Apple lightening cable help

I bought an apple lightening cable from apple but it for a hole in it and broke. So I would like to take it back I've got the cable and the receipt will that be enough? To get a new one

Yes if purchased withn the last year and y have not abused the cable.
Make an appointment at the Genius Bar of an Apple store.
  Apple Retail Store - Genius Bar

Similar Messages

  • Lightening Cable Burn - Could have burned the house down

    I made the sign of the cross when I saw this. Whew. What if the cable had been in the bed or on papers........Apple Lightening Cable [not a $2 knock off from Hong Kong] developed a short and burned into the hardwood floor. It was just plugged in with no device attached when it started to burn. Some HiZ condition in the strain relief at the end. Here are some X-Rays of the interior - The mini PCB doesn't seem to have damage, short developed inside where the wires bunch together. Apple can have the cable for FA with their latest Chinese Mfr. Not sure it's worth a trip to the store to get another $20 cable. Or if they would even honor it........UNPLUG THESE THINGS when not in use, or at least tie wrap in a secure location.

    I am sure Apple would like to see the cable ,if less than 12 months old it has warranty
    take it to an Apple genius Bar

  • Lightening Cable that shipped with iPhone5 now not certified

    Since upgrading to iOS7 charging the phone has become problematic.
    I now get this warnng saying the cable or accesory is not certified this is the Lightening Cable that shipped with the iPhone so it would have a certified chip.
    If I move the cable charger & phone to a different power point this sometimes allows charging.
    I have a couple of questions that arrise having read about these glitches.
    Is it possible that the certified chip has somehow been burnt out (possible in the iOS 7 upgrade)?
    I have read that now the Lightening connector is now handed(as a result of iOS7) so there is now a right way up?
    One persons solution is to pull the cable up firmly to the left side front and hold the cable in place with an elastic band whilst charging .
    I do not expect to have to jiggle cables and change to different power outlets to enable charging firstly changing wall sockets in a newly rewired house would point more at a poor connection with the Lightening plug & socket.
    There has also been suggestions that the socket in the iPhone can become restricted through lint (fluff) it sounds posible but why should this rear its head after the instalation of iOS7?
    Were this the case then surley the cable would not be seen at all so there would be no chance of receiving a message informing me that my Apple Lightening cable (as supplied with the phone ) is not autherized ?
    So is the autherization chip overly sensative to the effects of a reboot after the iOS7 upgrade and the succesive ones since and has become corrupted?
    This Lightening cable issue is most tiresome having to waste time just to charge the phone daily & then I have the prospect of spending up to half a day getting to the Apple Store to see if this can be resoved .
    Is this genuine Lightening cable(not been recognised) issue caused by iOS7 or the result of dirt in the socket preventing charging .
    Assuming that the issue has been caused by a worthy idea of protecting the user from injury from non Apple accesories with a clever tweek to the iOS an immenant fix lke yesterday would be good .
    I am not used to this from Apple products (they simple work) and hope that this is resolved rapidly since I am getting to feel like throwing my iPhone out of a high window or beating it with a large hammer .

    The most likely cause is dirt in the Lightning connector on the bottom of the phone. Look in it with a good light and a magnifying glass. If you see any lint or other dirt clean it with a wooden toothpick.
    After that, I would suspect the cable.

  • I purchased a Genuine Apple iPhone Lightening Cable from the Phone Shop I got my iPhone from, it has broke due to no fault of my own and it's the 4th one I have had, will Apple replace the cable?

    I purchased a Genuine Apple iPhone Lightening Cable from the Phone Shop I got my iPhone from after the one I got with my phone broke, it has broke due to no fault of my own and it's the 4th one I have had, will Apple replace the cable for free or not?

    The original cable has the iPhone's 12 month warranty and any items purchase as accessories also have a 12 month warranty
    Assuming there is no user damage or misuse

  • HT1665 Recently read on a deal site forum page that you can only use Apple lightning cables to charge iPads running iOS 7 or higher. Is that the case or will any 8-pin to USB cable work? Thx in advance for any helpful replies.

    Recently read on a deal site forum page that you can only use Apple lightning cables to charge iPad Air or iPad Mini Retina running iOS 7 or higher. Is that the case or will any 8-pin to USB cable work? Thx in advance for any helpful replies.

    Due to a lot of bad press that Apple was getting due to burnt chargers, shocked users (the electrical kind...), etc., due to the lousy third party El Cheapo brand generics, as of iOS 7 the cable must be Apple-certified before the iGadget deigns to use it for charging purposes. Unfortunately (for Apple) the old traditional USB to 30-pin cable is just that, a straight piece of wire, and can't be validated by the iGadget. But lo & behold, the new gear uses the new Lightning cable, which contains an embedded chip that CAN be validated and lousy imitations disabled from use.

  • TS2634 iPad 4th Gen not charging with included apple 12w adapter & lightening cable.

    So I've only has this iPad since Xmas.
    It worked perfectly until a week ago when I started having charging issues with the stock accessories. 
    I plugged it in to the wall using the cable and adapter it came with and nothing. Not even the usual "Not Charging" message you may sometimes see when using an old computer's usb port.  However, if I turn it completely off while the cable is connected to the wall, It will charge just extremely slow (takes about 12-16 hours for a full charge).
    Its a 4th Gen iPad 16GB (Wifi only) with the latest software update 6.0.1
    Here are the steps I have taken thus far:
    I've tried isolating the problem using the accessories that came with the iPad (Cable and Adapter) and these steps below...
    1. Tried different adapters and lightening cables (all apple products btw). Some will give me the "Not Charging" message, but still the same issue. Every now and then the lighting bolt charge indicator will show up, but it either switches back to not charging or will still charge extremely slow (and yes I've even tried disabling all the radio toggles such as wifi, location services, bluetooth, push, etc...)
    2. Utilized the same steps listed with the accessories as above using different wall outlets
    3. Hard Reset (Sleep+Home) then plugging in cable before, during, & after boot logo.
    Haven't put it into DFU Mode yet & would like to avoid this for obvious reasons if possible.  Any other options I'm not thinking off?

    Make an appointment at your local apple store and take it in. there may be something wrong with the charging port or the software that tell it what to do. ANd that's something for the pros to deal with.
    If you didn't buy it at an Apple store you can take it back where you bought it (depending on their return policy but most places have 90 days)
    The reason I suggest that....I bought mine at Best Buy and it had charging issues. I took it into best buy (the closest apple store is over an hour away) and they simply exchanged mine for a new one. If you take it into apple, the policy is to exchange your malfunctioning one for a refurbished replacement.
    So I got a new device instead of a refurb. Not that refurbs are bad, sometimes they are better than the new ones, but I liked being able to walk out with a brand new device instead of a used one.
    Now if you bought it from Apple, then that's where you need to take it back to.

  • My video won''t transfer from my SD card to iPad Air through Apple lightening USB cable, photos were OK

    Can not transfer video files to iPad Air through apple lightening SD reader

    Do you see them to transfer? I know the camera kit requires a very specific naming convention, file names of exactly 8 characters. If your videos don't follow that then the iPad won't 'see' it to import video
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  • Lightening cable doesn't work won't charge or connect to iTunes !

    The new itouch 5th gen lightening cable won't connect to my iTunes account because my MacOs  computer says the USB is drawing too much power, help please?
    I have tried it in my husbands computer and the same thing happens, it also won't charge properly on the electric outlet it turns off and on?

    Why did you start another discussion? All it does is cause confusion.
    https://discussions.apple.com/thread/4424011?tstart=0

  • Lightening cable damaged. Still under warantee, yet I'm being refused a replacement!

    I bought a new lightening cable in December. The sheath at the connector end has torn open. I had the same issue with the orignal. Now although it's been only 6 months since I bought the cable, I am being refused a free replacement!! This is a design flaw that Apple should own up to. How else do you explain the same damage at the same place in such short time? I've been careful to unplug only from the adaptor but it's been of no use! Who can I take up the issue with? Please help!
    Regards,
    Paul

    Hi Ralph, I had taken this from a reseller. They have spoken to the Apple rep. (I have the case ID) who in turn has refused to replace the cable. The reseller also mentioned that this is a fairly regular issue & that they used to replace the cables up until a month ago. I've been using versions the iPhone for 4 years now & have never had any issues so this problem & the service response is very disappointing!
    I'll get in touch with Apple care & see how it goes. Thanks for the help!

  • How do I play video podcasts on my TV using via Apple AV cable? After iOS 6 upgrade and being forced to use Podcast app, I'm unable to do this.

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    The instructions can be found at this video:
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    After I did this, I found podcasts had returned to being listed in my music and video apps.
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  • IPhone 4 and Apple Component Cables do not work

    I have an iPhone 4 and my Apple Component Cables no longer work.
    I have had an iPhone 3G since July 2008, and a first gen iPod Touch. They both have and continue to work with the cables.
    I have the Component cables hooked up to an Apple universal dock... it's been a great way to watch movies and TV shows on my bedroom TV, as the remote control works through the dock. I've become so accustomed to using it, I no longer even use a DVD player (all my media is digital). That's the main reason I upgraded to a 32Gb ip4. I have tried plugging the cables directly into my phone, rather than going through the dock, to no avail.
    I am now on my second replacement iPhone 4, and the Genius at the Apple Store had the same issue with his demo unit. Oddly, the ip4 appears to work fine with the lower quality composite cables, but not at all with the HD compatible component cables. My question is, have any of you experienced the same problem? How is this not a bigger issue? (I can't find any threads about this issue), Am I the only person who uses his iPhone this way?
    I have been in contact with Applecare. A nice rep has been trying to help me, but as of yet, has not been able to offer an answer. On the Apple Store, you can clearly see iPhone 4 listed as a compatible device for the cables.
    http://store.apple.com/us/product/MB128LL/B?fnode=MTY1NDAzOQ&mco=MTA4NDc4Njc
    Any help or insight would be greatly appreciated

    I know this is of absolutely no use to you at all but...
    Same here!
    Paid nearly 40 quid (GBP) for the component video cable from apple, same for the universal dock!
    Nothing, nada, nought... through my theatre system or direct into the TV.
    Shame really, iPhone 4 latest patches, really BIG TV (latest, greatest everything input's) fairly simple theatre system (again, everything inputs) but no joy at all getting a picture (video) out of the component cable.
    Bah...
    I read somewhere there could be a fault in the iPhone 4 OS, but I'd have thought that they would have fixed this by now!
    NOTHING WORKS!!!
    This is not a good 40 quid value !!!
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  • I need to connect I-Mac G5 to HDMI TV, I think I need this: Video Out: mini-VGA (mirror only) to HDMI, where can I buy? Apple Bluewater no help.

    I need to connect I-Mac G5 to HDMI TV, I think I need this: Video Out: mini-VGA (mirror only) to HDMI, where can I buy? Apple Bluewater no help.

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    Message was edited by: Frank Caggiano - I'll ask the hosts to move this to the proper community.

  • Why won't a apple usb cable charge my ipad?

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  • Audio cable help for the new AppleTV.

    Audio cable help for the new AppleTV.
    Currently I have an original AppleTV with audio RCA plugs to mini plug into my BOSE speakers.
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    Message was edited by: musicmaker

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  • TS1398 Apple won't help and I need some please :-)

    I had md197ll and the speaker broke so apple replaced it. My girlfriend and i both had white md197ll (white iphone4 8gig) all electronics in our house run on dd-wrt(linksys wrt54g) during Xmas I had 10 of them and they all connected... Apple replaced the one I just had with refurb md198ll wich i found out is world quadraband gsm iPhone.. Didn't connect to any wifi except apple store (which is a super network they claim is not lol) trust me it is. They replaced it no problem again, then I got the same world gsm factory unlocked one again md198ll which is what  using now. It will NOT connect to dd-wrt at all but my neibors can,my iPads, pc's wii Xbox etc. this one just say will not connect and doesn't even try?? I don't know why and apple will not help?? I  am pretty good at this stuff so Im not missing anything. Btw it's my friends Internet but hes I'm afghanistan so he let's me pay bill and use it. (so I can't reset router but can unplug from cable box outside if need) it runs fine, one night I made a repeater and named it dd.wrt instead of dd-wrt and it worked but no gateway and only 255.255etc  WHY won't my phome try??? World gsm?? Software difference? ????? Please help this was actually my pregnant girls phone but she cant watch her stuff on it know so I gave her mine... I will gladly take the one with no speaker back, rather then apple screw me and say too bad like they did

    Your entire post in incoherent.

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