Apple ID Security questions are correct - Apple says incorrect - cant proceed with purchases
When trying to purchase apps from the app store, I am prompted with security questions, which I answer correctly. I then get a response that the answers given are incorrect, when in fact they are correct. It is now telling me that my account will be blocked given the incorrect answers inserted (they are the correct answers) on multiple attempts.
This is very frustrating, please assist!
The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
The issue with the security questions is that you must answer them exacly as you entered them. You may be giving the correct information, but in a slightly different form from how you originally configured them.
For example;
Q. What is the name of your high school?
A. Sarasota High School.
So the only correct and acceptable answer is Sarasota High School, not Sarasota, Sarasota High or Sarasota Senior High, etc..
Similar Messages
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Security question are not mine so I can't make purchases
How can I chose new security questions for iTunes account.
I can't make purchases.Welcome to the Apple Community.
Start here, and reset your security questions, you will receive an email to your rescue address, then go to manage your account > Password and Security and set your security questions.
If that doesn't help or you don't have a rescue address, you might try contacting Apple through iTunes Store Support -
to download an App the 3 security questions are required. But at the end, apple is not able to complete the task and gives an error message. No more downloads are possible. What can I do?
Very Important, how much Free Space is on your Hard Drive first of all? Click on the Macintosh HD on the Desktop, then do a Get Info on it.
Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
*Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
3. Click the First Aid tab.
4. Select your Mac OS X volume.
5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)
If perchance you can't find your install Disc, at least try it from the Safe Boot part onward.
Do they launch OK while in Safe Mode? -
I forgot my apple id password and i already deleted my yahoo account for that apple id. When i try resetting it for security question, my birthday verification says invalid. How can i retrieve my password for a swleted yahoo account?
http://support.apple.com/kb/ht5312
Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so. -
My apple ID security questions are my problem ,, yesterday I've tried to answer them but wrong answers and I'm sure 100% that no one changed them because no one really knows about it
If you hav a veified rescue email assigned to your Apple ID you can get an email sent to reset the security questions. Follow the link below to do this:
http://support.apple.com/kb/HT5312
If you do not have a verified rescue email then you will need to contact AppleCare for assistance. Follow the link below to find the number in your country:
http://support.apple.com/kb/HE57 -
Apple ID rescue email is wrong and security questions are too old to remember
The apple ID email is completely wrong to the point where ive never owned that email address. I cant change that email because my security questions are from 7 years ago so how do i fix this problem?
You will have to try to recover the password or contact Apple for help.
https://iforgot.apple.com/
IF you still cannot recover it, contact Apple according to the instructions here.
Apple ID: Contacting Apple for help with Apple ID account security - Apple Support -
My security questions are right, but I've been froze out because Apple said they're wrong. How do I fix this?
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions. -
Security questions are blank in security pop up page. Can not answer questions not visible, can not proceed. Iphone,ipad,macbook pro same result. Apple support has no answer.
Security questions are blank in security pop up page. Can not answer questions not visible, can not proceed. Iphone,ipad,macbook pro same result. Apple support has no answer.
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Is there anyone I can email for help one on one?
We are just Apple users here, but I strongly disagree with your contention that the security questions are ridiculous. It makes perfect sense to have a question like "What color was your first car?" or "What was your maternal grandmother's first name?" These are questions that you would know the answer to but I would not.
This article should assist you:
http://support.apple.com/kb/HT5312 -
I'm trying to answer my security questions and it's saying the answers are wrong. How do I change this?
Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
(75535) -
My security questions are blocking me from my account!
The three security questions are blocking me from my account and I'm so frustrated. Apple is saying to reset them I need to pay them $20.00. That's crap. Can someone help me figure this out?
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions. -
The email where security questions are being sent is invalid. How do I change it
The email where security questions are being sent is invalid. How do I change it.
You cannot change your Rescue email address after you have forgotten your Security Questions. Once you get everything reset, you will be able to change it. For now, you are going to have to contact Apple Support to get them reset:
ACCOUNT SECURITY CONTACT NUMBERS
Cheers,
GB -
My security questions are not the ones I selected
I need to purchase something but can not because my security questions are not what i selected when i first created my account .. What do i do??
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
"done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
should be asked to verify your security code for the credit /debit card and NOT the
security questions.
d. At this time you can remove the card by going back in to edit the payment info and
selecting "none" as the card type then saving the changes by selecting "done". You
should now be able to use your iTunes store credit without answering the security
questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends! -
TS3297 Security questions are not mine
Security questions are not mine
Contact Apple and ask to speak to Account Security - ask to have your questions reset [This is IF you know your password] - Be ready to verify some information
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Dear Reader
I have forgotten the answers to my security-questions. So it says that i will get an e-mail to reset my questions, but i have not gotten an e-mail?
So i tried it again (after a month) and it still doesen't work. I really need to know what's wrong :/
Thank You for helping meAlternatives for Help Resetting Security Questions and Rescue Mail
1. Apple ID- All about Apple ID security questions.
2. Rescue email address and how to reset Apple ID security questions
3. Apple ID- Contacting Apple for help with Apple ID account security.
4. Fill out and submit this form. Select the topic, Account Security.
5. Call Apple Customer Service: Contacting Apple for support in your
country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID
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