Apple Ipod return procedure? This is becoming extremely difficult...

Hello,
First off I wanted to apoligize for posting in here, but I couldn't find no other section that would fit this.
Pretty much about two weeks ago, I purchased a 30gb ipod, then I figure I might as well get the 60gb. So that one day, I had two transactions for a 30GB and a 60GB ipod.
I called in the next morning to cancel the 30gb Ipod. The CSR who I talked with told me it's too late to cancel it now, but he'll send me the return slips in the mail and just return the ipod un-opened when I receive it (the 30Gb model.)
A week passes by, I call in and another CSR says 1. They don't mail you return slip, and 2. they don't have it in their records that a CSR talked to me in regards to this. The CSR did say she'll set me up with the return, but I need to wait 24-48 hours for an email. Not a postal mail package/envelope.
I call in four days later to ask about this email since I've never received it. This CSR tells me firstly that my package wasn't marked for return, it was marked for a replacement and she'll fix this. Then she tells me, I get a postal package/envelope with the packing labels/instructions on how to return the ipod. She also mentions it will take up to 72 hours..
So in the end, I have a couple questions as this is getting quite frustraiting.
1. How exactly do I receive the return information/slips. Email or postal mail/package?
2. How long do I have to actually return an item, it's not open or anything. The CSR kinda told me the procedure on how it's returned when I asked twice.
Thanks for anyone who could help. I couldn't find a direct email address to there customer service help.

ok well from what i know if the ipod is being returned then u will get an email with address labels to mail back the ipod and while it may take up to 24 hrs to recieve the email mostly it takes about 5 min. Did u order the ipod online or buy it in a store? if your purchased it over the internet and wish to return it then when you call apple ask to speak to sales support because that's who handles problems with internet purchases.
the return policy for ipods purchased directly from apple is 14 days

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This is just my opinion so fare, but if anyone agrees or disagrees; Pleas post a reply.
It’s all in good fun… As I said, I love my iPod and iTunes except for these issues. (Well I could talk about volume but… naaa, enough badgering for one night :P)
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Apple Ipod return procedure? This is becoming extremely difficult...

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