Apple ID "not eligible" for itunes purchase?

Hi, I tried to purchase an iTunes gift certificate to email and it said that my apple id is not eligible to purchase gift certificates. Help!

Re: ITunes will not let me send a gift certificate...Error message says: This Apple ID is not currently eligible to purchase gift certificates. I have a valid Apple ID so please tell me why this is happening if you know.
iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html
Are you still using OSX 10.4.11? I thought the Store didn't work with Tiger.

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While trying to purchase a gift card to send via email, got a message this apple ID not eligible for purchase. I've purchased many times before and this has never happened. Does anyone know why?

While trying to purchase a gift card to send via email, got a message this apple ID not eligible for purchase. I've purchased many times before and this has never happened. Does anyone know why?

Re: ITunes will not let me send a gift certificate...Error message says: This Apple ID is not currently eligible to purchase gift certificates. I have a valid Apple ID so please tell me why this is happening if you know.
iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html
Are you still using OSX 10.4.11? I thought the Store didn't work with Tiger.

HT2534 I cannot buy an email Gift Card "Apple ID Not Authorized for Email Purchase" ???

I cannot buy an email Gift Card "Apple ID Not Authorized for Email Purchase" ???

I'll add my frustration in trying to purchase an e-mail gift card and being told I'm not authorized either. Be nice to get more feed-back on the reason (e.g., no valid credit card, we think you pirate songs, you wear funny shoes .. something) instead of just NO!

Macbook pro not authorised for iTunes purchases ??

Hi, my macbook pro won't transfer my 'House' purchases from iTunes store to my iPad2, It keeps saying its not authorised from this computer which is crazy because it is, and i've also tried de-authorising and re-authorising it many times... still won't work! Help!!

It's probable that automatic login is turned on. If you want to be asked for the password each time you start your MacBook Pro, open System Preferences > Users & Groups > Login Options, and set "Automatic Login" to "Off". You may need to press the padlock at the bottom left of the window and type the password

Is paypal not available for itunes music purchases in Canada?

Prior to this most recent software update, I used Paypal for my music purchases through iTunes. Today I notice that Paypal is not a choice anymore. Am I missing something?

What can apparently happen is that for various reasons (replacement of a track in the Store with another copy, slight changes in the release identification, etc.) the link between the track and your Purchase History can break, which will result in the track not appearing as eligible for iTunes Plus upgrade even though it exists as Plus in the Store.
What you'll need to do is contact the iTunes Store Customer Service department using the form at the bottom of the Purchase Issues FAQ web page (there is no category specifically for this issue, so I'd suggest just picking one under the Purchases - problem area) and explain the problem to them. If you've already contacted them via this form, wait a day or two and if you don't get a reply (and if you haven't even received the automated reply you may have a spam filter blocking Apple's messages), try again.
It may take a couple of email exchanges to get past the "form" email responses, but eventually they should work out a solution for you. You may need to provide the track name, artist and order number so they can confirm the original purchase.
Regards.

ITunes Purchases not Available for iTunes Plus Upgrade

I have upgraded nearly 250 songs to iTunes Plus and have upgraded my library at every available opportunity, but I still have 155 songs that have not been available for upgrade. Many of the songs and albums that have not been upgraded are available for purchase in iTunes in the iTunes Plus format.
Why are these songs not being made available for upgrade? I have emailed iTunes support but have not received a response. Is anyone else having this problem? Does anyone have a solution or information about if/when these purchases will be available for upgrade? Thanks!

What can apparently happen is that for various reasons (replacement of a track in the Store with another copy, slight changes in the release identification, etc.) the link between the track and your Purchase History can break, which will result in the track not appearing as eligible for iTunes Plus upgrade even though it exists as Plus in the Store.
What you'll need to do is contact the iTunes Store Customer Service department using the form at the bottom of the Purchase Issues FAQ web page (there is no category specifically for this issue, so I'd suggest just picking one under the Purchases - problem area) and explain the problem to them. If you've already contacted them via this form, wait a day or two and if you don't get a reply (and if you haven't even received the automated reply you may have a spam filter blocking Apple's messages), try again.
It may take a couple of email exchanges to get past the "form" email responses, but eventually they should work out a solution for you. You may need to provide the track name, artist and order number so they can confirm the original purchase.
Regards.

HT1933 my 9 year old used my password to make a purchase that she thought was $0.99 and it was really $99.00 and I just got the email. It tells me that this purchase is not eligible for a refund so am I screwed?

my 9 year old used my password to make a purchase that she thought was $0.99 and it was really $99.00 and I just got the email. It tells me that this purchase is not eligible for a refund so am I screwed?

If the iTunes Store has replied to your request and told you that they cannot refund your money, then yes, I'm afraid you're out of luck as regards this purchase. To prevent this from happening again, turn off "In App purchases" in the Restrictions settings on your iPhone. You may also want to turn off the ability to install apps, to prevent purchases in case the child gets hold of your iTunes Store account information, and set the password to be required immediately. For more information, see:
http://support.apple.com/kb/HT4213
Regards.

TS1424 I have an ipad and an iphone on two seperate itunes account and i can not make an itunes purchase on either device. I keep getting asked for answers to the securtity question which i never answered in the first place! How do i fix this?

I have two seperate itunes accounts on two seperate devices and i can not make an itunes purchase on either one. When signing into the account it ask for the answer to security questions. I have NEVER answered a security question for these accounts. Each time it is a different set of questions. This has only happend since the original devices have been replaced/upgraded. How do I fix this? There is money in each account and both have recieved itunes giftcards for christmas that they are unable to use!

sailsalot wrote:
I have a new ipad and have used the community to answer questions for myself. Your help has been great! I don't know how you got my sailsalot name from my Skype account but I signed in with you as "gags76" and got help with my new ipad. I discovered I used a different Apple id and password on my ipad from my computer (imac) and changed that. My e-mail is Could you email me if there is something I should do at my end. I have to use itunes to sync with my ipad so I have been going back and forth between the two. Should I sign in with my proper Apple id on my ipad?
Yes

Hello everyone, I have a problem when I sync my apple device. I plug it in and a message comes up saying, this device could not be synced because this computer is not authorized for the purchased items on this phone. I already tried to authorize again.

Hello everyone, I have a problem when I sync my apple device. I plug it in and a message comes up saying, this device could not be synced because this computer is not authorized for the purchased items on this phone. I already tried to authorize again, after deautherizing it. HELP ME PLEASE

Hi applerinneedforhelp,
Thanks for visiting Apple Support Communities.
If iTunes is asking you to authorize the computer, and you've already done so, the troubleshooting steps in this article can help:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/ts1389
Regards,
Jeremy

IPhone 3GS won't restore (error 1600 or "not eligible for this build") no apple logo, recognised in DFU mode.

My iPhone 3GS decided to turn itself off (on 30% battery) yesterday and hasn't turned on since. After some testing (hard resets, DFU mode), tiny umbrella recognises it in DFU mode, as does Redsn0w. neither devices can successfully kick the phone out of the restore loop.
The screen stays blank throughout, no apple logo, connect to itunes logo etc. however every now and then the charging sign will appear (empty battery with a little bit filled (red)). even if i unplug it from my iMac the charging symbol stays there.
once I get the phone in DFU mode iTunes recognises that there is a phone connected that needs to be restored, it doesn't matter if I click restore or option + restore the process will fail on Error 1600 or "this device is not eligible for this build".
My iPhone is not unlocked or jailbroken. Before the incident with the coffee I managed to synchronize and update its firmware as indicated by iTunes. The latest update for my iPhone was iOS 5 firmware. My intent is not to unlock or jailbrake the device, just to make it work again.
Here are some things I've tried since:
1. Exiting recovery mode via Tinyumbrella
2. Entering DFU mode via Redsn0w
3. Shift + Restore and using firmwares from 5.0 to 5.0.1 to upgrade my iPhone.
4. Remove hosts to my Host file (in relation to the "device not eligible for this build" issue)
5. Try redsn0w and use IPSW to see if it is recognized by iTunes (iTunes recognizes the iPhone but then at the very last minute shows error 1600.
6. Save SHSH files and use Tinyumbrella to uploaded them to my iPhone.
I would really appreciate if someone can help me on this. I might be doing something wrong or maybe not even considering the right steps to solve this issue. I don't know if there are missing drivers that are preventing the device from communicating with iTunes properly. Of some tool that can be used to correct this problem. It may or may not be fixable but I think it is worth the try.
Thanks very much.

please ignore the comment about coffee. Someone posted a very similar question apart from he spilt coffee on his phone, I didn't.

ITunes keeps saying iPhone not eligible for the requested build

iTunes keeps saying iPhone not eligible for the requested build after downloading the update directly through itunes with the lateset version of itunes.

Here are some suggestions for your error message, copied from
iTunes: Specific update-and-restore error messages and advanced troubleshooting
This device is not eligible for the requested build: Also sometimes displayed as an "error 3194." If you receive this alert, update to the latest version of iTunes. Third-party security software or router security settings can also cause this issue. To resolve this, follow Troubleshooting security software issues.
Downgrading to a previous version of iOS is not supported. If you have installed software to performunauthorized modifications to your iOS device, that software may have redirected connections to the update server (gs.apple.com) within the Hosts file. First you must uninstall the unauthorized modification software from the computer, then edit out the "gs.apple.com" redirect from the hosts file, and then restart the computer for the host file changes to take affect. For steps to edit the Hosts file and allow iTunes to communicate with the update server, see iTunes: Troubleshooting iTunes Store on your computer, iPhone, iPad, or iPod—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > The hosts file may also be blocking the iTunes Store. If you do not uninstall the unauthorized modification software prior to editing the hosts file, that software may automatically modify the hosts file again on restart. Also, using an older or modified .ipsw file can cause this issue. Try moving the current .ipsw file, or try restoring in a new user to ensure that iTunes downloads a new .ipsw.

Apple Claiming my Battery is not eligible for replacement????

So I have a Macbook that I purchased back in 2007 (warranty expired in Feb 08)...anyway I only just realised last week that my battery had become deformed....so onto the web I treak to find that Apple was running a +"MacBook and MacBook Pro Battery Update"+ which as it reads in applicable to my situation.
link to the website - http://www.apple.com/au/support/macbook_macbookpro/batteryupdate/
Now while this update was posted back in october 2007 there is no date to state that is program has ended or that there is any cutoff date for claims. The site also clearly states +"you will receive a new battery, free of charge, even if your MacBook or MacBook Pro is out of warranty."+
So off to my local mac service centre in Newcastle where the helpful staff (who I have been dealing with for nearly 15 years) tell me that they suspect that Apple will replace it no problems....so here is the problem...the staff call me today to tell me that Apple have decided that it is not eligible for replacement...why?, the service centre was not told.
What I want to know is, why would Apple say it is not eligible when the website clearly states that it should be??
I am going to ring Apple tomorrow personally but was wondering if others had the same issue, if so what did you do ? and did it get resolved??
Cheers
Message was edited by: woodwardbrett

+*What I want to know is, why would Apple say it is not eligible when the website clearly states that it should be??*+
It would actually appear that the website "clearly" states that it would not be eligible:
+*This program extends repair coverage on the battery for up to two years from the date of purchase of the computer for Intel Core Duo-based MacBook and MacBook Pro computers.*+
The program was also, as indicated, for the original Core Duo machines, not the later released Core 2 Duo machines. As your signature indicates you have a Core 2 machine, I expect that you would also not qualify under that section.
You indicated that your warranty expired in February of '08 which would mean it was purchased in February of '07. If the program extends the battery warranty for two years from the date of purchase, that extended coverage would expire in February '09.
While Apple certainly can choose to replace your battery if they wish, they are under no obligation to do so. Even if you were still within that period, there is no guarantee that the battery would be replaced as stated by:
+*An Apple technical support representative or an Apple Authorised Service Provider (AASP) will determine if the battery is eligible for replacement, free of charge.*+

When I try to add a song ti iTunes match it said (This item is not eligible for iCloud.)Why

When I try to add a song ti iTunes match it said (This item is not eligible for iCloud.)Why??

Sorry, Maybe I didn't explain that correctly.
The song has to be available to purchase in the iTunes Store in order for it to be used in Match.
So if you purchased a song from another source or imported it from a CD it sould show up in Match!
however if say you purchased or imported a rare mix CD, that would not show up.
that is the first step to check anyway.

Why is my Apple ID not working in iTunes and App Store on my iPhone? Nothing happens if I click buy for apps or music. If I then go to settings/iTunes App Store my Apple ID is not there. If I then enter ID and password it does not save or link to account?

Why is my Apple ID not working in iTunes or App Store on my iPhone? When I try to buy apps or music it asks for Apple ID so I enter my info and nothing happens. When I go to settings/iTunes App Store my Apple ID is not there. When I enter my ID and password it does not save or link to account. I do not have this problem with iPad ID is stored and can be used in App Store and iTunes. I have just upgraded to 5c and it's still a problem.

LeesaHeeley wrote:
When I go to settings/iTunes App Store my Apple ID is not there. When I enter my ID and password it does not save or link to account.
When fist setting up your new iphone you will be asked to log in with an apple id and password. If this did not happen you can then do as you suggested going to settings to itunes and app store and add your apple id login. This apple id login must have already been created for the iphone to accept it. If this apple id is already created but is not being accepted by your iphone you then should shut down your iphone and restart the device.
Good luck.

I have an iphone4 and that I have had for four years and they are saying that I am not eligible for an upgrade until the end of July 2015. That is four years and 3 months after I purchased this phone. "Customer service" said I had an upgrade at the end of

I have an iphone4 and that I have had for four years and they are saying that I am not eligible for an upgrade until the end of July 2015. That is four years and 3 months after I purchased this phone. "Customer service" said I had an upgrade at the end of July 2013, which I did not. She said that in the system my husband took an upgrade July 29th 2013. He didn't even have a Verizon phone, he had a work phone with T-mobile. I have asked what device he supposedly upgraded to since no phones have been activated and we all still have our same phones and numbers. Remember at the time, said husband had a work phone with T-mobile. I still have the very same phone as do all of the rest of my family members. No one has upgraded. I spoke with "customer service" for more than a half an hour today, Char promised me that her supervisor (Emily) would call me back by 7:30 tonight to clear up this problem. Well guess what? No call back so where should I go from here? Any advice or help would be greatly appreciated. Thank you for your help.

someone swapped upgrades. Phone could have been sold For quick cash.

Apple ID "not eligible" for itunes purchase?

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