Apple id has wrong serial number

I am trying to use TeenSafe to access cloud info but when i back up the phone to icloud, the serial number returned in the Teensafe retrieval is from her old phone and thus returning very old information.  How can i correct the serial number on her exisiting apple id?

Hi Ryann,
Go to her support profile and register her new phone, and delete her old phone:
https://idmsa.apple.com/IDMSWebAuth/login.html?appIdKey=58ef9db8ff4d201409e7270a 68e4408ae1678e1618204c476572a1b5e5fb3518&baseURL=https://supportprofile.apple.co m/homePage
Cheers,
GB

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