Apple ID issues trying to reset ipad2 and erase content
I am trying to reset my iPad but when I try to erase and reset it's asking me for the password for an old email address I don't use or have access to anymore. My Apple ID seems to have two accts but the old one shows when I try to erase? Help?? Not sure what he other ID is there for and is not what I'm signed into this community or iTunes with?
Go to appleID.apple.com, manage your Apple ID and login with your current apple ID and password. Then change the primary email to the previous email and save changes. Then on your device, go to settings > icloud > delete account and remove it from your device. Once this is done, go back to appleID.apple.com and sign in with old apple ID and current password.....change primary email back to current email address and save changes.
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Are you positive you're using the exact Apple ID to update these apps that was used to originally ontain them? You can verify such by right-clicking one the apps, in your iTunes library, & selecting "Get Info". This will show you the Apple ID used to originally obtain the app...does it match on your phone?
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Try to set it up as new device, explained here:
How to back up your data and set up as a new device
First without using the backup, in case it contains corrupt data.
If it works after that, use the backup to restore from. -
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Try connecting to your PC in Recovery Mode ane restore it. See this article for help on getting your iPod into Recovery Mode.
iPhone and iPod touch: Unable to update or restore
B-rock -
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Did you already try to set it up as new device?
How to back up your data and set up as a new device
iOS: Wi-Fi or Bluetooth settings grayed out or dim -
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If you have lost all sound and video is freezing on you, that ain't good. Your iPad is two months old so I would not hesitate to contact Apple at all. You are entitled to 90 days of phone support.
http://www.apple.com/support/ipad/contact/.
If you want to try a couple of things on your own, try quitting all apps and then reboot the iPad - not so much for the sound issue itself - but more as a general "start all over again" sort of approach. It might help with the video freezes.
Go to the home screen first by tapping the home button. Double tap the home button and the task bar will appear with all of your recent/open apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner of the app that you want to close. Tap the home button or anywhere above the task bar. Reboot the iPad.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
If you use headphones on occasion, you can try plugging and unplugging those as well and see if the sound comes back.
You could even try restoring the iPad to factory settings and then restore from a backup, but unless there is something totally hosed on the iPad, that should not be necessary with a two month old device - of course assuming that you didn't drop the iPad or do something accidental that could be causing the problems. -
I recently purchase an ipad2. I also have a mac laptop. Now, when I facetime call using my iphone to my ipad2 or mac, it states busy. how can i fix this problem? I have the same apple id e mail for both ipad2 and mac. it might be getting confuse now. I want to be able to face time also using my ipad2 to my laptop especially if one of the members of the family is traveling. Thanks.
thanks. your answer was correct, clearer. I have another question, maybe you can answer. I just purchase my ipad2 2 days ago. yesterday, there was a sound. today there is no sound. there is a sound only in movies and you tube and music. but no sound on all apps and keyboards. I look it up and seems like ther are few that have this problem. I called walmart coz I bought it there and they told me that they have not heard that before but if I can't fix it, just return it and exchange it with anew one since I have 14 days to do that. I tried rebooting it and still won't work. Should I just restore it?
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Hi Bsut,
Welcome to the Support Communities!
The article below may be able to help you with this.
iOS: Not responding or does not turn on
http://support.apple.com/kb/ts3281
Symptoms
Your iPhone, iPad, or iPod touch may occasionally stop responding to buttons, switches, or touchscreen input and may exhibit one or more of these symptoms:
Does not return to the Home screen after you press the Home button
Does not wake from sleep after you press the Sleep/Wake button
Does not turn on (or power on) when you press any button
Does not start up past Apple logo
Appears frozen or unresponsive
Is unable to "Slide to Unlock" or "Slide to Power Off"
I hope this information helps ....
- Judy -
My iphone went blank and when I plugged it into outlet the screen shows the itunes logo and a picture of what looks like the charger. I tried to reset it and it does not respond. Can anyone help?
That screen means it has gone into recovery mode. You need to connect to a computer running iTunes by following the instructions in http://support.apple.com/kb/HT1808 for the procedure of recovery mode connection.
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Ater installing IOS 6 for my iphone 4,some apps are hang sometimes and Mail apps totally hang ,tried to reset again and again but still hang.How to solve this problem??
well in thatcase, i need another help .
thanks for your instant reply.
i have currently bought a new laptop (windows 8) and my iphone is not being recognized by itunes.
because i have no backup on my previous laptop, i downloaded touchcopy but even touch copy is not recognizing my iphone. -
My iphone 5 clock is not working properly. I've tried to reset it, and update the clock automatically and manually, and the time is still off. My alarms aren't working because of this, and I need my phone to work properly.
Automatic time is a function of your Wireless carrier. Your post indicates that your iPhone (5 or 5c) is running iOS 7.0.6. The current version is 7.1.1. You might try updating your device to the current iOS version.
HTH -
When I want to play music out loud the volume bar disappears and it won't play music or any sound. This sometimes happens with head phones in aswell. How do I fix it? I have tried to reset settings and wipe all the data of it but it didn't work.help!
Although you say you have let the battery drain, was it for long enough? Since nothing else that you've tried so far has worked, I suggest that you leave the iPod unplugged for at least four days, preferably a week. That way, if something is stopping the iPod from turning the screen on, then whatever it is will drain the battrey. However, since the screen isn't on, that may take longer than if the screen was on.
Then, after that time, plug the iPod into a power source and leave it alone for at least thirty minutes. Only after thirty minutes will it show any signs of life, but you should leave it until it is fully charged before trying to use it.
If you get to this stage, the fact that the battery has drained will cause the iPod to reset when it springs back to life.
Let us know how you get on. -
Firefox 4 placed stop, refresh and home at the tail of the URL line. I only see home! I tried to reset defaults and nothing happens
Firefox 4 no longer shows a Reload and Stop button on the Navigation Toolbar, but has a button on the right end of location that shows the different states. During the page load process it shows as a Stop button and after the loading has finished the button is changed to a Reload button. If you type in the location bar then that button becomes a Go button.<br />
You can middle-click that button to duplicate the current tab to a new tab.
To restore the Firefox 3 appearance you can use these steps:
* Open the "View > Toolbars > Customize" window to move the Stop and Reload button out of the location bar.
* Move the Reload and Stop buttons to their previous position at the left side of the location bar.
* Set the order to "Reload - Stop" to get a combined "Reload/Stop" button.
* Set the order to "Stop - Reload" or separate them otherwise to get two distinct buttons. -
If I reset and erase contents from my old iphone will it effect the data I have already transferred to my ne iphone?
Hello ski12
Restoring or erasing all content and settings will just turn the feature of iCloud off and not deleting from iCloud. If you want to, turn off iCloud before you go through with erasing it.
iCloud: Change iCloud feature settings
http://support.apple.com/kb/PH2613
Regards,
-Norm G. -
While trying to restore os x and erase content on my MacBook pro, some problem about voice software came up and the computer asked me to restart and try again by clicking restart button. When I did this, the machine went to a gray start up screen with an apple and will not progress. I've waited more than 30 minutes and tried restarting again by holding the power button. Also, restore cd 1 will not eject so the computer will no longer move past the gray screen with spinning circle. Restore CDs had never beeused and were still in packaging in the original box. Ran hardware test just to check, and it came back as normal. Now what? I live nowhere near a genius bar :(
computer asked me to restart and try again by clicking restart button.
That's called a kernel panic...
Since the install disc won't eject, try starting up while holding down the C key. If the Mac won't boot while holding down the C key, try ejecting disc by either holding down the mouse while starting up or holding down the Eject key while starting up.
Try booting from your install disc so you can run Disk Utility in case the startup disk needs repairing.
Insert your install disk and Restart, holding down the "C" key until grey Apple appears.
Go to Installer menu and launch Disk Utility.
(In Mac OS X 10.4 or later, you must select your language first from the installer menu)
Select your HDD (manufacturer ID) in the left panel.
Select First Aid in the Main panel.
(Check S.M.A.R.T Status of HDD at the bottom of right panel. It should say: Verified)
Click Repair Disk on the bottom right.
If DU reports disk does not need repairs quit DU and restart.
If DU reports errors Repair again and again until DU reports disk is repaired.
When you are finished with DU, from the Menu Bar, select Utilities/Startup Manager.
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What is a kernel panic
Mac OS X Kernel Panic FAQ
Resolving Kernel Panics
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