Apple ID iCloud address showing green rather than blue.

I just helped a friend obtain an Apple ID. Subsequently, their new icloud address only shows as green in Messages on my iPhone. From my Mac it shows as Blue as it should be. I am puzzled as what to suggest.

Hello 3717
Make sure that the start a new conversation is setup properly on their device like and iPhone, iPad, iPod touch or Mac and is not waiting for activation. Check out the articles below for additional troubleshooting options to get the messages to use the iMessage service. You will also want to make sure that address is verified.
iOS: Troubleshooting Messages
http://support.apple.com/kb/ts2755
If you didn't receive your Apple ID verification or reset email
http://support.apple.com/kb/TS5404
iOS: Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/ts4268
Regards,
-Norm G.

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================================================
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Edited by: Jon Sledge on May 13, 2009 2:07 AM
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Apple ID iCloud address showing green rather than blue.

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