Apple id not a real email address.

My mother in law had my someone set up her iphone when she purchased it and they did not use a real email address as her apple id. Now she can't reset her pass word and needs to. Anyone know how she can get around that?

Go to https://getsupport.apple.com ; click' See all products and services', then 'More Products and Services, then 'Apple ID', then 'Other Apple ID Topics' then 'Lost or forgotten Apple ID password'.

Similar Messages

  • Apple ID not a working email address

    I’ve been using my Apple ID for several years and now I have an iCloud email address.  I'd like to discontinue using my ISP's email account that I am presently using for my Apple ID and solely use my iCloud email address.  My ISP's email address is the one that Apple uses to send me notifications about my account.  I understand that I can’t change my Apple ID to my iCloud address, so, I will have to keep my present ISP email address as my Apple ID.  (Tell me if I'm wrong about that)
    Where do I make the change in my Apple ID account to have Apple send their email notifications to my iCloud address since the Apple ID address will be out of service?

    You can change the notification email address (aka rescue address) by going to appleid.apple.com to manage the ID, and sign in.  If you are using two-step verification on the ID, select the Name, ID and Email Addresses section, then change the notification address on the bottom right.  If you are using security questions instead of two-step verification, select the Password and Security Question and answer the two security question to access and change the rescue email address.
    You can also change the primary email address associated with your iCloud ID to a different verifiable non-Apple email address as explained here: Change your Apple ID.  Before making this change, be sure to go to Settings>iCloud on all devices signed into the account and turn off Find My iDevice.  After you change the ID, you will then need to go to Settings>iCloud on your devices, sign out (delete account), then sign back in with the revised ID and turn Find My iDevice back on.
    Note: the primary email address for your ID cannot be the same as the notification (rescue) email address.

  • Why does my apple I'd not verify my email address when I try to sign in to iMessage?

    Why does my apple ID not verify my email address when I try to sign into iMessage

    It's a commun problem with IOS 6 and it depends in which country you are trying to activate the iMessage maybe it's blocked from the goverment ...

  • I am having serious issues trying to alter my old iCloud account with an old non-functioning email to my new apple id with a new email address. The message keeps coming up on all my apple products with my old email (which is not available anymore).

    I am having serious issues trying to alter my old iCloud account with an old non-functioning email to my new apple id with a new email address. The message keeps coming up on all my apple products with my old email (which is not available anymore).

    I have the same problem - it is maddening. I rely on this iPad for work so this is not just an annoyance! The above solutions of changing the appleid on the device or on the website do not work.
    The old email address no longer exists - I haven't used it in a year probably and I no longer have the account.  I logged into the appleid website and there is no trace of the old email address so there is nothing that can be deleted or changed there.  On the iPad there is no trace of the old email address so nothing can be deleted there either. I have updated the iPad software and the same problem comes right back.  Every 2 seconds I am asked to log in using the old non-existent email.  The device is currently useless.
    The only recent change to anything was the addition of an Apple TV device, which was set up using the correct login and password.
    Does anyone have any ideas? The iPad has been backed up to the iCloud so presumably it now won't recognize the current iCloud account? So restoring may notbe an option?

  • Why can I not verify my Apple ID? I keep getting this message after trying: "the email address is alread in use or you may already have an apple id associated with this email address. please try again or sign in using your existing apple id"

    the email address is alread in use or you may already have an apple id associated with this email address. please try again or sign in using your existing apple id............ PLEASE HELP ME

    Hi all,
    I tried this and it worked:
    1) Visit My Apple ID at https://appleid.apple.com/.
    2) Click the Manage your account link on the right sideof the page.
    3) Enter the account name (Apple ID) and the password you used when creating the account.
    4) Change the email address associated with your account.
    5) Send new verification email
    I also got this from apple CS for other things to try:
    Please follow these steps to access your Apple ID accountinformation:
    1) Visit My Apple ID at https://appleid.apple.com/.
    2) Click the Manage your account link on the right sideof the page.
    3) Enter the account name (Apple ID) and the password youused when creating the account.
    4) Delete any duplicate email addresses associated withyour account.
    5) Click the Save Changes button.
    If you do not have duplicate email addresses on your account, it is possible that your email address is already being used withanother Apple ID. In order to verify your email address with the current AppleID, it will need to be disassociated from your other Apple ID. You can do thatby following these steps:
    1) Visit My Apple ID at https://appleid.apple.com/.
    2) Log in with your other Apple ID and password.
    3) Select the Manage your account link.
    4) Choose Name, ID, and Email Address from the left sideof the page.
    5) Next to Primary Email Address, select Edit so that youcan change the email address associated with this Apple ID.
    6) Once you've made the desired change, select SaveChanges.
    7) Choose Sign Out from the top right of the page.
    If you would like to have the verification email resentto you, please sign into https://appleid.apple.com/with the Apple ID you want to verify, and make sure there is not a typo in yourPrimary Email Address. Select the "Edit" link to the right of your email address to make corrections and then click the "Save Changes" button.Once the typo is fixed, or if there is no typo, click the "Resend"link under your email address.
    If you still do not receive the verification email,please reply to this email with the email address that you intend to use onyour Apple ID.
    Good luck!
    Em

  • I recently changed my email on my apple account but the old email address is displayed when I go into iTunes or App Store not allowing me in.

    I recently changed my email on my apple account but the old email address is displayed when I go into iTunes or App Store not allowing me to sign into my account. At some points it's a vicious circle because it asks for a password at key times when trying to correct the problem. Note that the new email address shows when I log into my Apple account and shows it was verified. For some reason the system isn't updating to the new email in ALL places.
    I hope this is the right place to post this. Thanks!

    Apple doesn't monitor here. Best we can do is to push you to contact Apple directly.
    This is from the iOS Dev Center forum...
    http://devimages.apple.com/maintenance/
    We apologize for the significant inconvenience that our downtime has caused and encourage you to reach out to ourhttps://developer.apple.com/contact/ if you need any assistance.
    (Check under "Program Enrollment").
    Note that your program membership should have been automatically renewed if it lapsed during the downtime period.  If not, please be explicit about that in your support request.
    --- DrErnie

  • HT1495 i have an old apple id using an old email address how can i sync this one with my new id as i can not remember my old password

    i have an old Apple id using an old email address how can i sync this when i can not remenber the password wwith  my new account

    You'll have to contact iTunes store support to see if they can help you with this: http://www.apple.com/emea/support/itunes/contact.html.

  • I recently changed my Apple ID to a new email address. My old one still is in my phone, and cannot be permanently deleted as it says that Find my iPhone is still on. I can't turn it off because I do not have the password to my old "deleted" Apple ID.

    I recently changed my Apple ID to a new email address. My old one still is in my phone, and cannot be permanently deleted as it says that Find my iPhone is still on. I can't turn it off because I do not have the password to my old "deleted" Apple ID. If you can help, please do! Thank you very much!

    I have the EXACT SAME PROBLEM and have been researching the past 2 hours!!!! Aaargh!

  • HT202667 I did not do my research before changing my Apple ID from an outdated email address to a current one. I just changed and verified and though I was all set. WRONG! Now I cannot sign in to iCloud because it will not let me enter the new Apple ID! H

    I did not do my research before changing my Apple ID from an outdated email address to a current one. I just changed and verified and though I was all set. WRONG! Now I cannot sign in to iCloud because it will not let me enter the new Apple ID. I read the 10/30/13 randers4 post to just change your Apple ID back then sign in and change it to the new email address again and then you can sign in, but I cannot change back to the prior email address Apple ID because that is no longer an active email account (or at least not mine). Any thoughts on how to get signed into iCloud when it does not allow me to type in the new Apple ID and the old Apple ID no longer exists.
    I see that many people have asked, but no one has come up with a solution that I found.
    Thanks for any help!

    This did not work for me.  My old email account for iCloud still pops up on my screen every time I open my macbook.  I've deleted it, reset it, every thing I can think of and it still shows up.  I think six months of this is more than enough time to wait.
    RDG

  • HT201269 I'm trying to restore my iCloud back up on my new iPhone 5s and keep getting "could not sign in your apple Id or password is incorrect. I noticed that the Id it's showing is not my complete email address. I've reset my password 5 times. It accept

    I'm trying to restore my iCloud back up on my new iPhone 5s and keep getting "could not sign in your apple Id or password is incorrect. I noticed that the Id it's showing is not my complete email address. I've reset my password 5 times. It accepts my password when I install as a new phone. How can I resolve this so I can restore my back up?

    Hello jwpg,
    Thank you for the details of the issue you are experiencing after restoring an iCloud backup.  I recommend the following articles for an issue like this:
    iCloud: "Incorrect Apple ID or Password" alert when setting up iCloud after upgrading to iOS 7
    http://support.apple.com/kb/TS5207
    iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
    http://support.apple.com/kb/TS5223
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • HT202274 Apple ID has my old email address. It will not allow me to change the address and will not accept my password or ID questions.   I recently upgraded to OSX Yosemite 10.10.1.  I also have an Apple ID that works with iTunes and would like to keep i

    Apple ID has my old email address. It will not allow me to change the address and will not accept my password or ID questions.   I recently upgraded to OSX Yosemite 10.10.1.  I also have an Apple ID that works with iTunes and would like to keep it as my primary.

    To change the iCloud ID on your devices you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted (if using iOS 7), then sign back in with your current ID.
    If you don't know the password for your old ID, or if it isn't accepted, you will have to temporarily recreate it in order to delete the existing account.  To do this, go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Click edit next to the primary email account, change it back to your old email address and save the change.  Then edit the name of the account to change it back to your old email address.  You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll.  When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.  Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

  • HT5787 Hallo , i don't remember the answer to my security questions and my apple ID is my old Email address whice not active any more and i don't have access to it

    Hallo , i don't remember the answer to my security questions and my apple ID is my old Email address whice not active any more and i don't have access to it.
    During the last year i was using my Iphone under this APPLE ID :***** , but i forgot to change it on "FIND MY IPHONE"
    is there a solution for that??
    Kind regards
    yossi
    <Email Edited By Host>

    If you changed your Apple ID from the old email address (that is showing up) to a new one, but just forgot to update it on your iPhone, try these steps.
    1. Use your current Apple ID password
    Trying using your current Apple ID password. If that doesn't work, continue to the next step.
    2. Sign out and back in to iMessage or FaceTime
    If you are currently signed in to iMessage or FaceTime
    Sign out of iMessage or FaceTime:
    iMessage: Go to Settings > Messages > Send & Receive, tap your Apple ID, then tap Sign Out.
    FaceTime: Go to Settings > FaceTime, tap your Apple ID, then tap Sign Out.
    Sign back in to iMessage or FaceTime:
    iMessage: Go to Settings > Messages, then tap "Use your Apple ID for iMessage".
    FaceTime: Go to Settings > FaceTime, then tap "Use your Apple ID for FaceTime".
    You should now be able to sign out of iCloud. You will still see your previous Apple ID when signing out.
    If you are not signed in to iMessage or FaceTime
    Sign in to iMessage or FaceTime:
    iMessage: Go to Settings > Messages, then tap "Use your Apple ID for iMessage".
    FaceTime: Go to Settings > FaceTime, then tap "Use your Apple ID for FaceTime".
    You should now be able to sign out of iCloud. You will still see your previous Apple ID when signing out.
    3. Change your Apple ID temporarily
    If signing out and back in to iMessage or FaceTime didn't work, try these steps:
    Change your Apple ID to the Apple ID you used previously. You shouldn't need to verify the email address.
    Tap Settings > iCloud and try to sign out.
    Change your Apple ID to the new email address that you want to use. You'll need to verify the email address.
    Tap Settings > iCloud and sign in with the new Apple ID.

  • I recently changed my email address and the app store will not let me use my new email.  I have my apple id under my new email address

    I recently changed my email address and the app store will not let me use my new email.  I have my apple id under my new email address.  Any Suggestions?

    1. Sign out of Apple ID (Settings>iTunes and App Store>Apple ID)
    2. Reboot
    3. Sign in with new email address

  • This morning I changed my Apple ID to my new email address.  I thought it meant that I could then use all my alias icloud email addresses with my new Apple ID because it would be the same account.  Why am I now not getting email to those addresses.

    This morning I changed my Apple ID to my new email address.  I thought it meant that I could continue to use all my alias icloud email addresses with my new Apple ID because it would be the same account.  Since then I have not received and new emails to my iCloud email addresses.  Normally I get at least  7 new emails a day, so I'm pretty sure my iCloud addresses are not working.  It would be a lot of work for me to notify a lot of people, companies, and organizations about new email addresses, so I really would like to make them work.  Will it be possible to make them work with my new Apple ID?

    Roger, I didn't know that "Delete Account" was synonymous with "log out".  Yes, I had deleted my iCloud account in my iPad email settings more than once yesterday and again one more time after I read your reply.  I then followed the instructions below to log off on my Windows PC.  I found these when I searched for how to log off of iCould:
    1- Go to www.iCloud.com
    2- Sign in with your current login info
    3- Click on your user name on top right corner
    4- Select account setting
    5- Select "Advanced."
    6- Click 2nd option, "Sign Out Of All Browsers."
    I also scanned settings for all the other apps on my iPad and changed a couple that still had my old sbcglobal email address. Later, I noticed that I was able to see my old previous iCloud emails in iCloud.com, and the couple of messages that I received from this Support Community site, but still no new emails.  Suddenly the emails started rolling in again this morning.  I have 7 new ones at the moment.  I sort of expected to get a backlog of emails from yesterday, but something tells me those were all lost as "undeliverable".  I don't know who or exactly what did the trick, but the issue seems to be fixed.  I'm using my new Apple ID, and I'm glad I don't have to get all new iCloud alias email addresses after all.

  • This email address is already in use or you may already have an Apple ID associated with this email address. Please try again or sign in using your existing Apple ID.

    My current Apple ID, for which all of my content has been downoaded (e.g., music, apps) is associated with a work email address that I will no longer have access to in the near future.  In my Apple ID account, I noticed I had two alternate emails listed, one is my .me account and the other is my .gmail account.  I use my .gmail account, and it is the primary email I use with friends and family.  I noticed both were not verified, and when I tried to, it said they were both associated with other accounts.  I was able to log into a separate Apple ID account I must have set up at tone point with my .gmail, and I changed the email address to a new one I created.  I also deleted the gmail account from any other Apple-relted account I could think of.  I am still gettgin the same error message when I try to add it to my current Apple ID: "This email address is already in use or you may already have an Apple ID associated with this email address. Please try again or sign in using your existing Apple ID."
    My concern is this: with FaceTime and now iMessage, it seems more important than ever that I am able to use my correct email address.  With iOS5 beta, I cannot enter either my .gmail or.me accounts under "You can be reached for messages at:" as I get an error stating: Unable to verify email because it is already in use."
    How can I remedy this issue and assign my .gmail account to my Apple ID?

    Re: Cant verify Apple ID
    created by kelly218 in iTunes Store - View the full discussion
    I just spoke with a technician at Apple.  I hsven't been able to verify because the wife has the phone.  but he said all that you need to do is:
    1) Go to Settings --> iTunes Store and login with your Apple ID and pwd
    2) Go to Settings --> iCloud and login with your Apple ID and pwd
    seems that the phone requires you to login to the store first...

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