Apple ID / iCloud - Cannot verify email address , maybe used in a different account?

Question

Hi all!
Until last week I was having a Family Account on MobileMe.
Now that I have transferred all sub accounts to iCloud I moved the main account, too.
All sub accounts are working fine and the can use all services like Find my Friends.
Now after having moved the main account all worked fine for that account except one service.
When trying to use the Find my friends I get a message
"Cannot connect to Find my Friends - Verify your Apple ID at https://appleid.apple.com to use Find my Friends"
When opening that URL on my mac and going to "Manage your account" and then clicikng on "Verify now"
"A verification email has been sent"
Doing the same from the dialogue on my iPhone I get "Email address is already verified for another Apple ID"
Having worked though a lot of discussions here I think the issue is with an old apple id that I might forgot about having my new one as an alternative address verified.
The problem is now that I don't have access to this old account , so I cannot remove it.
I should mention that I did not get a single mail for verification send to that address , even though having asked for it on my mac now several times.
What I tried so far
- Connected to all apple id accounts I have access to and assured that the eMail is not used and verifed there.
- Tried the "Verify now" several times
- Supplied a different alternative address to that account and succesfully veriefied it. Still I cannot verify the primary one and cannot use Find my Friends
- Updated the password to meet new complexity rules, it does now include lower,capital letters, numbers and is at least a characters long
That leaves me know with two questions:
1 - How can it be, that opening the same page and doing the same thing, results in two different messages on my Mac and my iPhone?
2 - How can I arrange, that from this old account the alternative address is removed so that I can verify it agains the new one?
Many thanks in advance for any ideas!
Note: This account is my main private eMail so dumping it and creatign a new iCloud account is not an option.

Answer 1

I had a similar problem. I had to call Apple support via phone and ask what apple ids my email was associated with. He was able to give me the email server it was associated with (ex: yahoo, gmail, hotmail, etc) and that sparked off the memory I needed to recall that ancient and unused apple id. Then I had to recover the password, log in to that old id and change the primary email address.
As for no verification email sent, there is a major lag between changing your settings and them actually changing in Apple's system. I don't know why this is. I couldn't delete a secondary email no matter what I tried. Then 4 hours later, it finally let me do it.
hope this helped a litte, good luck!