Apple iTunes Store vanishing in iTunes 9.1.1 in Windows 7 (64bit)

I have iTunes 9.1.1 installed and everything is fine except when I try to access "iTunes Store" I get "Accessing iTunes Store" (with the stripey progress bar) then it fleetingly (for a fraction of a second) displays thee Apple iTunes Store, but then the screen goes blank, ie the display goes blank.
It doesn't matter which tab (home, Music, Films, etc) or option (eg Podcasts/Technology) I try the same thing happens.
I have tried upgrading to iTunes 10.2.2 for Windows 7 64 bit but it keeps freezing on me so I reverted back to 9.1.1 which does everything I need (eg sync with AppleTV) except browse the iTunes Store.
I ran the Diagnosics for network connection and got this..........
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Microsoft Windows 7 x64 Business Edition Service Pack 1 (Build 7601)
Hewlett-Packard HP Compaq 8100 Elite CMT PC
iTunes 9.1.1.12
QuickTime 7.6.9
FairPlay 1.7.16
Apple Application Support 1.5.1
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.0.25
Apple Mobile Device Driver not found.
Bonjour 2.0.5.0 (214.3)
iTunes Serial Number BA8F4DF3F1F4D3AE
Current user is an administrator.
The current local date and time is 2011-05-09 19:13:37.
iTunes is not running in safe mode.
Video Display Information
ATI Technologies Inc., ATI Radeon HD 4650
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 9.1.1.12 is currently running.
iTunesHelper 9.1.1.12 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:    {E57A8CA4-D341-49AC-810B-19D4B554A746}
Description:    Intel(R) 82578DM Gigabit Network Connection
IP Address:    192.168.2.9
Subnet Mask:    255.255.255.0
Default Gateway:    192.168.2.1
DHCP Enabled:    No
DHCP Server:
Lease Obtained:    Thu Jan 01 00:00:00 1970
Lease Expires:    Thu Jan 01 00:00:00 1970
DNS Servers:    192.168.2.1
        192.168.2.1
Active Connection:    LAN Connection
Connected:    Yes
Online:        Yes
Using Modem:    No
Using LAN:    Yes
Using Proxy:    No
SSL 3.0 Support:    Enabled
TLS 1.0 Support:    Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple website was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2011-05-09 19:00:47.
............... what could be wrong?
Thanks

"After downloading an installer package manually, I got a dialogue box saying that the feature I am trying to use is on a network resource that is unavailable. There is a browse feature, but i cannot find an alternative source file- C:\Users\XXXX\AppData\Local\Apple\Apple Software Update\ It was looking for a file called iTunes64.msi"
The iTunes64.msi is the installer package. You manually downloaded the standalone installation. Did you try and manually install it, yet?
Run the installation package itself.
Updated, see this discussion:
https://discussions.apple.com/thread...art=0&tstart=0
Message was edited by: nbar

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Never mind, turns out that by uninstalling the programs "Megakey" and "Megaupload" it had resolved this issue.

My iPhone 4 will no longer back up in iTunes after my upgrade to Windows 7 64bit.

I used to have Windows XP 32bit and everything worked fine.
I upgraded to Windows 7 64bit and installed iTunes 64bit (I've also tried running the installer as administrator [in the compatibility properties]).
iTunes will recognise it with no problems and I can drag and drop anything I want to the iPhone, but I can't back up.
Software versions: iTunes v10.4.0.80, iPhone 4.3.5.
When I try to back up, the loading bar with either:
Have a loading bar with diagonal lines forever or,
it will start moving and freeze.
I've tried leaving the process for hours, but to no avail.
While the back up is being attempted, iTunes still retains full functionality.
I would exit by sliding the bar on my iPhone (iTunes will retain the loading bars as if frozen) and then unplug it. At this point iTunes takes a few seconds to drop the loading bar altogether, and the little screen will reset to normal functionality.
I believe this may be a iTunes-Windows thing as I did the following with my old laptop (Windows XP 32bit):
Installed iTunes for the first time.
Went into preferences and disabled the automatic backup option.
Plugged in the iPhone, right-click "back up".
The back up took less than 5 minutes.
I don't understand why my main PC can't back up my iPhone.
Can anyone help please?
I've tried researching the same problems and I've ended up doing the following:
Reinstalling iTunes,
Tried changing the iTunes installation folder to "Program Files" instead of "Program Files (x86)",
Deleting all contents from: "C:\Users\[Username]\AppData\Roaming\Apple Computer\MobileSync\Backup",
Deleting the apps from my phone in case there are corrupt apps (doesn't make sense though as it backed up fine on my old laptop).
I would appreciate any suggestions!
Kind regards,
Will

Hi there,
I have the same issue. Usually hangs after 10K od sometimes after 18MB of backup file.
Config: iTunes 10.4., Win 7 64bit, iPhone 4 with iOS 4.3.3
I tried all of these without success:
- deleted backups via iTunes / Preferences
- deleted backups from sync folder
- created a new admin user and tried to sync
- reinstalled iTunes
- ran all Windows updates, restarted, reinstalled iTunes
- ran iTunes / Diagnostics (says everything okay, only info which is strange: diag says I am not a admin user, which is not correct)
Nothing helped. Who can help. I hope someone from Apple can take care, as I seem not to be the only one. Actually iTunes is the worst part about iPhone. Hope with iOS 5 and Cloud sync to get rid of iTunes.
Any hints welcome,
Cheers,
Miguel-KA

ITunes wouldnt start on my Windows 7 64bit, I found the fault!!

My windows 7 64bit computer would not load the new iTunes 9, all downloaded and installed with no issues but it just would not fire the program up when the icon/or program from file was selected. Sorted it tho!! After hours of fiddling I have found the problem, of all things it is incompatible with the Apple program 'Bonjour Service!
Follow this and it should sort out the issue, well it did for me and takes only a few minutes and no hair loss!!
Go to start menu and click RUN (bottom RHS), in the address bar type- msconfig press return. This will open a new window, click on selective start up, click 'apply' now click on the services tab and scroll down to 'Bonjour Service' deselect this box then click 'apply' then click OK. A box will now ask you if you want to restart, click restart. Once the computer restarts it should work. I had to deselect each item in turn until iTunes worked so this took me hours, however, it should be much quicker for you!
Good luck to all!
Message was edited by: MXCrosser

Many thanks for your post. I've been trying for days to get this sorted and was getting well fed up with I-Tunes. Really thought i'd never get it working again. Tried un-installing it, loading older versions and they still wouldn't work.
Came across your suggestion by chance and top man - it worked..!!!!
How you even knew what to do is beyond me - but thanks so much. I really was pulling my hair out.
You need to put your post over the Web as there seem to be loads of people having the same trouble.
Thanks again.

HT1926 This version of itunes is meant for 32bit windows not 64bit windows. Please download 64bit.

Ok so I have downloaded it on three different browsers and disabled popup blocker and restarted and this is still coming up with this version is meant for 32 bit windows, please download 64bit windows version. how do i fix this?

Kinda obvious but are you downloading the 64bit version of iTunes for Windows as noted at the bottom of the iTunes download page?
-> iTunes 10.6.1 for Windows (64 bit)

"Itunes has stopped working" in Windows Vista 64bit

I am at my wits end! My I tunes will usually load but if it opens in my library and I try to access the Itunes store it always crashes with the "Itunes Has Stopped Working" error message. "Windows is checking for a solution" follows but nothing is ever found.
I've tried completely removing Itunes and reinstalling. I've tried updating all drivers including the one for my ATI video card. I've scanned for viruses and maleware. I even downgraded from Itunes 10 to Itunes 9 which seemed to work for about a day.
I've also done the sfc /scannow which showed some file issues but none that looked to be a problem. One thing....my Gateway PC came preloaded with Windows Vista and I do not have an installation disk.
When I check the details on the crash this is the info that I get:
I've tried just about everything I could find I still keep having this problem. Usually Itunes will start but if I click on a song in my library or try to go to the Itunes store it will crash. Here is the info I get about the crash:
Problem signature
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Application Name:    iTunes.exe
Application Version:    10.2.1.1
Application Timestamp:    4d756476
Fault Module Name:    ntdll.dll
Fault Module Version:    6.0.6002.18327
Fault Module Timestamp:    4cb7341c
Exception Code:    c0000005
Exception Offset:    00030226
OS Version:    6.0.6002.2.2.0.768.3
Locale ID:    1033
Additional Information 1:    fd00
Additional Information 2:    ea6f5fe8924aaa756324d57f87834160
Additional Information 3:    fd00
Additional Information 4:    ea6f5fe8924aaa756324d57f87834160
Does anybody have any ideas or hints? Would upgrading to Windows 7 potentially fix this problem?
HELP!!!!!

If we're talking about the (third-party, not-produced-by-AMD) ATI Tray Tools utility, the drivers for the utility are a bit scruffy. They've caused some trouble for the QuickTime Player since before the itunes versions 10.x came out, but after a while the issues started to ramify through to iTunes as well as QuickTime. The precise nature of the symptoms seems to depend on which combination of iTunes/QuickTime versions and ATI Tray Tool versions you've got, too.
On a 64-bit system, it's probably worth trying first adding iTunes.exe to the Auto 2d/3d and osd exception list. But just recently someone got past this sort of thing by disabling "Show FPS" on a 32-bit system:
Re: "iTunes has stopped working"

Itunes freezes the computer on windows 7 64bit pro

Hello,
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i tried reinstalling itunes, closing AVG, even format my computer and start with a brand new install of windows.
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Hi rapmyice!
While you mentioned that you have uninstalled and reinstalled iTunes, there is a specific order of steps that need to be taken when uninstalling and reinstalling iTunes and related components. Information on this process can be found here:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/HT1923
If you are still having issues after completely and thoroughly uninstalling and reinstalling iTunes and all related components, you may need to re-create your library by following the steps in the link below:
iTunes: How to re-create your iTunes library and playlists
http://support.apple.com/kb/HT1451
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QuickTime
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
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[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDlls]
"C:\\Program Files\\iPod\\bin\\iPodService.exe"=dword:80000000
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Hello martynball,
Thanks for using Apple Support Communities.
From your post I see that your iPhone is not being recognized in iTunes on your Windows PC. Although you've done some great troubleshooting so far, there are still steps to go through in order to resolve this issue. Please follow each step in the article linked to below.
iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support
Have a great weekend,
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Hi there dk0654,
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http://support.apple.com/kb/TS3927
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Basically it goes through the stuff asking me where i need to download it etc. and right when i click "Install" This immidiatly.

Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
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Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
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ITunes hangs during install in Windows 7 64bit.

I've been having trouble installing iTunes on my Windows 7 Pro 64bit. It hangs at the same place every time. I opened up task manager and found the culprit, DiFXInstall64.exe. When I kill this process, iTunes continues and finishes the installation. Why does it do that? What is DiFXInstall64.exe? And does it cause any problems if I kill the process and iTunes installs as usual? Will that damages the program and give trouble later on?

http://www.microsoft.com/whdc/driver/install/difxfaq.mspx
DifX componentry is used to install the GEAR drivers itunes uses for importing and burning CDs. After the install goes through for you, are there any messages (when opening iTunes for example) indicating that there's trouble with your iTunes burning and importing capabilities?

Why Itunes doesn't work in Windows 7 64bit

can anyone tell how to download it Itunes 11

dyou have all win patches installed?
I have Win7 (legally) for 2 month now, and I had also some probs... but I used to have IT 8.2, and had problems updating to 9.0.
Try to get IT 8.2 Setup anywhere, install it, and then update to 9.0... that helped for me :-D

In Win 7 64bit I get the following error upon every reboot. "The procedure entry point xmlTextReaderConstName could not be located in the dynamic link library " This happened yesterday, 8/23/2011 after downloading Apple iTunes 10.4.

This happened yesterday, 8/24/2011 after downloading Apple iTunes 10.4. In Win 7 64bit I get the following error upon every reboot. "The procedure entry point xmlTextReaderConstName could not be located in the dynamic link library libxml2.dll" Please how do I fix this, Thanks.

In the case that your OS is Windows 7 (64 bit)
1. Open windows explorer, go to location C:\Program Files (x86)\Common Files\Apple\Apple Application Support
2. Copy file "libxml2.dll"
3. Open new windows explorer, to to location C:\Program Files (x86)\Common Files\Apple\Mobile Device Support
4. Paste file "libxml2.dll" to the location.
5. Reboot your computer, it should not display that message, it should be clear.
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HT203345 quicktime and itunes will not install on windows 7 (64) ?

I have been trying for hours and hours to download and install Quicktime/iTunes on a PC with windows 7 (64bit).
It installs until 'Publishing Product Information' then it says congratulations its loaded. then I get :
Apple application was not found.....Apple Application Support is required to run iTunes Helper, please uninstall iTunes and the install again.
which I have over and over and over for hours and hours.
all I want to do is install Quicktime for Windows can someone please help me with what I am doing wrong ?
Regards.

Hello db133,
Thanks for using Apple Support Communities.
From your post I understand that you're unable to open iTunes after installing it due to an error with the Apple Application Support. I see that you've gone through and reinstalled multiple times, but there are specific steps for removing and reinstalling iTunes which I think would help resolve this issue. Those steps are found in the article linked to below.
Remove and reinstall iTunes and related software components for Windows Vista, Windows 7, or Windows 8 - Apple Support
Have a great weekend,
Alex H.

ITunes 9 Install on Windows 7 64bit

Trying to install iTunes 9 64 bit on WIndows 7 64bit. Logged in as admin. Installing as admin. Granted full access to iTunes folder.
Error Message comes up:
Could not open key:
HKEYLOCALMACHINE32\Software\Classes\pcast
Verify that you have sufficient access to that key, or contact you support personnel.
Your only option is to press OK. Then it rolls back
1) If the administrator doesn't have sufficient access who does?
2) In 64bit Windows 7 the folder in the registry is "HKEYLOCALMACHINE" not "HKEYLOCALMACHINE32".
I can appreciate that officially it's only spec'ed for VISTA and I don't know what the folder in VISTA is named, but to ignore that fact that a few million people are running WIN 7 RC and not at least putting some disclaimer is just wrong.
Does anyone have a work around?

No one responded to this post so I'm not sure how widespread this issue was. In any event, after a week of scouring the Internet looking for a solution (many which did not work), I came across this..
http://blogs.msdn.com/astebner/archive/2006/09/04/739820.aspx
It may seem intimidating for a newbie but read it a couple of times. You don't need to understand it. Just follow the procedure. It solved my problem.
iTunes 9 is up and running. (...well as good as the Windows version can run).
As an aside, come on Apple. Mac vs PC aside, PCs are a huge part of your revenue and a huge part of your success. iTunes for the PC is bad to say the least. It's time for a re-write from scratch.

Apple iTunes Store vanishing in iTunes 9.1.1 in Windows 7 (64bit)

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