 3.6.3, I was using one of the "CTRL+left or right arrow" to move the cursor along the text. I must have pressed some other key because the display has become huge - and I can't scroll vertically or horizont

Hi, While writing an email online using Firefox 3.6.3, I was using one of the "CTRL+left or right arrow" to move the cursor along the text. I must have pressed some other key because the display has become huge - and I can't scroll vertically or horizontally, which makes using the Mail pages of Hotmail impossible. I have since logged in using MSFT Explorer and it works fine. This problem occurs only on the Mail page of Hotmail Live not on the home page or others.
Could you please let me know if this is a problem with Firefox, or if you have any advice on how to reset the appearance of Hotmail in Firefox?
== This happened ==
Just once or twice
== While I was compiling an email in Hotmail Live

Wow, lightning fast and absolutely right!
Thank you so much!

My photoshop cs4 has gone corrupt and I can't figure out how to reinstall it.

My photoshop CS4 has gone corrupt and I can't figure out how to reinstall it. I got the CS4 Suite standard pack and the serial number to it. The only thing that's missing is the installation CD. How do I proceed with this problem?

Hi Ludvig.G,
You can download Photoshop CS4 from the link below.
Download CS4 products
Parag

I want to fix my zoom for my iphone the screen becom bigger and i can not fix it again can anyone help please

hi there /
i want to ask that i was play with my iphone for the zoom and i was missing control
and the screen become bigger and i can not fix it again i want help please
thank you
samer form rotherham

Hi, samer.
Thank you for visiting Apple Support Communities.
This sounds like you may have enabled the Zoom feature. Here are the steps on how to disable this feature.
iOS: Home screen icons are magnified or large
http://support.apple.com/en-us/HT203332
-Jason H.

When I try to download an app, a message saying that my apple Id has been disabled. How can I fix this? I already reset my password.

When I try to download an app, a message saying that my apple Id has been disabled. How can I fix this? I already reset my password.

I just did, I am waiting for them to get back to me.

When Password Protected - The File Becomes Corrupted and I Can Not Open It

I have password protected two files now in Excel 2007. After opening and then saving a few times, the file becomes corrupted and I cannot open. The following error message appears "Excel cannot open the file"XXXX.xlsx" because
the file format or file extenson is not valid. Verify that the file has not been corrupted and that the file extension matches the format of the file.
The files that I created contains sensitive information and I really need to get to them.l

You can try to open these files with 'Open and Repair' .
1.Start Excel.
2.click the Microsoft Office Button, and then click Open.
3.In the Open dialog box, click to select the file that you want to open.
4.Click the down arrow on the Open button, and then click Open and Repair.
Also this issue could be caused by malware on the affected machine
Please see:http://blogs.technet.com/b/the_microsoft_excel_support_team_blog/archive/2013/09/07/quot-cannot-open-the-file-because-the-file-format-or-extension-is-invalid-quot-opening-office-files.aspx
Some one works out this issue with remove the xlsx entention,give it a try.
1. rename the file and remove the .xlsx or .xls extention etc e.g. if my file is called test.xlsx I remove the '.xlsx' - you will get a warning message saying this could make the document unstable - accept it
2. the document icon should now have turned white (the document won't look like an excel document anymore)
3. open a blank excel document by hitting start -> all programs -> Microsoft office -> excel (this may be different if your not on windows 7)
4. in your blank excel document hit file -> open
5. navigate to the document you renamed above and select it, now click open

IPhoto 6 has become corrupt and I have lost 50 amended images

This is my second post re a major/ serious corruption issue I have with iPhoto 6
Within my library I have 50 images that have had multi amendments made and each amendment has been saved as an image revision (e.g. Image6 when 6 changes had been made)
I came to use some imges this week and found that the thumbnails in the relevant iPhoto6 folder show the correct 'amended' image - however on clicking the very original photo appears (e.g. image 1)
This is a serious issue as I sell these images as my business
I have back ups but im still confused how this has happened (I have not used revert to original at any time)
My apple specialist has tried a rebuild but the problem remains
Its not on all images
Any ideas? Anyone know a UK based iPhoto speciliast available for hire?
thank you

Note that you are posting in the iPhoto '08 forum and that answers for fixing library issues in iPhoto '08 may be different than doing the same fix in iPhoto 6 - it is safer to post in the correct forum - iPhoto 6 - http://discussions.apple.com/category.jspa?categoryID=143
Within my library I have 50 images that have had multi amendments made and each amendment has been saved as an image revision (e.g. Image6 when 6 changes had been made)
Since iPhoto does not have either a save or a save as capability it is important that you describe how you did the amendments and how you created the revised images - e. g. image1 to image6
In iPhoto all edits are applied to the image and the name remains - the only possibly way to accomplish what you say using iPhoto alone is to duplicate and rename the image prior to editing and then it is impossible for iPhoto to link the duplicated & renamed image back to the original image - as far as iPhoto is concerned both (or all 7 in your example) images are separate and have no relationship to each other
LN

Apple maps has incorrect information and we can't seem to get it fixed

Our address is 3201 e George bush hwy, Richardson tx 75082
Searching for 3201 e George bush hwy results in maps deleting the 3201 and pinning a random IHOP
Searching for 3201 e George bush hwy richardson results in no results found
Searching for 3201 e George bush hwy richardson tx results two results on opposite sides of the highway
Despite several attempts over the last several months to report problem, dragging pins etc, nothing has changed
Patients constantly get lost and are late for appointments
Is there anything left to do? We are at our wits end.

If it makes you feel any better, try getting someone like Garmin to fix a map error on their devices. The other side of the coin for something like Garmin is that they charge for map updates, and because of that, many people just don't update the maps. So, even if the data gets corrected, many users won't see it.
While there should be a better way to report/update, I'm not sure if/when we might see it. Since the map data is on the server side, and not resident on the phone, it should not be something that would require an update to the iOS. I guess other than reporting and providing feedback, the best we can do is wait.
On another note, for the map data for my town and location, the Apple map is superior to the Google one. The satellite data is newer and the Apple map has more of the newer streets than Google. I know that is probably a surprise, but if you come around here, your better to have the Apple maps.

My apple ID has been inactivated. How can I fix it? Support is not useful. Apple ID works on this page. Has change password, still inactivated?

Webpage is not userfriendly either... Can't buy anything, can't update my apps... Can't activate my accont...

Hi...
Use the iforgot link to reset your Apple ID password here > Apple ID: "This Apple ID has been disabled for security reasons" alert appears

How do I fix the App Store app in mountain lion which has become corrupted and won't update!

I can no longer access the App Store so cannot update my system. Ant Ideas?

In Finder hold down the option/alt key while selecting the Go menu item. Select Library. Then go to Preferences/com.apple.appstore.plist. Move the .plist to your desktop.
Open the application and test. If it works okay, delete the plist from the desktop.
If the application is the same, return the .plist to where you got it from, overwriting the newer ones.
If you want to make your user library permanently visible, run the below command in Applications/Terminal.
chflags nohidden ~/Library/
You will need to do that after any updates.

My apple account has been disabled. How can i fix it?

yeah...

You need to contact support:
http://www.apple.com/support/itunes/ww/
Enter country and select bottom contact support link on the left on the next page that loads.
AC

Is my file corrupt and how can I fix it?

I have written my thesis on my Macbook Pro (word 2008) however when I try to access it on a PC I can only access 127 pages of the 307 page document.
It reads on other Macs fine but my examiners work on PCs. I need to fix this problem asap as I need to submit very soon.

nessesh wrote:
I have written my thesis on my Macbook Pro (word 2008) however when I try to access it on a PC I can only access 127 pages of the 307 page document...
This is a long shot, but you might try installing LibreOffice, opening your thesis in that, making sure all 307 pages are present and properly formatted, saving it in MS Word format (.docx), and seeing if the resulting file is fully readable on a PC.

My applescript has an error, and I can't fix it.

Hello, I am new to applescript and need to know how to fix somethings. I cannot seem to fix this:
display dialog "What feature of Bemin's Epic Script would you like to use?" buttons {"Quitter, "Bemin Quiz"}
if the button returned of the result is "Quitter" then
end if
display dialog "Is Chrome on?" buttons {"Yeah!", "No"}
if the button returned of the result is "Yeah!" then
          tell application "Google Chrome" to quit
          say "Trololololololol!" using "Alex"
          return
end if
if the button returned of the result is "Bemin Quiz" then
end if
display dialog "Beta"
return
Whenever I compile or run, applescript gives me this error: Expected “,” or “}” but found identifier. then highlights this: (in bold letters)
display dialog "What feature of Bemin's Epic Script would you like to use?" buttons {"Quitter, "Bemin Quiz"}
if the button returned of the result is "Quitter" then
end if
display dialog "Is Chrome on?" buttons {"Yeah!", "No"}
if the button returned of the result is "Yeah!" then
          tell application "Google Chrome" to quit
          say "Trololololololol!" using "Alex"
          return
end if
if the button returned of the result is "Bemin Quiz" then
end if
display dialog "Beta"
return
If your wondering about "Bemin", he is just a name I invented.

You forgot a quotation mark after the word Quitter on line one. Should be:
display dialog "What feature of Bemin's Epic Script would you like to use?" buttons {"Quitter", "Bemin Quiz"}

Publisher Content Item has become corrupt

Hi Team,
I am a newbie here.
I have Publisher 6.5. I have a content item that has become corrupt and is not editable any longer. However it can be accessed i.e seen on portal pages.
We have decided to delete this content item and recreate it again. However the problem is, this content item is used by multiple portlets. If we delete the content item then the connection with other portlets will get broken, I guess.
How best can I recreate the content item and how should I rejoin it to the broken portlets

Could you be more descriptive about what you mean by "corrupt"?
If you haven't already, I would recommend creating a help desk ticket.

Saying the file for my Iphoto app has become corrupted. Never backed up the file, So now what?

Every time I try to open up my IPhoto app I keep getting a pop up message saying the file for my iPhoto app has become corrupted and needs to be restored from back-up. The problem is I never backed it up. and if by slim chance I did but can't remember for some reason I can't find the back-up file on my Mac Book pro. Any recommendations as to how to proceed would be greatly appreciated. Thank you in advance

This is a good lesson for all of us. Having only one sets of files without a backup is a ticket to disaster. I know several folks who lost all of their photo library when the hard disk on their computer died. It's shame. Those files that are important to you should be saved in at least one different location than just on your computers hard drive. Its even better to keep two backups.

Apple Id has become corrupt and I can't fix it

Similar Messages

Maybe you are looking for