Apple ID two step authentication - SMS option not available to receive verification code

Hi apple community,
First time poster, so be nice and let me know if this is the wrong forum
When signing on to my apple ID account, with two step authentication enabled, I am prompted to send a verification code to my device.
Now, my device was actually replaced under warranty so when attempting to send the verification code, I do not receive anything.
I have checked Find My Phone is enabled and working.
As I understand it now, the verification code is sent as a device message so if you replace your device, you have to re-register your new trusted device for apple ID two step authentication.
When signing in, I do not have the option to send a text message (i.e. an SMS) to my mobile number.
Has anyone experience this and resolved it? (and yes, Apple Support have tried to help me with no success)
FB

Ditto. For whatever reason, my cell cannot receive the SMS code from Apple. I'm located in Mexico - but I've done 2-step authentication in the past without problem. Phone number triple-checked and accurate.
And of course, y iPad won't connect to our office WiFi for some reason (stupid D-link routers, apparently)....
A real pain when I can't log-in to my office iMac to access iCloud mail....

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