Apple ID password is wrong

Hi...
My wife's Apple Id is giving me Wrong Password everytime i try to sign.
i tried reseting the password but both ways (Email authentication and Answer security questions ) didn't work.
using the first method made wait for ages to receive the email, and still waiting
using the second method is giving me worng Birth date.
i tried the "forgot apple id" and the answer was "No Apple ID found"
i even tried creating a new account using the same ID but it's giving me that this email is already been used.
Please Help
Thank You

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