Apple ID - Lack of Business Support

Dear Community,
I am coming to you asking for advice. I tried everything else, but I simply ran out of options. Here's the story:
I run a voip business - we develop a software to handle wholesale operations. It is natural that 99.9% of this market is based on international deals. Therefore I do travel a lot. I have a business presence in a couple of countries in EU and in the US.
Few years ago we've migrated our hardware platform to Mac, followed by purchasing a couple of iphones, ipads, etc. The business itself isn't big - mostly me and my contractors, but we still left a considerable amount of money in Apple's pocket. Recently, however, it turned out Apple is not really ready for international customers.
The biggest and most important issue is with the Apple ID accounts. I have one of them in the EU and one in the US. The European one is mostly used for software and hardware registration, while the US one was used primarily for iOS content (apps, multimedia and in-app purchases). The reason for such a decision was that iOS devices are more portable (after all I don't always take my whole office with me when I travel), and I also assumed that since Apple has a huge US customer base, they surely must be used to those people travelling abroad. Both accounts are linked to valid CCs, with valid billing addresses in those two regions.
However, recently Apple decided to ban all my in-app purchases on the US account. I simply cannot buy anything from inside the apps - which is mostly painful when you consider newspapers (the main content is in fact the in-app purchase). I have tried contacting iTunes support a couple of times, but I could as well try talking to my hairdryer or garage door. The response has always been a link to terms&conds, without a single word of explanation.
In my 10 year IT practice I used to talk to a LOT of different support representatives. Sometimes on the phone, sometimes via email. This has been by far the WORST of them all. It can be pretty much automated using:
customer_question >> /dev/null
wait(24h+rand(-6,6))
send_random_response()
Can you please let me know how I can get a proper response from Apple in that matter? Phone support says mail iTunes support. iTunes support is as helpful as a batch of copy-pasta monkeys. I have spent some serious amount of money for the iOS purchases and if I had to re-purchase it again using the other account it would cost me more than a new mbpr! Besides, none of these two countries match where I am now, not to mention where I'm gonna be in 2 weeks. I have tried using VPNs througs our office, but it doesn't help.
The other thing is - how can I purchase Apple Care for my devices that will be valid world-wide? Region-bound warranty extension are of no worth to me, as the chance that I will be in the same country when the device breaks is like 1.72%.
Thanks for the time you spent reading my post, I'm desperate for any clues!

You are alone.

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Annoyed at Apple's lack of iPod support

Hi guys, expecting this topic to be deleted....
I bought a first-gen iMac (the lamp design), top model when it was first released in the UK, ever since that I've been an Apple devotee. However, over the past few years I've gone through 6 iPods (2 Minis, 2 Shuffles, 1 3rd gen 1 nano), all of them having died from battery problems or from other issues outside of the warranty. I consider this to be hugely bad-practice, for the amount I've spent on faulty products (they've lasted a tiny amount of time), I could have pretty much bought the entire range of iPods available now.
When I phoned Apple Support to ask if they'd refund the amount i paid for my Nano (which has also broken now), or waive the cost of repair I was transferred and then cut off, pretty much represents my continued dealings with Apple I guess.... I've seen the announcements for the new Apple products and was tempted by a 160GB Classic but after the grief and problems I've had over the past few years with iPod products I'm staying well away, the battery, the product itself and the dire customer service just aren't worth bothering with. Am I alone with all these problems or has anyone else had similar issues with iPods and Apple's service here in the UK?

You are alone.

I have a problem with my Iphone 4s since I did my first update at your Itunes, the bluetooth and the WiFi it is not workinhg anymore. It is sad that companies like apple are not able to support thier sofware and business. I went to a apple store at Sout

I have a problem with my Iphone 4s since I did my first update at your Itunes, the bluetooth and the WiFi it is not workinhg anymore.
It is sad that companies like apple are not able to support thier sofware and business.
I went to a apple store at South Park, Charlotte NC,
and found out the worst customer service (in my case)
They don't have answers and don't understand about "dont let any customer go away sad or mad"
I explain to them that I did everything they said to fix the problem, even to dounload the iOS 6.1.3
that was supposed to fix the problem.
they said fix the problem in other phones but not in mine.
So here I am with no wifi and bluetooth, with apple technicians and experts that don't know what to do with the problem that the sofware they developed cause in my iphone 4s.
and the solution is for me to pay $199.00 US dollars for a problem that I did not cause.
wich means to buy something else from apple to fix a problem that it is not my fault.
Great! what a convenient solution.
I would like to have an answer from you guys and see if someone there have a better answer for me that shows support, values and integrity as a grest company with solutions for your customers.
Dont think that I want a new phone, I want mine fixed if is possible.
Thank you very much and God Bless you!

Apple isnt here. this is a user based forum for technical questions. The solution is to restart, reset, and restore as new which is in the manual after that get it replaced for hard ware failure. if your within your one year warranty its replaced if it is out of the warranty then it is 199$

ILoathe and iHate iTunes 7.3 and Apple's lack of support

Like thousands of other people, I found iTunes 7.3 is unusable on my machine due to the error "The iTunes library file cannot be saved. An unknown error occurred (-50)." It has been nearly one week and Apple has not officially commented upon the error let alone fixed it. In addition, reverting to iTunes 7.1 and 7.2, which worked for several days, now fails upon loading due to a runtime error. So despite USERS having worked on the issue and found an apparent work around, I cannot implement it. This effectively makes my computer useless for playing music or podcasts. Thank god I did not buy the iPhone or AppleTV or I would be even more livid. Given Apple's lack of concern for it's customers, I will have to rethink ever switching over from Windows to a Mac.
Home Built Windows XP Pro
Home Built Windows XP Pro
Home Built Windows XP Pro

Have you even bothered phoning tech support? iTunes
is a fully supported program over the phone (free if
you have a warranted product, $29 otherwise). So,
even though you think that Apple is refusing to help,
you're wrong. Tech support number is
(1-800-275-2273).
No, I did not phone tech support as I do not have any Apple products that are under warranty. In addition, several people who claim they did call Apple support, after there were 25,000 views on this issue, were told that they were the only people who had this problem and their issue was not resolved.
Now, for this issue, try the following:
For the runtime error, completely remove iTunes and
Quicktime
(http://docs.info.apple.com/article.html?artnum=93698)
. After it they are removed, just to make sure,
download the Windows Installer Cleanup Utility
(http://support.microsoft.com/kb/290301), and then
remove all references of iTunes and Quicktime.
Thank you. When I used the Add/Remove Programs to uninstall iTunes I mistakenly believed that I was UNINSTALLING iTunes. Silly me. Going in deleting additional files as mentioned in the document did allow me to re-install 7.2. For that I sincerely thank you. This allowed me to remove all podcasts (keeping the files) while in 7.2. Video podcasts are the alleged cause of the failure of the 7.2 to 7.3 upgrade to work properly.
Try re-installing iTunes 7.3, and see if it gives you
the same message. If it gives you a message saying
the library couldn't be saved, try this:
http://docs.info.apple.com/article.html?artnum=93313.
When I installed 7.3 without any podcasts being in my library it installed correctly. Since I did not delete my files I was able to import the podcast folder back and then resubscribe to my podcasts. iTunes 7.3 appears to be working correctly now. The document that you link to would also have fixed this. Thank you for posting the link.
If you get a (-50) error while trying to put songs on
the iPod, try this article:
http://docs.info.apple.com/article.html?artnum=304996
I have not been brave enough to put my iPod into the cradle yet.
P.S. I love the whole "Apple's lack of concern"
quote, as well. Notice how each of the problems you
described have an article you can now reference with?
Well, each of those articles have been around for
months. "Apple's lack of concern" has effectively
turned into "your lack of searching".
Cheers.
Do I feel Apple is not properly supporting this issue? Yes. Apple has known for days that the 7.3 iTunes upgrade will destroy the file library of thousands of iTunes users. There is no warning, no official comment on the support forums that I could find, and no 7.3 fix. I consider that poor support. If you feel good customer support is forcing users to spend their time searching thousands of forum posts on this one problem, most of which did not offer solutions, and make them uninstall/reinstall software, and their library files that is fine. I think it is unacceptable.
None-the-less, I thank you for taking the time to post the document links which were quite helpful.
Home Built Windows XP Pro

Lack of Migration support for 6.0 & 10g users

Hi,
One of the 1st things we wanted to do with the beta as an existing customer is to validate migrating a project from our existing Production version (6.0) to 11g.
While the import appears to work, opening any imported diagram throws an XML parsing exception.
After raising an SR, it turns out that migrating from previous versions is unsupported until 11gR2.
This puts me in a tricky spot as one of the main business drivers to adopt 11g is product upgrade.
I am very surprised to see existing customers nt being catered for in the new version, as running multiple versions in Prod is not a realistic option for most.
Backwards compatability is therefore very important to the existing user base!
So, questions for Oracle:
1. Can you please reconsider the lack of migration support for R1?
2. if this feature cannot be working for R1, what is the expected release date (even if its just a quarter) for R2?
3. To save my time, is there a list of what other features are not for going to be available in the Beta / R1 release?
As a Beta tester my time is precious, and I need to know what I can expect to work, rather than report issues only to then find out that its not supported...
Thanks,
Ian
.

Hi Ian,
You are right in the sense that upgrade will be supported in BPM 11gR2. More specifically, the upgrade will support OBPM 10gR3 to BPM 11gR2. Customers in older versions of OBPM and ALBPM will need to upgrade to OBPM 10gR3 before attempting the upgrade to BPM 11gR2. To upgrade to OBPM 10gR3, there are a series of pointers in our documentation on how to do this. I can explicitly provide links if you are interested in this mandatory upgrade before moving to BPM 11g.
As per the reason for not being able to support upgrade in this first version of BPM 11g, it simply boils down to time to create the new unified BPM platform which in itself is a major undertake from an Engineering perspective. Once the foundation is complete (this is the objective for BPM 11gR1), we will start working on completing the delta to upgrade OBPM 10gR3 projects to BPM 11gR2 as best as possible. There is a document we have been sharing with customers with Best Practices for implementing OBPM 10gR3 projects with idea of an upgrade to BPM 11g. We do have significant knowledge on some pieces that we will be able to automate from a migration perspective and some others that will be hard to upgrade. If you are interested in this document, we can provide this to you.
If you have any other questions, please let me know. I would be more than happy to assist with migration questions with the most up to date knowledge I have on this front.
Regards,
eduardoc.

After updating my iPad 2 it locked up and now displays an apple and a rotating busy symbol, for hours now. What can I do ?

after updating my iPad 2, through itunes, the iPad has locked up and diplays an apple and a rotating "busy" button
hours later it is still the same and dosen't respond to any switches. Any ideas?

Have you tried a reset ? Press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider if it appears), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.
Otherwise you could try this page http://support.apple.com/kb/HT4097

Disappointing - Apple TV Lacks Dolby digital

It is disappointing that apple tv lacks dolby digital sound. What is the point of watching a home theater movie in High Def without DD 5.1 They need to resolve this issue to be successful IMHO. Any other thoughts?

Supposedly the hardware of the Apple TV is capable of Dolby Digital and 5.1 (or even 7.1) surround sound. That is it will pass through such signals to the optical out.
The real problem is that QuickTime (and remember the Apple TV is running Mac OS X and QuickTime) has very poor to no support for such 'high end' audio standards.
Yes you can pass a 5.1 encoded audio file in WAV format (or possibly AIFF format) to the Apple TV and it will then pass it unaltered to the optical out, which is connected to your AV Receiver and you will get surround sound. But WAV and AIFF are audio only standards, you cannot use them for movies.
The nearest you can currently get for video in QuickTime is to have 6 AAC channels in a H.264 file. However very few AV Receivers support this sort of audio.
Basically QuickTime is the problem, and until it has much better support for Dolby Digital etc. there is absolutely no point improving the movie files on the iTunes Store since QuickTime (and hence Apple TV) will not be able to play them. Even the QuickTime MPEG2 component is no better.
Interestingly, Front Row 2.0 in Leopard now has the ability to play VIDEO_TS folders (via the Apple DVD Player framework). This means you can in Front Row play surround sound and even subtitles for 'movies' stored in VIDEO_TS folders on your hard disk (that have been ripped from DVD). This works because Front Row is using DVD Player and not using QuickTime.
Note: QuickTime even QuickTime 7.2 in Leopard has for all intents no support for subtitles either.
All the above makes a Mac mini running Front Row a much better solution than an Apple TV (although much more expensive).
Apple really need to fix surround sound and subtitle support in QuickTime urgently, even Windows Media Player does a better job!!
I did read an article recently decrying Apple (and others) for leading to demise of 'audiophile' quality. That is the proliferation of MP3 and other compressed formats over CD quality sound (I personally use Apple Lossless which is CD quality). Likewise currently Apple TV and iTunes force the downgrading from movies with digital surround sound to merely old fashioned stereo.

HT1925 When I try to uninstall my itunes I go to my control panel to remove the Apple "Application, Mobile Device, software support" then i get a pop up saying that "the feature you are trying to use is on a network resource that is unavailable" I cant fi

When I try to uninstall my itunes I go to my control panel to remove the Apple "Application, Mobile Device, software support" then i get a pop up saying that "the feature you are trying to use is on a network resource that is unavailable" I cant find it. Its preventing me from re installing the new itunes.

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install using an iTunesSetup.exe (or iTunes64Setup.exe) downloaded from the Apple Website:
http://www.apple.com/itunes/download/
Does it go through properly this time?

Continued lack of RAW support

I am really perplexed with Apple RAW support. I thought finally with the release of Aperture 3 they would finally get it right. I haven't been able to use Aperture before because they haven't support most of the cameras I've owned. Finally today they added the G1 - 16 months after the camera launched and on the eve of a new model release. I sort of understood that they needed to incorporate lens corrections BUT.....
There is still no support of the GF1 - released in September 2009. Gheeez the files are the same as the G1. Lightroom has had support since day 1.
I am really afraid to make Aperture my primary DAM and image editor until I can get comfortable that Apple is actually serious about supporting cameras as they are released. Not sure how to get Apple to understand that their audience for this product is an audience that tends to buy new camera gear. Waiting months or years for camera support makes Aperture unusable as a product.
How do we get Apple to listen?

teb, me too. I have owned the GF1 since September and have been waiting and waiting.
Supporting only the G1 and GH1 makes no sense - it is the same raw format. I'm wondering if there is a way to get Aperture to ignore it. See this post on how a script can make EP1+EP2 files be read as an E30:
http://www.apertureexpert.com/tips/2010/2/1/a-script-to-open-olympus-e-p1-e-p2-r aw-orf-files-in-aperture.html
The only way to get Apple to listen is to go to the Aperture menu, then click Provide Aperture Feedback. Here's the direct link: http://www.apple.com/feedback/aperture.html
This is the only channel that works and I think a lot of people either don't know it is there, or cannot be bothered.

Lack of Tech Support and inferior product

So tired of this lack of tech support for the G2. I'm on my second one. First one had a headphone jack issue that caused the mic to stop working, now this one is doing that, and to top it off I've had to do 3 factory resets in order to send picture messages. Fed up with this.

Headphone jack is basically shorting out the phone. This is a refurbished "like new" one and I've only had it a month maybe. The first phone I had replaced on the warranty. If you barely moved it, it would register as you having unplugged the headphones. Eventually it got to the point where the microphone wouldn't work either. So people could talk to me, but I couldn't talk to them. I've tried multiple headphones and auxiliary cords, they all do the same thing. I've googled the problem and it's a known issue with this phone, at least know by the customers, perhaps not acknowledged by LG.
Picture messaging is working for now, after my second or 3rd factory reset, this is also a known issue, I've gather from perusing the forums. Supposedly a glitch in the new OS. Hear there is talk of a fix in September or August.....I only use the native app to text pictures. I tried sending with data turned off and wi fi on, with data on and wifi off, and with both data and wifi on, and it refuse to compress the picture.

I have an early apple tv. Will it support netflix streaming? Also what is the size of the newest apple tv's hard drive? And, will my current apple tv be able to use the icloud services?

I have an early apple tv. Will it support netflix streaming? Netflix does not show on the internet tab on the AppleTV display.
Will my current appletv connect to icloud services, synch, etc.?
Also, what is the size of the current appleTV's hard drive?

1. No to NetFlix and ATV1
2. If you mean your ATV1, no.
3. If you mean your ATV1, there are more than one hard drive size. If you mean the new ATV2, it doesn't have a hard drive.

Does the apple thunderbolt to ethernet dongle support promiscuous mode ?

Does the apple thunderbolt to ethernet dongle support promiscuous mode ?
I need to use the new Retina MBP as a professional laptop for work, and I need to use Etherreal. Etherreal needs the Ethernet card/dongle/chip to run in Promiscuous mode. I have heard that unblivably the thunderbolt Ethernet dongle does not support this, if so then the laptop will not pick all the packets on the wire... is this true ?
Regs Mark.

Hi Clinton,
Thanks for your reply, However the promiscuous mode function that I am after is a function of the Ethernet NIC hardware and driver not just the OS.
Wireshark allows the user to put network interface controllers that support promiscuous mode into that mode, in order to see all traffic visible on that interface, not just traffic addressed to one of the interface's configured addresses and broadcast/multicast traffic.
Anyone out there actually used/tested the thunderbolt Ethernet adapter to sniff traffic with wireshark (Ethereal), can you please if it can run in promiscuous mode ?
Thanks.

TS1567 my iphone 4 wont sync with itunes, but it will on windows my computer. i have also tried everything apple has suggested on the support

my iphone 4 wont sync with itunes, but it will on windows my computer. i have also tried everything apple has suggested on the support?

Device not detected in iTunes for Windows

Hello, I am a user of the iPhone is not the place for bi çıkıcak turkey apple brand products and product support and equipment does not work as it used to fix and send back waiting for your help. Please support me in this regard quit

Hello, I am a user of the iPhone is not the place for bi çıkıcak turkey apple brand products and product support and equipment does not work as it used to fix and send back waiting for your help. Please support me in this regard quit

We are all iphone users just like you.
Do you have a question for fellow iphone users?

HT3472 does apple iphone 5 earphone will support apple ipod 3 generation? my 3 gen ipod is not supporting

does apple iphone 5 earphone will support apple ipod shuffle 3 generation? my 3 gen ipod is not supporting.
please help me out to solve the issue.if any third party earphones support please let me know

If the headphones are the Apple EarPods, it does not work with the 3rd gen shuffle (the remote control buttons do not work).
As an alternative, you can get an adapter like this one (there are several similar products)
http://www.amazon.com/iLuv-iEA15BLK-3rd-Party-Headphone-Compatible/dp/B002RL9WDQ
that has the remote control button, and connect ANY standard headphones.

Apple ID - Lack of Business Support

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