Apple installed a new hard drive, where is Word?

I recently had the folks at Apple install a new hard drive on my Macbook (former drive crashed).  They assured me that all the applications that has previously been on my computer would still be there.  However, Word is no longer there (a program I use very often).  Is there a way for me to install it online or do I have to go back to the store?
many thanks.

You will probably have to reinstall Office for Mac (or just Word for Mac), using the 2008 or 2011 version, to your harddrive from their disks.  The Office for Mac 2003 version is incompatible with Lion.
Hope this helps

Similar Messages

  • Apple Installed a New Hard Drive ... they left off iPhoto and PhotoBooth

    My hard drive on my MACBOOK went bad. I have applecare so I got a new drive installed on my Macbook but I just got it back and there's no photobooth or iphoto applications that were originally there when I bought this macbook.
    Whats the deal?
    I know iLife has iPhoto but what about photobooth? Where do I find that app?

    Hello Dallas:
    Talk to the people who installed the new drive. You should be able to get back what you originally had.
    Barry

  • Where can I buy a larger hard drive for my late 2008, 15" macbook pro?  From reviewing questions and answers on the support community it would appear that having Apple remove the old and install the new hard drive is recommended.  But how/where?

    Where can I buy a larger hard drive for my late 2008, 15" macbook pro?  From reviewing questions and answers on the support community it would appear that having Apple remove the old and install the new hard drive is recommended.  But how/where?

    Welcome to Apple Support Communities
    You can install the new hard disk yourself if you want to. You just need a 2'5" SATA II hard drive, which is compatible with your MacBook Pro. You can buy one at OWC > http://eshop.macsales.com/shop/hard-drives/2.5-Notebook/ You can filter hard drives by computer, so press a "Click to view all...", choose your computer in the sidebar and it will give you the compatible hard drives.
    There are different brands for the MacBook Pro. The most recommended are HGST and Seagate, which have good reputation. A 7200 rpm hard drive will give you extra performance

  • The hard drive for my MacBook Pro recently crashed.  I purchased and installed a new hard drive (i.e. Samsung SSD).  However, when I try to re-install the Mac's operating system, I come to the part of the installation instructions where you asked to selec

    The hard drive for my MacBook Pro recently crashed.  I purchased and installed a new hard drive (i.e. a Samsung SSD).  When I try to re-install the Mac operating system, I come to the part of the installation instructions where you are asked to choose a disk to install the software.  However, there is no disk listed in the selection screen.  Why is there no disk in the selection screen? 

    Welcome to Apple Support Communities
    You haven't formatted the SSD, so you can't install Mac OS X.
    First, close the OS X installer and open Disk Utility. Then, choose the SSD at the top of the sidebar, go to Erase tab, choose "Mac OS Extended (Journaled)" as "Format", and press Erase. Finally, close Disk Utility and reinstall OS X. See > http://pondini.org/OSX/DU1.html

  • I sent my 17inch mac pro to apple to install a new hard drive and my mountain lion was not on it when i got it back, using the same apple id i tried to re download it but it says i have to pay

    i sent my 17inch mac pro to apple to install a new hard drive and my mountain lion was not on it when i got it back, using the same apple id i tried to re download it but it says i have to pay

    never mind i got it by going into my account and veiwing hidden items and there it was

  • Bought OSX Lion on Family pack have purchased new hard drive where can I get OSX lion now

    Had a family Pack under Aplle where we shared all updates on OS X one computer has installed new hard drive but no copy available now for OSX lion How do we solve this problem?

    Not sure what you purchased as a "family pack", but Lion does not have that option available. However, if you purchase it from the app store, then the license authorizes you to download it as often as needed on any computer YOU own and control. Since it is tied to your Apple ID (the ID used to purchase it), no one else can download it. Even if you gave other family members your Apple ID to use, it would be violating the licensing requirements and be considered software piracy.
    If you installed a new hard drive on your computer or another computer you own, it should be available. Since this is a new blank hard drive, you may need to reinstall the original system (Snow Leopard?) and then go back to the app store as you need to have SL installed to download Lion. If you made a bootable clone of the old drive, you could simply clone that back.

  • I had to install a new hard drive because my old hard drives boot files became corrupted, and i want to get all of my music files off the old hard drive and regain all my play counts/ratings/playlists

    Greetings everyone
    as the title says, ive had to install a new hard drive  and i want to transfer my old itunes library onto the new drive, maintaining all playlists/play counts/ratings etc, album artwork if possible. The old hard drive is installed as a slave drive and is completely acessible, but due to the boot files being corrupted i cannot use it as the main drive and therefore operate my old itunes. Also, my ipod no longer contains my music library as itunes synced without my permission and wiped it.
    The only thing i have tried is copying all of my old music files from the old drive by selecting 'add folder to library' and then the old drive, then replacing the new itunes library.itl file with the one from my old itunes. This restores all my playlists and playcounts but when i try to play any of the songs it says that the files could not be found, and i dont fancy locating  8500 music files individually!
    Thankyou for taking the time to read my post, any help will be greatly appreciated.

    Ah, my reply was based on the assumption that you had a default installation of iTunes.
    i.e you had all your music in the iTunes media folder inside your iTunes folder.
    If your iTunes folder is so small compared to the amount of music you have, you must have a different arrangement.
    This complicates you situation considerably.
    iTunes can cope with moving around as long as all the music is in the iTunes media folder, not not if it isn't.
    Your first step should be to get iTunes working on the old drive. This will involve editing the xml library file so that the drive letter is correct and then rebuilding the library from the xml file.
    Then you will need to consolidate your library which moves everything into the iTunes media fodler. After that you will be able to use my first suggestion.
    Step 1
    Find the iTunes folder on the old drive and copy the two library files somewhere else so you can find them again. That's iTunes Library.itl and iTunes Library.xml.
    Now open the copy of iTunes Library.xml with WordPad.
    Look for lines starting:
    Location
    These contain the paths to tracks.
    You will need to use a find/replace to change the drive letter so that it is correct.
    Make sure that you include enough in the "find" so that you only change the right thing.
    Maybe /c:/ and replace with /d:/ or whatever.
    After that, tell iTunes to use the library on the old drive with a shift key start.
    Hold down the shift key and start iTunes, keep holding the shift key until you are prompted to choose a library. Navigate to the iTunes folder on the old drive and choose iTunes Library.itl.
    Then use the method in the following article to rebuild your library;
    http://support.apple.com/kb/HT1451
    Unfortunately the date added will be today for all tracks.
    If iTunes works correctly after this, consolidate your library
    File>>Library>>Organize>>consolidate
    This copies all tracks into to iTunes media folder and could create a problem if you do not have disk space so don't do it if you are unsure about free disk space.
    Check that iTunes works OK and then use the first method.
    Message was edited by: polydorus

  • I had to install a new hard drive on my computer, when I downloaded itunes back onto my computer, none of my songs were there. how do i get them back??

    I had to install a new hard drive on my computer, when I downloaded Itunes, all my music was gone. How do i get my music back? I do not have an Icloud.

    Syncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities
    You can redownload iTunes purchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store

  • What do I need to do after installing a new hard drive?

    I had a 13" Non-retina MacBook Pro from mid-2012 and I bought it standard, but I upgraded my RAM from 4GB to 8GB, but also while on this website that I bought the RAM modules from, I noticed they sell Solid State Drives and I would have gotten one, but I wanted to upgrade it later on as I didn't have $500 for the 512GB flash drive for it. I need something with storage and 500GB is plenty, but I found a 960GB SSD for $500 on this website. Its a very good website for upgrades for all computers. So my question is, when I install this new hard drive, can I just hold Command+ R to install Mac OS X or do I need to go through a special process to get OS X on the new hard drive? I have an Apple Time Capsule so I have my data backed up and I'll just restore it from a backup. If I need a special cable to boot OS X to the new drive, then so be it.

    https://discussions.apple.com/thread/5210788?tstart=0
    At startup hold down the Command+Option/Alt+r keys until you see a globe on the screen. Then use disk utility to partition and format the drive HSF+ and then select Reinstall Mac OS X. whatever version of OS X that originally came on your system will be installed and then you can upgrade back to Mavericks.

  • I tried to install a new hard drive using Snow Leopard to back up with Time Machine. When I installed the new HD I installed Leopard (10.5) on it and tried to use time machine to restore the backup I had made using 10.6. Kernel panic screen occurred.

    I backed up my system using 10.6 Snow Leopard's Time Machine to an external hard drive. I did this because I purchased a new internal hard drive to upgrade my 2007 White Macbook from 80GB to 320GB. When I installed the new hard drive, I installed 10.4 (Tiger) and then 10.5 (Leopard) and once Leopard was in I tried to use Time Machine to restore my backup from 10.6 (Snow Leopard) and received a kernal panic screen directly after the bootup.
    The screen had code asking for 10.6, so does this mean that the computer is searching for Snow Leopard? If so, how can I do this? Will a bootable drive with Snow Leopard on it be able to solve the issue or will I somehow need to find a way to wipe out this new hard drive?
    -Steve

    Booting From Snow Leopard Installer Disc
    1. Insert Snow Leopard Installer Disc into the optical drive.
    2. Restart the computer.
    3. Immediately after the chime press and hold down the "C" key.
    4. Release the key when the spinning gear below the dark gray Apple logo appears.
    5. Wait for installer to finish loading.
    Drive Preparation and Installation
    1. After the installer loads select your language and click on the Continue button.  When the menu bar appears select Disk Utility from the Utilities menu.
    2. After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area.  If it does not say "Verified" then the drive is failing or has failed and will need replacing.  SMART info will not be reported  on external drives. Otherwise, click on the Partition tab in the DU main window.
    3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Click on the Options button, set the partition scheme to GUID then click on the OK button. Set the format type to Mac OS Extended (Journaled.) Click on the Partition button and wait until the process has completed.
    4. Select the volume you just created (this is the sub-entry under the drive entry) from the left side list. Click on the Erase tab in the DU main window.
    5. Set the format type to Mac OS Extended (Journaled.) Click on the Security button, check the button for Zero Data and click on OK to return to the Erase window.
    6. Click on the Erase button. The format process can take up to several hours depending upon the drive size.
    7. After formatting is complete quit DU and return to the installer. Install Snow Leopard.

  • Apple put a new hard drive into my MacBook Pro and updated the system to Maverick. They did not put iPhoto and iWeb on it but I did have it in Lion. Why and what am I supposed to do?

    Apple put a new hard drive into my MacBook Pro and updated it from Lion to Maverick. They did not put iPhoto and iWeb on it but I did have it in Lion. They also didn't put Pages, Keynote or Numbers back on it until I argued with them. Of course, I didn't have my data backed up. My hard drive was destroyed when I tried to install the update of Mavericks myself. I should not have to buy iWeb and iPhoto when I already had them. Suggestions?

    cwhargrave,
    have you tried looking in the App Store, to see if you can redownload iWeb and iPhoto there gratis?
    If you haven’t done so already, you should purchase an external hard drive to act as a Time Machine backup destination, so that you’ll have an option to rollback to a working environment if a new OS installation is troublesome.

  • I have just installed a new hard drive in my imac intel 20" (2006) and now the hard drive does not show up in the 'select destinations' folder of the install program.

    I have just installed a new hard drive in my imac intel 20" (2006) and upgraded the memory and now the hard drive does not show up in the 'select destinations' folder of the install program. I can see the hard drive in the disk utilities window however it wont let me do anything.
    It is a seagate 1TB SATA II drive however it is displaying it as a 7.3 TB.
    If anyone has any suggestions I would be happy to hear them.
    I have tried to erase and partition and get the same error message each time, 'Input/Output error'.
    I have tried starting the thing with the install disk which is Mac OS X (Tiger?) which came with the computer. No good.
    Anyone?

    Thats correct. I can see it in the list however when I attempt to erase it or partition it it's like it's not being found or recognised and it throws up the input/output error message. I am pretty sure that the sensor it attached correctly and it is a SATA drive. I can see all the infor regarding the drive when disk utility is open and it all looks good but I cant access it or do anything with it. It's taunting me!
    The install disk is in the drive and the install program runs right up to the point where you have to select the location for the install and there is just nothing in the box where you have to select the hard drive icon.
    I have my suspiscions about the drive but any help would be appreciated.

  • I have an iBook g4 14" 1.42 ghz. I recently installed a new hard drive.  I put the install CD in. Then, I pressed the power button, then the "C" key. Black screen and No chiming. Please tell me, what I can do to resolve this? What is the problem with it?

    I have an iBook g4 14" 1.42 ghz. I recently installed a new hard drive.  I put the install CD in. Then, I pressed the power button, then the "C" key. Black screen and No chiming. Please tell me, what I can do to resolve this? What is the problem with it?

    Since it will not boot then a hardware test can't be run. You could try FireWire Target Disk Mode and if it works then access from another Mac to run tests on the new drive. You could also try installing the OS X software from the host computer. If this does not work then professional help should be considered.
    http://support.apple.com/kb/ht1661
    http://osxdaily.com/2010/04/07/how-to-boot-a-mac-in-target-disk-mode/
    http://www.macobserver.com/tmo/answers/how-to-use-target-disk-mode-to-boot-from- another-macs-hard-drive

  • I recently installed a new hard drive in a MacBook 2007 and then 10.6.3. I'd like to be able to Sync iCal to the calendars I have created on other devices (new iCloud account and an ME account). I can't upgrade to 10.7 or 10.8 because the MacBook is 32bit

    I recently installed a new hard drive in a MacBook 2007 and then 10.6.3. I'd like to be able to Sync iCal to the calendars I have created on other devices (new iCloud account and an ME account). I can't upgrade to 10.7 or 10.8 because the MacBook is 32 bit. Just looking for a workaround as this is not a primary device.

    You should update to the latest version of Snow Leopard, 10.6.8 - you can download it here; however it's still not compatible with iCloud and though you can connect to access your email you cannot access any other of iCloud's facilities.
    However some people have been able to set up calendar syncing by using the method detailed here - this is an unsupported hack and may not be reliable, and may stop working at some future point. I've not tried it: use at your own discretion.
    To access the email:
    Entering iCloud email settings manually in Snow Leopard or Leopard
    Are you sure you can't upgrade to Lion? It requires an Intel Core 2 Duo processor, which you may well have, though it also needs 2GB RAM so you might need to add additional RAM (might not be worth it for what you want). The published specs don't mention 32 or 64 bit. You can buy Lion by ringing the Apple Store at the number at bottom left of this page.

  • I recently had to install a new hard drive in my computer. This caused me to have to reload all content back to my iTunes and iPod. I have many apps on my iPod and i don't know how to transfer those back to my iTunes. Can anyone help?

    I recently had to install a new hard drive in my computer. This caused me to have to reload all content back to my iTunes and iPod. I have many apps on my iPod and i don't know how to transfer those back to my iTunes. Can anyone help?

    Right clicking on your ipod in the device list an d choosing "transfer purchases" will copy apps and bought media from iTunes to your computer. Due to the new iTunes library on your new HD, iTunes will erase your ipod during the first sync. To save your data to the computer take a look at this article about saving data from your device to a computer: http://support.apple.com/kb/HT4137
    Basically it's backing up manually, transferring her purchases (apps and bought music), letting iTunes erase the ipod due to the new iTunes library, and restoring from the manual backup again, to get all the data and settings back.
    Make sure your new computer account is authorized in iTunes. Disable autosync in itunes, connect your ipod, right click on it in the device list and choose backup.
    This will save data, pictures and settings to itunes. See what's included in this backup here: http://support.apple.com/kb/HT1766
    Transfer your purchases the same way to copy all apps and bought media from the Store to your computer.
    Set up at least one contact and event on your computer to be able the merge your calendars and contacts after your ipod got wiped during the first sync.
    The rest of the data can be restored from the backup you made.
    Restoring: http://support.apple.com/kb/HT1414
    Music is one way only, from the computer to your device, unless you bought the songs in itunes and transferred your purchases.
    There is 3rd party software out there, but not supported by Apple, see this thread: http://discussions.apple.com/thread.jspa?threadID=2013615&tstart=0

Maybe you are looking for