Apple ID is unavailable

When I'm download an app, it said Verification Required, so I clicked continue. Then, It said Account. So I put all the imformation in the blanks, but when I click done, it said "payment processing is temporarily unavailable. Please try again later". What's happen to my Apple account? And I waited 1 day for this...tire...
Please fix this problem

You are not addressing Apple in this forum. We are just users like yourself.
Contact iTunes for your problem.
Apple - Support - iTunes - Contact Us

Similar Messages

Apple Store temporarily unavailable?

As of yesterday, I cannot purchase or update anything because I keep getting an error "Apple store temporarily unavailable. Please try again later." I've logged out and have tried logging back in and still having the problem.
Anyone else? And how do I fix this?

Based on the numerous posts regarding iTunes and the App Store, there appears to be an issue at Apple's end. Although Apple has not provided any indication on the cloud status page.
Do not change your settings.

Apple Hardware Test Unavailable? Mac Pro 2008, Mavericks installed

Restarting my early 2008 Mac Pro with Mavericks installed while holding down the "D" key and it's just booting up like normal. Tried holding it before it shuts down, holding it after the startup tone, and holding it after the grey screen appears (which the apple site says is wrong).
Any suggestions?

That will only work with the original discs that came with the computer.
How to invoke and interpret the Apple hardware tests | MacFixIt - CNET Reviews
Using Apple Hardware Test

Are Apple movies currently unavailable

We rented a movie last night and it played very slowly. Today, it can't be selected to play, nor can any of our rented or purchased movies play. However, both rented and purchased tv shows are working fine? It would seem there is a problem with the service.
Anyone else experiencing this issue? We're playing from Apple Canada

Jeff I dont understand your comparison of Bluray to Dlt. Bluray is the only storage technology that can seriously be expected to fit high def movies. I dont expect to be able to cram them onto to DVD's. Since HD DVD withdrew from the market, one could hardly consider BLuray format of the week. In case you hadnt noticed high def is the new way of shooting and displaying video. I would suggest walking into any home entertainment store to discover this. Morever I bought final cut pro HD , its got HD at the end of the title of the software so its not reaally unreasonable to assume it might be able to handle HD. Well it couldnt, it wouldnt read my high def footage and I was told by the guys at the MAc store to either upgrade to a version of Final cut pro that would (which involved buying a new machine) or spend exra money to downgrade to another verison that would.
If its such a waste of time to put Blu ray drives in computers why are there many pcs with bluray drives? wake up Apple, people are buying high def products and they will want to output it somewhere. To describe Bluray as obscure sounds bizarre to me. Did you not read the news? bluray won the format war. Its so frustrating being a loyal Apple customer to be so behind the times. I feel like an idiot for going with Apple.
I dont need fancy blu ray functionality, I just want to be able to make my movies and not have to worry about fitting them on a disc that cant cope. I dont really want to switch to pc but so far I havent found any good reasons not too yet. I have a stack of tapes shot on high def needing to be edited. Right now my Mac cant cope with it, Im not willing to buy a new Mac that doesnt have a bluray drive when i can buy a new PC that does. Unless of course i
can make my film in FCP and use an external driver to burn into onto a blu ray? If so can anyone reccomend one?

I changed the email address for my apple id and now I cannot sync the contacts and calendar with my iphone

It is crazy but in the apple store they set up the icloud for me and then I started sync the iphone against the icloud and i had some photos in streaming because they recommended to do like that. After that, the space got not enough and they asked for more more to increase the space, so I decided to come back to the previous method and sync my iphone with itunes via usb. Well, the email address that i had for my apple id became unavailable so i had to create a new account this time with gmail and since then, i cannot sync my iphone. I have done it today and i have lost my contacts and the calendar is no ,onger sync. I am using outlook to manage my mail and when I look for the i cloud it asks me for the old email address which no longer exists and does not match with the current one.
Can anyone help me?

Nevermind, I figured it out!

Why am I not able to close an apple ID or consolidate them together?

It becomes extremely confusing when you have more than one apple ID. When I am purchasing a new app or upgrading them, I want to pick the apple ID that I want to download the new app either.
The option to completely close an apple ID is unavailable too, so if you sign up there is no way out.
Surely in the year 2011 we should be able to identify the confusion all of these can cause and offer a remedy....
Either allow the users to consolidate Apple ID or simply let them close it. I don't understand why we can't....

Here is the situation.
I have one email address which I regularly use for everything and another email address that I dont regularly use, lets call them Email A and Email B respectively.
When I bought my iphone 3G, I decided to use email B to create an account without putting my credit card details (it is actually possible) and that way my information wont be compromised and also email B was dedicated purely to itune.
Now that I have bought my Iphone 4 I decided to edit the original account on itunes and use email A to receive everything in the email address that I check every day. But as soon as I tried editing my current account and putting email A in the place of email B, it said Email A has an apple ID attached to it and cannot be used as a replacement.
Ideally I would have wanted to get rid of the apple ID that is associated to email A and use that email in my current itune account as a replacement for email B. But that is not possible, neither is consolidating the two of them.
Now I have created a separate Itune account using email A with all the credit card details etc, however because 100% of the apps on my iphone have been downloaded with the other account, every time I connect Iphone4 and try to log onto itunes using email A, itune crashes completely.
Also every time I try to download an app on my iphone it does not allow me to "pick" what account I want them downloaded under. It picks it for you.
Something simple like this should be child play to avoid all the hassles.

Aperture Library/Database hacks

After one week playing around with aperture, i want to share my current insights with 'customizing' (my) aperture's way of dealing with my picture files.
Warning:
The following thoughts and arrangements are working for me, they're
undoubtly NOT supported by apple and the programmers of the aperture
application!
Reading a lot of articles in the forum when aperture hit the masses, i've been disappointed about how aperture will fit with me.
Over the years my growing picture collection moved over from one computer to the other, deploying more storage, and will continue to do so in the future. So the technical equipment has to be independent from the treasure's of my data, to follow state of the art hard- and software development.
For me, aperture approved to be of such a kind.
Despite aperture stores away all my digital masters into it's own Library, thus duplicating data during imports, it just brings in some kind of more detailed
directory hierarchies to my way of organizing my picture library. How does it do?
How do i store my Library?
Sorry to be that longish, but to explain my concepts i have to.
Modern operating systems distinguish private/personal and public/common data for their file storage locations. Hopefully they follow the 'FHS' (Filesystem-Hierarchical-Standard) brought up by linux, to name the diverse locations for classified data.
I do run mixed os'es within my networks, as no computer should be isolated from a networked environment anymore. But to be honest it's more a single-user situation in reality, then the multi-user aspects i always keep in mind when designing my infrastructure environment for a network.
My picture library/online-archive is classified 'common' data, so it stores outside my home-directory, and every user allowed to, has access to it. I do not support locales within my filenaming-conventions, users and me are german-spoken, so the 'common' data for my systems is always called
'/Bibliothek'.
Furthermore we're dealing with pictures (Bild), movies (Film), music (Musik) and documents (Dokumente) in all common used operting systems (os x, windows), storing private data to the home-directory within appropiate directories and public/common data to the equivalent directories at a common storage.
/Bibliothek
/Bibliothek/Bildarchiv
/Bibliothek/Filmarchiv
/Bibliothek/Musikarchiv
BTW, i customized windows to reflect this filetree within explorer windows, so users click to 'Eigene Bilder' (my pictures) and 'Bildarchiv' (common pictures) there, to change between directories, making it very convenient to work with.
Especially the 'common' picture files are strongly organized by date, which is reflected at the directory-structure, for example:
'/Bibliothek/Bildarchiv/2004/2004-04-17, make a good description/'
'/Bibliothek/Bildarchiv/2005/2005-12-00, a bunch for the whole period/'
A descriptive directory name is highly portable between operating systems, applications and last but not least, users!
For now, aperture seems to be pretty much a single-user solution.
But it's library can be 'distributed' to accomodate my needs.
I started to import my data by drag'n'drop, which works best for me. I didn't like the import assistent, which seemed to result in a different structure of my data in aperture's 'all projects' list. By creating a folder in aperture for the year, then drag'n'drop the multi-selected directories from the finder, i got within aperture:
All Projects + * (<-Aperture)
<div class="jive-quote">Library (smart-albums, collapsed)
2005 (folder)
2005-11-00 (folder, nested)
2005-11-17, sample bla (project, from directory)
Images from 2005-11-17, sample bla (album, inherited)
2005-12-08, take a better name (project)
Images from 2005-12-08, take a better name
Using aperture's preferences to switch between libraries i did import to different aperture libraries for the years, resulting in a bunch of directories, each holding an 'Aperture Library.aplibrary' paket there.
/Bibliothek/Bildarchiv/2004/2004.aplibrary
/Bibliothek/Bildarchiv/2005/2005.aplibrary
Yes, the pakets can be renamed, to better reflect whats in there. Aperture has to be restarted to change from one library to another!
The total amount of imported data, yet: 130 GB, ~33164 pics.
I am working with a 15" powerbook, 1,5gb ram, 80 gb hdd on the road and a 200gb external drive at home/office.
to make me feel comfortable with aperture, i switched to (terminal hacking!):
~me/Pictures/Aperture Library.aplibrary/
~me/Pictures/Aperture Library.aplibrary/2004/ ->
/Bibliothek/Bildarchiv/2004/2004.aplibrary
~me/Pictures/Aperture Library.aplibrary/2005/ ->
/Bibliothek/Bildarchiv/2005/2005.aplibrary
~me/Pictures/Aperture Library.aplibrary/Texturen/ ->
/Bibliothek/Bildarchiv/Texturen/Texturen.aplibrary
~me/Pictures/Aperture Library.aplibrary/...
/Bibliothek/Bildarchiv/2004/2004.aplibrary
/Bibliothek/Bildarchiv/2005/2005.aplibrary
/Bibliothek/Bildarchiv/Texturen/Texturen.aplibrary ->
/Volumes/HD39.1/Bibliothek/Bildarchiv/Texturen/Texturen Library.aplibrary
Linking folders to where i believe they are right placed in my systems.
Now aperture's settings don't have to be changed each time to switch between libraries. Not connecting the external hdd gives me grayedout
folders within aperture, for data stored on the external drive. Having a folder located on my inetrnal hdd and 'linked' to aperture:
~me/Pictures/Aperture Library.aplibrary/local ->
/Bibliothek/Bildarchiv/working.local.aplibrary
i can work with aperture normally, even if the external drive is not available.
the grayedout folders/subfolders/projects are browsable, but all thumbnails are just gray rectangles with its 'version name' underneath. same with smart-albums. available pics have colored thumbnails, unavailable pics are gray, naturally.
And aperture's database? well, i am very happy with it, really. Compared to my pre-aperture structure all the above mentioned tweaking gave me:
~me/Pictures/Aperture Library.aplibrary/Aperture.aplib/Library.apdb
This file is actually the sqlite3 database file. it's size is 111 MB now.
~me/Pictures/Aperture Library.aplibrary/Local ->
/Bibliothek/Bildarchiv/Working.local.aplibrary
I can store pictures there into folders and projects when i am on the road, filling up my local harddisk. Inspecting the paket shows up how aperture differenciated my pre-aperture filestructure:
/Bibliothek/Bildarchiv/Working.local.aplibrary/2005-12-08, take a better name.approject/2005-12-08 @ 01/49/06 PM - 1.apimportgroup/DSC0168/dsc0168.nef
All nicely packed into a single unit from the finder, easily browsable from aperture, and searchable by sql queries. Every Master enclosed in its own folder box, hm. Every import of files seperated to one folder, which makes clearly apparent that we will import redundant(duplicate) files for ever.
Adding two/three levels to my previous filestructure, strange namings all inclusive. As i sort my files with aperture into projects, the files accordingly move around at the filesystem-level. I'll let them go. They are there if i need access to them in case of failure.
T H E G L I T C H E S
within my setup the most current sql database is stored at:
~me/Pictures/Aperture Library.aplibrary/Aperture.aplib/Library.apdb
importing the way i did results in a sqlite3-database file for each library i switched to before linking them together. Right after linking one of those aplibrary pakets as a new folder, aperture will rebuild the current database at startup, which can indepently be invoked with 'option command aperture' anytime the program is started.
Changes to the metadata of a picture are written to the current database aperture is running on, but can be transfered to any other database file
when rebuilding the library at startup (which can be a time-consuming thing!)
Even if the external hd is reconnected before startup, some thumbnails are not properly generated all the time. At the current state i don't have any glue what's the cause for this. All Versions are properly accessable anyway.
Once again,
DO THIS AT YOUR OWN RISK,
if you try some of the suggestions i've made. Better you know how to handle a terminal before you even think about what i told here. Don't bother me, if something does not work for you - it works for me.
I can do this because it's my data, i am the only one affected by failure and i still do have my data on my windows system as a backup, for now.
Do the same before you trash your treasures.
Why i did made this post? Aperture really lacks support for team-working now. I cannot see how aperture can be really employed to its potential for an environment with more than a single user?. The sqlite3 database is said to handle concurrent users, i read on its homepage. So i still hope, there will be a group-worked aperture someday.

my reports, just for the logs.
drwxr-xr-x 2 fo03c fo03c 68 Dec 19 20:15 ArchiveInfo
-rw-r--r-- 1 fo03c fo03c 362 Dec 19 20:17 DataModelVersion.plist
-rw-r--r-- 1 fo03c fo03c 173107200 Dec 20 00:26 Library.apdb
comparing the timestamps, the time needed to recreate 'my' library, is:
4h 11 min.
The sql database contains 972 projects with 57952 picture items, as the startup overlay tells me. not that bad, i think. depends on the situation, and how much zen you learned, if you can wait for the 'recreate'.
but i didn't stop to mature aperture!
i switched to one of my 'old' libraries (choosing from preferences panel) and set some new
a) ratings
b) keywords
c) deleted a master from that 'old' library.
after changing back to the 'linked' aperture database file (within my home-directory, as described previously), and restart aperture -
yes, it crashed! oops.
yet another try - crash. i realized, i deleted the first pic from the 'current view' aperture tries to load after relaunch. ?! =:-(
if the database is corrupted again, i would have to reinvest ~4 hours to recreate the database? but how about the preferences?
apple this is a bug! when i made the preferences file
~me/Library/Preferences/com.apple.Aperture.plist
UNAVAILABLE (delete or rename as you like), aperture starts with the import assistent, as at its first time.
Since then i can start aperture and navigate to the project i deleted the file from (very unpolitly). The corresponding thumbnail shows up with a new 'icon' to lower right corner of the thumbnail. It clearly means: this file is UNAVAILABLE.
YES =:-) i deleted it!
the rating and keywording on the 'old' database is gone -
thus making the precedence of the database against the sidecars obvious, doensn't it?
selecting the 'orphaned' thumbnail, now leaves aperture with the message 'loading', but it does not crash. Changes in ratings or keywording to the current library (the 'recreated' new one) on different files are persitent across restarts of aperture. btw, aperture restarts with the focus on the orphaned first thumbnail, now marked with the icon 'i am NOT available', but it does not crash anymore, when starting.
my conclusion:
someone in the forums pointed towards the difficulties maintaining a database of pictures and the separation of their storage, as users will delete or move files seperated from that database, breaking everything.
NO, aperture does widely tolerate such doing.
But why should we do so? =:-)f
For me: its fun, i will not complain about failure, when i do mature an application like this.

HP Laserjet P4014 Stopped – 'Filter' failed

I’ve seen discussion of this for other printers and versions of OS X. Has anyone seen this on 10.9.5 and, better still, solved it?
If I try to print to a networked HP Laserjet P4014, the print queue gives up with the message
Stopped – ‘Filter’ failed
Things I have tried so far:
downloading new HP driver software
resetting the printing system
changing the computer network name
rebooting
The only effect of all this so far is having to put back the printer’s network name and password.
At best, I get 1 page printed, followed by a Postscript error.
The only workaround so far: print to PDF and print the PDF from a Linux machine.

As far as I can tell the critical thing is an RPC error. I trimmed quite a lot – I am not sure how informative this all is. I meantime also sent a tcpdump and sysdiagnose output to Apple via bug reporter so let’s see if they come up with something.
D [15/Oct/2014:11:39:44 +0200] [Job 21] 3 filters for job:
D [15/Oct/2014:11:39:44 +0200] [Job 21] cgpdftops (application/pdf to application/postscript, cost 25)
D [15/Oct/2014:11:39:44 +0200] [Job 21] pstops (application/postscript to application/vnd.cups-postscript, cost 66)
D [15/Oct/2014:11:39:44 +0200] [Job 21] /Library/Printers/hp/filter/hpPostProcessing.bundle/Contents/MacOS/hpPostProces sing (application/vnd.cups-postscript to printer/StaffMinor, cost 0)
D [15/Oct/2014:11:39:44 +0200] [Job 21] argv[6]="/private/var/spool/cups/d00021-001"
D [15/Oct/2014:11:39:44 +0200] [Job 21] envp[12]="SOFTWARE=CUPS/1.7.2"
D [15/Oct/2014:11:39:44 +0200] [Job 21] Looking up "print.ict.ru.ac.za"...
D [15/Oct/2014:11:39:44 +0200] [Job 21] STATE: -connecting-to-device
D [15/Oct/2014:11:39:44 +0200] [Job 21] Connected to printer...
D [15/Oct/2014:11:39:44 +0200] [Job 21] Set job-printer-state-message to "Connected to printer...", current level=INFO
D [15/Oct/2014:11:39:44 +0200] [Job 21] job id is 30...
D [15/Oct/2014:11:39:44 +0200] [Job 21] Sending print data...
D [15/Oct/2014:11:39:44 +0200] [Job 21] Set job-printer-state-message to "Sending print data...", current level=INFO
D [15/Oct/2014:11:39:44 +0200] [Job 21] cgpdftops - using PPD file "/private/etc/cups/ppd/StaffMinor.ppd"...
D [15/Oct/2014:11:39:44 +0200] [Job 21] PS Matching Mode = AP_ApplicationColorMatching
D [15/Oct/2014:11:39:44 +0200] [Job 21] cgpdftops - languageLevel = 3, mediaBox.size.width = 595, mediaBox.size.height = 842
D [15/Oct/2014:11:39:44 +0200] [Job 21] cgpdftops - documentMediaBox.size.width = 595, documentMediaBox.size.height = 842
D [15/Oct/2014:11:39:44 +0200] [Job 21] Page = 595x842; 12,12 to 583,830
D [15/Oct/2014:11:39:44 +0200] [Job 21] slow_collate=0, slow_duplex=0, slow_order=0
D [15/Oct/2014:11:39:44 +0200] [Job 21] Before copy_comments - %!PS-Adobe-3.0
D [15/Oct/2014:11:39:44 +0200] [Job 21] %!PS-Adobe-3.0
D [15/Oct/2014:11:39:44 +0200] [Job 21] PID 38050 (/usr/libexec/cups/filter/cgpdftops) exited with no errors.
D [15/Oct/2014:11:39:44 +0200] [Job 21] Wrote 4 pages...
D [15/Oct/2014:11:39:44 +0200] [Job 21] Calling processor PageCounting before line %%Page: 4 4
D [15/Oct/2014:11:39:44 +0200] [Job 21] PID 38051 (/usr/libexec/cups/filter/pstops) exited with no errors.
D [15/Oct/2014:11:39:44 +0200] [Job 21] Calling processor PageScanning before line %%Trailer
D [15/Oct/2014:11:39:44 +0200] [Job 21] Final number of pages = 4
D [15/Oct/2014:11:39:44 +0200] [Job 21] Pages per copy = 4
D [15/Oct/2014:11:39:44 +0200] [Job 21] Allowing document iterator to handle job termination...
D [15/Oct/2014:11:39:44 +0200] [Job 21] Pre-processing tasks
D [15/Oct/2014:11:39:44 +0200] [Job 21] Current page number is 4
D [15/Oct/2014:11:39:44 +0200] [Job 21] Calling processor PageAccounting after line %%Page: 4 4
D [15/Oct/2014:11:39:44 +0200] [Job 21] PAGE: 4 1
D [15/Oct/2014:11:39:44 +0200] [Job 21] rpc_write_printer: RPC error 0x16c9a036
D [15/Oct/2014:11:39:44 +0200] [Job 21] RpcWritePrinter error -1!
D [15/Oct/2014:11:39:44 +0200] [Job 21] Cleaning up printer-state-reasons...
D [15/Oct/2014:11:39:44 +0200] [Job 21] STATE: -apple-job-blocked,job-completed-successfully,job-canceled-at-device,processing -to-stop-point,apple-job-error,offline-report,media-needed-warning,paused-report ,job-completed-successfully,job-printing,apple-job-restart,job-incoming,apple-jo b-intervention,apple-printer-busy,door-open-warning,apple-printer-errorstate,app le-printer-warming-up,apple-printer-active,apple-printer-manual-feed,apple-print er-unavailable,marker-supply-empty-report,offline-report,output-area-full-report ,interpreter-resource-unavailable-warning,apple-printer-page-punt,media-jam-warn ing,media-empty-warning,media-jam-warning,paused-report,apple-printer-deleting,a pple-printer-lowpower,apple-printer-printing,apple-printer-processing,offline-re port,apple-printer-unknown,toner-low-report,apple-printer-intervention,apple-pri nter-waiting,apple-printer-warming-up
D [15/Oct/2014:11:39:44 +0200] [Job 21] Aborting print job
D [15/Oct/2014:11:39:44 +0200] [Job 21] rpc_abort_printer: RPC error 0x16c9a060
D [15/Oct/2014:11:39:44 +0200] [Job 21] rpc_close_printer: RPC error 0x16c9a060
D [15/Oct/2014:11:39:44 +0200] [Job 21] Ready to print.
D [15/Oct/2014:11:39:44 +0200] [Job 21] Set job-printer-state-message to "Ready to print.", current level=INFO
D [15/Oct/2014:11:39:44 +0200] [Job 21] smb backend (PID=38058) exited with no errors
D [15/Oct/2014:11:39:44 +0200] [Job 21] smb backend will exit with status 0
D [15/Oct/2014:11:39:44 +0200] [Job 21] PID 38052 (/Library/Printers/hp/filter/hpPostProcessing.bundle/Contents/MacOS/hpPostProce ssing) stopped with status 1.
D [15/Oct/2014:11:39:44 +0200] [Job 21] Hint: Try setting the LogLevel to "debug" to find out more.
D [15/Oct/2014:11:39:44 +0200] [Job 21] End of messages
D [15/Oct/2014:11:39:44 +0200] [Job 21] printer-state=3(idle)
D [15/Oct/2014:11:39:44 +0200] [Job 21] printer-state-message="Filter failed"
D [15/Oct/2014:11:39:44 +0200] [Job 21] printer-state-reasons=none
E [15/Oct/2014:11:44:45 +0200] [Job 21] Stopping unresponsive job.

AEBS "Ghost" Router Issue - The Challenge for 2012 (and it's only January)

Yes, it's a bold statement to claim that I have the biggest issue so far for 2012. Why may you ask? Because I've stumped RCN (ISP), Access Media 3 (ISP), Apple Tech Support, and Cisco Tech Support. Here's the challenge for you to see if you can figure it out:
***Also, sorry for the long-winded post. I've spend over 20 hours on this issue and racked up a lot of info to share with you. So please bear with me***
I used to own a Linksys E4200 router (early 2011), which I set up using the wireless network name (for example) "wifi-box". Due to performance issues, I returned the router back to Linksys in April 2011. Shortly thereafter, I purchased a used AESB. I performed a factory reset (not a hard reset, as I know the difference between the two) before setting up my network. Things worked great from April to Dec. 2011.
On Jan. 1st, 2012, the building that I live in switched ISPs. I used to have RCN, and now have Access Media 3 (AM3). Both provide the same type of connection - cable - and both provided me with a modem (not sure the model of the one that RCN provided to me, but AM3 gave me a Surfboard 5101N...shudder). Once the transition from RCN to AM3 took place, I performed another factory reset on the AESB before setting up my my network from scratch.
Now, here's where things get start to get weird. I "Created a wireless network" on my AESB, entered in the name "wifi-box" (to keep it the same as before) as the wireless network name, and followed the rest of the steps until I updated the router. Shortly after the AESB restarted, I received a "Dual (or double) NAT" error right off the bat. Looking into the issue futher, there were now 2 wireless network names called "wifi-box"?!? Huh?!? The actual name isn't "wifi-box", but was something quite unique. So it was easy to tell that it was (once) my wireless name.
The next 5 hours were a blur of reconfiguing, resetting, unplugging, etc. anything that is connected to my network. Nothing worked. During all of this, I also switched the name of the AESB to (for example) "apple-wifi".
As a last resort, I unplugged everything - the Surfboard, the AESB, wiped all Airport Util profiles off my 2 Macs, wiped my profile off my 1 PC, shut them down, did the same for my iPhone 3G, shut off the power strip that the modem and AESB were connected to, and unscrewed the coax cable from the wall. I had a friend come over with his laptop, which he never brought over before, and had him search for a wifi signal. As you would guess, "apple-wifi" didn't appear...BUT "WIFI-BOX" WAS AVAILABLE TO CONNECT TO!!! Arrrgggg!!
At this point it seems that the profile is somewhere outside of my condo. But where???
Moving along, I used a tool called WiFi Stumbler to see if that could help shed some light on my issue. What I found was unheard of. The wirless name "wifi-box" was linked to a Linksys router. Once I discovered this, I logged into my Linksys profile (192.168.1.1) to see if it still worked. IT DID!!! However, that was short lived, because as soon as I clicked on a tab, I was booted out. On top of that, I couldn't log back in. Not sure if this is because it was looking for the Linksys router or not. Whatever the reason...it's just flat out weird.
Because the password to log into my old Linksys profile was the same, it somewhat leads me to believe that someone doesn't have the same wireless name that I do.
Over the past two days, I talked to RCN, Linksys, Apple Tech, AM3, had an AM3 tech out to look at it...no one knew what the issue was. When I talked to Apple, and they thought it might be the Surfboard. The tech said that the Surfboard is also a router, which is why the "dual NAT" error is taking place. However, I then spoke to AM3 and they told me the Surfboard was only a modem. I looked it up online, and it's just modem. Also, I was able to get rid of the "dual NAT" error, but yet I still cannot connect.
My current error msg is: "Airport has the self-assigned IP address 169.XXX.XXX.XXX and will not be able to connect to the Internet". The AirPort indicator light in my Network Preferences is orange, but the AESB indicator light is green (and is reporting no issues).
To end this, (if you're still reading), any help that you may have is greatly appreciated. Everyone I spoke to is stumped. I'm not sure where to go next from here. If you know anything, please let my know . As a quick recap, here are my current settings:
Devices:
     1) MacBook Pro (2011), OSX Lion;
     2) MacBook (2009), OSX Snow Leopard;
     3) IBM Lenovo PC, Win XP SP2
     4) iPhone 3G (iOS 4.2)
Modem:
     Former modem: unknown
     Current router: Surfboard SB5101N
Router:
     Former router: Linksys E4200 (wireless network name "wifi-box")
     Current router: AESB - Apple AirPort Extreme Base Station - Simultaneous Dual-Band MC340LL/A (wireless network name "apple-wifi")
     # of Router in my condo: 1
ISP:
     Former ISP: RCN
     Current ISP: Access Media 3
Thanks and good luck (to you and me)

Thanks Tessarax,
Thanks for the reply, and no worries about the long form answer. Yesterday, I went through your process twice (for good measure). I also unplugged/shut down everything overnight and tried it once again today. Unfortunately, the results are the same.
Me network is currently up and running, albeit a limited connection. It's still producing the "Double NAT" error. My Internet is set up as follows:
These are the settings for "apple-wifi" in the AirPort Util.:
Connect Using: Ethernet
Ethernet WAN: Automatic
Connection Sharing: Share a public IP address. ("Bridge Mode" and Distribute a range of IP addresses" cause additional errors which brings down the network. These errors include setting a DHCP beginning/ending address and no Internet connection. I tried setting the DHCP beginning/ending address several times, but the AEBS never accepts my entries.)
IP: 10.XXX.XXX.XXX
DHCP: Beginning/Ending Address: 172.XXX.XXX.XXX
DNS: 8.8.8.8, 8.8.4.4
These are the settings for "wifi-box" in the Network Preferences:
IP: 192.XXX.XXX.XXX
DNS Servers: 8.8.8.8, 8.8.4.4
Search Domains: 221am3.com
802.1X: No profiles (I deleted them)
Bypass proxy settings for these Hosts & Domains: *.local, 169.XXX/XX
Use Passive FTP Mode (PASV): checked
MAC Address: same as "apple-wifi"
These are the settings for "apple-wifi" in the Network Preferences:
IP: 172.XXX.XXX.XXX
DNS Servers: 172.XXX.XXX.XXX
Search Domains: 221am3.com
802.1X: No profiles (no profiles were avaible for "apple-wifi")
Bypass proxy settings for these Hosts & Domains: *.local, 169.XXX/XX
Use Passive FTP Mode (PASV): checked
MAC Address: same as "wifi-box"
Two new discoveries that I uncovered yesterday are as follows:
1. 802.1X (under Network Preferences): There were 3 profiles that I deleted from this tab last week. After resetting the network, they came back. Whether they were present or deleted, it didn't affect the connectivity of my network. Just mentioning that these profiles came back after deletion (I deleted them again).
2. Yesterday, the network in my building went down for a few hours. I noticed that neither "wifi-box" nor "apple-wifi" were available to connect to. This is an obvious insight, but it seems that when "wifi-box" is unavailable, "apple-wifi" is unavailable as well. However, 'wifi-box' has always been available even when "apple-wifi" is down. Sounds like my Internet signal follows this path:
AM3 > Condo building > "wifi-box" > my condo > Surfboard modem > AEBS "apple-wifi" > my devices (laptops, iPhone, Xbox, etc.)
Two new questions:
1. What is DHCP Client ID and is this something that I need to provide?
2. Could the cables that I'm using cause any problems? Here's the cable that I'm using and the connections between the devices:
CAT5: Router > AEBS
CAT5e: AEBS > MacBook Pro
CAT6: AEBS > Xbox
If there's other questions or infer that you need, please ask

Time Machine Error with Lion

Been using Time Machine with no problems for a couple of years now. It's wonderful. Upgraded to Lion two weeks ago and it's been working flawlessly. However, two days ago, my Time Machine backup quit working. I'm not getting the following error message every time I try to perform a backup:
"The backup was not performed because an error occurred while copying files to the backup disk. The problem may be temporary. Try again later to back up. If the problem persists, use Disk Utility to repair your backup disk"
I have run Disk Utility twice a day for the past two days and nothing. It says the volume is fine and does not need repairing, yet the backup continues to fail.
I have checked Software Update and there are no updates available. I have checked the drive manufacturer and there are no firmware updates.
I have (4) internal disks. All of them check out fine, permissions are checked, repaired. Nothing.
The Apple tech document suggests deleting my backup and doing a new one. Kind of defeats the purpose of having a backup in the first place, right?
It's been working just fine until now. Any ideas on how to proceed?
Thanks!

Sorry, not really.
My normal backup looks like this:
02/08/2011 21:35:12.271 com.apple.backupd: Starting standard backup
02/08/2011 21:35:18.181 com.apple.backupd: Network destination already mounted at: /Volumes/Colin Robinson's Time Caps
02/08/2011 21:35:28.627 com.apple.backupd: Disk image already attached: /Volumes/Colin Robinson's Time Caps/Colin Robinson’s iMac.sparsebundle, DIHLDiskImageAttach returned: 35
02/08/2011 21:35:29.884 com.apple.backupd: Disk image already attached: /Volumes/Colin Robinson's Time Caps/Colin Robinson’s iMac.sparsebundle, DIHLDiskImageAttach returned: 35
02/08/2011 21:35:31.218 com.apple.backupd: Disk image /Volumes/Colin Robinson's Time Caps/Colin Robinson’s iMac.sparsebundle mounted at: /Volumes/Time Machine Backups
02/08/2011 21:35:31.289 com.apple.backupd: Backing up to: /Volumes/Time Machine Backups/Backups.backupdb
02/08/2011 21:36:02.117 com.apple.backupd: 183.1 MB required (including padding), 115.41 GB available
02/08/2011 21:36:02.182 com.apple.backupd: Indexer unavailable (200)
02/08/2011 21:36:04.185 com.apple.backupd: Indexer unavailable (200)
02/08/2011 21:37:10.485 com.apple.backupd: Copied 4498 files (125.6 MB) from volume Macintosh HD.
02/08/2011 21:37:10.883 com.apple.backupd: 100.0 MB required (including padding), 115.41 GB available
02/08/2011 21:37:10.887 com.apple.backupd: Indexer unavailable (200)
02/08/2011 21:37:12.891 com.apple.backupd: Indexer unavailable (200)
02/08/2011 21:37:22.757 com.apple.backupd: Copied 1061 files (25.0 MB) from volume Macintosh HD.
02/08/2011 21:37:29.466 com.apple.backupd: Starting post-backup thinning
02/08/2011 21:37:29.466 com.apple.backupd: No post-back up thinning needed: no expired backups exist
02/08/2011 21:37:30.113 com.apple.backupd: Backup completed successfully.
And that's taken from Console using System Log Queries set to All Messages with backupd in the search box.
Pondini is the Time Machine expert - his writings are here:
http://web.me.com/pondini/Time_Machine/Home.html
Message was edited by: Colin Robinson
I'm disappearing soon (GMT time zone) but James is in Florida so will hopefully see this and work his magic :)

ITunes Music Library corrupted by Update 5.0?

Yesterday iTunes was normal. Late last night Software Update presented me with an update to iTunes (5.0) which I declined to install. This morning, when I launched iTunes several unexpected things happened:
1. iTunes hung searching for (or loading) the Library for nearly 30 minutes. On launch I saw the loading progress bar, then was busy with other things (in other Spaces desktops) till I noticed it hung. I cancelled this loading operation and continued launching, then...
2. iTunes reported a damaged Library which would be renamed "iTunes Library (Damaged)" and that a new library would be created.
3. iTunes very quickly began rebuilding my music database, searching for album art, etc. -- all of which I stopped as quickly as possibly.
4. iTunes launched with a completely bare browser (new installation: utterly without any of my stuff), which was a shock to say the least, but all the previous occurrences began to add up. I quit iTunes.
5. I went directly to the Music/iTunes directory and began investigating. I found that...
6. iTunes had created a brand new file named < iTunes Music Library.xml > at 12:53 PM (it's now 1:53 exactly) and a file named < iTunes Library (Damaged) >.
7. Previous iTunes libraries I have collected over the years (by manual backup and in Time Machine) are named < iTunes Library.itl > (I assume ".itl" stands for iTunes Library).
8. I went to System Preferences/Software Update/Installed Software and confirmed that the most recent software update was "Java for Mac OSX 10.6 Update 6 Version 6.0" on 11/11/11; as expected, I had NOT inadvertently installed the unwanted iTunes update last night.
Before I begin bleating my own opinions, I would love to get more informed comments and answers to a few perhaps obvious questions.
Q1. What happened?
Q2. Could it have been related to the update I declined to install? (Pure coincidence would be positively mystical.)
Q3. If not (Q2), then why the radical change in Library name and tag ( iTunes Library.itl --> iTunes Music Library.xml )?
Q4. Can I use my manual backups (or Sync, or Time Machine) to restore the previous Library and get my hard-wrought, very coveted collections back as they were? If yes, how? If no, what then?
I do not yet plan to update my Mac OS to Lion for a number of reasons (therefor making the Apple Cloud service unavailable to me), so I'd intended to be cautious about related updates, such as the updates to iTunes, iPhone (...) and wait a bit. The DotMac/MobileMe account I've had since the beta days will remain active till summer and I figured I'd have plenty of time to think about it and to formulate a strategy for dealing with dreaded software/hardware obsolescence issues and so on.
Thanks to the community for any help forthcoming.
-- Bill

Some clarifications (hopefully):
The iTunes update flashed by me pretty fast on the night of Nov 15 as I quickly chose not to accept it. I seem to have mistaken the version number. The newest version of iTunes showing at the Apple site is 10.5.1 (I thought I'd seen a 5.0, but obviously not). I just looked in the Applications folder at the iTunes app version; it's 10.5, and the Date Modified is October 12, 2011. As mentioned above, System Preferences/Software Update/Installed Software shows no recent update to iTunes. It seems Software Update was trying to update iTunes to version 10.5.1 on the night of Nov 15th..
Also, I spent a bit more time today trolling about some loosely related discussions on these lists, and believe I might have misunderstood the three types of file I mentioned, so I looked more closely at them:
Music/iTunes Folder:
< iTunes Music Library.xml > Shows created Aug 3, 2008, modified Nov 16 at 12:53 PM.
< iTunes Library.itl > Shows created (12:52) and modified (12:53) yesterday (Nov 16.).
< iTunes Library (Damaged) > Shows created Oct 12, 2011, modified Nov 15, 2011 at 7:55 PM (when update was cancelled).
Applications Folder: iTunes (app) - version 10.5 - created Jan 14, 2008, modified Oct 12, 2011 (Finder info);
System Preferences/Software Update/Installed Software: iTunes 10.5 installed Oct 12, 2011 (nothing more recent)
Why was the "iTunes Library (Damaged)" file created a _month_ ago and only modified when I declined the iTunes 10.5.1 update? I can't get any sense from this. Now past 2 AM on the 17th. I'm calling it a day on this. Hope to get iTunes up and running soon.
-- B.

Netflix in the UK unsupported

As Netflix is new to the UK, the option on my Apple TV is unavailable even though I have an active acount and can view on all my other devices.
Will I need to wait for an update from Apple, or is there a way to "force" a logon on an Apple TV?
Thanks...

Hi Winston,
I've pulled the cord, reset, pressed menu and the down arrow... and still no netflix
under internet, I only have: iTunes Live, NHL, MLB. TV, WSJ Live, You Tube, Vimeo, Podcasts, Mobile Me, Flickr, Radio...
I'm on 4.4.4 (3330) in the Uk on Virgin Media, what am I doing wrong!?

3rd party apps keep crashing in Mountain lion

I installed Mountain lion yesterday everything looked ok until I tried runnig Skype, it crashed immediately. I tried running other 3rd party apps with same result. Steam, MS Word, Vuze everything crashes, even apps I downloaded fom Mac app store. Does anyone else have this problem?

I've been having a similar issue and surprisingly the app Boom was part of the problem. Seemed to cause audio issues as well as start-up problems for iTunes. I also had to delete all of my automatic login items as they would become non-responsive after login and cause the entire system to become sluggish. So far things are running smoothly again although my audio keeps wanting to switch to Airplay all on it's own, even when the Apple TV is unavailable. I haven't tried putting back the login items yet.
OS X login item issues have been around for a long time so although the 3 party apps may be the main culprits there might also be a connection regarding these long standing login problems.

Refurbished MacBook Air won't boot up. First time turning on and I'm met with Kernel Extension problems. Help?

I turn on the power button, and then it tells me a load of data. I cannot load up my MacBook, to even get to a set up page. I have only had it put of the box 10 minutes and turned it on once haha.
It shows the apple logo, an then brings up the data, where it says things like
"Panic(cpu 0 caller -loads of numbers-) "pthread Kernel extension not loaded (function table is NULL)
BSD process name corresponding to current thread: kernel_task
Mac OS Version:
Not set yet
Darwin Kernel version 13.0.0
What could this be? Apple support is unavailable to call until Tuesday apparently
Please help. I just want to use my new MacBook

Felix, there is nothing you should do about this other than to return it to Apple for a refund, and purchase another. I wouldn't think twice about it.

I updated my computer to the new software and now the iPhoto has a circle with a line through it. When I try to update, it pops up to say "These apps cannot be accepted by your apple id". Then will say "update unavailable with this apple id" how do i fix

I updated my computer to the new software and now the iPhoto has a circle with a line through it. When I first try to open it the pop us says: "You can't use this version of the application "iPhoto" with this version of OS X. Version: 9.2.1" When I try to update, it pops up to say "These apps cannot be accepted by your apple id - These apps were already assigned to another Apple ID and they will be available in that Apple ID's purchases list. If you don't have access to that Apple ID and want to receive future updates, you will need to purchase the application". I checked and there is nothing under the "purchases" in my App store. Then will say "update unavailable with this apple id - This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or canceled." Then the third pop up says "We could not complete your request. There was an error in the App Store. Please try again". Just want to know how do to fix.

After I upgraded to Mavericks I was also having this message when I tried to update. There was a previous post about this problem which offered this simple solution which worked for me:
b0n0b0
Re: Recently upgraded to Maverick from SnowLeopard. Unable to get updates from App store.
Mar 15, 2014 9:05 AM (in response to Terence Devlin)
Got it! Thanx. What I did was go to my account, check that they had my new ID and Password which they did, then hit reset button. All fixed.

Apple ID is unavailable

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