Apple iTunes/iPod Technical Support?!

Is there a phone number I can call to get real live tech. support help with my iTunes & iPod? I find that this forum only gives a majority of the people the run around a good percentage of the time. For a product such as this, that rules the world, there should be an easier, softer way to get answers to your problems than posting on forums and taking some days, weeks, or even months for replies. A lot of the time, persons still do not get a proper response to their questions and have to look elsewhere for solutions. I speak of this due to numerous crashes, freezes, & errors since Version 7.0 came out (iTunes Plus and Quicktime). A bulk of the issues seem to be coming from Windows Vista. With quite a few coming from Windows XP as well. I rarely, if at all, get help from this forum and that is sad! I also have to ask when the next new official release of iTunes/Quicktime is set to be published? Many folks have been wanting to know. Will many troubles be fixed? Larry

How bout them apples? LOL I see no one else replied to my previous messages, so here you go folks:
Contacting Apple for Support and Service
North American Technical Support Numbers
Consumers
* Phone support: 1-800-275-2273
* Find an Apple retail store
* Find a U.S. Apple authorized service provider
* Find a Canadian Apple authorized service provider
Education Customers
* U.S. Support: 1-800-800-2775
* U.S. Sales: 1-800-780-5009
* Canadian customers: 1-800-800-2775
Enterprise & Government Customers
* Call 866-752-7753 for sales support.
Service Providers
United States and Canadian service providers, please call 1-877-576-2775.
International Technical Support Numbers
Country Phone Website
Australia (61) 133-622* www.apple.com/au/support
Austria (43) 0810 300 427* www.apple.com/at/support
Belgium (Flemish) (32) 070 700 772 www.apple.com/benl/support
(French) (32) 070 700 773 www.apple.com/befr/support
Brazil (Outside Sao Paulo) 0800-127753 www.apple.com/br/suporte
(Sao Paulo) 5503-0090
Brunei Dial 800-1111 first; when prompted, dial 800-708-5413 www.asia.apple.com/support/
Canada (English) 1-800-263-3394 www.apple.com/ca/support
(French) www.apple.com/ca/fr/support
China (Within China) 800 810 2323 www.apple.com.cn/support
(Outside China) (86) 21-51343045
Denmark (45) 70 10 20 07 www.apple.com/dk/support
Finland (358) 0800 96162 www.apple.com/fi/support
Fiji (61) 133-622* www.asia.apple.com/support/
France (33) 0825 888 024 www.apple.com/fr/support
Germany (49) 01805 009 433* www.apple.com/de/support
Guam 1-800-865-0853 www.asia.apple.com/support/
Hong Kong (852) 2112-0099* appleclub.com.hk/applecare
India (91) 1800 4250 744 www.asia.apple.com/support
Indonesia (62) 0018 03061 2009 www.asia.apple.com/support
Ireland (353) 1850 946 191 www.apple.com/ie/support
Italy (39) 199 120 800* www.apple.com/it/support
Japan (Within Japan) 0120-27753-5 www.apple.com/jp/support
(Outside Japan) (81) 3-5334-2096
Korea (82) 1544-2662* www.apple.co.kr/support
Latin America and Caribbean www.apple.com/la/support/
Luxembourg (352) 800 24550 www.apple.com/befr/support
Malaysia (60) 1-800 803-638 www.asia.apple.com/support
Mexico (Outside Mexico City) 01-800-277-5322 www.apple.com/mx/support
(Mexico City) (52) 55 5209-1280
Netherlands (31) 0900 7777 703 www.apple.com/nl/support
New Zealand 00800-7666-7666 www.apple.com/nz/support
Norway (47) 815 00 158 www.apple.com/no/support
Pakistan Dial 00800 01001, then 800 361 0479 www.asia.apple.com/support/
Papua New Guinea (61) 133-622* www.asia.apple.com/support/
Philippines 1-800-1441-0234 www.asia.apple.com/support
Poland 00800 4411875 (universal free phone) www.apple.com/pl/support
Portugal (00351) 0707 200 826 (national rate) www.apple.com/pt/support
Russia 495 5809557 pstn (local rate for Moscow, national rates for others) www.apple.com/ru/support
Singapore 800-186-1087
(65) 6835-1812* www.asia.apple.com/support
Spain (34) 902 151 992 www.apple.com/es/support
Sweden (46) 0771 199 519 www.apple.com/se/support
Switzerland (French) (41) 0848 000 132 www.apple.com/chfr/support
(German) (41) 0848 000 132 www.apple.com/chde/support
Tonga (61) 133-622* www.asia.apple.com/support/
Taiwan (886) 0800-095-988 www.apple.com.tw/support
Thailand (66) 02 681-2081 www.asia.apple.com/support
United Kingdom (44) 0870 876 0753 www.apple.com/uk/support
Vanuatu (61) 133-622* www.asia.apple.com/support/

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Big thank you, KP.
I will try it out Though I did try something similar before I posted to you ... and was unsuccessful

Ipod technical support phone number

i can't seem to find the 1-800 number to reach ipod technical support. can someone please tell me what it is. thanks. my question is by the way if someone could give me the number is that i cann't find the tv show episodes that i downloaded off of itunes on my ipod. they were there the other day. i had to do a restore, but now i cannot seem to find them. (desperate housewifes, and an alfred hitchcock show. can someone please give me the phone number plus also some advice to where i can find these shows on my ipod.... i purchased these shows and cannot find them on my ipod but they are on my itunes on the computer. please help. thank you.
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all the information on contactign them is at the link below.
http://www.apple.com/contact/
GFF

Trying to download latest iTunes, but I keep getting "The older version of Apple Software Update cannot be removed. Contact your technical support group." Please help.

Please help. I am trying to download the latest version of iTunes so I can synch my new iPhone. I keep getting "The older version of Apple Software Update cannot be removed. Contact your technical support group." Please help as I have absolutely no idea. Thanks.

Download the Windows Installer CleanUp utility from the following page (use one of the links under the thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Can't get iTunes to install have done all Apple recommend on their support

Hi Everyone,
I am new to these and forums generally. And this request is on behalf of my teenage daughter, whose mini ipod I am trying to sort out.
I have got a problem installing iTunes and I am really hoping that someone here can help, as Apple's support don't seem to know how to resolve it, so look at this as a challenge.
I have gone through the recommendations that apple have given me and other than the itunesinstall,exe file on my desktop, I don't seem to have anything to do with iTunes or Quicktime on my computer, but when I try to install iTunes I get the following message: The installer encountered errors before iTunes could be configured.
To try these operations at a later time, please run the installer again.
Can anyone please please help, I am at my wits end here and have spent weeks searching for a way to simply install iTunes, Apple haven't been very helpful at all and I don't know what to do next.
I hope to hear some positive suggestions. Thanks for reading.
Hypnoman

CoJeff,
No I can't install Quicktime either, each time I try to install it I get a message 'The older version of Quicktime cannot be removed. Contact your technical support group.'
I have gone through all the apple support pages and have removed every trace of Quicktime, from every part of my machine, yet it still says this every time.
I have also shut down all the other programs that run in the background, when I have tried to install both iTunes and Quicktime.
I just don't know what to do next, surely if apple don't have the ability to be able to sort this out, there is something wrong, but because my daughter's mini ipod is out of warranty (in fact prehistoric by todays standards) they aren't interested in helping.
I hope you can perform some kind of miracle here and she would love to be able to use it again.
Thanks

Apple Technical Support

How do you contact Apple Technical Support to assist in resolving iTunes 7 start up issues? I have been without iTunes for over a month and have no way to resolve why this program freezes when opened. It would be helpful to have a phone number or email address so that I can contact someone directly to assist in resolving this issue. The message board efforts, although very helpful, have hit a dead end on this issue.
Thanks.

http://www.apple.com/support/contact/
"Call Apple technical support
Customers within 90 days of ownership are eligible for complimentary phone support—one incident per iPod and unlimited incidents per Mac. Purchase an AppleCare Protection Plan while still covered by the Apple One-Year Limited Warranty to extend your coverage. 1-800-275-2273 for technical assistance. Canadian customers, please call 1-800-263-3394."

Apple Technical Support 2.0 Software Update problem

Hi everyone
I just contacted Apple Technical Support about the 2.0 software update. When my ipod is connected to itunes I have the message that a *newer version (2.0) is available and to click update*. When I click update I get the message about the new update via itunes music store and would I like to learn more, so I click on learn more button and it looks like its connecting to itunes music store then does nothing.
This is what technical support said "engineers are still researching the software, because its actually has not been updated properly yet, one or two days to be fixed."
It will be updated in the US later this evening or tomorrow. It should be available here in Australia either Sunday or Monday.

This is sub-standard. Links on Apple website, but to nothing, sometimes iTunes says an update is available, sometimes not, when it says update, it links to nothing, the app store is available, but no links to update 2.0 for iPod touch, search comes up empty, price varies on website ($12.99 and $9.95 Aus$.
It's either available or not Apple - not some half-baked mix.
So the July 11 date that Apple announced at WWDC was a kinda/maybe/sorta might be ready just a little bit date?
July 11 was yesterday, Apple, you are an international company, start acting like one.
Lemme guess, the project codename for Ipod touch/iPhone software 2.0 was Longhorn...

TS1538 Hi technical support Team of Apple I am sorry but this time I am very disappointed with IPhone and IOS 7.1, actually I have IPhone 5,5S both and I was trying to Restore my Phone for sell Because I want to by IPhone 64 Gold but unfortunately

Hi technical support Team of Apple I am sorry but this time I am very disappointed with IPhone and IOS 7.1, actually I have IPhone 5,5S both and I was trying to Restore my Phone for sell Because I want to by IPhone 64 Gold but unfortunately    both phone stuck on recovery mode with error 1, and 3
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Change Internet connections try with DFU mode, Make DFU file Also with redsnow   everything I did
Whatever on internet information like go to cmd and run as administrator to make change hosts file
Like ipconfig/flushdns everything everything what I can…. but I dint get good results and good information about this error
Somebody told me this is hardware problem, I make change my battery and charging connector too.
I don’t know what to do next.. because I don’t leave any experiment on my stuck phone..
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Its Really Bad its big Loss of Money I can’t afford more , Now will not Buy Any IPhone in future if I don’t get solution..
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What the **** is this taht you will not provide any service due to just a bit jailbreak..
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The older version of itunes cannot be removed. contact your technical support group.

need help with itunes 12.1
my itunes was working just fine on my windows 7 pro PC.
Update 12.1 popped up and I clicked download and install and now all of my itunes is gone.
I uninstalled all Apple software packages, and also pain stakingly went thru my registry line by line and deleted all references to itunes, apple, quicktime, etc., then downloaded fresh downloads of the installer and each time I get just about to the end of the installer and a window pops up and says
"the older version of itunes cannot be removed. contact your technical support.
So, I tried downloading the previous version 11.4 and 10.7 64bit installers and then the system won't even get started doing an install when the system responds...
"a newer version of itunes is already installed", and the installer quits.
I have cleaned my registry now about 5 times, I ran all of the apps to clean my PC of all of the apple and itune files. I am an administrator on my PC. I also went as far as creating a second administrator and switching under that account and still get the same responses.
I have removed any attached external drives and tried the installer.
I have tried to install itunes under a different folder location instead of the default C:\Program Files directory.
I have tried to install via the Apple Software Upgrade utility as well as direct downloads of the installers.
All of my music is gone.
When I run the installer now, all of the other apple software files install ok, with the exception of itunes. It gets nearly complete when the "older version" error comes up then I notice it backs off the installation and no files or directories are created.
There is nothing in the Control Panel 'Add/Remove Programs' as far as iTunes, their are no directories or files, yet it still sees a old version of itunes referenced in some file on the pc.
I ran a couple of utilities such as CCleaner, Everything, Revo Uninstaller and Registry Reviver, as well as going thru regedit line by line for hours to remove references to apple and itunes - all still with the same results.
Either I get a 'the older version cannot be removed' or 'a newer version of itunes is already installed'
very frustrated.
anyone have a installer that will complete ignoring any errors?

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If you are running 64-bit Windows and the above steps haven't helped try installing the version of iTunes that can be downloaded from this support document. iTunes 12.1 for Windows (64-bit — for older video cards)
If you still have no luck try reinstalling iTunes 12.0, links in the user tip.
tt2

ILoathe and iHate iTunes 7.3 and Apple's lack of support

Like thousands of other people, I found iTunes 7.3 is unusable on my machine due to the error "The iTunes library file cannot be saved. An unknown error occurred (-50)." It has been nearly one week and Apple has not officially commented upon the error let alone fixed it. In addition, reverting to iTunes 7.1 and 7.2, which worked for several days, now fails upon loading due to a runtime error. So despite USERS having worked on the issue and found an apparent work around, I cannot implement it. This effectively makes my computer useless for playing music or podcasts. Thank god I did not buy the iPhone or AppleTV or I would be even more livid. Given Apple's lack of concern for it's customers, I will have to rethink ever switching over from Windows to a Mac.
Home Built Windows XP Pro
Home Built Windows XP Pro
Home Built Windows XP Pro

Have you even bothered phoning tech support? iTunes
is a fully supported program over the phone (free if
you have a warranted product, $29 otherwise). So,
even though you think that Apple is refusing to help,
you're wrong. Tech support number is
(1-800-275-2273).
No, I did not phone tech support as I do not have any Apple products that are under warranty. In addition, several people who claim they did call Apple support, after there were 25,000 views on this issue, were told that they were the only people who had this problem and their issue was not resolved.
Now, for this issue, try the following:
For the runtime error, completely remove iTunes and
Quicktime
(http://docs.info.apple.com/article.html?artnum=93698)
. After it they are removed, just to make sure,
download the Windows Installer Cleanup Utility
(http://support.microsoft.com/kb/290301), and then
remove all references of iTunes and Quicktime.
Thank you. When I used the Add/Remove Programs to uninstall iTunes I mistakenly believed that I was UNINSTALLING iTunes. Silly me. Going in deleting additional files as mentioned in the document did allow me to re-install 7.2. For that I sincerely thank you. This allowed me to remove all podcasts (keeping the files) while in 7.2. Video podcasts are the alleged cause of the failure of the 7.2 to 7.3 upgrade to work properly.
Try re-installing iTunes 7.3, and see if it gives you
the same message. If it gives you a message saying
the library couldn't be saved, try this:
http://docs.info.apple.com/article.html?artnum=93313.
When I installed 7.3 without any podcasts being in my library it installed correctly. Since I did not delete my files I was able to import the podcast folder back and then resubscribe to my podcasts. iTunes 7.3 appears to be working correctly now. The document that you link to would also have fixed this. Thank you for posting the link.
If you get a (-50) error while trying to put songs on
the iPod, try this article:
http://docs.info.apple.com/article.html?artnum=304996
I have not been brave enough to put my iPod into the cradle yet.
P.S. I love the whole "Apple's lack of concern"
quote, as well. Notice how each of the problems you
described have an article you can now reference with?
Well, each of those articles have been around for
months. "Apple's lack of concern" has effectively
turned into "your lack of searching".
Cheers.
Do I feel Apple is not properly supporting this issue? Yes. Apple has known for days that the 7.3 iTunes upgrade will destroy the file library of thousands of iTunes users. There is no warning, no official comment on the support forums that I could find, and no 7.3 fix. I consider that poor support. If you feel good customer support is forcing users to spend their time searching thousands of forum posts on this one problem, most of which did not offer solutions, and make them uninstall/reinstall software, and their library files that is fine. I think it is unacceptable.
None-the-less, I thank you for taking the time to post the document links which were quite helpful.
Home Built Windows XP Pro

If I buy an ipod through Kijiji, can the ownership be transfered so i can get technical support if needed?

If I buy an ipod through Kijiji, can the ownership be transfered so i can get technical support if needed? Kijiji is an ottawa based website which allows people to buy and sell lightly used or new products for a cheaper price then in stores!

If you buy from an Apple Authorized Reseller, yes, Apple will honor their warranty. You can find authorized resellers at http://www.apple.com/buy/

TS2446 Technical support for Iraq ... Apple ID disabled !

Hi there ...
I'm using my Apple ID on my old iPhone ...
Now I have the new iPhone 6 ... I try to buy an app ... then it's asked me about my security questions !
I try to remember them ... I keep answer until it's shows that my ID is disabled ... and ask me to contact technical support
I followed the links ... and end up with choosing my support area ... but there is no IRAQ in them ...
so how can I get my support ?!!
PLZ I need help !!!
Regards
Hussain A. Alaaraji

Hi Sideary,
Have you tried signing out and then back into the iTunes Store - Settings>iTunes & App Store, click on your Apple/iTunes ID, click on Sign Out. Then sign back in.
See if that clears things up!
Cheers,
GB

HT1925 I am trying to update Itunes in Windows XP but after going through the installation process I am getting a message saying "The Older Version Update cannot be removed. Contact your technical support". What do I do???

I am trying to update Itunes in Windows XP but after going through the the installation process I am getting a message saying "The Older Version Update cannot be removed. Contact your technical support". What do I do???

"The Older Version Update cannot be removed. Contact your technical support".
Doublechecking before proceeding. Is it saying the older version of Apple Software Update cannot be removed, or some other program? (Several different program names can be mentioned in this context.)

Contacting Apple Technical Support online?

Wasted $10 on an app required for my son for High School, it stopped working after 6 months, contacted iTunes for a refund as it is the App that is ****! not the ipad, they refused to assist, told me I need to contact Apple Technical Support, how does one do this online???

The reviews in the AppStore also show that you're not alone in this freezing immediately after launching the app.
Some users have reported the latest update released 2 days ago (v2.0.1) fixes it for them. Otherwise you'll have to wait until Apple releases another bug fix version.
You could try sending feedback on the issue to Apple at http://www.apple.com/feedback/
Make sure to include all relevant info about which exact devices and which versions of iOS and the Pages app.

"The old version of iTunes cannot be removed. Contact our technical support group"

I tried to install iTunes on an old computer I Recently received from a friend. I tried to install iTunes from the Apple website and it gives me the message with "The old version of iTunes cannot be removed. Contact our technical support group". I went on my Control Panel and deleted Apple Application Support, Apple Mobile Device Support, Apple software Update, Bonjor, and even Quicktime Player in the respectable order. No things say iTunes was installed. I deleted everything from my Applicantion data to my Temp files. There are no files in my computer linked with Apple or iTunes, and when i try it after i delete it again and again, the problem still persits. Can you help?
I have a Windows XP 2002 computer, the general Information about my computer is Inter(R) Penttium(R) 4 CPU 3.00GHz 2.98GHz, 1.25GB or RAM

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If you are running 64-bit Windows and the above steps haven't helped try installing the version of iTunes that can be downloaded from this support document. iTunes 12.1 for Windows (64-bit — for older video cards)
If you still have no luck try reinstalling iTunes 12.0, links in the user tip.
tt2

Apple iTunes/iPod Technical Support?!

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