Apple ID security question (I was phished!)
It appears that I was phished after being prompted to enter my Apple ID and password on what appeared to be a legit link from an email to iCloud. I successfully changed my Apple ID password, but is there anything else I should do? I also forwarded the email to abuse@icloud.
As long as you changed the password quickly then you should be ok, they shouldn't have been able to access your account. But by using the link and entering your id you will have told them that it's an active account, so you may find that you get more similar emails (including possibly emails purporting to be from other companies) to that address, so be careful before clicking on any links in emails and filling in your details.
Similar Messages
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I bought a new Ipad and backup all my info form ym old one to my itunes. I set it up but now for soem reason by icloud on my new ipad is set up an old apple ID account I have never used. After answering security questions I was able to reset my password but when i try to use it on my new ipad to delete hte icloud it keeps telling me its wrong.
Any way I can go around it or is there another process I need to do before the ipad starts recognizing hte new password I set for the old apple Id account?It sounds like the new iPad, had a previous owner. If you don't recognize the email for the Apple ID on your iPad, then it was registered to another person.
If it was, you can't use it and should return it. -
i forgot the answer to my security question which was required by apple to purches an app.. i would appricate any advice on what i should do.
thank you.
Truong Thanh CongI had this same problem.
Go to http://expresslane.apple.com.
hit iTunes
hit itunes store
hit account management
hit forgotten AppleID security questions.
hit continue and enter your phone number
apple support will call you and guide you through the reset process -
i forgot the answer to my security question which was required by apple to purches an app.. i would appricate any advice on what i should do.
thank you.
Mosab azdeinHi Mva,
If you set up a Rescue email address:
Go into Manage Your AppleID, https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/, select Password and Security, and click the first option (see below), and you will be able to proceed from there..... (I HOPE the first button is showing for you!)
Reset your password
You can change or reset the password for your Apple ID account by providing some information.
Select your authentication method.
Email authentication: To access your information, we will send an email to the rescue email address on file for you.
Answer security questions: To access your information, you will need to answer the security question(s) provided when you originally created your Apple ID.
If you did not set up a Rescue email address:
1. Go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'Apple ID Account Security' and fill in that you'd like your security
questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox)
2. Once your questions have been reset, and you set up new ones, also set up a RESCUE EMAIL ADDRESS, so if you forget them again, you won't have to go through all of this.....
Hope this helps!
Cheers,
GB -
I was trying to buy a movie in itunes for the first time but I don´t remember my answers to apple´s security questions . how can I do? thank you very much
Hey antonio.b5,
Thanks for using Apple Support Communities.
If you can't recall your Apple ID security questions and answers, the optional rescue email provides a way to reset them.
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/ht5312
Have a nice day,
Mario -
i forgot the answer to my security question which was required by apple to purches an app.. i would appricate any advice on what i should do.
Hi Oms3ad,
If you set up a Rescue email address:
Go into Manage Your AppleID, https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/, select Password and Security, and click the first option (see below), and you will be able to proceed from there..... (I HOPE the first button is showing for you!)
Reset your password
You can change or reset the password for your Apple ID account by providing some information.
Select your authentication method.
Email authentication: To access your information, we will send an email to the rescue email address on file for you.
Answer security questions: To access your information, you will need to answer the security question(s) provided when you originally created your Apple ID.
If you did not set up a Rescue email address:
1. Go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'Forgotten Security Questions' and fill in that you'd like your security
questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox)
2. Once your questions have been reset, and you set up new ones, also set up a RESCUE EMAIL ADDRESS, so if you forget them again, you won't have to go through all of this..... -
i forgot the answer to my security question which was required by apple to purches an app.. i would appricate any advice on what i should do.
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551 -
I'm in a bind... Over the years I have purchased a good amounts of apps. Some has hacked my apple I'd changed my security questions and was charging me money every month. When I went to cancel the purchases through my bank my account was disabled. Help me
No I did not change the email that I used to create the account.... Someone made new security questions and when I went to change them I had to verify and it sent the answers to an email address... Get this though... The email address that it sent the answers too waste letters in the middle were starred out like this t*****@aol.com. That's not my email. Why did it not send the questions to my apple ID email account right? if you know how to change the email to a new one that would be awesome if you could share that info with me.
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I forgot my apple id security question
I forgot my apple id security question and i tried resetting it on My Apple ID website however when i went to "Password and Security" there was no choice to reset the questions, it only asked me the answer to my security question which i forgot. Solutions?
1. Make appointment with doctor to get your memory checked out.
2. Contact iTunes support -
I completed the update and was ask to set set security questions. I did. I received email to verify changes and when I followed the link and logged in it says invalid account! WHY I can log into aplle on anything else why not this?
joey2532 wrote:
I forgot my security questions ...
Forgotten Security Questions / Answers...
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact
More Info > Apple ID: All about Apple ID security questions
Note:
You can only set up and/or change a Rescue Email Before you forget the questions/answers. -
About reseting the Apple ID security questions.
When I try to reset my Apple ID security questions, it doesn't send a link to my e-mail, I checked all my e-mails, nothing was sent, it sent once but it was a link to reset my Apple ID's password, and that's not what I wanted, can you please help me please?
Forgot Security Questions
1. If you forgot the answers to your Apple ID security questions - Apple Support
2. Apple ID- All about Apple ID security questions -
HT201303 How Can I change my apple ID security questions
How can I change my apple ID security questions
For the price point of Apple products you'd think they would not charge extra for support. I just got off the phone with support and was informed I cant recieve any help outside of this forum link which was promptly sent in response to being unable to reset Apple ID security questions. Possibly, I will have to reset my password thus resetting the security questions.
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HT5312 i forgot my security questions+email was deleted
i forgot my security questions and the other 'rescue' account was deleted. i know all my apple id info eg email and password' s. is there a to change rescue email? ???
Forgotten Security Questions / Answers...
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact
More Info > Apple ID: All about Apple ID security questions
Note:
You can only set up and/or change a Rescue Email Before you forget the questions/answers -
How do I reset my apple id security question with out a rescue email
How do I reset my apple id security question with out a rescue email?
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(101013) -
Hi! So I haven't used iTunes in a few months but I just got an iTunes gift card and want to make a purchase. iTunes redeemed it just fine but now that I want to make a purchase I am having problems. I can't remember my security question answers and iTunes is requesting them. I have two other verified emails but the are NOT rescue emails. I can't contact iTunes over the phone because my phone lines are out and are going to be out for a long time. The only way I can contact them is by email. How can I do this? Is there an easy way to just reset all my security questions? Please help a girl out. I just want my music!
Thanks so muchAlternatives to Reset Security Questions and Rescue Mail
1. Apple ID- All about Apple ID security questions.
2. Rescue email address and how to reset Apple ID security questions
3. Start here to find your country, and how you can contact Apple:
Apple ID- Contacting Apple for help with Apple ID account security.
4. Fill out and submit this form. Select the topic, Account Security.
5. Call Apple Support in your country and ask to speak to Account Security.
Customer Service: Contacting Apple for support.
How to Manage your Apple ID: Manage My Apple ID
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