Apple ID's got merged?!

I'm providing support for my sister-in-law because they don't understand squat about these issues. I'm tech savvy but this issue goes beyond my expertise (or rather: authority). I am suspecting a major flaw in Apple ID though.
In their household there are three Apple devices:
Older out-of-use iPhone
iPhone 4S (iOS7)
iPad mini 2 (iOS8)
There are two Apple ID's:
[email protected]
[email protected]
[email protected] has existed for years on the older iPhone which has migrated to the iPhone 4S. Daughter purchased the iPad mini 2 and was connected to [email protected] to start off with. This resulted in unwanted synchronisations between iPhone and iPad, pictures by parents on iPhone showed up on daughter's iPad and the like. Thus, a new account was introduced to the iPad: [email protected] Weeks later, parents attempt to install an app on the iPhone but got denied. Passwords fail every time. No problem you'd say, iForgot is there to save the day. Alas, all password recovery attempts result in failure (of course I checked the spam folder). So, yesterday we came together and called Apple (Dutch support team). Amazing, these guys work on Sundays! After successfully replying to three security questions, we were notified a mail would be dropped in [email protected] 24 hours later, which happened. Oddly, the confirmation mail was sent to both addresses. When the password change was completed, it did not affect [email protected], it only changed the password of [email protected] (which was not even mentioned during the call). How could both accounts get tangled like that? It's like daughter took over parents account.
[email protected] remains inaccessible, [email protected] is now a full account and has [email protected] as alternative address.
We'll be contacting Apple again tomorrow. Does anyone have any idea on what happened? Could they have tapped the wrong buttons? I don't have much experience with Apple ID.

If the warning says that your ID is diabled and does not say it is for security reasons, you will have to contact support by clicking on support at the top of the forum and then contact us on the page that opens.

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