Apple just charged my card for 90$ even though I redeemed a 100$ gift card, is there anyway to get a refund.

Apple just charged my card for 90$ even though I redeemed a 100$ gift card, is there anyway to get a refund.

What were you buying ? If you were gifting content or an amount then that will be taken from your credit card, an account's balance can't be used for gifting. Otherwise you can try contacting iTunes Support and see what they say : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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    I redeemed a 100 gift card but cannot retrieve the balance

    What do you mean " retrieve the balance"?

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    I want to use my itunes gift card... everytime i try to download music it keeps going to my debit card information.  Why wont it use the money that is credited to from the itunes card?

    Did you perhaps create multipe Apple IDs without realizing it?
    To investigate, go here.

  • I bought an app from the app store and it turned out to be for an ipod and not computer is there anyway to get a refund?

    Help needed.
    Message was edited by: sdtprc

    All apps in the iTunes app store are for iPads, iPod Touches and/or iPads. If you want apps for your Mac then you need to use the Mac App Store program on your Mac :
    Try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View My Account (Store > View My Apple ID on iTunes 11) drop-down menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that app, click the arrow to the left of it, click the 'Report a Problem' button :
    and then the 'Report a Problem' link on its line :
    and select 'inadvertently purchased' as the problem and fill in the details (iTunes Support should reply within, I think, about 24 hours).
    If the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

  • Apple just denied my enrollment for ios developer program.

    Apple just denied my enrollment for ios developer program. Apple denied my application because they could not verify my identity but still went ahead with charging my card. Apple did not even explain why they could not verify my identity so i could fix it

    Is the credit card in your name?

  • I've forgotten the answers to my security questions, and for some reasons My rescue email is not active now, I can only access to my primary email, I have just redeemed a $25 gift card this morning, I was unable to use the money now. what should I do?

    I've forgotten the answers to my security questions, and for some reasons My rescue email is not active now, I can only access to my primary email, I have just redeemed a $25 gift card this morning, I was unable to use the money now. what should I do?

    You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
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    (110676)

  • I've just redeemed a $25 gift card but when the process was completed, the previous credit I had on my account (about $3) had disappeared and the total credit I now have is only $25. How can I retreive the $3? Thanks for your help.

    I've just redeemed a $25 gift card but when the process was completed, the previous credit I had on my account (about $3) had disappeared and the total credit I now have is only $25. How can I retreive the $3? Thanks for your help.

    Contact Support and explain your issue.
    Mac App Store Support -
    http://www.apple.com/support/mac/app-store/

  • HT203128 iTunes 12.1.050 - Rollback: Updated from 12.01, now I cant't change track numbers and add additional data fields. How can I roll back to the previous version? @Apple, I want a $100 gift card for the inconvenience.

    iTunes 12.1.050 - Rollback: Updated from 12.01, now I cant't change track numbers and add additional data fields. How can I roll back to the previous version? @Apple, I want a $100 gift card for the inconvenience.
    - it's all said in the title. I can't understand why the developers turn things bad ... risking loosing Apples valuable customers.
    More examples needed? (check out the communities and the reviews)
    - OSX: Maverick to Yosemite = not recommended (check it out > http://roaringapps.com/apps)
    - iPad: older versions as iPad2 should not upgrade to iOS7/8 (it's not supporting its hardware accordingly, it's designed for the latest hardware)
    - iTunes (it's possible to rollback to 10.7 - 11.4, but you need to breech OSX system security framework)
    - Pages (was a real alternative for many of us, each update reduced features and created incompatibility to older work files)
    The list could easily extend to ...

    You can offer Apple feedback here: http://www.apple.com/feedback/
    as for "
      "@Apple, I want a $100 gift card for the inconvenience"
    dream on.

  • Apple TV will not give me a "password sign in" for iTunes even though it recognizes that my password is wrong (it's new). Help!

      Apple TV will not give me a "password sign in" for iTunes even though it recognizes that my password is wrong (it's new). Help!

    Hi letjimdoit,
    If you are unable to get to the screen that allows you to enter your password on your Apple TV, you may want to first try restarting the Apple TV. Use the steps in this aricle -
    Apple TV: How to restart your Apple TV
    If the same issue continues after restart, you may want to restore the Apple TV. See this article -
    Apple TV (2nd and 3rd generation): Restoring your Apple TV
    Thanks for using Apple Support Communities.
    Best,
    Brett L 

  • I was just charged 10.99 for 20gb for icloud storage. Is that an annual fee?

    I Was just charged 10.99 for 20 gb of icloud starage.is that an annual fee?

    If you purchased an annual plan before September 10, 2014, your account was upgraded to a new annual plan. And the $10.99 storage plan is for 20GB/year.
    As per HT201238.

  • I have an iphone 4 and it's not working, if i pay can apple replace it with the same model even though it's no longer for sale?

    I have an iphone 4 and it's not working, if i pay can apple replace it with the same model even though it's no longer for sale?

    If the iPhone has not been opened or serviced by other than Apple
    or authoriized service provider (there are a few other requirements),
    you should be eligible for out of warranty replacemement for $149 US.
    Apple maintains sufficient stock for replacements even for iPhones that
    are no longer available for purchase. You may be better off upgrading to
    a newer version than paying $149 to stay with the iPhone 4.
    What is no longer working? If you provide more details as to the problem
    and what troubleshooting steps you have taken, some one may offer
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  • Intelligent Rationale for $100 Gift Card to Previous iPhone Buyers

    Facts
    - 33% Price drop < 10 weeks after release
    - Apple will give a full refund if you purchased within 14 days of price cut
    - No other respectable phone or electronics product has ever been cut so drastically. Im sure someone will come up with some obscure product but let's talk mainstream respectable companies. The Motorola Razr came out at well under retail and subsidized on the release date but several articles are forgetting this. Yes it has come down since then but at no where near this kind of rate.
    q: Why should Apple care?
    a: How many of us early adopters have learned that Apple is no longer going to keep respectable pricing practices and as a result we will no longer buy the latest and greatest when it comes out. Forget standing in line to help Apple PR. This is just as bad as when Apple learned their lesson of releasing product information early and suffering sales losses as a result. Some early adopters aren't bothered by this but I think enough are to stop buying immediately after a release.
    q: What would it cost to Apple to spit the difference and gain respect with a $100 gift card?
    a: Conservatively lets say they sold 1 million phones which is a bit high but its private data. Business 2.0 reported on Aug 22nd that they were approaching 1 million sold. That's good because we can conservatively use 1 million sold just before the cut off for a refund of $200. For the last 4 official quarters Apple made a profit after tax of 2.788 billion. This does not include the hefty 50% markup the iphone which will increase profits. It would cost them 100million dollars and they would make at least 15% profit on the gift cards lowering their cost to 85million if all were used which never happens. 85 mil/ 2,788m = 3.05% hit on annual net income to makes things right but what's the cost of not doing it?
    My Experience Calling Apple
    I called Apple today September 6th and the customer service representative was very understanding but the bottom line is that Apple is not yet willing to give any credit to people who bought before Aug 23rd. I got the impression that with more people calling they will be forced to act.
    What can you do?
    Call Apple at 1-800-MYAPPLE. Press 1 for iPhone and 2 for previous orders. Explain these points:
    - You are unhappy about the drastic cut
    - You don't expect a full refund but $100 credit would make things right.
    - Be polite and professional. It's easy to say no if your rude.
    - Keep calling they will act.

    Hello sos,
    I apologize for my delayed response on your inquiry and I appreciate you reaching out to us with this question.
    The terms of the promotion you inquired about simply asked that the iPhone was free of cracks, no signs of water damage, and was able to power on. If your phone met these terms, you should not have had an issue trading it in for the $100 Best Buy gift card. I hope you were able to take advantage of this offer before its expiration on Saturday November 29, 2014.
    Please let me know if you have any other questions as I would be glad to try and answer them.
    Thanks,
    JD|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Just bought an ipad2 for my wife and d display is not as sharp as mine and it gets warm when in use and mine does not. Mine is 32gb and hers is 16gb

    Just bought an ipad2 for my wife and d display is not as sharp as mine and it gets warm when in use and mine does not. Mine is 32gb and hers is 16gb

    Bunzez-
    I agree.  Mine is 64gb, and the most warmth I notice seems to be where I was holding it.
    The result of excess heat would be that its battery would run down faster than it should.  With a full charge, it should run at least eight hours, maybe ten.  Someone mentioned that their iPad charge went down ten percent per hour.
    The iPad normally stays on all the time, and is put to sleep by pressing the Sleep button.  In the sleep mode, it draws extremely low current, so the battery does not run down for many days.  With yours in the sleep mode, does it still get hot?
    Regardless, I think the display problem is reason enough to take it to the Apple Store Genius.  If there is no Apple Store near you, look for an Apple Authorized Repair Center.  There may be one in your city.  In the US, <United States>.  Outside the US, <http://support.apple.com/kb/ht1434>.
    Fred

  • Having just redeemed some itunes gift cards my account is showing a £40 balance. How can I purchase albums

    I have just redeemed some itunes vouchers and my account now shows a balance of £40. how can I purhase albums using this balance on my imac? Please help!

    Pursuant to Apple's policy, any purchase is reduced first by any remaining balance on gift cards then to the credit card. It cannot be changed. So don't worry, it will always apply to the gift card first, even if you want it to apply to your credit card you can't.

  • I got an 15 dollar iTunes card for Christmas. I took a picture of the card code to redem the card I accomplished that but when I try to download an app that cost money it asks me two security questions  that I forgot the awnsers to.what do I do?

    I got an 15 dollar iTunes card for Christmas. I took a picture of the card code to redem the card I accomplished that but when I try to download an app that cost money it asks me two security questions  that I forgot the awnsers to. Than I click the forgot security questions than it sends it to my email but that's the problem I do not get any email.

    You need to ask Apple to reset your security questions; ways of doing so include clicking here and picking a method for your country, and filling out and submitting this form.
    (96048)

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